TrustRadius Insights
Lucidya has proven to be an indispensable tool for businesses, empowering them to better understand their customers and create more …
Overview
What is Lucidya?
Lucidya is a social media intelligence platform powered AI & big data that reveals key consumers' insights in real-time. To give brands insight, Lucidya monitors conversations from over 200 million websites, blogs, and forums. Combined with Lucidya’s advanced filtering features,…
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What is Lucidya?
Lucidya is a social media intelligence platform powered AI & big data that reveals key consumers' insights in real-time. To give brands insight, Lucidya monitors conversations from over 200 million websites, blogs, and forums. Combined with Lucidya’s advanced filtering features, it is designed…
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For the latest information on pricing, visithttps://lucidya.com/request-demo
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- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Lucidya?
Lucidya is a social media intelligence platform powered AI & big data that reveals key consumers' insights in real-time. To give brands insight, Lucidya monitors conversations from over 200 million websites, blogs, and forums. Combined with Lucidya’s advanced filtering features, it is designed so brands never miss important customer conversations.
Users can collect and analyze customer data from social media platforms. With native support for major social media channels, brands can generate insights to execute successful social media campaigns.
Lucidya also allows brands to monitor relevant news & articles on global news outlet, TV and radio channels.
Lucidya Features
- Supported: Comprehensive monitoring to major social media platforms (Twitter, Facebook , Instagram) and over 200 million websites, news outlet, and TV
- Supported: Automated branded reports (ppt & pdf)
- Supported: Newsletter reports
- Supported: Instant Custom Alerts
- Supported: Unlimited users & mentions
- Supported: Customer care measurements
- Supported: More than 15 AI modules to give you human-like help 24/7 like sentiment analysis, topics, countries and others
- Supported: Customizable dashboard
- Supported: Exporting
- Supported: Benchmarking
Lucidya Screenshots
Lucidya Video
Lucidya Integrations
Lucidya Competitors
Lucidya Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Worldwide |
| Supported Languages | English, Arabic |
Lucidya Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 50% |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Lucidya has proven to be an indispensable tool for businesses, empowering them to better understand their customers and create more impactful experiences. With Lucidya, brands can measure customer satisfaction over time, benchmark their performance against competitors, and gain a deeper understanding of customer behavior through social media conversations and reviews. The tool offers easy access to valuable data and insights that are otherwise challenging to obtain, enabling businesses to connect with customers more effectively and offer more relevant experiences. Additionally, Lucidya's capabilities in analyzing the Arabic-speaking audience, including dialect distribution and other useful metrics, have allowed brands to stand out creatively in the digital space and generate leads for business growth. Overall, Lucidya has helped improve brand performance and experiences online, leading to better content strategies, effective marketing campaigns, and improved customer service.
Real-time and Accurate Data Collection: Users appreciate that Lucidya can collect data in real-time with higher accuracy than most tools in the market, ensuring businesses have up-to-date and reliable information. Several reviewers have stated that this feature is beneficial for staying ahead of customer opinions and trends.
Holistic Understanding of Customer Opinions: Users like that Lucidya listens to more than just social media but also news channels and blogs, allowing for a more holistic understanding of customer opinions and trends. Many users believe that this comprehensive approach provides valuable insights into customer sentiments across various platforms.
Effective Analysis of Arabic Language Content: Lucidya's ability to differentiate and analyze both English and Arabic is particularly advantageous for Arabic-speaking businesses and organizations, as it allows them to understand and analyze Arabic-language content effectively. Numerous users have commended this capability as unique in the region.
Accuracy of Historical Data: Some users have expressed uncertainty about the accuracy of the historical data provided by the tool. They have mentioned that at times, the tool doesn't show requested data accurately, leading to doubts about its reliability.
Price Comparison with Competitors: Users are concerned about the price of the tool compared to other options in the market. Some users feel that the price is slightly high for emerging companies and suggest lower prices to make it more accessible.
Lack of Focus on Individual Customers: Users want to see more focus on individual customers and improvement in pricing. They recommend enhancing customization options for user permissions and providing additional access for integration with other platforms to cater to individual needs effectively.
Based on user reviews, users recommend Lucidya as a great tool. They also believe that Lucidya would be a solidifying presence for companies operating in the Middle East region. Additionally, while some users acknowledge improvements in Lucidya, they express hesitation to use it for their startup company. These recommendations highlight the positive aspects of Lucidya and its potential benefits for companies in the Middle East region. However, there are also reservations expressed by some users regarding its suitability for startups.
Reviews
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November 05, 2021
Helpful tracking tools
Score 8 out of 10
Vetted Review
Verified User
I support other clients using this tool by explaining services and tools they need depending on the marketing activities they are doing. Help them understand how to operate data and how to use the dashboard to understand the analysis and measure their kpi's
- Social lestining
- Campain monitoring
- Improve on dashboard customization
- Provide more visually appealing reports
- Campaign monitoring
- Social lestining
- ROI is difficult to measure, but very helpful in making marketing decisions