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Loom

Loom

Starting at $8 per month
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Overview

What is Loom?

Loom is a screen recorder for Chrome, Mac, Windows, and iOS from the company of the same name in San Francisco, presented as quick to install, easy to use, and boasting a functional free edition.

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Recent Reviews

TrustRadius Insights

Loom is highly versatile and serves a range of valuable use cases for individuals and teams. Many users have found Loom particularly …
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Great little tool

9 out of 10
June 23, 2023
Incentivized
We use Loom to make screen recordings for software tutorials and user issues for troubleshooting. As a mostly remote team this helps to …
Continue reading

Loom it to me!

10 out of 10
May 26, 2021
Incentivized
I use Loom to document support issues, features and communicate effectively via a video. I will often record help and how-to clips to send …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Business

$10

Cloud
per creator/per month

Starter

Free

Cloud

Enterprise

Custom Pricing

Cloud

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.loom.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $8 per month
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Product Details

What is Loom?

Loom is an async video communication platform for work. Built for simplicity and speed, the user can record, share, and interact with video messages to move work forward.

Loom allows users to express thoughts at work in less time, sharing quick feedback, or deep communication. Viewers can interact, comment, and respond to videos, to create an instant human connection.

Loom boasts over 14 million people across 200,000 companies as users, who communicate faster with async video. From HubSpot, to Atlassian, to Netflix, Loom aims to be the screen recording and collaboration tool of choice for top companies and small businesses alike.

Loom Features

  • Supported: Record your screen, camera, microphone, and internal audio
  • Supported: Works on Chrome, Desktop, and mobile
  • Supported: Automatically save videos to the cloud and share them instantly with a link
  • Supported: Leave time-based comments and emoji reactions & get notified when someone views, reacts, or comments on your video
  • Supported: Choose who can see your video with security and access controls
  • Supported: Edit and trim your video using the Loom web app
  • Supported: Adjust video playback speed

Loom Screenshots

Screenshot of Loom for DesktopScreenshot of Chrome extensionScreenshot of Loom videopageScreenshot of Loom for iOS

Loom Video

What is Loom?

Loom Competitors

Loom Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Loom is a screen recorder for Chrome, Mac, Windows, and iOS from the company of the same name in San Francisco, presented as quick to install, easy to use, and boasting a functional free edition.

Loom starts at $8.

Vidyard, Zight, and Rewatch are common alternatives for Loom.

Reviewers rate Usability highest, with a score of 10.

The most common users of Loom are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(173)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Loom is highly versatile and serves a range of valuable use cases for individuals and teams. Many users have found Loom particularly beneficial when they need to create quick and focused 'how-to' videos with time-sensitive requirements. It has proven to be an effective tool for creating training and support videos for customers, as well as facilitating collaboration within teams. One of the key advantages of using Loom is that it simplifies communication by allowing users to record video messages, eliminating the need for lengthy email chains and fostering more personalized and humanized communication. This feature has been especially valuable in enabling collaborative feedback, as team members can record their screens and provide verbal feedback on design elements or document drafts. Furthermore, Loom has been widely used to simplify communication with clients and both internal and external teams when conveying detailed information or navigating complex tools or products. By offering the ability to capture short product tours, communicate with prospects, and document bugs, Loom enables users to create shareable and downloadable videos that showcase processes, workflows, or issues encountered. This not only saves valuable time but also enhances visual communication, making it easier for all stakeholders to understand and address problems effectively. Additionally, Loom streamlines communication with team members, clients, and partners by eliminating the need for lengthy emails and reducing the chances of misunderstandings. As a tool essential for running businesses effectively, Loom allows for quick sharing of videos with clients and team members alike. It has proven invaluable in training new employees since they can watch videos at their own pace while benefiting from transcribed text and other features. Moreover, Loom significantly impacts business efficiency and productivity by enabling effective work without constant meetings. The software's versatility is evident in its widespread usage across various scenarios such as generating marketing materials, creating customer tutorials, facilitating internal communication, particularly when meetings are not necessary or asynchronous communication is preferred. For sales teams working across different time zones and verticals, Loom provides a valuable platform for delivering information to partners and prospects. With Loom's ability to visually demonstrate step-by-step processes, it solves problems more effectively than text-based communication, making it an indispensable tool for sales enablement. It is also frequently used for recording and sharing screen capture videos to support development processes, provide feedback, and design game mechanics. In conclusion, Loom has become a go-to solution for many users due to its ability to streamline communication, save time, enhance visual understanding, and empower effective collaboration. The diverse range of use cases span from training employees and creating customer tutorials to supporting development processes and sales enablement. Loom is also highly valued for its ability to save users significant amounts of time by allowing for quick web-based screen sharing and eliminating the need for lengthy emails or voice messages. Another important use case of Loom is training clients on specific tasks and demonstrating project results. With Loom, users can easily share information in a more maneuverable and efficient way, providing a seamless experience when disseminating knowledge. This has proven to be especially beneficial for businesses that rely on effective communication with clients and partners. Overall, Loom has a significant impact on productivity and efficiency in various industries. Its versatility allows it to be utilized in different contexts, whether it's creating training materials, simplifying communication, providing feedback, or showcasing processes. Users find that Loom's features address their specific needs and help them overcome challenges more effectively than traditional forms of communication. With its ability to capture and share visual content seamlessly, Loom proves to be an indispensable tool for enhancing collaboration, improving understanding, and saving valuable time for individuals and teams alike.

Convenient Integration: Many users have found the integration of the Loom extension into Chrome to be extremely convenient, allowing for fast and almost automatic screen recording with options to capture audio and video camera.

Well-Executed Organizing System: The online organizing system for videos in Loom is well executed according to users. They appreciate the ability to create folders and move related videos into those folders, making it easy to access and manage a large number of videos efficiently.

Easy Access to Video Tools: Users have praised Loom for providing easy access to video tools through the browser extension. They mention that there are multiple tools available for customizing what to record, such as capturing a single window or the entire desktop, as well as editing functionality for removing errors or unnecessary sections from recorded videos.

Limited video editing abilities: Some users have mentioned that Loom lacks advanced video editing abilities and titling features, which may limit its usefulness for those who require more control over their video production. This limitation has been raised by multiple reviewers.

Excessive notifications during setup: The notifications and communications from Loom during the initial setup have been described as excessive by some users, potentially causing annoyance or distraction. Several reviewers have expressed this concern.

Lack of customization options: Users have suggested that Loom could benefit from offering more customization options, such as a frame selection tool to customize the recording space more precisely. This suggestion has been made by multiple users.

Attribute Ratings

Reviews

(1-25 of 36)
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Carlos Andrés Patiño | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Loom is a great tool to provide specifics in any communication while still keeping it asynchronous. We are a remote company and we believe time is valuable Loom is a great solution that falls in the middle of written vs live meetings. It allows us to provide details, share screens, and leave a record of the information so people can go back on their own time. Loom really became a key tool in our day to day
  • Asynchronous communications that work
  • Documenting processes
  • Providing details without the need to go on meetings.
  • Loom can definitely join the AI trend and evolve the system to do other things and support businesses.
  • Loom can improve service quality, it happens sometimes that we record videos and these do not work or don't move past the processing phase.
  • Better storage and user experience when navigating previous videos. we rarely use it and i think they can do more with it. Like building company spaces or something.
Loom is a must, I am not sure how many other tools like this one there are but Loom really becomes a key player in a team collaboration, specially if that team collaborates remotely or internationally. You can use the video links to embedded these in other places or downloadthem for editing.
Score 10 out of 10
Vetted Review
Verified User
I am a Senior Sales Rep for a boutique higher ed publisher. I use Loom to educate prospects and clients, as well as sell to them. I create general videos for use in campaigns or just as helpful "info" links. I create personal looms to answer specific questions professors ask, do demos and basically conduct sales business when a prospect either can't meet or I'm trying to re-engage interest. I also use Loom internally on occasion to support some of my leadership responsibilities within the sales team, ie showing the raffle winner for a participation meeting or showing another rep how to do something.
  • Recording is easy and seamless
  • I haven't had to edit much, but when I do, it's very simple
  • Access is easy
  • Embedding the video in email is really easy (increases opens)
  • Reporting - I'd like to be able to catch the email address where they clicked from so I could see specifics of who was watching videos (in the case of my general ones)
I do recommend Loom to colleagues. I have found it immensely helpful in providing simple ways for clients (in my case, mostly professors) to get the information they need from me. Loom is great for 'Show and Tell' type connection needs. I use it in selling, but not as much as in education. I think I need to learn more of the functionalities and options in order to speak well to that point, but it has been great for demos and connecting with professors I always seem to 'miss'.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I’m a web design educator and entrepreneur and use look literally every day. I use it to quickly share my screen and record educational videos for my students, content for social media, or how-to videos for my VA and team. It saves me so much time and keeps all my processes so organized. I have a separate Loom folder for each client or category, which means I can share a collection of videos with people quickly and easily. I also love the quick embedded gif-sharing feature, and the new AI title and description generation is awesome!
  • Records screen and uploads fast.
  • Generates captions, titles, and descriptions.
  • Easily embedded gif share feature.
  • Ability to trim and append videos.
  • Ability to cut out parts of videos.
  • Generate a different gif thumbnail.
  • Show mouse clicks.
If you ever feel you need to book a meeting or a phone call to explain how to do something to a client or even just explain your work, Loom can do that. No need for meetings!
Jennifer Remnet | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have been using Loom the past two years for my bookkeeping business. It has been an excellent tool to show video of my desktop to go over clients' files to give them in-depth personalized instruction on their financial software. Prior to using Loom, I would have to do screen shares for clients in order for us to be on the same page, which could be time consuming. Now, I'm able to record at my leisure and send my clients a link for them to view on their own time. This has been a game changer for my business. My productivity levels are much higher now that I have added Loom to my tech stack.
  • Records my desktop
  • Library for my videos so I can store by client.
  • CC/Subtitle captioning
  • I'd like to see better editing features
  • Captioning isn't always accurate
Loom is great for anyone who is trying to record their screen for others - like tutorials and instruction.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
With a (mostly) remote team, Loom is a must-have to collaborate and communicate. Loom enables our team to record videos to share updates, explain complex concepts, or provide feedback, eliminating the need for lengthy email threads or scheduling multiple meetings. This is especially helpful for the different timezones that we have, with marketing spread across East & West Coast USA, Europe, and now New Zealand and Australia.
  • Loom is valuable for creating video tutorials and onboarding materials.
  • It allows trainers to record step-by-step instructions, share best practices, and provide visual demonstrations, facilitating the learning process for new employees or team members.
  • Sales teams can create personalized video pitches or product demonstrations to engage prospects effectively.
  • Collaborating between timezones and replacing meetings/ emails with quick videos.
  • More advanced editing features within Loom. While Loom provides basic editing functionalities such as trimming, cropping, and adding captions, users have suggested improvements like the ability to add annotations, text overlays, or transitions to enhance the overall video editing experience.
  • Organization and search - working for a digital asset management company, organization is key.
  • More integrations
Loom is literally the best free (or depending on your team size) tool that I have found in recent years honestly. I have a consulting practice on the side where we work in multiple timezones. Im not the best with words or explaining things over email, and im a much more visual person. being able to show somehow how to do something rather than explain it via email is HUGE. Its literall creating the office culture vibe over video, and its exactly what i need to help scale my consulting while also help provide training at my current job.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I present my proposals and also my work to my clients via Loom (since my customers are all over the world). By doing it this way, they have a clear understanding of what it involves, and It is more engaging.
  • The quality is good.
  • It is fast.
  • Allows to select part of the screen.
  • The price is too high now.
  • The trim option is not the best; sometimes, it's tricky to cut some parts.
It is perfect for explaining issues, questionnaires, quizzes, or even errors. I also like the fact that users don’t need to log in to watch the recorded video. I don’t use it for course recording because my videos are long, and it's difficult to trim them, and there are not many options.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is a great and simple tool for recording videos. It helps to share product ideas among the team to move faster around possible new developments. Create videos for internal training for different company areas before and after releases. And to share bugs with the different teams to help them get solutions faster.
  • Simple tool to record video.
  • Easy to share and get comments.
  • Easy to edit the video before saving it.
  • More flexibility to edit videos.
Sharing new product ideas to build a better backlog. Sharing customer problems to start working on looking for possible solutions. Sharing bugs with support or developers to have a clear starting point to work. Sharing training content for collaborators before releases to build help center content and other marketing materials.
June 23, 2023

Great little tool

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Loom to make screen recordings for software tutorials and user issues for troubleshooting. As a mostly remote team this helps to address problems while cutting down on meetings.
  • Easy to setup
  • No files to manage, just a link
  • Good amount of features
  • Possible audio cleanup but that could be a user hardware issue
Not a collaboration replacement but a great tool for personalized communication. Sometimes it is much quicker and effective to capture things visually then share them out. Great tool for software onboarding.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Loom is used as a video explanation tool to send video messages on projects, updates, and even create welcome messages for prospect. It has helped to impact our business efficiency and increased the our productivity as a company as it allows us to work at a more effective level without having to get on constant meetings to give updates
  • Video recording
  • Flexible
  • allow for team sharing
  • Price point
  • speed of edits
  • quality of videos
scenario where loom is well suited
- presentations
- Meeting recordings
- short updates
- walkthrough videos
- lead and prospectings

There are alot of use case which i can think where loom is available to help with improving the process. Anything that requires a meeting is no longer relevant if updates can be done through video recording
Jason Rutel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Streamlined Communication: We use Loom to record video messages, which are then shared with the team. This has replaced lengthy email chains and has facilitated more humanized communication. Team members can view these messages at a time that best suits their schedule, ensuring that no one misses out on important information due to time zone differences.
Collaborative Feedback: Our design and content creation process often requires iterative feedback. With Loom, team members can record their screens and provide verbal feedback on design elements or document drafts. This visual and auditory feedback is far more effective than written comments and expedites the revision process.

  • Asynchronous communication
  • Visual communication allowing me to show exactly what I'm talking about
  • New AI features automatically summarizing and titling the loom video
  • Easy to share with others and it's instantly online.
  • I'd like Loom to able to organize my videos better for my organization
  • I'd like the mobile app to become more streamlined and effective
Where Loom is Well Suited:

Creative Brainstorming: Sometimes I need to get my team's creative juices flowing. I use Loom to share an impromptu brainstorming session where I visually map out ideas on a whiteboard. It's golden to get everyone on the same page and have them contribute their own sparks.

Client Milestone Updates: We hit a big milestone in a project and I want to share the excitement with the client. I record a brief Loom video capturing the key achievements, our team's enthusiasm, and a sneak peek at what’s coming. Clients adore this personal touch, and it helps strengthen our bond.

Quick Technical Troubleshooting: One of my team members is stuck on a technical issue. Rather than doing the back-and-forth via email or chat, I use Loom to quickly showcase how to solve the issue while narrating the steps. Saves a ton of time and frustration.

Where Loom is Less Appropriate:

Sensitive Feedback or Discussions: Sometimes, there's a need for sensitive feedback or discussions with a team member. In these cases, Loom might not convey the right level of empathy or enable the interactive dialogue needed. A live video call or an in-person meeting is more appropriate.
Score 10 out of 10
Vetted Review
Verified User
Our organization currently uses Loom to generate marketing materials, customer tutorials, and internal communication that does not necessitate a meeting or is better executed asynchronously. It fits a niche for us but does so incredibly well. In the past, I have also used Loom as part of a coaching program to teach specific lessons and provide re-watchable resources for students, and to facilitate a more intuitive onboarding process for incoming clients.
  • Easy to learn and teach new users.
  • Intuitive UI for accessing correct video and audio devices.
  • Easy video link sharing options.
  • Organization on the backend can be finicky if you're part of a organization account.
Best suited for asynchronous communication. Also, best for communicating more technical topics that require walkthroughs of systems via screen sharing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Loom for reach outs often. Having a tool to quickly record a screen and a video of myself to create a personalized message for my prospects has increased my connection rate significantly. I also use Loom to send internal updates to my team and see other teams doing the same thing. The Loom extension is also great for quickly starting a video without thinking twice.
  • Ease of use, just click start and the screen you'd like to record and its ready.
  • Easy to send, there are a variety of formats available to send the video in that are easily accessible.
  • Video quality is great, audio quality too!
  • Self-recording options- I'm not able to blur my background with Loom
I think Loom is well suited for anyone that wants to create quick videos to really connect with a person or prospect they would like to communicate with. It's such an easy way to add an extra level of attention to anything you would like to share with someone else. I also love getting looms from other people, it makes me feel a sense of connection with the sender I just don't get via email or IM.
Manan Vora | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Loom to simplify some communication with our clients and our internal and external teams. Any feedback, bug, issue, etc. we need to communicate to our stakeholders, which needs a lot of written text or other formatted media, is done using videos with talk-throughs via Loom. We also use Loom to provide video guides to our clients to navigate any tool or product.
  • They have various integrations and apps, so using it on any platform is easy.
  • They have an easy recording feature - so we don't need training to use Loom.
  • Editing the video once it's made is suer easy on their backend tool - so we don't need to get the video completely right while recording.
  • Their folder system makes it easy to organize videos.
  • The transcripts feature isn't accurate and captures incorrect words.
Any communication that needs to be executed can be done via Loom.
Loom simplifies communication by providing video and audio inputs, which minimizes the amount of time it takes to communicate something and reduces any potential misunderstandings for us.

We use Loom quite extensively in our day to day operations -
1. We have Software for which bugs, feature explanations, and design walkthroughs for our internal team are communicated through Loom videos.
2. We also service clients' development requirements, for which we use Loom to communicate development feedback and bugs using Loom.
3. We also teach the service clients how to use certain tools/elements online, which we use Loom to document.
4. We have recently started using Loom for product walk-throughs as well.
Tobin Jarrett Poppenberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Instead of typing emails or tasks to my team, I try as often as possible to create a quick screencast video and send a link to watch it. This saves me so much time typing out long emails and it eliminates the chances of misunderstandings in the communications because I can talk through and show what I mean instead of praying that if I just type enough of an explanation the recipient will understand me precisely. There are a plenty of good screencast video apps out there and we’ve tried most. But we use Loom around here because it’s the best. It lets you combine video of yourself speaking in the corner with the screen if you like, take still screenshots and (MUCH more).
If I had to guess this gives me back an extra 3-4 hours of time each week.
  • They're constantly improving the app, adding features and fixing bugs.
  • The agility to go from screen recording to share is insane.
  • It's free for the basic version and very affordable for the premium.
  • They've got great foldering system that lets us create shareable folders for client videos, team videos, and more.
  • The still screenshot feature should let us edit/mark up the images.
  • I work on 3 X monitors and the desktop version of Loom still can't seem to know that I always want to record on the screen from which I open the app. Short of that, it should ask us what screen we want to record on instead of making us catch the fact that it's set to record on some other screen. This causes me to have to stop the recording and restart because it was recording the wrong screen.
  • You can't yet transfer a video seamlessly between workspaces. This causes you to have to download and then re-upload to the other workspace if you happen to work for numerous companies using Loom.
Here are a few ways I use Looms in my business:
  1. When assigning tasks to my team. Fire up a loom, talk through what I want, show examples. BOOM!
    (Oh, the time saved and mistakes avoided.)
  2. When reporting issues or asking for support from software companies.
    (Oh, the back and forth requests for more details, skipped.)
  3. When giving revision requests.
    (Video is THE fastest possible way to describe what’s working and what’s not about a design/page/whatever.)
  4. For creating quick step-by-step training videos as documentation for systems we build for our clients in my consulting business.
May 26, 2021

Loom it to me!

Tyler Clark | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Loom to document support issues, features and communicate effectively via a video. I will often record help and how-to clips to send to prospects or internal teammates. Loom is easy to use and share it also a convenient set of tools for highlighting what I am doing on screen.
  • Great set of features for editing clips.
  • Chrome plugin for easy recording.
  • Sharing the clips is easy with slack integration.
  • None
Quickly record a how-to video for onboarding of a new feature in my product.
Alyssa Parr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Loom several times a week to send videos to my clients and team members. There is no way that I could run my business without it.
Loom allows me to quickly share detailed information and tutorials with people while working remotely. It has been incredibly helpful when training new employees, because they can watch the video at their own pace (speed it up, pause it, read the transcribed text, etc).
  • Allows you to share your screen across the internet immediately. No downloading large video files
  • You can specify if you want to include your headshot, voice, or both in your screen share.
  • You can set custom privacy settings to ensure that your information is safe and secure.
  • It's easy to embed files into a website, copy/paste the link into an email, or download and upload to a website. Very desktop and mobile friendly, no matter what browser you're using.
  • I also love that you can watch videos at 2x the speed. It makes my work flow extremely efficient.
  • The video trim feature has improved a lot recently, but it's still not perfect. Sometimes when I trim a video clip, it distorts other parts of the video.
  • It would be nice if they had a referral/affiliate program. I would get all my friends to sign up!
Loom is well-suited for web designers who need to communicate designs with team members or clients in a quick and visual way. It's great for software tutorials.

Loom is less appropriate if you are looking to edit complex videos with animations, music, transitions, etc. To do that, you would need to download your loom video and then manually edit it in another software.
Roshinee Pandiarajan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use [Loom] to capture short product tours and send to clients. It is also useful in asynchronously communicating with prospects without having to get on a meeting. I've seen [Loom] being used by my team members for similar reasons, other team members in tech and QA for capturing product bugs.
  • Recording tech issues and bugs by QA team
  • Asynchronous team communication, in tandem with slack
  • Product tours and short demonstrations on email
  • I'd like Loom to have more shapes of video cam recording instead of just circle
  • I'd like Loom to be priced higher for premium features and give more minutes and free with basic features
  • I'd like loom to be more competitive in sales and marketing like vidyard
[Loom is] best suited for bit sized impromptu videos, small tutorials, QA testing, asynchronous team communications, video introductions, creating emailers and presentation docs with embedded videos. It is suitable for capturing one's experience online and sharing with others.

It is not suitable for live events, video streaming. It is not suitable for creating complete learning courses.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Loom is a very simple and convenient way to create training videos for new staff. We also use it to record internal procedures and demonstrations. A very simple tool to document the back-end of the business that makes it easy and quick to update procedures and processes in our business.
  • Very simple UX
  • Intuitive to use and simple
  • Editing just after recording
  • Sending a link of video to people for collaboration and sharing
  • Options to have a webcam, the screen only and webcam + screen when recording a video
  • Can be slow to process the video recording
  • Video editing can a bit tricky with the cursors, and not very accurate on the timeline
  • Making training videos of online software, or cloud applications to share with other team members.
  • Recording short videos to send to clients to explain specific processes or procedures.
  • Good for giving feedback to team
  • Documenting internal business processes and procedures to store them on an intranet site
  • Making a quick update on how to use a specific application for teams and users
Score 9 out of 10
Vetted Review
Verified User
Loom is being widely used across the organization, but also for external communication when video messaging would be needed. We use it anytime we want to record a short video describing a problem, or if we want to walk someone through a process, and when we need to simultaneously convey a computer screen and one's voice.
  • At the same time you can see screen and hear your voice.
  • I don't have to type an email to describe a problem.
  • It can be shared, or re-watched, if it contains more complex explanations.
  • The quality of audio varies (I am using the same microphone).
  • There should be an option to insert tags and notes in a video.
  • Sometimes I need higher resolution, but I understand that this would slow down streaming.
Very suited when you want to explain to a teammate how a certain tool works; you make a short video walking them through the process--they will be able to watch your screen as you switch from one tab to another, while your voice (and a small video in a corner) will supplement it with a verbal explanation. Not that it is not appropriate, but we use another tool for regular video messaging (that is our primary communication tool).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Loom as a product manager to record tours through products that I like. I also use it to record website tours, software training for others and myself, feedback videos, and all sorts of other uses. Loom is such a versatile tool that it is indispensable.
  • Training videos
  • Product tours
  • There is no way to censor sensitive information such as names, email addresses, phone numbers
  • The desktop app is super buggy
Loom is great for businesses of all sizes. It is a great training tool. Why write paragraphs of instructions when you can explain your process and demonstrate the data input throughout the app? I have also used it to record video calls (with permission) of software demos to save for later. It isn't recommended to screencast where sensitive data is visible unless you are prepared to export the videos to censor them.
Dillon Gove | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Loom helps us provide video screen capture of workflows or issues in the product for both QA and current users/customers of our product. The shareable link it creates provides easy access along with microphone capture to aid in live commentary for these screen captures.
  • Accessibility.
  • Ease of Use.
  • The free Version maxes out at 198 Recordings.
I use Loom almost daily for internal communications with my team, and for external communications with a customer to add that extra mile customer service and delight. Video and Audio can create a ton of clarity for the viewer on the exact steps to replicate a bug or to accomplish a detailed workflow. It saves me time from writing out large emails, and is a more enjoyable medium for digesting that information anyways.
Rachel Gauvin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our team is small and we are all remote. This requires us to pay extra attention to communication and documentation. We primarily use Loom to record our work processes so we can cross-train and bring on new staff. Instead of having one person schedule time on the busy calendar every time someone needs to learn how to do something, we now have a Loom video for them to watch. It means that our team can quickly adapt and pass tasks around with minimal training. Even better, the video is recorded when someone is already doing the task so it's really 2 birds with 1 stone. In terms of employee training and business operation documentation, Loom is invaluable.
  • Allows screen only if you don't want to have your video on
  • Having everything be links instead of downloaded files to manage is perfect
  • I wish there was a landing page of all my recorded videos that's easily accessible
  • I wish there was a way to have a team collaborative site where we can house and share videos
Training and onboarding are by far the best uses of the tool for my team. We are a remote team that don't all work the same schedule so it allows people to record work while they're doing it so that the how-to, step-by-step can be accessed by anyone later. We have an organized way to store all our videos so that people can find them when they need to do a new task.

For example, someone on our team went on vacation to another country and while they were away an unexpected task came up. Instead of having to bother this person on vacation, or clumsily figure it out on our own, one of us could watch the pre-recorded video and do the work that needed to be done.
Kari Tjader | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Most of our sales team uses Loom in some capacity to deliver information to our partners and prospects. This can be useful for us as we represent accounts across multiple verticals and time zones. Sometimes our pitches or demo walk-throughs cannot be done in person or in a live web conference, so recording through Loom has been an incredible benefit for our team.
  • Delivers trainings to colleagues or partners
  • Delivers recorded walk-throughs of demos of our products
  • Being able to copy a video so that the end user doesn't see comments from other users -- ie., demo/pitch that isn't specific to one person
  • Give more benefits to the pro version. Being able to add a thumbnail seems like a dumb reason to pay for the service.
I really like to use Loom for delivering content to partners and prospects, but I would not let it take the place of or remove real-time feedback via video conferencing. At some point it's necessary to be live-in-person with a partner.
Andrew Folts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Loom both for my business and personally any time I need to record a screen-share. Often, I'll get questions from clients, etc, that would take a long time to write out instructions for, so Loom allows me to quickly and visually show a step-by-step process. It's much more effective than communicating by text alone and it solves problems in one response rather than an email chain.
  • Very quick to access and record via shortcuts.
  • Support for Chrome and capturing a browser window.
  • Ability to instantly share or download video.
  • Answering technical questions.
  • Answering emails when I can't type.
  • Creating how-to GIFs for social media.
Loom is excellent for quickly and conveniently recording screen shares and/or videos of yourself. It works perfectly for answering client questions or when you want to send someone a response but can't (or don't want to) type. I wish Loom had some very basic editing features—for example, dropping in title sequences for different sections of the video. As of now, you're better off downloading the video and working with it in Adobe, etc.
Raphael Sanguinete | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Loom is used to record and share screen capture videos in a quick way to support our development processes. The videos are recorded by revisors of game design mechanics to capture the feedback in video and audio as they play our game that is in development. The video stays in the Loom cloud platform, and is shared by one of our project management tools.
  • It's quick and easy to start recording.
  • A great cloud platform integrated to share the videos.
  • Password protection of the videos.
  • Integration with project management tools like ClickUp and Notion.
  • I had problems when recording long videos.
  • Sometimes, when recording, a huge amount of computer performance is needed.
  • The online video player of Loom is not as good as the more consolidated platforms (ex.: Youtube, Vimeo).
Loom is well suited for scenarios where you want to record and share screen-captured videos in a quick and easy way. Its main feature is that almost after finishing the recording your video will be available in the cloud, so you can share it with your collaborators quickly. It's less appropriate when you have to record long videos.
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