Great product for Qual Researchers
I am part of the research team in the bank specifically focussing on Design Research. A large part of my job is doing qualitative research …
Overview
What is Lookback?
Lookback is a UX research platform for mobile & desktop moderated and unmoderated research, from the company of the same name in Palo Alto.
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What is Lookback?
Lookback is a UX research platform for mobile & desktop moderated and unmoderated research, from the company of the same name in Palo Alto.
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Lookback user demo
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Lookback Demo
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SGUET memories lookback demo
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Lookback Demo
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2016 New Year's Eve Firework Demo Lookback
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Carl Littke: Lookback -- June Devshop London
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Product Details
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What is Lookback?
Lookback Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(5)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users have made several recommendations for Lookback based on their experiences. Some common suggestions include exploring other competitors to find a tool that better suits their needs, considering specific needs and budget when choosing a user testing service, and improving the chat functionality.
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Exploring other competitors: Users have recommended exploring other competitors to Lookback in order to find a tool that better suits their needs. While they acknowledge that Lookback is a simple tool to use, they suggest considering alternative options to ensure the best fit for their requirements.
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Considering specific needs and budget: Reviewers advise potential users to carefully consider their specific needs and budget when selecting a user testing service. They emphasize the importance of finding a tool that aligns with their unique requirements and financial constraints.
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Improving chat functionality: Users have expressed frustration over the inability to minimize the chat portion during live sessions. They recommend enhancing the chat functionality to provide a more seamless user experience.
Overall, customer feedback suggests that while Lookback is perceived as a simple tool to use, users should explore other competitors, evaluate their specific needs and budget, and potentially seek improvements in the chat functionality.
Reviews
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October 30, 2023
Great product for Qual Researchers
I am part of the research team in the bank specifically focussing on Design Research. A large part of my job is doing qualitative research for a large product area. We use Lookback to chat with our research participants remotely on both, mobile and desktop.
We heavily rely on Lookback for mobile heavy interviews since one of our main product area is our native mobile app.
We also have our stakeholders watch interviews live and engage in the chat room to discuss observations during the session.
- Organising interviews for mobile devices
- Observer links so people can watch without interrupting the session
- Video transcriptions
- Unmoderated interviews is still under cooked as a feature
- The process of how participants have to download an app to start an interview is a large friction point for us
- Interviewing live
- Sending out observer links
- It allows stakeholder engagement and that’sa huge plus especially if it’s happening discretely in the background and theyre not interrupting the interview
- Zoom
Zoom was way more expensive and it o is designed to other things apart from just running qualitative interviews. It also requires a different kind of approval and different approval processes to go through when trying to get it simply for qualitative research purposes.
Lookback records, scribes, helps observe and provides a sentiment check as well in the price that it does