Blackbaud Luminate Online

Blackbaud Luminate Online

Score 5.6 out of 10
Blackbaud Luminate Online

Overview

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.

According to the vendor, Luminate Online helps non-profits:
  • Better understand online supporters
  • Make the right...
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Recent Reviews

New to Luminate

6 out of 10
May 29, 2018
Luminate Online is being used by our organization for online donation form capabilities - monthly, one-time, in celebration, in memoriam. …
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Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/online…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Network for Good?

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Product Demos

Sustainable Food Center’s Online Fundraising Skyrockets with Luminate Online™ and Raiser’s Edge NXT™
02:18
National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™
02:04
Crohn's & Colitis Foundation of America Connects Families with Blackbaud Solutions
02:10
Four Oaks Family and Children Services Goes Multichannel with Luminate Online™ and Luminate CRM™
01:48
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Product Details

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.

According to the vendor, Luminate Online helps non-profits:
  • Better understand online supporters
  • Make the right ask at the right time
  • Launch creative fundraising campaigns
Automated campaigns stimulate engagement and action through targeted welcome messages with personalized appeals. Smart online and mobile donation forms dynamically tailor the ask and provide flexible options like recurring, matching and tribute gifts to optimize conversion and maximize giving.

Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.

Blackbaud Luminate Online Features

  • Supported: Dynamic Email Campaigns
  • Supported: Online Fundraising with Smart Donation Forms
  • Supported: Donation Processing
  • Supported: Fundraising Analytics & Reporting
  • Supported: Calendar Events
  • Supported: eCommerce Capabiltiies
  • Supported: Engagement Factors
  • Supported: Luminate Advocacy
  • Supported: Peer to Peer Fundraising with Luminate TeamRaiser

Blackbaud Luminate Online Screenshots

Screenshot of Email Overview DashboardScreenshot of Luminate allows you to enable multiple types of giving - from recurring to matching and everything between.Screenshot of Luminate enables you to reach out to supporters in multiple waysScreenshot of Luminate Peer to Peer fundraising with DIY events, also enables your supporters to fundraising on their behalf.

Blackbaud Luminate Online Videos

Sustainable Food Center’s Online Fundraising Skyrockets with Luminate Online™ and Raiser’s Edge NXT™
National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™
Crohn's & Colitis Foundation of America Connects Families with Blackbaud Solutions
Four Oaks Family and Children Services Goes Multichannel with Luminate Online™ and Luminate CRM™

Blackbaud Luminate Online Competitors

Blackbaud Luminate Online Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, United States, Some European Countries
Supported LanguagesEnglish

Frequently Asked Questions

Salsa Engage, Salesforce Marketing Cloud Email Studio, and Classy are common alternatives for Blackbaud Luminate Online.

Reviewers rate Availability highest, with a score of 10.

The most common users of Blackbaud Luminate Online are from Mid-sized Companies (51-1,000 employees).

Blackbaud Luminate Online Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews

(1-25 of 68)
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Score 9 out of 10
Vetted Review
Verified User
They are essentially both helpful tools to non-profits. I will say Blackbaud Luminate Online seems to have more resources and data available than the likes of Slipcase and most of its competitors. The features on Blackbaud Luminate Online differentiate it from all the other platforms that do the same thing. We selected Blackbaud Luminate Online because we actually upgraded from Slipcase due top the positive things we heard about Blackbaud Luminate Online.
Score 1 out of 10
Vetted Review
Verified User
[I feel] Luminate has a less evolved feature set and a significantly more closed ecosystem, limiting the uses cases dramatically.
Score 7 out of 10
Vetted Review
Verified User
CrowdRise and it's peer-to-peer fundraising model is much more out of the box user-friendly, in areas like the following: setup / dashboards / page creation / registration for participants or donors. However, in the end, their integration with a CRM is limited to CSV file uploads of imports / exports (at least in our experience).
Jennifer Mejia, MPA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Luminate Online allows organizations to have a website hosted through any chosen platform and hosting service without affecting your donation forms, emailing platform, etc. Through Luminate Online, you can have a, say WordPress hosted site, while maintaining donation/event registration forms' integration with Raiser's Edge. NetCommunity was the all-in-one kind of platform. It was your website, email communications and donation/registration. It did not allow organizations the freedom that is sometimes needed to enhance their websites and other online marketing efforts. Metric reports were very limiting. We chose to go with Luminate Online because we wanted a website that was independent from our "transactional" pages allowing us to have freedom with design and functionality. We also wanted a product that fully integrated with Raiser's Edge.
May 29, 2018

New to Luminate

Score 6 out of 10
Vetted Review
Verified User
The products I've used that compare to Luminate are also Blackbaud products- Blackbaud NetCommunity and Sphere: Friends Asking Friends. Luminate Online certainly has more advanced functionality but could still benefit from an interface update and modernization. The choices can be cumbersome and clunky and the out of the box features are sometimes too lengthy.
Score 8 out of 10
Vetted Review
Verified User
  • artez and frontstream
We have used Artez/Frontstream for donation pages and peer to peer but it doesn't seem to offer the flexibility and donor experience as well as Luminate Online does. Emailing is limited and user experience for peer to peer is basic. Not as much support or interest in helping to make your organization as successful as it can be.
Philip Nawrocki | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Before I was hired here, Benefactor was used. The decision was made to change from that because it could not handle our needs. Luminate had the most options and was a leader in the fundraising field. It has definitely helped us grow our fundraising and has all the modules in one spot. This saves us from having to have disparate systems and getting all the data into one database. In using Luminate and RE, we only have to worry about two systems working together instead of five.
Lawrence Willim | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
We've just begun evaluating other programs to see if there is an equivalent to Luminate. We are particularly interested in email management and have looked at Constant Contact, MailChimp, and other similar services. While we like the data management options that these products provide, we are still trying to decide whether direct interaction Luminate and Raiser's Edge have is worth giving up.
Kevin Cawthra, CA, CPA | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Constant Contact is user-friendly and effective, as is SurveyMonkey, so LO would be advantaged to replicate some of their positive features.
Score 7 out of 10
Vetted Review
Verified User
The Luminate Online platform is more modern, more elegant, and more user friendly than NetCommunity. However, its back-end falters in comparison because of poor Raiser's Edge implementation. While both platforms are heavily templated, NetCommunity is a bit easier for non-professionals to tinker with than Luminate Online due to how pages are structured.
Score 4 out of 10
Vetted Review
Verified User
There are a number of newcomers to the market, which we are watching closely. In particular, donate.ly looks like a promising alternative to many Luminate functions, and MailChimp seems like potentially a more effective and modern email marketing platform.
Katy Sorsher Smith | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We have not used other products for our website and donor management. However, we do have experience with WordPress (our blog), but it's not focused on the non-profit sector. We have been with Luminate for a decade and are very pleased with the system. We have seen many improvements over the years and are looking forward to see more.
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