Blackbaud Luminate Online

Blackbaud Luminate Online

Score 5.6 out of 10
Blackbaud Luminate Online

Overview

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.

According to the vendor, Luminate Online helps non-profits:
  • Better understand online supporters
  • Make the right...
Read more

Recent Reviews

New to Luminate

6 out of 10
May 29, 2018
Luminate Online is being used by our organization for online donation form capabilities - monthly, one-time, in celebration, in memoriam. …
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Verified User
Manager
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Reviewer Pros & Cons

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DB
DeAndre Bellows
Marketing and Development Coordinator
The Eye Cancer Foundation (Health, Wellness and Fitness, 1-10 employees)

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Pricing

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Blackbaud Luminate Online

Blackbaud Luminate Online

N/A
Unavailable

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/online…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

Sustainable Food Center’s Online Fundraising Skyrockets with Luminate Online™ and Raiser’s Edge NXT™
02:18
National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™
02:04
Crohn's & Colitis Foundation of America Connects Families with Blackbaud Solutions
02:10
Four Oaks Family and Children Services Goes Multichannel with Luminate Online™ and Luminate CRM™
01:48
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Product Details

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.

According to the vendor, Luminate Online helps non-profits:
  • Better understand online supporters
  • Make the right ask at the right time
  • Launch creative fundraising campaigns
Automated campaigns stimulate engagement and action through targeted welcome messages with personalized appeals. Smart online and mobile donation forms dynamically tailor the ask and provide flexible options like recurring, matching and tribute gifts to optimize conversion and maximize giving.

Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.

Blackbaud Luminate Online Features

  • Supported: Dynamic Email Campaigns
  • Supported: Online Fundraising with Smart Donation Forms
  • Supported: Donation Processing
  • Supported: Fundraising Analytics & Reporting
  • Supported: Calendar Events
  • Supported: eCommerce Capabiltiies
  • Supported: Engagement Factors
  • Supported: Luminate Advocacy
  • Supported: Peer to Peer Fundraising with Luminate TeamRaiser

Blackbaud Luminate Online Screenshots

Screenshot of Email Overview DashboardScreenshot of Luminate allows you to enable multiple types of giving - from recurring to matching and everything between.Screenshot of Luminate enables you to reach out to supporters in multiple waysScreenshot of Luminate Peer to Peer fundraising with DIY events, also enables your supporters to fundraising on their behalf.

Blackbaud Luminate Online Videos

Sustainable Food Center’s Online Fundraising Skyrockets with Luminate Online™ and Raiser’s Edge NXT™
National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™
Crohn's & Colitis Foundation of America Connects Families with Blackbaud Solutions
Four Oaks Family and Children Services Goes Multichannel with Luminate Online™ and Luminate CRM™

Blackbaud Luminate Online Integrations

Blackbaud Luminate Online Competitors

Blackbaud Luminate Online Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, United States, Some European Countries
Supported LanguagesEnglish

Frequently Asked Questions

Salsa Engage, Salesforce Marketing Cloud Email Studio, and Classy are common alternatives for Blackbaud Luminate Online.

Reviewers rate Availability highest, with a score of 10.

The most common users of Blackbaud Luminate Online are from Mid-sized Companies (51-1,000 employees).

Blackbaud Luminate Online Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

 (149)

Attribute Ratings

Reviews

(1-25 of 82)
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October 28, 2022

Essential for Non-profits!

DB
DeAndre Bellows
Marketing and Development Coordinator
The Eye Cancer Foundation (Health, Wellness and Fitness, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Blackbaud Luminate Online is essential for non-profits who want to streamline the donor management process. Instead of manually keeping track of donors, significant donors and other things we need to manage, Blackbaud Luminate Online puts everything in one place so it is easy to keep track and see the information as soon as its input. If you are looking for an automatic type of mailing system or a way to automate your campaigns to donors or something like that, this is not that application.
February 04, 2020

Luminate Online - essential tool for nonprofit email marketing

Verified User
Manager in Other
Non-Profit Organization Management Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If you want to get the most detailed metrics on how multiple email campaigns/messages perform across many variables and audiences, Luminate Online is one of the best products out there. While the platform can connect/sync with other platforms, there is some customization required (even between two products owned by parent company Blackbaud), which may turn off smaller organizations.
October 23, 2019

It does a lot, if you can afford it.

Verified User
Administrator in Marketing
Research Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Luminate is well suited to those organizations looking for a single platform to handle event management, event website creation, constituent management, email marketing, and the entire spectrum on non-profit fundraising. Luminate is a Blackbaud product, and there are a number of support products that integrate seamlessly with the Luminate platform.
June 03, 2018

Luminate Online - Great for team-based fundraising and email marketing

Verified User
Manager in Marketing
Non-Profit Organization Management Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I have implemented and/or worked in Luminate Online for several nonprofit organizations with great success. While scalable it seems to work best for medium to large organizations. It offers solutions for ticketed events, personal fundraising, advocacy, and more, but is really best for team-based fundraising events - it lacks flexibility elsewhere.
May 31, 2018

Luminate Online - The sky's the limit!

Verified User
Employee in Other
Biotechnology Company, 201-500 employees
Score 6 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I would highly recommend Luminate if you have the technical staff available to manage the system. I consider myself pretty technically savvy and can work my way around the system, but there are still many things I need support help to figure out. No one on our team has been able to figure out TeamRaiser, despite multiple trainings and hours on the phone. If you have staff that knows coding, there are no bounds to what Luminate can do.
May 30, 2018

Luminate Online will illuminate your business processes and make them brighter!

Verified User
Analyst in Information Technology
Non-Profit Organization Management Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
TeamRaiser is built specifically for peer to peer fundraising. Best in class. Social network integration is good, but think it will get better soon. Advocacy management is built and performs well. Email communication is great and is easy for novice users with Luminate Express. Great audience segmentation capabilities.
May 29, 2018

Luminate Online - Your Fundraising Hub

Samuel Gomez Recuero | TrustRadius Reviewer
Samuel Gomez Recuero
Analyst in Customer Service
Canadian Cancer Society (Health, Wellness and Fitness, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Luminate is great for any organization doing fundraisers and peer to peer due to its social media integration. Users can post their fundraising efforts or personal page to Facebook directing traffic from their Facebook page directly to the participant page or team page. They have access to a variety of tools via their participant center which keeps track of the donations received by the participant to remind them to thank their donors as well as the possibility of a contact list to invite friends and family to join you, or make a pledge on your behalf. You can communicate with teammates and update your goals.
May 29, 2018

Luminate Online-Great tool for email marketing

Amy Barker, bCRE | TrustRadius Reviewer
Amy Barker, bCRE
Membership Operations Manager
The Trustees (Non-Profit Organization Management, 201-500 employees)
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is fantastic if you send out a lot of emails. We have a very active email program, and are sending emails left and right. It's been a great tool to help us manage these emails. I would think if you worked at a smaller shop it may just be too robust, and something like MailChimp would be better.
May 22, 2018

ilLuminating our Potential

Daniel Ballard | TrustRadius Reviewer
Daniel Ballard
Digital Marketing Associate
Messianic Vision Inc (Consumer Electronics, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Luminate Online is great at reaching our donors by easily breaking donors into many categories to reach an appropriate audience. This allows us to focus on a proper audience every time we send out an email appeal letter. Where it becomes a little more complicated is when phantom coding sneaks in.
May 22, 2018

Luminate - easy online email marketing

Verified User
Contributor in Marketing
Non-Profit Organization Management Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If you're a very small organization I'm not sure if it's well suited, but for any medium or large organization who emails often, tracks peer-to-peer fundraising or could use advocacy work - Luminate is a great option. Especially if you use Raiser's Edge or other BlackBaud products. It helps to tie all of your information together to make more informed decisions, a better experience for your donors, and more tailored communications and experiences for them with you.
May 22, 2018

Luminate Online - worth the investment

Daniella Dowiak | TrustRadius Reviewer
Daniella Dowiak
Non-profit and small business consultant
Independent Contractor & Freelancer (Non-Profit Organization Management, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Luminate Online (LO) is great for any organization that wants to be able to collect interaction data from constituents and communicate with them. If an organization does (or would like to do) the following, I would generally say LO is well suited for them: collects donations, has an e-newsletter, sends out e-communications, hosts events (fundraising and non-fundraising), sells merchandise online, or is involved in advocacy. An organization less suited for LO would be one that doesn't have the resources to invest in LO - it's not cheap and does take man power to set up, but once the tools are implemented, the results are worth it if you're able to set things up right.
May 22, 2018

Ruminate about Luminate

Philip Nawrocki | TrustRadius Reviewer
Philip Nawrocki
Senior Web Application Analyst
Ann & Robert H. Lurie Children's Hospital of Chicago (Hospital & Health Care, 1001-5000 employees)
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Luminate is great to get your fundraising off the ground and running. A customer would easily be able to start taking donations and sending e-mails. It might take a minute to understand all the TeamRaiser options, but once a little more knowledge is learned, it is a great tool for constituents to fundraise on your behalf.
May 22, 2018

Happy Team Raiser user

Lena Trubnikova | TrustRadius Reviewer
Lena Trubnikova
Operations Director
Autism Speaks Canada (Non-Profit Organization Management, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We find Luminate Online robust and it serves our needs well. Integration with RE needs more work as sometimes some gifts are dropped during integration which makes reconciliation difficult. Adding a better organizational gift functionality would also help a lot. In general, TeamRaiser is a great peer-to-peer fundraising tool.
April 16, 2018

Luminate: Great for the correctly sized operation

Lawrence Willim | TrustRadius Reviewer
Lawrence Willim
Fundraising Data Coordinator
Van Andel Institute (Biotechnology, 201-500 employees)
Score 5 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Luminate excels in its ability to interface with your donors for you and updates are easily processed through the LO/RE connector. A dedicated user who has ample time to dedicate to the product would be preferred. Luminate has extensive abilities, however, we have found that due to our database size and volume of special events and e-blasts, a less sophisticated program may work equally as well.
January 23, 2018

Luminate for Marketing!

Sydney Graczyk | TrustRadius Reviewer
Sydney Graczyk
Interim CEO & Chief Development Officer
Make-A-Wish New Mexico (Non-Profit Organization Management, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Luminate is well suited for companies that have a mass audience to send out information as well as targeted groups. However, Luminate does require a decent amount of training, so if a company does not have the capacity to learn how to fully use Luminate, it would not be ideal to sign up for this technology.
January 11, 2018

Luminate great in theory and has potential - but it needs some investment quickly to be cutting edge & user friendly

Kevin Cawthra, CA, CPA | TrustRadius Reviewer
Kevin Cawthra, CA, CPA
VP of Business & Finance
The Gideons International In Canada (Non-Profit Organization Management, 11-50 employees)
Score 6 out of 10
Vetted Review
Verified User
Likelihood to Recommend
There are other vendors out there who do really well at certain things: email blasting, surveys, and calendars. I think Luminate Online (LO) would do well to catch up in these areas and take the good parts of what those products offer, and implement them. TeamRaiser is the market leader so that's a huge positive, and e-commerce is done pretty well in the product as well. So there are parts that are leading the way, but there is room for improvement (quickly) in other functions of LO.
December 18, 2017

Loving Luminate

Jennifer Grantham | TrustRadius Reviewer
Jennifer Grantham
Senior Director of Annual Giving
San Diego Humane Society (Non-Profit Organization Management, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Luminate is well suited for larger organizations that have an active online constituency and raise a decent amount of funds online. I love that it now integrates with Raiser's Edge.

We heavily utilize the calendar for ticketed events and non-ticketed events. I wish there was more functionality and ability to customize the calendar function.
November 20, 2017

Luminate Online isn't as illuminating as promised, but it still shines

Verified User
Employee in Social Media
Hospital & Health Care Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
In situations where you need an online storefront that looks elegant and is easy to use, Luminate Online does the trick. It is a good solution for fundraising events that require users to sign up, create teams, manage their own communications, and solicit donations. The end-user interface is clean and customizable, and although it could do with more to integrate with social media, it does the job.
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