Name: Lucidya
Rating: 8.4 (3 reviews)
Author: lucidya

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Product Analytics

Text Editors

Version Control

Virtual Reality

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Enterprise Asset Management

Enterprise Feedback Management

Facility Management

Meeting Management

Online Notary

Payment Facilitation

Enterprise

Accounting

Anti-Money Laundering (AML)

Blockchain Payments

Corporate Performance Management (CPM)

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Cloud Storage

Data Center Backup

Data Center Outsourcing (USA)

Data Deduplication

Firewall

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Migration

Mobile Identity

Network Attached Storage

Network Operating Systems

Network Performance Monitoring

Object Storage

Penetration Testing

Privileged Access Management

Software Components

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Click Fraud

Content Management

Creative Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Auction Software

Customer Relationship Management (CRM)

Headless eCommerce

Sales Incentive Compensation Management

Trade Promotion Management

Sales

Database Security

Operational Technology (OT) Security

Security

Internet of Medical Things

Lease Management

Online Ordering

eDiscovery

Vertical-Specific

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### Social Media Analytics
Users are generally impressed by Lucidya's robust social media analytics capabilities. They appreciate the tool's ability to provide accurate and real-time insights into customer behavior, brand performance, and market trends. While some users find the tool's analytics for Instagram and Facebook to be lacking, overall, Lucidya's social media analytics feature is seen as a valuable asset for businesses looking to enhance their online presence and engagement strategies.

### Customer Insights and Behavior
Users consistently highlight Lucidya's customer insights and behavior analysis as a valuable tool for understanding customer needs and sentiments. The platform's ability to track customer behavior and provide in-depth insights into customer preferences has been commended by many users. Additionally, the sentiment analysis feature has proven to be instrumental in enhancing customer satisfaction and driving business performance. While some users have suggested areas for improvement, the overall consensus is that Lucidya's customer insights and behavior capabilities are a strong asset for businesses looking to better connect with their customers.

### Sentiment and Emotion Analysis
Users consistently laud Lucidya for its sentiment and emotion analysis features, emphasizing the tool's ability to accurately gauge customer sentiments and emotions. They appreciate the platform's capacity to provide real-time insights into customer feelings, enabling businesses to address concerns promptly. Lucidya's sentiment analysis functionality is widely regarded as a valuable asset for understanding and responding to customer emotions effectively.

### Language and Regional Analysis
Users consistently highlight Lucidya's proficiency in analyzing Arabic language data, particularly in various dialects, as a standout feature. The platform's ability to cater to the nuances of the Arabic language and provide real-time insights in a regional context has garnered positive feedback from users. Additionally, the tool's support for both Arabic and English languages, along with its local hosting capabilities in Saudi Arabia, has been commended for enhancing the user experience and delivering valuable insights for businesses operating in the region.

### Customer Service Enhancement
User feedback on Lucidya's customer service enhancement capabilities is mixed. While some users appreciate the helpfulness of the customer support team and the continuous improvements in services, others express a desire for more clarity in service explanations and lower pricing. There are also suggestions for expanding services to include other languages and consulting in business and marketing. Despite these varied opinions, it is evident that Lucidya's customer service enhancement efforts have had a positive impact on some users, particularly in improving digital campaigns and aiding in competitor analysis.

### Brand Reputation Management
Users consistently praise Lucidya for its effective brand reputation management capabilities. The tool is lauded for its ability to help brands build and maintain a positive public image, manage customer care efficiently, and understand customer behavior through sentiment analysis. Reviewers highlight that Lucidya's brand reputation management feature is a strong asset that aids in enhancing brand positioning and connecting with target audiences effectively. Additionally, users appreciate the platform's capacity to provide real-time visibility and alerts for potential brand threats, enabling proactive reputation management strategies.

### Competitive Benchmarking
Users consistently highlight Lucidya's competitive benchmarking feature as a valuable tool for understanding market dynamics and measuring performance against competitors. The ability to track trends and best practices in various industries through competitive analysis is a key strength mentioned by reviewers. Additionally, the platform's alert system and real-time data monitoring contribute to a more proactive approach in staying ahead of competitors. Some users have noted the need for thorough validation of benchmarking data to ensure accuracy, indicating a slight room for improvement in this aspect.

### Market Trends and Insights
Users consistently praise Lucidya's market analysis and insights features, highlighting its ability to provide deep insights into customer behavior, industry events, and market trends. The tool's customizable and exportable reports are lauded for their versatility in tracking key developments. While some users express concerns about pricing compared to other tools in the market, the majority appreciate the tool's accuracy in sentiment analysis and its capability to measure market satisfaction over time. Additionally, users find value in the tool's ability to provide actionable insights for market research, competitor analysis, and maximizing ROI on product development. Despite some users requesting pre-existing analyses per industry and more targeted market tools, the general sentiment remains positive towards Lucidya's market trends and insights functionalities.

### Data Collection and Reporting
Users consistently highlight Lucidya's efficient data collection and reporting capabilities, emphasizing the ease of use and customization options available for generating insightful reports. While some users mention occasional delays in receiving exported reports via email, the majority appreciate the depth of insights provided by the automated reports. Additionally, users value the platform's ability to collect and analyze data from various digital touchpoints, enabling a better understanding of customer behavior and industry trends. Despite some concerns about data collection speed and occasional bugs, users generally find Lucidya's data reporting features to be valuable for tracking key industry events and making informed business decisions.

### Audience Segmentation and Targeting
Users across reviews consistently highlight Lucidya's effective audience segmentation and targeting features. They appreciate the tool's ability to provide in-depth insights into customer needs and sentiments, enabling better connection with target audiences. Some users suggest expanding the platform to include additional social media platforms like TikTok and Snapchat to cater to a younger demographic. Despite this suggestion for improvement, the general consensus remains positive regarding Lucidya's audience segmentation and targeting capabilities.

### Social Listening Tools and Techniques
Users consistently praise Lucidya's social listening tools and techniques for their advanced and smart features, providing accurate results and exceptional brand management capabilities. The tool's ability to track trends, monitor brands, and enhance communication strategies has garnered positive feedback. Additionally, users appreciate the user-friendly interface, accurate data results, and the tool's effectiveness in sentiment analysis and emotion measurement. Lucidya's focus on social listening has been particularly beneficial for businesses in the region, especially in Saudi Arabia, where the tool's Arabic language analysis and dialect identification have proven invaluable for understanding customer sentiments and needs in real-time.

Real-time and Accurate Data Collection: Users appreciate that Lucidya can collect data in real-time with higher accuracy than most tools in the market, ensuring businesses have up-to-date and reliable information. Several reviewers have stated that this feature is beneficial for staying ahead of customer opinions and trends.

Holistic Understanding of Customer Opinions: Users like that Lucidya listens to more than just social media but also news channels and blogs, allowing for a more holistic understanding of customer opinions and trends. Many users believe that this comprehensive approach provides valuable insights into customer sentiments across various platforms.

Effective Analysis of Arabic Language Content: Lucidya's ability to differentiate and analyze both English and Arabic is particularly advantageous for Arabic-speaking businesses and organizations, as it allows them to understand and analyze Arabic-language content effectively. Numerous users have commended this capability as unique in the region.

Based on user reviews, users recommend Lucidya as a great tool. They also believe that Lucidya would be a solidifying presence for companies operating in the Middle East region. Additionally, while some users acknowledge improvements in Lucidya, they express hesitation to use it for their startup company. These recommendations highlight the positive aspects of Lucidya and its potential benefits for companies in the Middle East region. However, there are also reservations expressed by some users regarding its suitability for startups.

Accuracy of Historical Data: Some users have expressed uncertainty about the accuracy of the historical data provided by the tool. They have mentioned that at times, the tool doesn't show requested data accurately, leading to doubts about its reliability.

Price Comparison with Competitors: Users are concerned about the price of the tool compared to other options in the market. Some users feel that the price is slightly high for emerging companies and suggest lower prices to make it more accessible.

Lack of Focus on Individual Customers: Users want to see more focus on individual customers and improvement in pricing. They recommend enhancing customization options for user permissions and providing additional access for integration with other platforms to cater to individual needs effectively.

Lucidya has proven to be an indispensable tool for businesses, empowering them to better understand their customers and create more impactful experiences. With Lucidya, brands can measure customer satisfaction over time, benchmark their performance against competitors, and gain a deeper understanding of customer behavior through social media conversations and reviews. The tool offers easy access to valuable data and insights that are otherwise challenging to obtain, enabling businesses to connect with customers more effectively and offer more relevant experiences. Additionally, Lucidya's capabilities in analyzing the Arabic-speaking audience, including dialect distribution and other useful metrics, have allowed brands to stand out creatively in the digital space and generate leads for business growth. Overall, Lucidya has helped improve brand performance and experiences online, leading to better content strategies, effective marketing campaigns, and improved customer service.

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Genesys Cloud CX

Lucidya

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Likelihood to Recommend

Crisis Management
Detect and fix problems before they become a pain

Customer Care
Take customer satisfaction performance to the next level

An award-winning social media intelligence platform powered by AI &amp; big data that empowers businesses to understand and better serve their customers by revealing key consumers' insights in real-time.<br><br><ul><li>Collect and analyze customer data from every social media platforms</li><li>Monitor conversations from over 200 million websites, news outlet, TV, blogs, and forums to give your brand the insights it needs to make smarter decisions</li><li>More than 15 AI modules to give you human-like help 24/7</li></ul>

lucidya

Lucidya is a social listening tool geared towards Arabic brands, used to listen to important customer conversations and discover insights from over 200 million websites.

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

Semrush

Google Ad Manager

Lucidya 2021-10-26 12:45:01

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Providing insights

Dashboard customization

Visually appealing

Social media

Key words

Home

Customer Experience Management Software

Lucidya AI analysis for trending topics and costumers opinion is very insightful and helpful to make business discussions as it tracks the impact of marketing campaigns and social media content and how audience interacts with it and what are the most effective initiatives for marketing and promotions that your costumers and interested in.

account analysis
trend tracking
reportong

identifying the impact of each social media campaign
which social media platforms to target
which content to focus on

Business Analyst

Lucidya has been used by my organization to make deep research and analysis for our clients. We used it to know the feedback of the customers of our clients in order to make good marketing and communication strategies. It was useful to divide the content into positive, negative and neutral. However, The main problem that Lucidya have is that they don't analyze the content itself to know what exactly the customers are saying about our clients.

Deep analyzing for social media
Dividing the feedback to positive, negative and neutral
Analyzing the key words

Providing Insights to explain more the feedback
Customizing the results for clients presentations
Visualizations

Spike Detection & Analysis
Realtime Alerting System
Newsletter Reports

Raise in the average price of projects with the clients
More projects in short periods

Senior Business Analyst

I support other clients using this tool by explaining services and tools they need depending on the marketing activities they are doing. Help them understand how to operate data and how to use the dashboard to understand the analysis and measure their kpi's

Improve on dashboard customization
Provide more visually appealing reports

ROI is difficult to measure, but very helpful in making marketing decisions

Lucidya

Overview

What is Lucidya?