TrustRadius
Lucky Orange is a conversion optimization tool with features including heatmaps, session recording, conversion funnels, form analytics, and chat.The Luckiest Marketers use Lucky Orange - Dynamic, Real-time, and Comprehensive User Engagement DataWe have deployed Lucky Orange for a particular client in the financial publishing space (with a large, national audience and subscription base, both online and in print). This client sought to analyze user engagement with their top-level navigation and secondary navigation in an effort to determine if the navigation should be consolidated and condensed. Additionally, in anticipation of redesigns of their homepage, news article pages, and category landing pages, Lucky Orange was deployed on several pages in each of those categories to analyze how users interact with the content of those pages in an effort to better redesign the content, improve user experience, and increase time on site, pages viewed per visit, and the number of subscriptions.,Recorded user journeys to see a user's linear behavior on-page, from beginning to end. Real-time user tracking and heat mapping - updated in the moment with the ability to refresh for up-to-the-minute data. Overlaying user source, device, network, and browser metrics for additional insights on heatmaps.,Aggregated data for a particular page type or directory is clunky and requires multiple steps. Heatmap access requires direct input of targeted pages - having quick links would be easier. Lucky Orange's code snippet can result in a site's security settings blocking the real-time heatmaps, requiring you to disable your security settings, remove site code, or manually debug your site code to view your heatmap overlays.,10,Consolidated user navigation to pages most-used by site visitors. Improved CTAs to subscription and revenue-generating services. Incorporated enhanced user and behavioral targeting into paid search and display ad campaigns based on heatmap data.,Crazy Egg, Hotjar and ClickTale,Mixpanel, Tealium iQ Tag Management System, MozWant to have a user experience that isn't boring? Then consider Lucky Orange!We started using Lucky Orange for its heat mapping and user recording capabilities. We liked the fact that when a certain user would contact us with an issue, we could see a direct link to his experience with us and provide our developers with a video of the issue. Not only that, we are able to gather large data sets of information to better understand what people are looking for on our website. After using it for analytics we decided to start using it for its other features such as live chat and being able to see our customers screens in live time when helping them select products or solve any issues. This is a highly helpful feature!,Heat maps tracking Visitor click tracking Visitor recording Funnel setup,Chat is the only area where I would say it's not as good as standalone applications. But, that said, it is very good and many of the leading competitors do not have the ability to see their visitors' screen live which kind of makes up for chat not being as robust. But having a way to track users logged time, having better search features and easier ways to change the chat look and feel such as the buttons, functionality etc. would be a great feature.,10,It is hard to quantify into numbers how much their app helps us, but we know that each customer that we are able to help with the live view feature is much more likely to convert had we not been able to help them. Having a live chat on its own is useful and we see an average increase of 30% in conversions when our live chat is active.,ClickTale, AliveChat, Inspectlet, Hotjar and Crazy Egg,Magento Open Source, CloudFlareOptimization tools on a shoestringLucky Orange is being used for session recording and heatmaps to understand how people are using our website. Analysts and product managers use the tool to get a deeper understanding of the more quantitative results from web analytics. By understanding how people are navigating the site, it gives more insight into what content is useful and what content is not. Polls enable us to send questions direct to customers and quickly get answers to questions we're interested in.,Session recordings provide detailed playbacks of how people are using your website Heatmaps work well and display what people are clicking on over a range of screen sizes. Pricing makes this a great entry point to understand a range of tools that you can use to understand your customers better. Integrates well with other tools, from GA to Adobe Analytics to Optimizely.,Lacks the built-in smart analysis that some enterprise solutions have, e.g. birdnesting, multi-click Doesn't let you auto-delete recordings that don't match a specific behaviour. e.g. if users didn't click on a button, remove the session.,7,Improve customer satisfaction. Find bugs faster. Get closer to the customer with regular polls.,Mouseflow, Hotjar, Decibel Insight and ClickTale,Qubit, Hotjar, Adobe Illustrator CC, Adobe Photoshop
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Lucky Orange
10 Ratings
Score 8.3 out of 101
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Lucky Orange Reviews

Lucky Orange
10 Ratings
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Score 8.3 out of 101
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Brandon Kenig profile photo
May 28, 2019

Review: "The Luckiest Marketers use Lucky Orange - Dynamic, Real-time, and Comprehensive User Engagement Data"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We have deployed Lucky Orange for a particular client in the financial publishing space (with a large, national audience and subscription base, both online and in print). This client sought to analyze user engagement with their top-level navigation and secondary navigation in an effort to determine if the navigation should be consolidated and condensed. Additionally, in anticipation of redesigns of their homepage, news article pages, and category landing pages, Lucky Orange was deployed on several pages in each of those categories to analyze how users interact with the content of those pages in an effort to better redesign the content, improve user experience, and increase time on site, pages viewed per visit, and the number of subscriptions.
  • Recorded user journeys to see a user's linear behavior on-page, from beginning to end.
  • Real-time user tracking and heat mapping - updated in the moment with the ability to refresh for up-to-the-minute data.
  • Overlaying user source, device, network, and browser metrics for additional insights on heatmaps.
  • Aggregated data for a particular page type or directory is clunky and requires multiple steps.
  • Heatmap access requires direct input of targeted pages - having quick links would be easier.
  • Lucky Orange's code snippet can result in a site's security settings blocking the real-time heatmaps, requiring you to disable your security settings, remove site code, or manually debug your site code to view your heatmap overlays.
Lucky Orange is one of the few players in the marketplace to provide real-time, live heatmaps along with navigation interactions, including at the secondary and tertiary levels. The Lucky Orange dashboard provides basic user behavioral metrics, and the user recordings allow you to get deeper insights into user behavior beyond the heatmap overlays. Also, the addition of real-time polling and chat capabilities enable you to engage with your users while they are on-page and push/promote special offers and promos, as well as survey website visitors about their experience.
Read Brandon Kenig's full review
Ramon Khan profile photo
April 29, 2019

Review: "Want to have a user experience that isn't boring? Then consider Lucky Orange!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We started using Lucky Orange for its heat mapping and user recording capabilities. We liked the fact that when a certain user would contact us with an issue, we could see a direct link to his experience with us and provide our developers with a video of the issue. Not only that, we are able to gather large data sets of information to better understand what people are looking for on our website.

After using it for analytics we decided to start using it for its other features such as live chat and being able to see our customers screens in live time when helping them select products or solve any issues. This is a highly helpful feature!
  • Heat maps tracking
  • Visitor click tracking
  • Visitor recording
  • Funnel setup
  • Chat is the only area where I would say it's not as good as standalone applications. But, that said, it is very good and many of the leading competitors do not have the ability to see their visitors' screen live which kind of makes up for chat not being as robust. But having a way to track users logged time, having better search features and easier ways to change the chat look and feel such as the buttons, functionality etc. would be a great feature.
Lucky Orange is a great solution for anyone wanting to learn more about their users, which should be everyone! It's great for user tracking which helps to solve issues and optimize your website and for anyone that wants a live chat where they can see their users' screen live time as well!
Read Ramon Khan's full review
No photo available
February 23, 2018

Lucky Orange Review: "Optimization tools on a shoestring"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Lucky Orange is being used for session recording and heatmaps to understand how people are using our website. Analysts and product managers use the tool to get a deeper understanding of the more quantitative results from web analytics. By understanding how people are navigating the site, it gives more insight into what content is useful and what content is not. Polls enable us to send questions direct to customers and quickly get answers to questions we're interested in.
  • Session recordings provide detailed playbacks of how people are using your website
  • Heatmaps work well and display what people are clicking on over a range of screen sizes.
  • Pricing makes this a great entry point to understand a range of tools that you can use to understand your customers better.
  • Integrates well with other tools, from GA to Adobe Analytics to Optimizely.
  • Lacks the built-in smart analysis that some enterprise solutions have, e.g. birdnesting, multi-click
  • Doesn't let you auto-delete recordings that don't match a specific behaviour. e.g. if users didn't click on a button, remove the session.
Lucky Orange is a smorgasbord of tools, and gives people a solid, affordable an entry into the world of optimisation tools. Try what you like and see what's useful. If you have only basic needs or minimal time for analysis, it can give you a bird eye view of what's going on. Doesn't have some of the smart tech from the enterprise level tools, but those can easily cost 100x more per month.
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Lucky Orange Scorecard Summary

About Lucky Orange

Lucky Orange is a conversion optimization tool with features including heatmaps, session recording, conversion funnels, form analytics, and chat.

Lucky Orange Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Lucky Orange Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No