Lumen Unified Communications & Collaboration (formerly CenturyLink) Reviews

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Score 7.0 out of 100

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February 09, 2021
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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We have been using CenturyLink Unified Communications & Collaboration Solutions/Level 3 for many years now and we have been very happy with the service provided. They have done an outstanding job of integrating into our hosted collaboration system. From day one until now, the service has been remarkable and we will be a continued partner. It feels like we have a true partnership.
  • MPLS circuits
  • Domestic calling plans
  • International calling plans
  • Cleaner invoices
  • Easier access to support
While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
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Lumen Unified Communications & Collaboration (formerly CenturyLink) Scorecard Summary

What is Lumen Unified Communications & Collaboration (formerly CenturyLink)?

Lumen Unified Communications and Collaboration (UC&C) (formerly CenturyLink) combine adaptive networking with a portfolio of technologies on a secure global network with end-to-end support. The UC&C portfolio includes cloud, hosted, and fully managed services built on best-in-class applications that can be sold, provisioned, and managed as a solution, wrapped with a customer success practice.
Lumen UC&C Solutions:
• Cisco WebEx delivered by Lumen - online meetings with integrated collaboration tools
• Skype for Business, Managed by Lumen - UC&C platform integrating network, hosting and communications
• Amazon Chime delivered by Lumen - cost-effective, easy-to-implement UC&C experience
• Lumen Ready-Access - global, reservationless audio conferencing solution
• BlueJeans delivered by Lumen - high-quality, secure, scalable, cloud-based video collaboration system
• Lumen Managed Video Conferencing - cloud-based conferencing solutions connect users around the world
• Lumen Managed Event - flexible dial-in options, secure meeting access, and streamlined scheduling and attendance — with our professionally trained operator and customer care staff
• Lumen Managed Webcasting Services - powered by ON24, allows users to distribute multimedia content through a customizable, interactive interface.
• Lumen Web Meeting - intuitive, online experience that makes online meetings and webinars easy

Lumen Unified Communications & Collaboration (formerly CenturyLink) Technical Details

Operating Systems: Unspecified
Mobile Application:No