Name: Lumen Next-Generation SIP Voice Services
Rating: 7.7 (11 reviews)
Author: Lumen Technologies (formerly CenturyLink)

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Web and Video Conferencing

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PHP Frameworks

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Learning Management

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Collaboration

Data Extraction

Emissions Management

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Privacy Policy Generators

Enterprise

Accounting

Crypto Tax

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Storage

Consulting and Advisory Services

DevOps

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Mobile Identity

Network Performance Monitoring

Sensitive Data Discovery

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Time Series Databases

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Landing Page

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Product Configuration

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Cloud Security Posture Management

Secure Access Service Edge (SASE)

Secure Service Edge (SSE)

Security

Church Management

Construction Workforce Management

Financial Services CRM

Fleet Management

Geographic Information

Intelligent Document Processing

Internet of Medical Things

Vertical-Specific

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### Reliability and Uptime
Users have expressed mixed opinions regarding the reliability and uptime of CenturyLink Enterprise Voice SIP services. While many users appreciate the service's reliability, affordability, and support, some have reported interruptions and downtime, impacting their overall experience. Concerns have been raised about noticeable outages in recent years and the dependency on CenturyLink's network for SIP services, which may affect true redundancy. Additionally, users have highlighted the need for improvements in failover capabilities and real-time status monitoring to enhance the overall reliability of the service. (Source Reviews: [1](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2022-07-18-20-32-10), [2](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2022-07-18-09-05-46), [3](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2022-02-23-13-01-12), [4](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-44-49), [5](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-05-03-09-26-04), [6](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-36-37), [7](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-05-15-09-33-52))

### Failover Capabilities
User sentiment regarding Lumen/CenturyLink's failover capabilities appears to be varied, with some users highlighting the benefits of failover functionality for SIP handoff services. However, there are concerns raised about noticeable outages experienced in the past, impacting the overall reliability and reputation of the service provider. Additionally, users have mentioned the need for better redundancy measures and improved customer interfaces to enhance failover management and real-time status monitoring. Despite some positive aspects such as improved communication and organization, the mixed feedback suggests that there is room for enhancement in Lumen/CenturyLink's failover capabilities to meet the evolving needs of users. (Source Reviews: [1](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2022-02-23-13-01-12), [2](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-44-49), [3](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-36-37))

### Enterprise Solutions
Reviewers consistently praise CenturyLink Enterprise Voice SIP Services for its ability to cater to the needs of larger organizations requiring multiple call paths and flexibility in managing communication channels. Users appreciate the reliability, cost-effectiveness, and support provided by CenturyLink for their enterprise voice services. The platform's compatibility with MPLS for interconnecting offices and its feature-rich online portal for support and ticketing are highlighted as valuable assets for organizations seeking robust enterprise solutions. (Source Reviews: [1](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2022-07-18-20-32-10), [2](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-36-37), [3](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-05-15-09-33-52), [4](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-05-03-09-26-04), [5](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-44-49))

### Deployment Flexibility
Users generally appreciate the deployment flexibility offered by CenturyLink Enterprise Voice SIP services, especially in terms of scalability and ease of adding or removing call paths without the need for physical installations. The system's ability to cater to larger organizations requiring multiple call paths is highlighted, although some users mention that the service might be too costly for smaller organizations with fewer line requirements. (Source Reviews: [1](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2022-07-18-20-32-10), [2](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2022-02-23-13-01-12), [3](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-44-49), [4](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-05-15-09-33-52), [5](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-36-37))

### Global Footprint and Scalability
Users have expressed mixed opinions regarding Lumen Next-Generation SIP Voice Services' global footprint and scalability capabilities. Some users appreciate its potential for deployment in other branch locations and its support for high availability scenarios. However, others have raised concerns about the complexity of implementing MPLS with BGP deployments and the relatively high costs associated with the service. It seems that the effectiveness of Lumen's global footprint and scalability features may vary depending on the specific needs and expertise of the organization utilizing the service. (Source Reviews: [1](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-05-15-09-33-52), [2](https://www.trustradius.com/reviews/centurylink-enterprise-voice-sip-services-2021-04-27-14-44-49))

Outages: Users have experienced noticeable outages with Lumen-CenturyLink in recent years, damaging their reputation. Some users have reported frequent disruptions in service, causing inconvenience and frustration.

Customer support wait times: Wait times for customer support are long, making it difficult for users to get timely assistance. Several reviewers have expressed dissatisfaction with the extended waiting periods when trying to reach customer support representatives.

Difficulties with the customer portal: Users find the customer portal/interface lacking and in need of improvement for handling failover, real-time status monitoring, and other tasks. Many customers have mentioned that the portal is not user-friendly and requires significant effort to navigate and make necessary changes.

Multiple clients have used Lumen/CenturyLink for SIP handoff, and their experiences have been mostly positive with occasional interruptions and downtime. The use of SIP offers resiliency and failover, providing advantages over traditional PRI and voice trunks. The voice quality is dependent on the ISP/carrier, such as Lumen/CenturyLink, which has provided good and reliable service. While using Lumen/CenturyLink may incur costs and delays compared to other competitors offering similar services, Zach, the account representative, has been helpful in ensuring the best value for the clients.

One key use case of CenturyLink Enterprise Voice SIP Services is its organization-wide implementation as part of a distributed platform sold as a service. It is utilized for inbound and outbound voice PSTN services at the US-based HQ. The solution needed to be reliable, cost-effective, low maintenance, and support high availability. CenturyLink Enterprise Voice SIP has proven to be very reliable and more affordable compared to other phone companies. It offers the flexibility of modern VoIP services with old school telecom grade reliability. The service is used across the entire organization, delivering services to the corporate office and other locations via a hybrid VOIP phone system. This setup allows for handling calls without the need for standard copper phone lines or costly hosted services. Additionally, international calls can be made without incurring extra long-distance charges.

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

b-hive Metered Seat Cloud PBX

b-hive Standard Seat Cloud PBX

b-hive Pro Seat Cloud PBX

b-hive Standard Seat - Call Paths

b-hive Pro Seat - Call Paths

SIP Trunking - Metered

SIP Trunking - Unlimited

Contact Center

Broadvoice

VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.

Starter

Flex

Premier

VirtualPBX

Lumen Next-Generation SIP Voice Services

SIP Trunking

Likelihood to Recommend

Support Rating

CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice, wireless and managed services to consumers and businesses across the country. It also offers advanced entertainment services under the CenturyLink® Prism™ TV and DIRECTV® brands. In addition, the company provides data, voice and managed services to enterprise, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink’s customers range from Fortune 500 companies in some of the country’s largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&amp;P 500 company and is included among the Fortune 500 list of America’s largest corporations. For more information, visit www.centurylink.com.

Lumen Technologies (formerly CenturyLink)

ChatBot

AWS Chatbot

Cisco Room Phone

Intrado MaxxConnect SIP Trunking discontinued

IT system Admin

CenturyLink Enterprise Voice SIP Services 2022-07-18 09:05:46

CenturyLink Hosted VoIP

Lumen Fiber + Internet

CTO (Chief Technical Officer)

CenturyLink Enterprise Voice SIP Services 2022-02-23 13:01:12

Voxbone

Devops Engineer

CenturyLink Enterprise Voice SIP Services 2021-05-03 09:26:04

Broadcom CNA

CenturyLink Enterprise Voice SIP Services 2022-07-18 20:32:10

OneNote

BeyondTrust Remote Support

Replicon Time & Attendance

Rapid7 InsightVM

SolarWinds Network Configuration Manager (NCM)

SolarWinds IP Address Manager (IPAM)

Microsoft Teams

CenturyLink Enterprise Voice SIP Services 2021-05-15 09:33:52

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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They have provided good, reliable service. We have incurred costs and delays in using their service vs different competitors that offer the same service. Zach is our account rep and he has been awesome and always makes sure we are getting the best bang for our buck. We find it super helpful that we are able to make international calls without extra long-distance charges.

Customer service
Open to changes
Streamline support

The wait times on queue
Have an online support chat agent
Auto pay

International calls
Clear calls
Fast dial

Reduce phone bill
Reduced company phones
Super affordable

Intrado MaxxConnect SIP Trunking and Sherweb SIP Trunking

Nextiva Business Phone Service, Cisco Webex Room Phone, AWS Chatbot

I have multiple clients using Lumen/CenturyLink for SIP handoff. The experience is mostly positive, but there have been interruptions/downtime. I believe there are better providers/solutions out there if you are willing to spend a bit more. 

The benefits of SIP are resiliency and failover that traditional PRI and traditional voice trunks don't offer. The disadvantages are that the voice quality is dependent on the ISP/carrier for quality. In this case, Lumen/CenturyLink.

Failover.
SIP handoff for SIP based on prem PBX like Mitel, ShoreTel, etc.
Lumen-CenturyLink is improving in communication, organization, and reliability.

Lumen-Centurylink has suffered from many noticeable outages in the last few years - this is a blow to their reputation that they still have to recover from.
Lumen-CenturyLink does not peer well enough with OTHER carriers - they depend on their own network to give you SIP, which means less true redundancy.
Lumen-CenturyLink needs a better customer portal/interface to handle failover, see the real-time status, etc.

Failover.
SIP hand-off via reliable Adtran.
Lumen CenturyLink has one of the largest/best fiber networks available.

Some improvement in failover and flexibility in outages.
Frustrating technical support hold time during larger Lumen CenturyLink outages.

Comcast Business VOIP (VoiceEdge), Broadvoice, Nextiva Business Phone Service, CenturyLink Fiber + Internet, CenturyLink Hosted VoIP

Product Features
Prior Experience with the Product

For most clients, I now use NexVortex (BCMOne) for SIP service. Excellent planning, deployment, and support. Flexible and reliable. I will typically pair this solution with a form of SD-WAN since the SIP is using the Internet. For SD-WAN I often use BigLeaf or Velocloud MSR.

As I mentioned before, Lumen-CenturyLink support is improving. More frequently I've had US-based support that resolved my issues. Once recently I had a network problem that I assumed could be CenturyLink SIP caused and was not. Other times I've had strange SIP issues (numbers that would not dial, etc) and could not get Lumen to take me seriously when the phone vendor had isolated the issue to Lumen's network.

Yes, I had one incident where I asked CenturyLink to troubleshoot their SIP service extensively after hours and then assisted with regular communication through midnight.

CenturyLink Enterprise Voice SIP Services is used by the whole organization and is part of our distributed platform that we sell as a service. We have worked with them and used this service for almost the entire history of the company.

Reliable service
Supports wide range of key features
They do have high levels of support where you can receive real answers

Compared to their competition, their portal is impossible to use
Any needed changes feel like moving a mountain
Although they do have qualified support people, getting in touch with them or getting anything done is very difficult

They have provided good, reliable service
We have incurred cost and delays in using their service vs a competitor

CenturyLink Enterprise Voice SIP was very reliable for the time that I used it. Compared to other phone companies it is definitely the more affordable option. It can imitate any other phone service at half the cost with just as many functions. It served very well for the time that I used it.

Call dropping
Pretty difficult to navigate customer service
No free trials

Call Forwarding
Recorded Calls
Fast Dials
Quality of the call

Faster learning
Increased numbers of calls
Organization of calls

We use CenturyLink [Enterprise] Voice SIP services for our US-based HQ for inbound and outbound voice PSTN services. We needed a solution that would be reliable, cost-effective, low maintenance, have good support, support HA, and have the potential to be deployed in other branch locations if necessary one day.

Initially complicated
Took a long time to implement

Online portal for support/ticketing
Large feature-set

Neutral ROI, service is stable but cost is high
Neutral ROI also, given implementation was long, but maintenance is easy

Replicon Time & Attendance, BeyondTrust Remote Support (Legacy), Rapid7 InsightVM (Nexpose), SolarWinds IP Address Manager (IPAM), SolarWinds Network Configuration Manager (NCM), OneNote

Lumen Next-Generation SIP Voice Services
Formerly CenturyLink Enterprise Voice SIP Services

Overview

What is Lumen Next-Generation SIP Voice Services?