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Luma Health has been a game-changer for healthcare providers, offering a range of features to help solve long-standing communication …
Overview
What is Luma Health?
Luma Health is a patient engagement platform that streamlines the entire patient journey, from appointment scheduling to post-appointment care. The software offers an extensive range of solutions aimed at driving better business and patient outcomes. Luma Health's appointment scheduler is HIPAA-compliant...
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Luma Health + Microsoft Bot Demo
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Platform Demo: COVID-19 Vaccine Screening
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Product Details
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What is Luma Health?
Luma Health is a patient engagement platform that streamlines the entire patient journey, from appointment scheduling to post-appointment care. The software offers an extensive range of solutions aimed at driving better business and patient outcomes. Luma Health's appointment scheduler is HIPAA-compliant and customizable to any schedule with flexible options for multiple locations, types of appointments, and providers.
The platform simplifies appointment scheduling for healthcare centers by offering self-scheduling capabilities, cancellation reschedule management, and referral management. Patients can easily book their appointments via text message or website widget without the need for calling in or restrictions on operating hours. Additionally, clinics can retain canceled patients through automatic rescheduling via text messages right from their phone.
Luma Health provides a modern interface that reduces frustration and burnout while improving communication between patients and health practitioners. Furthermore, it comes equipped with a powerful reporting dashboard that offers detailed insights into patient communications, visits, feedbacks alongside seamless integration into over 70 EHR systems for easy access to medical records. With Luma Health's support team ready to serve as advocates from initial setup up until clinic expansion stage; it serves clinics seamlessly irrespective of size –from community health centers to enterprise health systems around improved access and increased engagements with patients.
Luma Health Video
Unique patient cases deserve unique messages. From engaging patients about a procedure they’ve just had, or mass-messaging patients in a time of crisis, Luma will broadcast tailored and actionable messages for you.
Luma Health Competitors
- Solutionreach
- Phreesia
- Televox
Luma Health Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Supported Countries | United States |
| Supported Languages | English, Spanish, Chinese, French |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Luma Health has been a game-changer for healthcare providers, offering a range of features to help solve long-standing communication issues with patients. Through SMS, email, and phone calls, Luma Health allows providers to communicate effectively and in a HIPAA compliant manner with patients, solving the problem of outdated communication methods. The software helps reduce no-show rates and saves time by automating appointment scheduling, waitlist management, form completion, and more. By providing targeted outreach options, practices can reach more patients and improve communication with referring organizations.
Users have reported that Luma Health has replaced the need for full-time employees in some cases which allow staff to focus on other essential tasks. The software's waitlist feature has proved to be a lifesaver for provider schedules that are always full. Patients appreciate the ability to customize automated messages and generate easy-to-use reports. Luma Health has also helped increase online reviews and revenue while providing excellent customer service through its highly responsive support team. Overall, Luma Health has proved useful in improving patient attendance through consistent reminder messages while facilitating telemedicine and enhancing patient engagement posture.
Users have made several recommendations for Luma Health based on their experiences with the product. The most common recommendations are as follows:
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Fully utilize the customizable features: Users suggest taking advantage of the many customizable features offered by Luma Health. This enables practices to tailor the software to their specific needs and workflows, improving efficiency and patient experience.
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Conduct due diligence before implementation: Users advise doing thorough research and due diligence before implementing Luma Health. This ensures that the software integrates smoothly with existing electronic medical record (EMR) systems, particularly for healthcare practices.
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Appreciate the value for money and excellent customer service: Many users emphasize the value they receive from Luma Health, stating that it is worth the investment. They also highlight the excellent customer service provided by the company, which contributes to a positive user experience.
Overall, these recommendations indicate that users find Luma Health to be a valuable asset in their practice, thanks to its customizable features, seamless integration capabilities, and commitment to providing excellent customer service.