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Lucidya

Lucidya

Overview

What is Lucidya?

Lucidya is a social media intelligence platform powered AI & big data that reveals key consumers' insights in real-time. To give brands insight, Lucidya monitors conversations from over 200 million websites, blogs, and forums. Combined with Lucidya’s advanced filtering features,…

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Learn from top reviewers

Insightful

Rating: 10 out of 10
November 11, 2021
Vetted ReviewVerified User
Lucidya AI analysis for trending topics and costumers opinion is very insightful and helpful to make business discussions as it tracks the impact of marketing campaigns and so...
Continue reading
Mohamed Arnous
Professional - Product Management
Business Analyst
Hunak
Lucidya1 year of experience

Helpful tracking tools

Rating: 8 out of 10
November 5, 2021
Vetted ReviewVerified User
I support other clients using this tool by explaining services and tools they need depending on the marketing activities they are doing. Help them understand how to operate da...
Continue reading
Verified user
Analyst
Lucidya1 year of experience

Lucidya is leading local content analyzing

Rating: 8 out of 10
November 5, 2021
IncentivizedVetted ReviewVerified User
Lucidya has been used by my organization to make deep research and analysis for our clients. We used it to know the feedback of the customers of our clients in order to make g...
Continue reading
Mohamad Rashdan
Consultant - Marketing
Senior Business Analyst
Hunak
Lucidya1 year of experience
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Pricing

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Lucidya

Lucidya

N/A
Unavailable

What is Lucidya?

Lucidya is a social media intelligence platform powered AI & big data that reveals key consumers' insights in real-time. To give brands insight, Lucidya monitors conversations from over 200 million websites, blogs, and forums. Combined with Lucidya’s advanced filtering features, it is designed…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://lucidya.com/request-demo

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Lucidya?

Lucidya is a social media intelligence platform powered AI & big data that reveals key consumers' insights in real-time. To give brands insight, Lucidya monitors conversations from over 200 million websites, blogs, and forums. Combined with Lucidya’s advanced filtering features, it is designed so brands never miss important customer conversations.

Users can collect and analyze customer data from social media platforms. With native support for major social media channels, brands can generate insights to execute successful social media campaigns.

Lucidya also allows brands to monitor relevant news & articles on global news outlet, TV and radio channels.

Lucidya Features

  • Supported: Comprehensive monitoring to major social media platforms (Twitter, Facebook , Instagram) and over 200 million websites, news outlet, and TV
  • Supported: Automated branded reports (ppt & pdf)
  • Supported: Newsletter reports
  • Supported: Instant Custom Alerts
  • Supported: Unlimited users & mentions
  • Supported: Customer care measurements
  • Supported: More than 15 AI modules to give you human-like help 24/7 like sentiment analysis, topics, countries and others
  • Supported: Customizable dashboard
  • Supported: Exporting
  • Supported: Benchmarking

Lucidya Screenshots

Screenshot of Crisis Management Detect and fix problems before they become a painScreenshot of Customer Care Take your customer satisfaction performance to the next levelScreenshot of Customizable DashboardScreenshot of Crisis Management Detect and fix problems before they become a painScreenshot of Competitive Analysis & BenchmarkingScreenshot of Automated Reporting

Lucidya Video

Lucidya Integrations

Lucidya Competitors

Lucidya Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish, Arabic

Lucidya Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Lucidya has proven to be an indispensable tool for businesses, empowering them to better understand their customers and create more impactful experiences. With Lucidya, brands can measure customer satisfaction over time, benchmark their performance against competitors, and gain a deeper understanding of customer behavior through social media conversations and reviews. The tool offers easy access to valuable data and insights that are otherwise challenging to obtain, enabling businesses to connect with customers more effectively and offer more relevant experiences. Additionally, Lucidya's capabilities in analyzing the Arabic-speaking audience, including dialect distribution and other useful metrics, have allowed brands to stand out creatively in the digital space and generate leads for business growth. Overall, Lucidya has helped improve brand performance and experiences online, leading to better content strategies, effective marketing campaigns, and improved customer service.

Real-time and Accurate Data Collection: Users appreciate that Lucidya can collect data in real-time with higher accuracy than most tools in the market, ensuring businesses have up-to-date and reliable information. Several reviewers have stated that this feature is beneficial for staying ahead of customer opinions and trends.

Holistic Understanding of Customer Opinions: Users like that Lucidya listens to more than just social media but also news channels and blogs, allowing for a more holistic understanding of customer opinions and trends. Many users believe that this comprehensive approach provides valuable insights into customer sentiments across various platforms.

Effective Analysis of Arabic Language Content: Lucidya's ability to differentiate and analyze both English and Arabic is particularly advantageous for Arabic-speaking businesses and organizations, as it allows them to understand and analyze Arabic-language content effectively. Numerous users have commended this capability as unique in the region.

Accuracy of Historical Data: Some users have expressed uncertainty about the accuracy of the historical data provided by the tool. They have mentioned that at times, the tool doesn't show requested data accurately, leading to doubts about its reliability.

Price Comparison with Competitors: Users are concerned about the price of the tool compared to other options in the market. Some users feel that the price is slightly high for emerging companies and suggest lower prices to make it more accessible.

Lack of Focus on Individual Customers: Users want to see more focus on individual customers and improvement in pricing. They recommend enhancing customization options for user permissions and providing additional access for integration with other platforms to cater to individual needs effectively.

Based on user reviews, users recommend Lucidya as a great tool. They also believe that Lucidya would be a solidifying presence for companies operating in the Middle East region. Additionally, while some users acknowledge improvements in Lucidya, they express hesitation to use it for their startup company. These recommendations highlight the positive aspects of Lucidya and its potential benefits for companies in the Middle East region. However, there are also reservations expressed by some users regarding its suitability for startups.

View all reviews
(1-3 of 3)

Insightful

Rating: 10 out of 10
November 11, 2021
MA
Mohamed Arnous
Business Analyst
Hunak (Market Research, 11-50 employees)
Vetted Review
Verified User
Lucidya
1 year of experience
View profile
Use Cases and Deployment Scope
Lucidya AI analysis for trending topics and costumers opinion is very insightful and helpful to make business discussions as it tracks the impact of marketing campaigns and social media content and how audience interacts with it and what are the most effective initiatives for marketing and promotions that your costumers and interested in.
Pros
  • trends analysis
  • statistoics
  • reporting
Cons
  • price
Likelihood to Recommend
its very useful for tracking specific accounts and keywords associated with your business. what people think about a particular subject. also it is very helpful to track which communication channels brings more customers to your business
Most Important Features
  • account analysis
  • trend tracking
  • reportong
Return on Investment
  • identifying the impact of each social media campaign
  • which social media platforms to target
  • which content to focus on

Lucidya is leading local content analyzing

Rating: 8 out of 10
Incentivized
November 05, 2021
MR
Mohamad Rashdan
Senior Business Analyst
Hunak (Market Research, 11-50 employees)
Vetted Review
Verified User
Lucidya
1 year of experience
View profile
Use Cases and Deployment Scope
Lucidya has been used by my organization to make deep research and analysis for our clients. We used it to know the feedback of the customers of our clients in order to make good marketing and communication strategies. It was useful to divide the content into positive, negative and neutral. However, The main problem that Lucidya have is that they don't analyze the content itself to know what exactly the customers are saying about our clients.
Pros
  • Deep analyzing for social media
  • Dividing the feedback to positive, negative and neutral
  • Analyzing the key words
Cons
  • Providing Insights to explain more the feedback
  • Customizing the results for clients presentations
  • Visualizations
Likelihood to Recommend
Lucidya is suited for analyzing for clients who have social media accounts and they are suited for many sectors such as public sector, private sector and third sector. However, Lucidya has to improve analyzing on clients who does not has social media accounts but they want to analyze main key words to know how to initiate accounts and improve it.
Most Important Features
  • Spike Detection & Analysis
  • Realtime Alerting System
  • Newsletter Reports
Return on Investment
  • Raise in the average price of projects with the clients
  • More projects in short periods
Alternatives Considered
Lucidya analyzes the local content

Helpful tracking tools

Rating: 8 out of 10
November 05, 2021
Verified User
Analyst in Marketing
Marketing & Advertising Company, 11-50 employees
Vetted Review
Verified User
Lucidya
1 year of experience
Use Cases and Deployment Scope
I support other clients using this tool by explaining services and tools they need depending on the marketing activities they are doing. Help them understand how to operate data and how to use the dashboard to understand the analysis and measure their kpi's
Pros
  • Social lestining
  • Campain monitoring
Cons
  • Improve on dashboard customization
  • Provide more visually appealing reports
Likelihood to Recommend
It is most helpful in monitoring campaigns performance and kpi's measurements
Most Important Features
  • Campaign monitoring
  • Social lestining
Return on Investment
  • ROI is difficult to measure, but very helpful in making marketing decisions
Other Software Used
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