Name: Luma Health | Care Pathway Messaging
Uploaded: 2018-05-04T17:27:54.000Z
Duration: 1 min 3 s
Description: Unique patient cases deserve unique messages. From engaging patients about a procedure they’ve just had, or mass-messaging patients in a time of crisis, Luma will broadcast tailored and actionable messages for you.

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Functional Testing

Product Analytics

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Corporate Social Responsibility (CSR)

Enterprise Feedback Management

Enterprise Search

Online Notary

Enterprise

Accounting

Hedge Fund

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

Configuration Management

Converged Network Adapters (CNAs)

Data Center Cooling

Density-Optimized Servers

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Privileged Access Management

Remote Desktop

SaaS Backup

Software Components

Storage as a Service (STaaS)

System Monitoring

Unified Communications Monitoring

User Virtualization

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Deliverability

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Enablement

Sales

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Awards Management

Direct Secure Messaging

Loan Servicing

Vertical-Specific

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### Communication Tools
Users generally appreciate the versatility of Luma Health's communication tools, particularly highlighting the ease of sending secure messages, appointment reminders, and broadcast messages. While some users have encountered minor issues with message formatting and occasional inaccuracies in appointment information, overall, the platform's communication features have proven to be valuable in improving patient engagement and streamlining communication processes within healthcare practices. The ability to customize messages, send mass communications, and facilitate secure patient interactions has been a significant asset for users seeking efficient and effective communication solutions.

### Patient Reminders
Users generally praise Luma Health's patient reminder capabilities, highlighting the ease of communication and engagement with patients. The ability to send customized messages, including secure PHI text messages, has been well-received. Patients appreciate the convenience of receiving reminders via text, email, or voice, leading to improved communication and reduced no-show rates. The feature that allows for automatic messages as well as custom messages tailored to individual patient needs has been particularly beneficial. Additionally, the option to send messages in patients' preferred languages has been noted as a valuable feature.

### Patient Engagement Strategies
Users across various reviews consistently praise Luma Health's patient engagement capabilities. They highlight the platform's effectiveness in enhancing patient communication and connection to care. Reviewers appreciate the ease of reaching patients through SMS, email, and text, which has led to improved patient adherence to medical needs. Additionally, users find that Luma Health's patient engagement strategies help in getting patients scheduled promptly and efficiently, ultimately contributing to a more streamlined and effective healthcare experience.

### Appointment Scheduling
Users consistently highlight Luma Health's appointment scheduling as a standout feature, praising its efficiency and ease of use. The platform's online scheduling capabilities have been particularly well-received, with users noting a significant reduction in time spent confirming appointments and filling cancellations. Additionally, the ability to customize appointment reminders and tailor messages to specific appointment types has been a valuable asset for users seeking to streamline their scheduling processes. Despite some minor issues reported, such as occasional inaccuracies in appointment information, overall user feedback indicates a strong satisfaction with Luma Health's appointment scheduling functionality.

### Waitlist Management
Users consistently praise Luma Health's waitlist management functionality for its ability to efficiently fill cancellation gaps and optimize appointment schedules. The waitlist feature is lauded for its effectiveness in ensuring provider schedules remain full and patients are promptly accommodated. Additionally, users appreciate the ease of use and automation that the waitlist offers, contributing to a smoother operational workflow within medical practices.

### Medical Practice Efficiency
Users generally appreciate Luma Health's impact on enhancing medical practice efficiency. The platform's ability to streamline processes, reduce patient no-show rates, and integrate with electronic health records like Nextgen has been well-received. Staff find the software user-friendly and efficient in sending reminders, managing patient forms, and securely communicating with patients. While some users have minor concerns, overall, Luma Health's contribution to practice efficiency is acknowledged positively by reviewers.

### HIPAA Compliance
Users consistently praise Luma Health for its robust HIPAA compliance capabilities, noting its ability to ensure secure and confidential communication with patients. The platform's adherence to HIPAA regulations is seen as a key strength, providing peace of mind for both healthcare providers and patients.

### Secure Messaging
Users consistently praise Luma Health's HIPAA compliant secure messaging feature for its reliability and ease of use. The platform's secure messaging capabilities have garnered positive feedback for their ability to facilitate efficient and secure communication between healthcare providers and patients. Patients appreciate the convenience and security offered by Luma Health's messaging system, highlighting its effectiveness in ensuring sensitive information is protected during interactions.

### Telemedicine Services
Users consistently highlight Luma Health's telemedicine services as a pivotal tool, especially during the pandemic. The platform's ability to facilitate virtual visits effortlessly and securely has garnered widespread acclaim. Patients appreciate the convenience and accessibility offered by Luma Health's telemedicine services, emphasizing its role in enhancing healthcare delivery.

### Patient Reviews and Feedback
Users consistently highlight Luma Health's patient reviews and feedback functionality as a valuable asset to their medical practices. The platform's ability to automate review requests, manage positive feedback, and address negative reviews internally has garnered positive feedback from users. Many users appreciate the ease of customizing messages, tracking reviews, and receiving NPS scores, indicating a high level of satisfaction with Luma Health's patient feedback features. While some users express a desire for expanded review publication options beyond Google My Business, overall, the sentiment towards Luma Health's patient reviews and feedback capabilities remains positive and impactful for medical practices.

Users have made several recommendations for Luma Health based on their experiences with the product. The most common recommendations are as follows:

1. Fully utilize the customizable features: Users suggest taking advantage of the many customizable features offered by Luma Health. This enables practices to tailor the software to their specific needs and workflows, improving efficiency and patient experience.

2. Conduct due diligence before implementation: Users advise doing thorough research and due diligence before implementing Luma Health. This ensures that the software integrates smoothly with existing electronic medical record (EMR) systems, particularly for healthcare practices.

3. Appreciate the value for money and excellent customer service: Many users emphasize the value they receive from Luma Health, stating that it is worth the investment. They also highlight the excellent customer service provided by the company, which contributes to a positive user experience.

Overall, these recommendations indicate that users find Luma Health to be a valuable asset in their practice, thanks to its customizable features, seamless integration capabilities, and commitment to providing excellent customer service.

Luma Health has been a game-changer for healthcare providers, offering a range of features to help solve long-standing communication issues with patients. Through SMS, email, and phone calls, Luma Health allows providers to communicate effectively and in a HIPAA compliant manner with patients, solving the problem of outdated communication methods. The software helps reduce no-show rates and saves time by automating appointment scheduling, waitlist management, form completion, and more. By providing targeted outreach options, practices can reach more patients and improve communication with referring organizations.

Users have reported that Luma Health has replaced the need for full-time employees in some cases which allow staff to focus on other essential tasks. The software's waitlist feature has proved to be a lifesaver for provider schedules that are always full. Patients appreciate the ability to customize automated messages and generate easy-to-use reports. Luma Health has also helped increase online reviews and revenue while providing excellent customer service through its highly responsive support team. Overall, Luma Health has proved useful in improving patient attendance through consistent reminder messages while facilitating telemedicine and enhancing patient engagement posture.

Luma Health is a patient engagement platform that streamlines the entire patient journey, from appointment scheduling to post-appointment care. The software offers an extensive range of solutions aimed at driving better business and patient outcomes. Luma Health's appointment scheduler is HIPAA-compliant and customizable to any schedule with flexible options for multiple locations, types of appointments, and providers.

The platform simplifies appointment scheduling for healthcare centers by offering self-scheduling capabilities, cancellation reschedule management, and referral management. Patients can easily book their appointments via text message or website widget without the need for calling in or restrictions on operating hours. Additionally, clinics can retain canceled patients through automatic rescheduling via text messages right from their phone.

Luma Health provides a modern interface that reduces frustration and burnout while improving communication between patients and health practitioners. Furthermore, it comes equipped with a powerful reporting dashboard that offers detailed insights into patient communications, visits, feedbacks alongside seamless integration into over 70 EHR systems for easy access to medical records. With Luma Health's support team ready to serve as advocates from initial setup up until clinic expansion stage; it serves clinics seamlessly irrespective of size –from community health centers to enterprise health systems around improved access and increased engagements with patients.

Professional

Managed Services

WebPT

Luma Health

Patient Engagement

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Platform Demo: COVID-19 Vaccine Screening

Luma Health + Microsoft Bot Demo

Luma Health | Care Pathway Messaging

Unique patient cases deserve unique messages. From engaging patients about a procedure they’ve just had, or mass-messaging patients in a time of crisis, Luma will broadcast tailored and actionable messages for you.

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