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Broadvoice

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What is Broadvoice?

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

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Product Details

About
Tech Details

What is Lumen Next-Generation SIP Voice Services?

Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges.
• Enterprise Long Distance
• Enterprise Managed Messaging Service
• Enterprise Toll Free
• International Toll-Free Service (ITFS)
• International Local Inbound (ILI)
• TDM/PRI and switched services

Lumen Next-Generation SIP Voice Services Technical Details

Operating Systems	Unspecified
Mobile Application	No

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Reviews and Ratings

(11)

December 15th 2023

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Business Problems Solved

Multiple clients have used Lumen/CenturyLink for SIP handoff, and their experiences have been mostly positive with occasional interruptions and downtime. The use of SIP offers resiliency and failover, providing advantages over traditional PRI and voice trunks. The voice quality is dependent on the ISP/carrier, such as Lumen/CenturyLink, which has provided good and reliable service. While using Lumen/CenturyLink may incur costs and delays compared to other competitors offering similar services, Zach, the account representative, has been helpful in ensuring the best value for the clients.

One key use case of CenturyLink Enterprise Voice SIP Services is its organization-wide implementation as part of a distributed platform sold as a service. It is utilized for inbound and outbound voice PSTN services at the US-based HQ. The solution needed to be reliable, cost-effective, low maintenance, and support high availability. CenturyLink Enterprise Voice SIP has proven to be very reliable and more affordable compared to other phone companies. It offers the flexibility of modern VoIP services with old school telecom grade reliability. The service is used across the entire organization, delivering services to the corporate office and other locations via a hybrid VOIP phone system. This setup allows for handling calls without the need for standard copper phone lines or costly hosted services. Additionally, international calls can be made without incurring extra long-distance charges.

Attribute Ratings

7
Support Rating1 rating

Reviews

(1-7 of 7)

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July 19, 2022

Worth the price!

Verified User

Employee in Legal

Legal Services Company, 5001-10,000 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

CenturyLink Enterprise Voice SIP was very reliable for the time that I used it. Compared to other phone companies it is definitely the more affordable option. It can imitate any other phone service at half the cost with just as many functions. It served very well for the time that I used it.

Pros and Cons

Reliable
Long Lasting
Affordable

Call dropping
Pretty difficult to navigate customer service
No free trials

Likelihood to Recommend

My company mainly consists of inbound and outbound calls. Having a system like CenturyLink Enterprise can offer a lot of flexibility. Since we have many employees it helps that the system is easy to navigate. Most platforms do not include shortcuts or quicker routes like Century Link Enterprise does.

July 18, 2022

Best value for your buck

Edgard Ocampo

IT system Admin

Arachnid 360 (Mechanical Or Industrial Engineering, 51-200 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

They have provided good, reliable service. We have incurred costs and delays in using their service vs different competitors that offer the same service. Zach is our account rep and he has been awesome and always makes sure we are getting the best bang for our buck. We find it super helpful that we are able to make international calls without extra long-distance charges.

Pros and Cons

Customer service
Open to changes
Streamline support

The wait times on queue
Have an online support chat agent
Auto pay

Likelihood to Recommend

We have many business partners all around the world and communication is a huge thing for us. we use to jump on calls thru a cellphone provider but the service will be awful since it was super far away. As soon as we upgraded to CenturyLink, the issues are now fixed we no longer need to worry about hearing feedback on the phone.

February 24, 2022

CenturyLink SIP - getting better, but still room for improvement

Scott Sundby

CTO (Chief Technical Officer)

Digital323 (Information Technology & Services, 11-50 employees)

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

I have multiple clients using Lumen/CenturyLink for SIP handoff. The experience is mostly positive, but there have been interruptions/downtime. I believe there are better providers/solutions out there if you are willing to spend a bit more.

The benefits of SIP are resiliency and failover that traditional PRI and traditional voice trunks don't offer. The disadvantages are that the voice quality is dependent on the ISP/carrier for quality. In this case, Lumen/CenturyLink.

Pros and Cons

Failover.
SIP handoff for SIP based on prem PBX like Mitel, ShoreTel, etc.
Lumen-CenturyLink is improving in communication, organization, and reliability.

Lumen-Centurylink has suffered from many noticeable outages in the last few years - this is a blow to their reputation that they still have to recover from.
Lumen-CenturyLink does not peer well enough with OTHER carriers - they depend on their own network to give you SIP, which means less true redundancy.
Lumen-CenturyLink needs a better customer portal/interface to handle failover, see the real-time status, etc.

Likelihood to Recommend

CenturyLink SIP is an acceptable solution if you have an on-prem PBX (ShoreTel, Mitel, etc) that accepts SIP.

I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP.

May 20, 2021

Lumen provides great services and features if you can survive the implementation process and cost

Verified User

Engineer in Information Technology

Financial Services Company, 201-500 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We use CenturyLink [Enterprise] Voice SIP services for our US-based HQ for inbound and outbound voice PSTN services. We needed a solution that would be reliable, cost-effective, low maintenance, have good support, support HA, and have the potential to be deployed in other branch locations if necessary one day.

Pros and Cons

Reliable
Low maintenance

Initially complicated
Took a long time to implement

Likelihood to Recommend

[CenturyLink Enterprise Voice SIP is] good for environments that require tried and true SIP services, where high-quality voice is a requirement, and backed by a large, global company, with global footprint. CenturyLink voice is also well-suited to environments that want to use MPLS to interconnect their offices, as the same voice circuits can be used for data as well; however, the circuits are relatively expensive, even as far as MPLS goes, and watch out for Lumen's "fees" that often aren't included when you see their quote. Also beware if you require a rapid turn-up or have a very small or inexperienced staff, as MPLS with BGP deployments are great once they're up and running, but can be complex to design and implement.

May 10, 2021

Level3, CenturyLink, and now Lumen

Craig Nichols

Devops Engineer

Jive Communications, Inc (Computer Software, 1001-5000 employees)

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

CenturyLink Enterprise Voice SIP Services is used by the whole organization and is part of our distributed platform that we sell as a service. We have worked with them and used this service for almost the entire history of the company.

Pros and Cons

Reliable service
Supports wide range of key features
They do have high levels of support where you can receive real answers

Compared to their competition, their portal is impossible to use
Any needed changes feel like moving a mountain
Although they do have qualified support people, getting in touch with them or getting anything done is very difficult

Likelihood to Recommend

This is somewhat tricky to answer. They are many aggregate providers that as a large portion of their business, resell Lumen. Somewhat ironically they do a much better job at supporting and selling the Lumen service than Lumen itself.

May 01, 2021

Solid, tier-1 grade VoIP service for enterprise on-prem telephony.

Verified User

Manager in Information Technology

Online Media Company, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

Old school telecom grade reliability, but with the flexibility of modern VoIP services.

Pros and Cons

Reliable.
Scaleable.
Good support.

Portal management could be better.
Reporting is somewhat archaic.

Likelihood to Recommend

CL's SIP product is well suited to traditional enterprise customers who have med to large on-prem telephony deployments, and need to migrate from legacy TDM circuits, or are combining multiple deployments into one central solution.

April 30, 2021

Decent service with flexibility

Verified User

Manager in Corporate

Furniture Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We currently use CenturyLink Enterprise Voice SIP Services across our entire organization. Services are being delivered to our Corporate office then distributed amongst our different locations via a Hybrid VOIP phone system. This assists us in handling calls across our entire organization without the need for standard copper phone lines at each location or costly Hosted services.

Pros and Cons

Response time to service outages
Customer portal has several self service options

Sales staff is not very responsive

Likelihood to Recommend

The service is well suited to a larger organization that requires multiple call paths or the flexibility to add or remove call paths regularly without the need for physical installation of copper lines. SIP Service is probably too costly for a smaller organization without the need for multiple lines.

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