Name: Lookback
Rating: 7.8 (9 reviews)
Author: Lookback

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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### Usability Testing
Users consistently highlight Lookback's usability testing as a standout feature, praising its ability to facilitate remote usability testing for new software and conduct user testing sessions with ease. The tool's high-quality video recording and the option to have multiple observers without compromising research quality are particularly valued. Despite some minor drawbacks, such as controls obstructing Android users during testing, Lookback is widely regarded as a valuable and cost-effective tool for conducting user interviews and usability studies. The platform's ability to streamline research sessions, provide a centralized interface for recording, note-taking, and comments, and ensure the secure storage of recordings further solidifies its reputation as a reliable option for usability testing.

### User Research
Users consistently praise Lookback's user research capabilities. They appreciate the ease of conducting research sessions and the high-quality video that allows for multiple observers without compromising the research quality. Participants find it simple to join as observers and the tool is geared towards user research, making it a valuable asset for usability and concept tests. The ability to create clip highlights, automatic recordings, and the overall simplicity of the tool contribute to a smooth research experience for both researchers and participants. Despite occasional technical issues, users generally find Lookback to be a reliable and effective tool for user research.

### User Interviews
Users appreciate Lookback's user interviews for its moderated sessions and user-friendly panel. While some reviewers suggest improvements in post-interview analysis, overall, Lookback's user interviews feature seems to be a valuable and cost-effective tool for conducting interviews.

### Session Management
Users have varied experiences with Lookback's session management capabilities. While some appreciate the convenience of recording sessions, note-taking features, and the ability to have multiple observers, others have encountered technical errors consistently during sessions. The tool's ease of use and value for money are highlighted by some users, but issues with errors and installation processes have led others to seek alternative solutions. Despite mixed feedback, Lookback's session management functionality appears to offer a range of features that cater to different user needs.

### Note Taking and Annotations
Users find Lookback's note-taking and timestamping features to be reliable and efficient for capturing important insights during research sessions. The ability to make notes with timestamps and have multiple team members contribute enhances collaboration and analysis post-session. While some users have encountered occasional issues with the tool, the overall sentiment leans towards positive experiences with Lookback's note-taking and annotations functionality.

Users have made several recommendations for Lookback based on their experiences. Some common suggestions include exploring other competitors to find a tool that better suits their needs, considering specific needs and budget when choosing a user testing service, and improving the chat functionality. 

1. Exploring other competitors: Users have recommended exploring other competitors to Lookback in order to find a tool that better suits their needs. While they acknowledge that Lookback is a simple tool to use, they suggest considering alternative options to ensure the best fit for their requirements. 

2. Considering specific needs and budget: Reviewers advise potential users to carefully consider their specific needs and budget when selecting a user testing service. They emphasize the importance of finding a tool that aligns with their unique requirements and financial constraints. 

3. Improving chat functionality: Users have expressed frustration over the inability to minimize the chat portion during live sessions. They recommend enhancing the chat functionality to provide a more seamless user experience. 

Overall, customer feedback suggests that while Lookback is perceived as a simple tool to use, users should explore other competitors, evaluate their specific needs and budget, and potentially seek improvements in the chat functionality.

Lookback is a UX research platform for mobile & desktop moderated and unmoderated research, from the company of the same name in Palo Alto.

Lite

Elite

Wynter

Usabilla was a web and app survey tool, developed by the Amsterdam company of the same name, and acquired by SurveyMonkey in March of 2019. The product is no longer available.

Usabilla (discontinued)

Lookback

Usability testing tools are used in user-centered interaction design to evaluate a product by testing it on users. This gives direct input on how real users use the system.

Lookback user demo

Tech talk @ Meteor Devshop London

Carl Littke
A demo of Lookback and a peek into the life of a listview
12th June 2014

Slides: https://github.com/datacarl/meteor-london-slides﻿

Carl Littke: Lookback -- June Devshop London

2016 New Year's Eve Firework Demo Lookback

Lookback Demo

SGUET memories lookback demo

Likelihood to Recommend

Usability

Zoom Workplace

Google Meet

User Interviews

Lookback 2024-10-31 21:28:37

UserZoom, now part of UserTesting

Lookback 2023-10-25 14:29:29

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Usability Testing Tools

We use Lookback to run user testing. It helps us to be able to collect insights and easily share them across the team. Having additions team members watch user interview sessions live helps put users at the center of our development process.

Organization of user interviews
Sharing of interviews across the team
Creating highlights of insights

Ability to chat with participants
Ability to switch between screen share and full screen video

It allows us to understand our customers’ problems in a very team compatible way.

I am part of the research team in the bank specifically focussing on Design Research. A large part of my job is doing qualitative research for a large product area. We use Lookback to chat with our research participants remotely on both, mobile and desktop. We heavily rely on Lookback for mobile heavy interviews since one of our main product area is our native mobile app. We also have our stakeholders watch interviews live and engage in the chat room to discuss observations during the session.

Organising interviews for mobile devices
Observer links so people can watch without interrupting the session
Video transcriptions

Unmoderated interviews is still under cooked as a feature
The process of how participants have to download an app to start an interview is a large friction point for us

Interviewing live
Sending out observer links

It allows stakeholder engagement and that’sa huge plus especially if it’s happening discretely in the background and theyre not interrupting the interview

UserZoom, Qualtrics XM for Strategy and Research, Intercom

Lookback

Overview

What is Lookback?