Luminate Reviews

130 Ratings
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Score 7.7 out of 100

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Reviews (76-81 of 81)

Anonymous | TrustRadius Reviewer
August 16, 2016

7 years with Luminate!

Score 7 out of 10
Vetted Review
Verified User
Review Source
How we use it:
  • We collect online donations through it.
  • We have fundraising events. Some of the ticket sales are done online and processed through Luminate Online.
  • We process donations through it as is works with Blackbaud Raiser's Edge, which we use to record donations.

Who uses it:

  • Our donations services team uses it to record online donations/event ticket sales.
  • Our Associate Manager, Communications & Online uses is to setup the webpage we use for online donations and event ticket sales.

What business problems:

  • It collects donations and event ticket payments for us.
  • It formats donation/event ticket sales data in way that is easily recorded in Blackbaud Raisers Edge, thus reducing our worklaod.
  • Great front end usability.
  • Decent support for back-end users.
  • Easy to use WYSIWYG
  • The email campaign module is easy to use, efficient, and cost-effective.
  • Connector from Luminate to Raiser's Edge could be reviewed in order to enhance features and options.
  • Duplicate management, handling users with multiple emails i.e. when a user logs in with three separate emails, we would like Luminate to recognize this instead of creating a duplicate.
  • Ability to associate more than one donation form to the same TeamRaiser campaign doesn't exist.
  • The level of customization for existing template and modules i.e. in an event module, we are unable to easily change the word "ticket" to "table".
  • Luminate Online is well suited for medium to large organizations, who want to manage online presence internally. For example, donation forms, content, email campaign, peer to peer fundraising, etc.
  • Luminate Online is less appropriate for smaller organizations, who don't yet have the capacity to manage their own online content.
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Anonymous | TrustRadius Reviewer
August 12, 2016

Luminate Online - 3 years in

Score 5 out of 10
Vetted Review
Verified User
Review Source
We implemented Luminate Online (LO) primarily b/c of the TeamRaiser function, but also because of the many promises of what it could do. First, I'll say that I love the idea of what it can do, but the honest truth is that we had a rushed implementation/integration with our Raiser's Edge CRM that went wrong somehow (Blackbaud and Cathexis both agree, but neither takes full blame) and sadly, we didn't realize how bad things were until it was too late to fix. Basically, the only fix we have is to wipe it clean and start over. The ONLY things we use LO for are TeamRaiser (works, but we have problems), recurring donors (only a portion, as we are afraid to move the rest from Net Community, as we are hoping that something better than LO will come along and we only want to ask donors to provide their credit card info once) and the donation pages, which (thank God) do work, but gosh they are ugly.
  • Donation pages are easy to build with very minimal HTML background. If you DO have the HTML background, it's much easier to make the pages look so much nicer
  • TeamRaiser allows for the delayed self pledge, which is great
  • The integration with Raiser's Edge could be improved. We have SO many "removed" records in Luminate Online, and we do NOT have duplicates for these removed records in Raiser's Edge.
  • Would be nice if Luminate Online synced to all important info from Raiser's Edge, such as giving. We batch gifts into RE, but those don't flow over to LO profiles, so LO profiles only show what people have donated through that online system - not the thousands or hundreds of thousands of dollars that are in their Raiser's Edge profile. Very hard to use the e-mail function and base e-mails on giving when Luminate has maybe 5% of gifts.
I think it has the power to do amazing things, but b/c of our problems from day 1, we've never really been able to appropriately use the functions. I recently attended a "Next Gen" LO session and the things that are coming with e-mail sounded so amazing, but for us, e-mail isn't a function we can use.
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Anonymous | TrustRadius Reviewer
October 26, 2016

Customer longing for newer version of Luminate

Score 3 out of 10
Vetted Review
Verified User
Review Source
Luminate Online is used primarily by two of three employees. We use it to manage our website, store emails for mailings, handle some class sign-ups and ticketing, and send promotional emails.
  • It allows you to manage website, constituents, and messaging in one tool.
  • We have an older version of the tool, I believe, so I feel like navigating the back end could be more intuitive.
  • There are occasionally gaps in the set up where we can not fix the way something looks. We change it and it appears changed in the window, but when we save it, it reverts back. Endlessly. It's crazy-making.
The version of the tool we have is suitable for an organization just beginning to launch a digital end.
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Anonymous | TrustRadius Reviewer
August 09, 2016

Don't Do It

Score 2 out of 10
Vetted Review
Verified User
Review Source
Luminate Online is being used across our whole organization. It is used for advocacy efforts, all emails, surveys, e-commerce stores, and donations.
  • Aren't many things I like about this software. It's clunky, difficult to learn, and Blackbaud support is not very helpful.
  • I find all features of this system difficult to use. There is a LARGE learning curve among our employees when using it.
  • Settings for each feature are hidden in different places. It is not cut and dry to set up.
  • They are SO behind the curve when it comes to adjusting for mobile. Now, in 2016, there are still some parts of Luminate online that aren't mobile friendly.
I honestly wouldn't recommend this software to anyone.
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Anonymous | TrustRadius Reviewer
April 22, 2015

Luminate Online is good, not great, but gets the job done.

Score 6 out of 10
Vetted Review
Verified User
Review Source
We purchased Convio Luminate Online and the Convio Go! Program about 2 years before it was acquired by Blackbaud. It is currently only used by the Philanthropy department to support fundraising, alumni relations and some donor and event communications, however it may potentially be used more broadly down the road. This was our first external online giving solution and it replaced Constant Contact for our email marketing. We have seen tremendous growth in online giving through the use of this product.
  • The Go! Program was a big time commitment but definitely increased our bandwidth and expertise with the product. If you are going to being using Luminate Online and have no prior experience with it, I highly recommend the Go! program.
  • The ability to set up custom URLs, pre-populated giving links, embed appeals codes and pre-select allocations has been really great for us, particularly with our tribute program.
  • The email marketing tool is OK, but the ability to sync data between Luminate Online and our offline database has really expanded our ability to segment and use "fresh" data.
  • The WYSIWYG designer and whole email set up is a bit lackluster. There are no set email templates where you can point and click to build your email. You really need some help or some HTML background to get anything that looks good.
  • The whole interface is a bit clunky. Some aspects live in seemingly incongruous areas of the platform such as reports. There are multiple types of reports that can be run from various sections and they each have slightly different functionality.
It's great for smaller nonprofits with one key constituency and simple mission. Since we're a hospital and a university we have dozens of constituent types and while it is effective for those it takes more management and know-how, and has also limited us in being able to use it more fully.
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Anonymous | TrustRadius Reviewer
August 18, 2014

Luminate Online Rocks

Score 10 out of 10
Vetted Review
Verified User
Review Source
Luminate Online is primarily used by the Communications department for PageBuilder, Email Campaigns, Teamraiser, Donation forms, etc. Development department also utilizes it to research donors, thank major donors, tribute pages, and development online appeals. It addresses our online constituents and ensuring that we are communicating with donors, volunteers, clients, and the general public that is interested in MSAA.
  • TeamRaiser
  • Donation Campaigns
  • Emails
  • Interests/ Group Categories
  • Pagebuilder pages
  • Sustainers
  • Import/Export
  • Merging
Definitely ask if the program is too robust for your organization. It may be able to do too much for smaller nonprofits. Currently we do not utilize the advocacy portion.
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About Luminate

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.

According to the vendor, Luminate Online helps non-profits:
  • Better understand online supporters
  • Make the right ask at the right time
  • Launch creative fundraising campaigns
Automated campaigns stimulate engagement and action through targeted welcome messages with personalized appeals. Smart online and mobile donation forms dynamically tailor the ask and provide flexible options like recurring, matching and tribute gifts to optimize conversion and maximize giving.

Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.

Luminate Features

Has featureDynamic Email Campaigns
Has featureOnline Fundraising with Smart Donation Forms
Has featureDonation Processing
Has featureFundraising Analytics & Reporting
Has featureCalendar Events
Has featureeCommerce Capabiltiies
Has featureEngagement Factors
Has featureLuminate Advocacy
Has featurePeer to Peer Fundraising with Luminate TeamRaiser

Luminate Screenshots

Luminate Integrations

Luminate Competitors

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Luminate Online is priced based on the number of email addresses on file, modules used and service plan. Our peer to peer offering, TeamRaiser, has a transactional, shared success pricing model.

Luminate Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
30%
Mid-Size Companies (51-500 employees)
50%
Enterprises (> 500 employees)
20%

Luminate Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Luminate Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:Canada, United States, Some European Countries
Supported Languages: English