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Blackbaud Luminate Online

Blackbaud Luminate Online

Overview

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits:Better understand online supportersMake the right ask at…

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Recent Reviews

Blackbaud Luminate Online

8 out of 10
December 30, 2023
DFCI Philanthropy uses Blackbaud Luminate Online for our online fundraising efforts, including but not limited to directed and …
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New to Luminate

6 out of 10
May 29, 2018
Incentivized
Luminate Online is being used by our organization for online donation form capabilities - monthly, one-time, in celebration, in memoriam. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/online…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.

According to the vendor, Luminate Online helps non-profits:
  • Better understand online supporters
  • Make the right ask at the right time
  • Launch creative fundraising campaigns
Automated campaigns stimulate engagement and action through targeted welcome messages with personalized appeals. Smart online and mobile donation forms dynamically tailor the ask and provide flexible options like recurring, matching and tribute gifts to optimize conversion and maximize giving.

Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.

Blackbaud Luminate Online Features

  • Supported: Dynamic Email Campaigns
  • Supported: Online Fundraising with Smart Donation Forms
  • Supported: Donation Processing
  • Supported: Fundraising Analytics & Reporting
  • Supported: Calendar Events
  • Supported: eCommerce Capabiltiies
  • Supported: Engagement Factors
  • Supported: Luminate Advocacy
  • Supported: Peer to Peer Fundraising with Luminate TeamRaiser

Blackbaud Luminate Online Screenshots

Screenshot of Email Overview DashboardScreenshot of Luminate allows you to enable multiple types of giving - from recurring to matching and everything between.Screenshot of Luminate enables you to reach out to supporters in multiple waysScreenshot of Luminate Peer to Peer fundraising with DIY events, also enables your supporters to fundraising on their behalf.

Blackbaud Luminate Online Video

National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™

Blackbaud Luminate Online Competitors

Blackbaud Luminate Online Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, United States, Some European Countries
Supported LanguagesEnglish

Frequently Asked Questions

Salsa Engage, Classy, and Bonterra Development + Digital are common alternatives for Blackbaud Luminate Online.

Reviewers rate Availability highest, with a score of 10.

The most common users of Blackbaud Luminate Online are from Mid-sized Companies (51-1,000 employees).

Blackbaud Luminate Online Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(154)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
August 18, 2014

Luminate Online Rocks

Score 10 out of 10
Vetted Review
Verified User
Luminate Online is primarily used by the Communications department for PageBuilder, Email Campaigns, Teamraiser, Donation forms, etc. Development department also utilizes it to research donors, thank major donors, tribute pages, and development online appeals. It addresses our online constituents and ensuring that we are communicating with donors, volunteers, clients, and the general public that is interested in MSAA.
  • TeamRaiser
  • Donation Campaigns
  • Emails
  • Interests/ Group Categories
  • Pagebuilder pages
  • Sustainers
  • Import/Export
  • Merging
Definitely ask if the program is too robust for your organization. It may be able to do too much for smaller nonprofits. Currently we do not utilize the advocacy portion.
  • eTapestry,Salesforce.com,PIDI (Public Interest Data Inc)
Luminate Online has more options than eTapestry and easier to use. PIDI does not offer the same options and Salesforce you would need to add on additional apps from the exchange.
5
Communications and Development departments
2
Communications Manager and Communications Coordinator support in-house Luminate Online.
  • TeamRaiser helps us connect to volunteers
  • Email campaigns help us generate additional funds and easy to use for End of Year
  • Donation forms are simple to create and manage
  • We use Teamraiser to create a virtual volunteer opportunity, and have been improving each year for the last few years.
  • We imported an email purchase group and created a separate group and interest for them.
  • Events calendar makes it easy to publish events quickly and update our website.
  • Not sure, it meets our needs right now!
We have had Luminate Online for over 5 years and are very happy with the support from Blackbaud.
  • Increased donor retention
  • Increased communication between MSAA and donors/clients
  • Streamlined process for sustainers
  • Automated receipt responders increase efficiency
  • Professional services company
Yes
I was not a part of the implementation process but it is usually lengthy, at least 4-6 months at other organizations.
  • Time
  • Layout
  • Website wrapper for pages
  • Email header consistency
MSAA was happy with the implementation and has continued to work with the partner on other projects within Luminate Online - Teamraiser to be more specific.
  • Online training
  • In-person training
  • Self-taught
Good details and explanation of various things you can do in Luminate Online.
Good video tutorials
Yes, some things were easy to learn from the FAQ.
I think that it is just right for this type of product. There is only so much you should want to customize because it already does so much.
Be sure to work with a good implementation partner and ask questions before making any change to the system since it can change the whole thing.
No - we have not done any customization to the interface
No
They are very helpful when you need them and answer any questions we have. However, sometimes during busy season, as with anyone, they get a bit behind which can be expected.
Yes
Yes, it was resolved within a few days!
We were unsure where to upload the information from our email append so we worked with our team from PIDI and Luminate at Blackbaud to help us import to the right fields.
  • Donation Forms
  • Page Builder
  • Email Campaigns
  • Teamraiser - to set up
  • Import/Export
  • Custom Queries/Reports
Very easy to use once you know the program. It can be time consuming to learn it at first because it is so complex and can do many things.
Luminate Online is a good product!
Do not have many issues with Luminate Online. Whenever we do, Blackbaud team fixes it almost immediately.
Luminate Online is a good product!
  • PIDI
Difficult and the integration is not seamless. Blackbaud purchased PIDI and did not create an easy way to integrate the two platforms.
  • Salesforce
  • Quickbooks
  • Peachtree
  • File import/export
Luminate Online is okay to integrate with but hard with some other platforms.
Be sure that all of Blackbaud products integrate with each other.
I was not a part of the sale/purchase process
Blackbaud is fairly easy to work with and our account manager as well.
Not sure, I was not part of that process.
No.
  • Bugs are fixed
  • Additional capabilities
  • Not sure, I am not in charge of the upgrade process.
No
No
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