Name: Lumen Next-Gen Voice
Rating: 6.2 (13 reviews)
Author: Lumen Technologies

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Innovation Management

Kubernetes Monitoring

Development

Career Center

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Diagramming

Enhanced 911 (E911)

Interactive Voice Response (IVR)

Project Portfolio Management

Supply Chain Management

Enterprise

Accounting

CTRM

Corporate Performance Management (CPM)

Cryptocurrency Mining

Online Trading

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Disaster Recovery as a Service (DRaaS)

Enterprise Flash Array Storage

Fraud Detection

IT Asset Management

In-Memory Databases

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Phishing Detection and Response

SIP Trunking

System Monitoring

Traffic Switching

Unified Endpoint Management (UEM)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Reference Management

Digital Signage

Email Deliverability

Email Management

Email Marketing

Headless CMS

Marketing Automation

Online Reputation Management

Retail Media Advertising

SMS Marketing

Social Media Management

Social Media Publishing

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Field Service Management

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Intrusion Detection

Security

Building Information Modeling (BIM)

Construction Management

Homeowner's Association (HOA) Management

Law Practice Management

Legal Billing

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Nextiva

RingEX

RingCentral

Vonage Business Communications

Vonage

Comcast Business VOIP (VoiceEdge)

Comcast Business

Telnyx

Okta

Flowroute

BCM One

F5 BIG-IP Access Policy Manager (APM)

Google Hangouts (Classic)

Discontinued Products

GoTo Connect

GoTo (formerly LogMeIn)

Google Voice

Google

Fuze

Cisco Unified Communications Manager (Call Manager)

Cisco

NetFortris (discontinued)

Aircall

### Reliability and Uptime
Users have expressed mixed opinions regarding the reliability and uptime of CenturyLink Enterprise Voice SIP services. While many users appreciate the service's reliability, affordability, and support, some have reported interruptions and downtime, impacting their overall experience. Concerns have been raised about noticeable outages in recent years and the dependency on CenturyLink's network for SIP services, which may affect true redundancy. Additionally, users have highlighted the need for improvements in failover capabilities and real-time status monitoring to enhance the overall reliability of the service. (Source Reviews: [1](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2022-07-18-20-32-10), [2](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2022-07-18-09-05-46), [3](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2022-02-23-13-01-12), [4](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-44-49), [5](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-05-03-09-26-04), [6](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-36-37), [7](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-05-15-09-33-52))

### Failover Capabilities
User sentiment regarding Lumen/CenturyLink's failover capabilities appears to be varied, with some users highlighting the benefits of failover functionality for SIP handoff services. However, there are concerns raised about noticeable outages experienced in the past, impacting the overall reliability and reputation of the service provider. Additionally, users have mentioned the need for better redundancy measures and improved customer interfaces to enhance failover management and real-time status monitoring. Despite some positive aspects such as improved communication and organization, the mixed feedback suggests that there is room for enhancement in Lumen/CenturyLink's failover capabilities to meet the evolving needs of users. (Source Reviews: [1](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2022-02-23-13-01-12), [2](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-44-49), [3](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-36-37))

### Enterprise Solutions
Reviewers consistently praise CenturyLink Enterprise Voice SIP Services for its ability to cater to the needs of larger organizations requiring multiple call paths and flexibility in managing communication channels. Users appreciate the reliability, cost-effectiveness, and support provided by CenturyLink for their enterprise voice services. The platform's compatibility with MPLS for interconnecting offices and its feature-rich online portal for support and ticketing are highlighted as valuable assets for organizations seeking robust enterprise solutions. (Source Reviews: [1](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2022-07-18-20-32-10), [2](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-36-37), [3](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-05-15-09-33-52), [4](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-05-03-09-26-04), [5](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-44-49))

### Deployment Flexibility
Users generally appreciate the deployment flexibility offered by CenturyLink Enterprise Voice SIP services, especially in terms of scalability and ease of adding or removing call paths without the need for physical installations. The system's ability to cater to larger organizations requiring multiple call paths is highlighted, although some users mention that the service might be too costly for smaller organizations with fewer line requirements. (Source Reviews: [1](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2022-07-18-20-32-10), [2](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2022-02-23-13-01-12), [3](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-44-49), [4](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-05-15-09-33-52), [5](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-36-37))

### Global Footprint and Scalability
Users have expressed mixed opinions regarding Lumen Next-Generation SIP Voice Services' global footprint and scalability capabilities. Some users appreciate its potential for deployment in other branch locations and its support for high availability scenarios. However, others have raised concerns about the complexity of implementing MPLS with BGP deployments and the relatively high costs associated with the service. It seems that the effectiveness of Lumen's global footprint and scalability features may vary depending on the specific needs and expertise of the organization utilizing the service. (Source Reviews: [1](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-05-15-09-33-52), [2](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-44-49))

Outages: Users have experienced noticeable outages with Lumen-CenturyLink in recent years, damaging their reputation. Some users have reported frequent disruptions in service, causing inconvenience and frustration.

Customer support wait times: Wait times for customer support are long, making it difficult for users to get timely assistance. Several reviewers have expressed dissatisfaction with the extended waiting periods when trying to reach customer support representatives.

Difficulties with the customer portal: Users find the customer portal/interface lacking and in need of improvement for handling failover, real-time status monitoring, and other tasks. Many customers have mentioned that the portal is not user-friendly and requires significant effort to navigate and make necessary changes.

Multiple clients have used Lumen/CenturyLink for SIP handoff, and their experiences have been mostly positive with occasional interruptions and downtime. The use of SIP offers resiliency and failover, providing advantages over traditional PRI and voice trunks. The voice quality is dependent on the ISP/carrier, such as Lumen/CenturyLink, which has provided good and reliable service. While using Lumen/CenturyLink may incur costs and delays compared to other competitors offering similar services, Zach, the account representative, has been helpful in ensuring the best value for the clients.

One key use case of CenturyLink Enterprise Voice SIP Services is its organization-wide implementation as part of a distributed platform sold as a service. It is utilized for inbound and outbound voice PSTN services at the US-based HQ. The solution needed to be reliable, cost-effective, low maintenance, and support high availability. CenturyLink Enterprise Voice SIP has proven to be very reliable and more affordable compared to other phone companies. It offers the flexibility of modern VoIP services with old school telecom grade reliability. The service is used across the entire organization, delivering services to the corporate office and other locations via a hybrid VOIP phone system. This setup allows for handling calls without the need for standard copper phone lines or costly hosted services. Additionally, international calls can be made without incurring extra long-distance charges.

Lumen Cloud Voice - Essentials

Lumen Cloud Voice - Plus

Lumen Cloud Voice - Premium

Lumen Cloud Voice - Specialty Lines

Lumen Voice Complete (SIP Trunking)

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Core

Power Suite

Engage

Digital

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Essentials (up to 20 users)

Standard

Premium

Ultimate

Lumen Next-Gen Voice

Get a free copy of the Buyer's Guide to VoIP for tips, advice, and product info.

Need help deciding which VoIP provider is best for you?

Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Likelihood to Recommend

Support Rating

CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice, wireless and managed services to consumers and businesses across the country. It also offers advanced entertainment services under the CenturyLink® Prism™ TV and DIRECTV® brands. In addition, the company provides data, voice and managed services to enterprise, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink’s customers range from Fortune 500 companies in some of the country’s largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&amp;P 500 company and is included among the Fortune 500 list of America’s largest corporations. For more information, visit www.centurylink.com.

Lumen Technologies

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

ChatBot

AWS Chatbot

Cisco Room Phone

Intrado MaxxConnect SIP Trunking discontinued

Sherweb SIP Trunking

IT system Admin

CenturyLink Enterprise Voice SIP Services 2022-07-18 09:05:46

Lumen Hosted VoIP, on next-gen

Lumen Fiber + Internet, internet s

Broadvoice | GoContact

CTO (Chief Technical Officer)

CenturyLink Enterprise Voice SIP Services 2022-02-23 13:01:12

Voxbone

Devops Engineer

CenturyLink Enterprise Voice SIP Services 2021-05-03 09:26:04

VirtualPBX

Broadcom CNA

CenturyLink Enterprise Voice SIP Services 2022-07-18 20:32:10

OneNote

BeyondTrust Remote Support

Deltek Replicon Time

Rapid7 InsightVM

SolarWinds Network Configuration Manager (NCM)

SolarWinds IP Address Manager (IPAM)

Microsoft Teams

CenturyLink Enterprise Voice SIP Services 2021-05-15 09:33:52

Lumen Next-Gen Voice

Overview

What is Lumen Next-Gen Voice?