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What is Luma?

Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.

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What is Luma?

Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Luma?

Luma Video

Luma Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings



(1-5 of 5)
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Score 7 out of 10
Vetted Review
Verified User
Luma is the best Virtual Assistant Tool. We can use it in any large or small scale industry in the marketing business and getting in touch with customers or clients is a very crucial part of maintaining relations with clients. Luma comes with big help its own virtual assistant feature helps to communicate with customers 24/7 the queries is been solved virtually with the help of AI in Luma.
  • It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
  • Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
  • The best part is effective and satisfactory support given by he service owners.
  • The configuration of Luma in the user end is much more complex if a newbie tries to configure it will be difficult to handle it.
  • The steps must be properly documented while performing the change.
  • Sometimes it shows inconsistent lagging behaviour while handling the app.
Sometimes we came across many customers who actually don't know their own expectations. Reading it via the human mind is very hard so Luma, with its AI feature, helps to give customers better ideas to know their expectations. Productivity is well scheduled, it alarms the user in its busy schedule also it has good pricing to deal with and the service they provide is worth spending time in it.
  • Best Virtual support it gives with less human intervention.
  • The business productivity is increased because we can help our customers 24/7 with Luma.
  • Communication is done very fluently with none misconceptions.
  • Business requires marketing skills which Luma filled it and returns given is profitable.
  • It's worth allocating money after because it gives satisfaction to the service we use.
  • It maintains customers and vendor relations with its bandwidth in communication.
Canvas, MetaViewer, Adobe Animate (formerly Flash)
Luisana Pacheco | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Thanks to this software we have had a better response capacity with our clients since we attend to their demands in record time. The customer will always be attended to, 24 hours a day, 7 days a week, making the agents attend to customers with urgent calls and the usual answers are answered automatically with Luma.
  • It has different automation tools such as answers to frequently asked questions.
  • Understands and responds naturally to customers, making communication more fluid and efficient.
  • It has integration with social networks such as Facebook, Skype, and WeChat among others.
  • Setting up the software was very difficult as well as installing the configurations.
  • The fact that it does not allow integration with customer service platforms is frustrating.
  • It is hard to adapt to the program, I wish it was much more intuitive, so you would get much more out of it from the beginning.
I highly recommend this software to improve the workflow in the sales department and customer service, as it allows us to serve all customers through different communication channels. With Luma, we were able to make our customers feel better attended and always give them an answer to their requests.
  • It has artificial intelligence, which does not need the customer to mention any keyword because it understands perfectly the flow of the conversation to give an answer.
  • The use of frequently asked questions allows customers to find a solution quickly, without the need for a human agent.
  • The integrations with different communication channels allow all our customers to be well attended.
  • It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
  • The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.
Raul Smitt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Luma is a powerful platform for Our company uses this online video conferencing virtual meeting software for companies looking to collaborate with employees in different parts of the world. to connect with our colleagues and students around the world in real-time meetings. It has been expensive topics, narrow intent, outdated data, and for the most part, the data is not active and also does not have an on-demand research feature.
  • Integration with Salesforce is pretty straightforward. Lots of features and capabilities to choose from.
  • The accuracy of their contact details is quite good. Your company data is really good.
  • Helping my closing just when talking to new clients.
  • I can find all my contacts for a company.
I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
  • You can use the built-in virtual whiteboard for better planning and brainstorming.
  • Better than most other comparable platforms.
  • It would be great if trusted users could update the data.
  • People were wrong and I had the right data but there was no way to share it.
Techmango Technology Services, MoveitPro, Creactives Material & Services Master Data Governance (TAM 4)
March 16, 2022

New Reviw

Moises Abraham Lacayo Cortes | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
is used for customer service, the business problems it addresses is the need to always have the customer connected
  • good interaction
  • speed in response
  • efficiency
  • more accessibility
  • mprovement in the Spanish language
  • a friendlier system
A scenario in which it may be appropriate is the legal environment, the least appropriate is the medical environment, since in the medical one we are dealing with human lives, where the margin of error must be 0, in the legal case, although deal with important matters in the case of error can be amended
  • versatility
  • speed
  • simplicity
  • more interactions have been seen
  • better response times
  • best results
no other product since in the company and in the area in which I work, luma's service is sufficient, although it is true that in the future we can look for new services, when we expand, and according to the needs that arise, in summary, luma gives me has provided what is necessary
February 01, 2022

Forget Eventbrite!

Score 10 out of 10
Vetted Review
Verified User
We use Luma for listing our free and paid events
  • Event management
  • Attendee management
  • Attendee tracking
  • Post-event communication (promotional emails)
  • More extensive integration with Active Campaign to divide attendees into attended and missed
  • Phone number field with messaging options (eg reminder message sent to phone before event’s start)
Compared to its closest alternative Eventbrite, Luma is much simpler and faster to use, it looks much more appealing and its fees are considerably lower.
  • Easy event scheduling
  • Low fees
  • Attendee tracking
  • Higher attendance rate per event
1. Cheaper
2. More user friendly for both the organisers and attendees
3. Better design
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