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Blackbaud Luminate Online

Blackbaud Luminate Online

Overview

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits:Better understand online supportersMake the right ask at…

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Learn from top reviewers

Blackbaud Luminate Online

Rating: 8 out of 10
December 30, 2023
Vetted ReviewVerified User
DFCI Philanthropy uses Blackbaud Luminate Online for our online fundraising efforts, including but not limited to directed and unrestricted giving, event registration, and pee...
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Verified user
Professional
Blackbaud Luminate Online5 years of experience

Luminate Online - Benefits for donation pages, receipting, and email templates

Rating: 7 out of 10
October 25, 2023
Vetted ReviewVerified User
We use Blackbaud Luminate Online for email blasts, online giving, email suppressions, list management for communications, donation form creation, email templates, and more. Th...
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Verified user
Manager
Blackbaud Luminate Online3 years of experience

Very, very powerful. More than a little complicated.

Rating: 7 out of 10
October 19, 2023
IncentivizedVetted ReviewVerified User
We currently use Blackbaud Luminate Online as our online giving platform, as well as for eNews emails and marketing emails. We have a healthy sustainer program, and Blackbaud ...
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Amy Barker
Employee - Other
Database Administrator
Pine Street Inn
Blackbaud Luminate Online16 years of experience

Essential for Non-profits!

Rating: 9 out of 10
October 28, 2022
IncentivizedVetted ReviewVerified User
Blackbaud Luminate Online is an all inclusive platform and essential for a lot of non-profits. If you want a system that not only manages donors and donor relations, but also ...
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DeAndre Bellows
Project Manager - Marketing
Marketing and Development Coordinator
The Eye Cancer Foundation
Blackbaud Luminate Online1 year of experience

Moving on from Luminate Online

Rating: 1 out of 10
November 25, 2021
IncentivizedVetted ReviewVerified User
We use Luminate online for peer-to-peer fundraising, direct digital marketing and fundraising, and eCommerce. We do not use Luminate for gift processing and reconciliation [bu...
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Verified user
Manager
Blackbaud Luminate Online2 years of experience

Luminate Online - essential tool for nonprofit email marketing

Rating: 7 out of 10
February 4, 2020
IncentivizedVetted ReviewVerified User
Luminate Online (LO) is primarily used for email marketing/communications, both in national e-blasts and localized e-vites and announcements. LO is also used for Calendar of E...
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Verified user
Manager
Blackbaud Luminate Online10 years of experience

It does a lot, if you can afford it.

Rating: 8 out of 10
October 23, 2019
IncentivizedVetted ReviewVerified User
Our organization does about three dozen walks during the year, and a number of ticket events, and Luminate was the platform used for all of them. We used Luminate to manage th...
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Verified user
Administrator
Blackbaud Luminate Online4 years of experience

Shining a Light through Luminate

Rating: 9 out of 10
June 4, 2018
IncentivizedVetted ReviewVerified User
We currently use Luminate for our annual fundraising walk (peer to peer fundraising).
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Nathan B. Smith
Director - Other
Director of Development & Marketing
RAIN, Inc.
Blackbaud Luminate Online2 years of experience

Luminate Online - Great for team-based fundraising and email marketing

Rating: 8 out of 10
June 3, 2018
IncentivizedVetted ReviewVerified User
We use Luminate Online for team-based fundraising events, special events (galas, ticketed events, etc.), email marketing, and personal fundraising. It is implemented by the ma...
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Verified user
Manager
Blackbaud Luminate Online10 years of experience

Luminate Online - The sky's the limit!

Rating: 6 out of 10
May 31, 2018
IncentivizedVetted ReviewVerified User
We use Luminate Online for our online communications and fundraising. All of our email lists and emails live in Luminate Online, and we set up all of our online donation forms...
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Verified user
Employee
Blackbaud Luminate Online4 years of experience

Luminate Online Review

Rating: 9 out of 10
May 31, 2018
IncentivizedVetted ReviewVerified User
Luminate Online is our main fundraising platform used for sending email communications, donation forms and campaign landing pages, as well as event registrations.
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Jennifer Mejia, MPA
Manager - Marketing
Social Media Specialist
Little City Foundation
Blackbaud Luminate Online1 year of experience

Luminate Online will illuminate your business processes and make them brighter!

Rating: 10 out of 10
May 30, 2018
IncentivizedVetted ReviewVerified User
We use the multi-center version of Luminate Online nationwide for our entire organization. We use it to manage all email communications, peer to peer fundraising events, advoc...
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Verified user
Analyst
Blackbaud Luminate Online8 years of experience

Luminate Online - Your Fundraising Hub

Rating: 9 out of 10
May 29, 2018
IncentivizedVetted ReviewVerified User
Luminate is such a big machine that different departments are using it across our organization. From advocacy to direct response to prevention we all benefit from its vast cho...
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Samuel Gomez Recuero
Analyst - Customer Service
Canadian Cancer Society
Blackbaud Luminate Online7 years of experience

New to Luminate

Rating: 6 out of 10
May 29, 2018
IncentivizedVetted ReviewVerified User
Luminate Online is being used by our organization for online donation form capabilities - monthly, one-time, in celebration, in memoriam. It will also allow us to set up event...
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Verified user
Manager

Luminate Online-Great tool for email marketing

Rating: 7 out of 10
May 29, 2018
IncentivizedVetted ReviewVerified User
Luminate Online is being used by both the development and the marketing departments of our organization. We also use it for special events, property news and events, and a hos...
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Amy Barker, bCRE
Professional - Other
Membership Operations Manager
The Trustees
Blackbaud Luminate Online3 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Professional in Information Technology
Hospital & Health Care Company, 1001-5000 employees
Verified User
Manager in Professional Services
Non-profit Organization Management Company, 501-1000 employees
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Pricing

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Blackbaud Luminate Online

Blackbaud Luminate Online

N/A
Unavailable

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/online…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.

According to the vendor, Luminate Online helps non-profits:
  • Better understand online supporters
  • Make the right ask at the right time
  • Launch creative fundraising campaigns
Automated campaigns stimulate engagement and action through targeted welcome messages with personalized appeals. Smart online and mobile donation forms dynamically tailor the ask and provide flexible options like recurring, matching and tribute gifts to optimize conversion and maximize giving.

Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.

Blackbaud Luminate Online Features

  • Supported: Dynamic Email Campaigns
  • Supported: Online Fundraising with Smart Donation Forms
  • Supported: Donation Processing
  • Supported: Fundraising Analytics & Reporting
  • Supported: Calendar Events
  • Supported: eCommerce Capabiltiies
  • Supported: Engagement Factors
  • Supported: Luminate Advocacy
  • Supported: Peer to Peer Fundraising with Luminate TeamRaiser

Blackbaud Luminate Online Screenshots

Screenshot of Email Overview DashboardScreenshot of Luminate allows you to enable multiple types of giving - from recurring to matching and everything between.Screenshot of Luminate enables you to reach out to supporters in multiple waysScreenshot of Luminate Peer to Peer fundraising with DIY events, also enables your supporters to fundraising on their behalf.

Blackbaud Luminate Online Video

National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™

Blackbaud Luminate Online Integrations

Blackbaud Luminate Online Competitors

Blackbaud Luminate Online Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, United States, Some European Countries
Supported LanguagesEnglish

Frequently Asked Questions

Salsa Engage, Classy, and Bonterra Development + Digital are common alternatives for Blackbaud Luminate Online.

Reviewers rate Availability highest, with a score of 10.

The most common users of Blackbaud Luminate Online are from Mid-sized Companies (51-1,000 employees).

Blackbaud Luminate Online Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(154)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Ease of Use: Reviewers have found the TeamRaiser module simple and easy to personalize, making peer-to-peer fundraising straightforward for participants.

Robust Feature Set: Customers appreciate the Donation Form module's diverse features, allowing for customized branding and styling tailored to their organization.

Detailed Reporting Capabilities: Users value the Constituent 360 module for its comprehensive information gathering tools and seamless data exchange with other systems like CRM platforms.

Versatility: Users have praised the platform for its online donation page management features, analytics for tracking campaign success, templates for donation pages and newsletters, donor profiles specificity, managing recurring giving options, online donor management system functionality, impressive email marketing capabilities with advanced analytics equal to or surpassing previous platforms, ease of event creation post-learning curve, and overall comprehensiveness covering various aspects effectively.

Uniformity and Robustness: Users have expressed that the modules in Blackbaud Luminate Online need to be more uniform and robust for back-end users. Some users have specifically mentioned difficulties in navigating between different modules due to inconsistencies in design and functionality.

Limited Customizability of Reports: Some reviewers have found the out-of-the-box reports insufficient for many national nonprofits, indicating a need for customization in campaign components which may not be straightforward for novice users. Users have highlighted challenges in tailoring reports to specific organizational needs, leading to frustrations with the limited flexibility offered by the platform.

Complexity and Training Requirement: Customers have noted that Blackbaud Luminate Online is overwhelming due to its complexity, requiring extensive training to become comfortable with it. Several users have emphasized the steep learning curve associated with the system, particularly for new administrators who must invest significant time and resources into mastering its features.

Reviews

(1-25 of 71)
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Blackbaud Luminate Online

Rating: 8 out of 10
December 30, 2023
Verified User
Vetted Review
Verified User
Blackbaud Luminate Online
5 years of experience
Alternatives Considered
I haven't used Classy directly, but comparing the platform from public information leads me to believe it is comparable to Blackbaud Luminate Online. It isn't possible to determine what future development efforts Classy has planned, which is important when we consider how Blackbaud Luminate Online is discussing improvements. This is relevant as AI begins having impacts on all companies.

Essential for Non-profits!

Rating: 9 out of 10
Incentivized
October 28, 2022
DB
DeAndre Bellows
Marketing and Development Coordinator
The Eye Cancer Foundation (Health, Wellness and Fitness, 1-10 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
1 year of experience
Alternatives Considered
They are essentially both helpful tools to non-profits. I will say Blackbaud Luminate Online seems to have more resources and data available than the likes of Slipcase and most of its competitors. The features on Blackbaud Luminate Online differentiate it from all the other platforms that do the same thing. We selected Blackbaud Luminate Online because we actually upgraded from Slipcase due top the positive things we heard about Blackbaud Luminate Online.

Luminate Online - essential tool for nonprofit email marketing

Rating: 7 out of 10
Incentivized
February 04, 2020
Verified User
Vetted Review
Verified User
Blackbaud Luminate Online
10 years of experience
Alternatives Considered
CrowdRise and it's peer-to-peer fundraising model is much more out of the box user-friendly, in areas like the following: setup / dashboards / page creation / registration for participants or donors. However, in the end, their integration with a CRM is limited to CSV file uploads of imports / exports (at least in our experience).

Luminate Online Review

Rating: 9 out of 10
Incentivized
May 31, 2018
JM
Jennifer Mejia, MPA
Social Media Specialist
Little City Foundation (Non-Profit Organization Management, 201-500 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
1 year of experience
View profile
Alternatives Considered
Luminate Online allows organizations to have a website hosted through any chosen platform and hosting service without affecting your donation forms, emailing platform, etc. Through Luminate Online, you can have a, say WordPress hosted site, while maintaining donation/event registration forms' integration with Raiser's Edge. NetCommunity was the all-in-one kind of platform. It was your website, email communications and donation/registration. It did not allow organizations the freedom that is sometimes needed to enhance their websites and other online marketing efforts. Metric reports were very limiting. We chose to go with Luminate Online because we wanted a website that was independent from our "transactional" pages allowing us to have freedom with design and functionality. We also wanted a product that fully integrated with Raiser's Edge.

New to Luminate

Rating: 6 out of 10
Incentivized
May 29, 2018
Verified User
Vetted Review
Verified User
Alternatives Considered
The products I've used that compare to Luminate are also Blackbaud products- Blackbaud NetCommunity and Sphere: Friends Asking Friends. Luminate Online certainly has more advanced functionality but could still benefit from an interface update and modernization. The choices can be cumbersome and clunky and the out of the box features are sometimes too lengthy.

Luminate - easy online email marketing

Rating: 8 out of 10
Incentivized
May 22, 2018
Verified User
Vetted Review
Verified User
Blackbaud Luminate Online
6 years of experience
Alternatives Considered
  • artez and frontstream
We have used Artez/Frontstream for donation pages and peer to peer but it doesn't seem to offer the flexibility and donor experience as well as Luminate Online does. Emailing is limited and user experience for peer to peer is basic. Not as much support or interest in helping to make your organization as successful as it can be.

Ruminate about Luminate

Rating: 7 out of 10
Incentivized
May 22, 2018
PN
Philip Nawrocki
Senior Web Application Analyst
Ann & Robert H. Lurie Children's Hospital of Chicago (Hospital & Health Care, 1001-5000 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
6 years of experience
View profile
Alternatives Considered
Before I was hired here, Benefactor was used. The decision was made to change from that because it could not handle our needs. Luminate had the most options and was a leader in the fundraising field. It has definitely helped us grow our fundraising and has all the modules in one spot. This saves us from having to have disparate systems and getting all the data into one database. In using Luminate and RE, we only have to worry about two systems working together instead of five.

Luminate: Great for the correctly sized operation

Rating: 5 out of 10
Incentivized
April 16, 2018
LW
Lawrence Willim
Fundraising Data Coordinator
Van Andel Institute (Biotechnology, 201-500 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
1 year of experience
View profile
Alternatives Considered
We've just begun evaluating other programs to see if there is an equivalent to Luminate. We are particularly interested in email management and have looked at Constant Contact, MailChimp, and other similar services. While we like the data management options that these products provide, we are still trying to decide whether direct interaction Luminate and Raiser's Edge have is worth giving up.

Luminate great in theory and has potential - but it needs some investment quickly to be cutting edge & user friendly

Rating: 6 out of 10
Incentivized
January 11, 2018
KC
Kevin Cawthra, CA, CPA
VP of Business & Finance
The Gideons International In Canada (Non-Profit Organization Management, 11-50 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
2 years of experience
View profile
Alternatives Considered
Constant Contact is user-friendly and effective, as is SurveyMonkey, so LO would be advantaged to replicate some of their positive features.

Loving Luminate

Rating: 10 out of 10
Incentivized
December 18, 2017
JG
Jennifer Grantham
Senior Director of Annual Giving
San Diego Humane Society (Non-Profit Organization Management, 201-500 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
11 years of experience
View profile
Alternatives Considered
I've looked at Give2Together and Salsa. The reality is that I have been using Luminate for over a decade and I really like the platform. I wouldn't consider using a different program.

Luminate Online isn't as illuminating as promised, but it still shines

Rating: 7 out of 10
Incentivized
November 20, 2017
Verified User
Vetted Review
Verified User
Blackbaud Luminate Online
1 year of experience
Alternatives Considered
The Luminate Online platform is more modern, more elegant, and more user friendly than NetCommunity. However, its back-end falters in comparison because of poor Raiser's Edge implementation. While both platforms are heavily templated, NetCommunity is a bit easier for non-professionals to tinker with than Luminate Online due to how pages are structured.
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