Overview
What is Blackbaud Luminate Online?
Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits:Better understand online supportersMake the right ask at…
Luminate Online - Benefits for donation pages, receipting, and email templates
Very, very powerful. More than a little complicated.
Essential for Non-profits!
Moving on from Luminate Online
Luminate Online - essential tool for nonprofit email marketing
It does a lot, if you can afford it.
Shining a Light through Luminate
Luminate Online - Great for team-based fundraising and email marketing
Luminate Online - The sky's the limit!
Luminate Online Review
Luminate Online will illuminate your business processes and make them brighter!
Luminate Online - Your Fundraising Hub
New to Luminate
Luminate Online-Great tool for email marketing
Awards
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Reviewer Pros & Cons
Pricing
What is Blackbaud Luminate Online?
Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online…
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
6 people also want pricing
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What is Blackbaud eTapestry?
Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new…
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Blackbaud Luminate Online?
According to the vendor, Luminate Online helps non-profits:
- Better understand online supporters
- Make the right ask at the right time
- Launch creative fundraising campaigns
Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.
Blackbaud Luminate Online Features
- Supported: Dynamic Email Campaigns
- Supported: Online Fundraising with Smart Donation Forms
- Supported: Donation Processing
- Supported: Fundraising Analytics & Reporting
- Supported: Calendar Events
- Supported: eCommerce Capabiltiies
- Supported: Engagement Factors
- Supported: Luminate Advocacy
- Supported: Peer to Peer Fundraising with Luminate TeamRaiser
Blackbaud Luminate Online Screenshots
Blackbaud Luminate Online Video
Blackbaud Luminate Online Integrations
Blackbaud Luminate Online Competitors
- Salsa Engage
- Classy
- Bonterra Development + Digital
- Engaging Networks
Blackbaud Luminate Online Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Canada, United States, Some European Countries |
Supported Languages | English |
Frequently Asked Questions
Blackbaud Luminate Online Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 30% |
Mid-Size Companies (51-500 employees) | 50% |
Enterprises (more than 500 employees) | 20% |
Comparisons
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Reviews and Ratings
(154)Attribute Ratings
- 9Likelihood to Renew21 ratings
- 10Availability3 ratings
- 9.2Performance9 ratings
- 6Usability26 ratings
- 5Support Rating32 ratings
- 7.3Online Training14 ratings
- 8In-Person Training2 ratings
- 3Implementation Rating4 ratings
- 6.6Configurability9 ratings
- 9.8Product Scalability11 ratings
- 6Ease of integration1 rating
- 5Vendor pre-sale1 rating
- 9Vendor post-sale1 rating
Reviews
(1-4 of 4)Luminate: Great for the correctly sized operation
- Donation form creation is easy and user-friendly. They are also easily organizable within the system.
- It's great for creating surveys when forms don't necessarily have the flexibility we desire.
- Content is easily created and uploaded to our website.
- Email management is limited. Constituents are only able to have a primary email address and a secondary address which is only mailed to when using the CC function. Sending to the correct and preferred email address is difficult to discern and effective use in Luminate requires extensive data cleanup.
- Reports are not as user-friendly as in other programs. It has occurred multiple times where users are unsure how to get specific fields to pull in reports.
- TeamRaiser is a challenging addition to Luminate. Campaigns within it require extensive work and management.
Solid for CRM
- Customized donation pages.
- Email marketing.
- Advocacy actions (communications to Congress).
- Mobile friendly event pages are not available currently, from what I understand.
- Multi-language support.
- Customer service could use improvement.
fix bugs and implement solutions so we often outsource to a vendor.
- Fundraising emails
- Surveys
- Action alerts
- We have used it to ask our email list to share a graphic to social media.
- Embedding video or other dynamic content into donation pages
- End of year fundraising progress meters
- Not sure
- Not sure
- Not sure
- Buggy forms have lost us donations so that is a negative impact
- On the other hand, using daisy chain donation asks following an action has bumped up donation amounts
- Product Reputation
- Existing Relationship with the Vendor
- Analyst Reports
- Third-party Reviews
- Vendor implemented
- I was not part of the implementation process.
resolution, it's slow and impersonal.
- Simple donation forms
- Surveys
- Simple emails
- Action alerts
- Targeted emails
- PageBuilder pages
- The Go! Program was a big time commitment but definitely increased our bandwidth and expertise with the product. If you are going to being using Luminate Online and have no prior experience with it, I highly recommend the Go! program.
- The ability to set up custom URLs, pre-populated giving links, embed appeals codes and pre-select allocations has been really great for us, particularly with our tribute program.
- The email marketing tool is OK, but the ability to sync data between Luminate Online and our offline database has really expanded our ability to segment and use "fresh" data.
- The WYSIWYG designer and whole email set up is a bit lackluster. There are no set email templates where you can point and click to build your email. You really need some help or some HTML background to get anything that looks good.
- The whole interface is a bit clunky. Some aspects live in seemingly incongruous areas of the platform such as reports. There are multiple types of reports that can be run from various sections and they each have slightly different functionality.
- Making online gifts
- Sending email messages and appeals
- Allowing online event registration
- We've really grown our memorial giving via the URL shortcut tool
- More leveraged use of the interest flags and personal giving pages
- We've increased our online giving +200% although this is due in part to our focus on the channel and not entirely on the product.
- We've been able to increase employee efficiency by selecting email lists per message within Luminate Online. With our prior solution we needed to request data be pulled from our database for event email.
- We've really done a great job of growing our online tribute and memorial giving through the use of custom links and the pre-populated information has really helped with the back end processing.
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Third-party Reviews
- Vendor implemented
- Implemented in-house
- Building the custom data sync --- just a complex undertaking
- Setting up designated giving
- Setting up paid even registration with designated giving
- Setting up the Personal fundraising module
- Constituent management
- URL Shortcuts
- Email design (WYSIWYG)
- Personal Fundraising
Luminate Online Rocks
- TeamRaiser
- Donation Campaigns
- Emails
- Interests/ Group Categories
- Pagebuilder pages
- Sustainers
- Import/Export
- Merging
- eTapestry,Salesforce.com,PIDI (Public Interest Data Inc)
- TeamRaiser helps us connect to volunteers
- Email campaigns help us generate additional funds and easy to use for End of Year
- Donation forms are simple to create and manage
- We use Teamraiser to create a virtual volunteer opportunity, and have been improving each year for the last few years.
- We imported an email purchase group and created a separate group and interest for them.
- Events calendar makes it easy to publish events quickly and update our website.
- Not sure, it meets our needs right now!
- Increased donor retention
- Increased communication between MSAA and donors/clients
- Streamlined process for sustainers
- Automated receipt responders increase efficiency
- Professional services company
- Time
- Layout
- Website wrapper for pages
- Email header consistency
- Online training
- In-person training
- Self-taught
- Donation Forms
- Page Builder
- Email Campaigns
- Teamraiser - to set up
- Import/Export
- Custom Queries/Reports
- PIDI
- Salesforce
- Quickbooks
- Peachtree
- File import/export
- Bugs are fixed
- Additional capabilities
- Not sure, I am not in charge of the upgrade process.