Name: Luma
Rating: 9.6 (13 reviews)
Author: Serviceaide

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Corporate Performance Management (CPM)

Desktop Publishing

Enhanced 911 (E911)

Manufacturing Execution

Org Chart

Smart Spaces

VoIP

Enterprise

Accounting

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Credentialing

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Endpoint Encryption

Fraud Detection

HTML Editors

In-Memory Databases

Incident Response

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Routers

SIP Trunking

Storage Area Network

System Monitoring

Technology Scouting Software

Traffic Switching

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Content Marketing

Customer Reference Management

Data Management

Digital Signage

Email Marketing

Marketing Automation

Online Reputation Management

Social Login

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Quote to Cash

Sales

Auto Repair

Emergency Notification

HIPAA Compliance

Home Health Care

Insurance Agency Management

Intelligent Document Processing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Smart Cities

Vertical-Specific

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### Customer Service and Support
Reviewers consistently highlight Luma's customer service and support as a key strength of the platform. Users appreciate the quick responses, integration with various communication channels, and the AI-driven features that enhance customer interactions. While some users find the setup process challenging and wish for more intuitive features, overall, Luma's customer service and support capabilities are well-regarded for their effectiveness in addressing customer needs and improving communication with clients. (Source Reviews: [1](https://www.trustradius.com/reviews/luma-2022-03-15-00-25-40), [2](https://www.trustradius.com/reviews/luma-2022-03-17-23-58-16), [3](https://www.trustradius.com/reviews/luma-2022-03-25-16-15-19), [4](https://www.trustradius.com/reviews/luma-2022-03-15-08-45-52))

### Communication and Messaging Options
Users seem to agree that Luma excels in communication and messaging capabilities. The software's integration with various social networks and its AI-driven responses to frequently asked questions have been highlighted as key strengths. Customers appreciate the fluidity and efficiency of communication facilitated by Luma, making interactions with clients smoother and more effective. Additionally, the ability to provide quick replies and maintain vendor relations through effective communication channels has been well-received. Despite some minor concerns raised about post-event communication and the need for more extensive integration with certain platforms, overall, users find Luma's communication and messaging options to be a valuable asset in enhancing customer interactions and streamlining workflow processes. (Source Reviews: [1](https://www.trustradius.com/reviews/luma-2022-03-17-23-58-16), [2](https://www.trustradius.com/reviews/luma-2022-01-31-19-13-32), [3](https://www.trustradius.com/reviews/luma-2022-03-25-16-15-19))

### Event and Meeting Scheduling
Users generally appreciate Luma's efficient event management and attendee tracking features. However, there are some concerns raised regarding post-event communication and the need for more extensive integration with Active Campaign for better attendee segmentation. Despite these minor drawbacks, users find Luma's event and meeting scheduling capabilities to be user-friendly, cost-effective, and effective in boosting attendance rates per event. (Source Reviews: [1](https://www.trustradius.com/reviews/luma-2022-01-31-19-13-32), [2](https://www.trustradius.com/reviews/luma-2022-03-15-08-45-52), [3](https://www.trustradius.com/reviews/luma-2022-03-25-16-15-19))

### Integration with Other Platforms
Reviewers appreciate Luma's straightforward integration with Salesforce, highlighting the abundance of features and capabilities available for selection. The accuracy of contact details provided by the platform is also commended, contributing to the overall quality of company data management. However, some users express a desire for more extensive integration with Active Campaign to better categorize event attendees and enhance post-event communication through promotional emails and messaging options like reminder messages sent to attendees before an event's start. (Source Reviews: [1](https://www.trustradius.com/reviews/luma-2022-03-17-23-58-16), [2](https://www.trustradius.com/reviews/luma-2022-01-31-19-13-32), [3](https://www.trustradius.com/reviews/luma-2022-03-15-08-45-52))

### Sales and CRM Integration
Users' feedback on Luma's sales and CRM integration is diverse, with some praising the straightforward integration with Salesforce and the abundance of features available. The accuracy of contact details and the overall quality of company data are highlighted as strong points. However, there are mentions of a learning curve associated with the tool, which may pose challenges for some users. Despite this, many users believe that investing in this software can lead to improved sales department efficiency and productivity in the long run. (Source Reviews: [1](https://www.trustradius.com/reviews/luma-2022-03-15-08-45-52), [2](https://www.trustradius.com/reviews/luma-2022-03-17-23-58-16))

Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.

IBM® watsonx™ Orchestrate® leverages AI to automate complex workflows. The solution helps build, deploy, and manage AI assistants and agents. It offers a catalogue of pre-built agents and tools, low-code agent builder, multi-agent collaboration capabilities, and integrations with enterprise apps.

Essential

Standard

Essentials

IBM watsonx Orchestrate

Zoom Custom AI Companion gives admins the ability to customize AI Companion outputs by accessing an organization’s internal data sources, as well as third-party applications within Zoom AI Studio for expanded knowledge, helping users drive decisions, actions, and complete tasks.

Zoom AI Companion

Luma

Intelligent Virtual Assistant

Likelihood to Recommend

Serviceaide

Introducing LUMA

Techmango Technology Services

Creactives Material & Services Master Data Governance (TAM 4)

MoveitPro

Project Manager

Luma 2022-03-15 08:45:52

Principal

Luma 2022-03-17 23:58:16

Microsoft 365 Business Premium

OBS Studio

Microsoft Excel

Especialista legal

Luma 2022-03-15 00:25:40

Canvas

Adobe Animate

MetaViewer

Luma 2022-03-25 16:15:19

Telegram

Luma 2022-01-31 19:13:32

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Customer service

Much more intuitive

Free trial

Data base

Much user friendly

Difficult to handle

Better customer service

Better ui

New clients

Active campaign

Social media

Integration with social

Features and capabilities

Community support

Email reminders

Contact details

Media platforms

Best experience

Quite good

Social media platforms

Home

Intelligent Virtual Assistant Software

Luma is a powerful platform for Our company uses this online video conferencing virtual meeting software for companies looking to collaborate with employees in different parts of the world. to connect with our colleagues and students around the world in real-time meetings. It has been expensive topics, narrow intent, outdated data, and for the most part, the data is not active and also does not have an on-demand research feature.

Integration with Salesforce is pretty straightforward. Lots of features and capabilities to choose from.
The accuracy of their contact details is quite good. Your company data is really good.

Helping my closing just when talking to new clients.
I can find all my contacts for a company.

You can use the built-in virtual whiteboard for better planning and brainstorming.
Better than most other comparable platforms.

It would be great if trusted users could update the data.
People were wrong and I had the right data but there was no way to share it.

Techmango Technology Services, MoveitPro, Creactives Material & Services Master Data Governance (TAM 4)

Thanks to this software we have had a better response capacity with our clients since we attend to their demands in record time. The customer will always be attended to, 24 hours a day, 7 days a week, making the agents attend to customers with urgent calls and the usual answers are answered automatically with Luma.

It has different automation tools such as answers to frequently asked questions.
Understands and responds naturally to customers, making communication more fluid and efficient.
It has integration with social networks such as Facebook, Skype, and WeChat among others.

Setting up the software was very difficult as well as installing the configurations.
The fact that it does not allow integration with customer service platforms is frustrating.
It is hard to adapt to the program, I wish it was much more intuitive, so you would get much more out of it from the beginning.

It has artificial intelligence, which does not need the customer to mention any keyword because it understands perfectly the flow of the conversation to give an answer.
The use of frequently asked questions allows customers to find a solution quickly, without the need for a human agent.
The integrations with different communication channels allow all our customers to be well attended.

It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.

is used for customer service, the business problems it addresses is the need to always have the customer connected

good interaction
speed in response
efficiency

more accessibility
mprovement in the Spanish language
a friendlier system

more interactions have been seen
better response times
best results

OBS Studio, Microsoft Excel, Microsoft 365 Business Premium

Luma is the best Virtual Assistant Tool. We can use it in any large or small scale industry in the marketing business and getting in touch with customers or clients is a very crucial part of maintaining relations with clients. Luma comes with big help its own virtual assistant feature helps to communicate with customers 24/7 the queries is been solved virtually with the help of AI in Luma.

It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
The best part is effective and satisfactory support given by he service owners.

The configuration of Luma in the user end is much more complex if a newbie tries to configure it will be difficult to handle it.
The steps must be properly documented while performing the change.
Sometimes it shows inconsistent lagging behaviour while handling the app.

Best Virtual support it gives with less human intervention.
The business productivity is increased because we can help our customers 24/7 with Luma.
Communication is done very fluently with none misconceptions.

Business requires marketing skills which Luma filled it and returns given is profitable.
It's worth allocating money after because it gives satisfaction to the service we use.
It maintains customers and vendor relations with its bandwidth in communication.

Canvas, MetaViewer, Adobe Animate (formerly Flash)

We use Luma for listing our free and paid events

Event management
Attendee management
Attendee tracking

Post-event communication (promotional emails)
More extensive integration with Active Campaign to divide attendees into attended and missed
Phone number field with messaging options (eg reminder message sent to phone before event’s start)

Easy event scheduling
Low fees
Attendee tracking

Luma

Overview

What is Luma?