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Blackbaud Luminate Online

Blackbaud Luminate Online

Overview

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits:Better understand online supportersMake the right ask at…

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Recent Reviews

Blackbaud Luminate Online

8 out of 10
December 30, 2023
DFCI Philanthropy uses Blackbaud Luminate Online for our online fundraising efforts, including but not limited to directed and …
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New to Luminate

6 out of 10
May 29, 2018
Incentivized
Luminate Online is being used by our organization for online donation form capabilities - monthly, one-time, in celebration, in memoriam. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Professional in Information Technology
Hospital & Health Care Company, 1001-5000 employees
Verified User
Manager in Professional Services
Non-profit Organization Management Company, 501-1000 employees
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Pricing

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Blackbaud Luminate Online

Blackbaud Luminate Online

N/A
Unavailable

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/online…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.

According to the vendor, Luminate Online helps non-profits:
  • Better understand online supporters
  • Make the right ask at the right time
  • Launch creative fundraising campaigns
Automated campaigns stimulate engagement and action through targeted welcome messages with personalized appeals. Smart online and mobile donation forms dynamically tailor the ask and provide flexible options like recurring, matching and tribute gifts to optimize conversion and maximize giving.

Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.

Blackbaud Luminate Online Features

  • Supported: Dynamic Email Campaigns
  • Supported: Online Fundraising with Smart Donation Forms
  • Supported: Donation Processing
  • Supported: Fundraising Analytics & Reporting
  • Supported: Calendar Events
  • Supported: eCommerce Capabiltiies
  • Supported: Engagement Factors
  • Supported: Luminate Advocacy
  • Supported: Peer to Peer Fundraising with Luminate TeamRaiser

Blackbaud Luminate Online Screenshots

Screenshot of Email Overview DashboardScreenshot of Luminate allows you to enable multiple types of giving - from recurring to matching and everything between.Screenshot of Luminate enables you to reach out to supporters in multiple waysScreenshot of Luminate Peer to Peer fundraising with DIY events, also enables your supporters to fundraising on their behalf.

Blackbaud Luminate Online Video

National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™

Blackbaud Luminate Online Integrations

Blackbaud Luminate Online Competitors

Blackbaud Luminate Online Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, United States, Some European Countries
Supported LanguagesEnglish

Frequently Asked Questions

Salsa Engage, Classy, and Bonterra Development + Digital are common alternatives for Blackbaud Luminate Online.

Reviewers rate Availability highest, with a score of 10.

The most common users of Blackbaud Luminate Online are from Mid-sized Companies (51-1,000 employees).

Blackbaud Luminate Online Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(154)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
October 25, 2023

Luminate Online - Benefits for donation pages, receipting, and email templates

Verified User
Manager in Professional Services
Non-profit Organization Management Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We use Blackbaud Luminate Online for email blasts, online giving, email suppressions, list management for communications, donation form creation, email templates, and more. This product allows us to manage our large communication e -blasts as well as allows us to manage the online donation page creation pretty smoothly. It also allows us to see some of the analytics behind page performance as well as online donation performance.
Pros and Cons
  • Online donation page management
  • Analytics for page performance
  • Templates (donation pages, newsletters) for E-blasts
  • Clunky at times
  • Report builder could use some improvement
Likelihood to Recommend
If your nonprofit organization is already using Blackbaud products this is an easy integrated add on that will seamlessly manage your E-blasts and online donation forms. The analytics piece is a nice benefit for the functionality. However, it is a pretty expensive add on and for small organizations thus may not make sense to add this product into your bundle.
Most Important Features
  • Donation page creation
  • Receipting for online donations
  • Email templates
Return on Investment
  • Increased level of auditing needed
  • Increased duplicate record levels
Alternatives Considered
It is a great add on feature to Blackbauds Raiser's Edge NXT. Raiser's Edge NXT does have the capability to create donation pages however it does not have the capability to do receipting which is why I prefer Blackbaud Luminate Online capability for this.
Other Software Used
October 19, 2023

Very, very powerful. More than a little complicated.

AB
Amy Barker
Database Administrator
Pine Street Inn (Non-profit Organization Management, 501-1000 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We currently use Blackbaud Luminate Online as our online giving platform, as well as for eNews emails and marketing emails. We have a healthy sustainer program, and Blackbaud Luminate Online handle our sustaining gifts with ease.
Pros and Cons
  • Recurring/Sustaining Giving Management
  • Online Donation Forms
  • Email Marketing
  • Blackbaud Luminate Online is a big, complex, sometimes overwhelming system.
  • Takes a lot of training to get to a comfortable point with it.
  • Has not changed much for UE in the past decade.
Likelihood to Recommend
Well suited for: Healthy sustainer program, with a need to grow. Heavy email senders. Heavy online donation form usage. (many forms, complex forms)
Not great for: Very small shops, it takes a lot of training to set it up well, and may be too much for some.
Most Important Features
  • Sustaining Giving
  • Email Marketing
  • Online Giving
Return on Investment
  • It allows us to maintain and grow our recurring donors
  • It allows us to stay in touch with donors
  • It allows us to segment emails to send to donors
Alternatives Considered
We use them at the same time. It's apples to oranges.
Users and Roles
5
Marketing
Database Admin
Fundraising
Direct Mail
Support Headcount Required
1
Me. I'm the one with the longest experience, and tend to be the person people come to first.
Business Processes Supported
  • Email Marketing
  • Recurring Giving
  • Donations Online
  • Direct Mail tie ins via email
Likelihood to Renew
9
Support Rating
5
It is hit or miss. If you get the right person, it is amazing. Otherwise, it could take a while.
Premium Support
No. Not in the budget.
Exceptional Examples of Blackbaud Luminate Online Support
We recently had to get help getting PayPal added in as an option. We were connected to Will Hull, who is a Blackbaud Luminate Online SUPER STAR. He was so helpful, and while it took quite a bit of time, effort, and work, we were able to get it done. He REALLY knows his stuff and is so helpful.
Usability
6
It is very complex and not easy to just use effectively right out of the gate.
Easy Tasks
  • Managing/updating recurring gifts
  • Refunding donations
  • Adding constituents
Difficult Tasks
  • Query (query hasn't really changed in I don't know how long. It's clunky and not great.)
Mobile Interface Availability and Impressions
Yes, but I don't use it
October 28, 2022

Essential for Non-profits!

DB
DeAndre Bellows
Marketing and Development Coordinator
The Eye Cancer Foundation (Health, Wellness and Fitness, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Blackbaud Luminate Online is an all inclusive platform and essential for a lot of non-profits. If you want a system that not only manages donors and donor relations, but also keeps track of analytics, frequency of donations and all major gifts in one place, then this is the right application to use. We have used other services in the past and none compare to everything Blackbaud Luminate Online has to offer.
Pros and Cons
  • Donor profiles specific to the donor
  • Online donor management system
  • Analytics to track campaign success
  • Would prefer a cleaner looking UX on mobile
Likelihood to Recommend
Blackbaud Luminate Online is essential for non-profits who want to streamline the donor management process. Instead of manually keeping track of donors, significant donors and other things we need to manage, Blackbaud Luminate Online puts everything in one place so it is easy to keep track and see the information as soon as its input. If you are looking for an automatic type of mailing system or a way to automate your campaigns to donors or something like that, this is not that application.
Most Important Features
  • Donor Management
  • Analytics and Reports
Return on Investment
  • The cost of the platform is superseded by what we make in donations (positive)
Alternatives Considered
They are essentially both helpful tools to non-profits. I will say Blackbaud Luminate Online seems to have more resources and data available than the likes of Slipcase and most of its competitors. The features on Blackbaud Luminate Online differentiate it from all the other platforms that do the same thing. We selected Blackbaud Luminate Online because we actually upgraded from Slipcase due top the positive things we heard about Blackbaud Luminate Online.
Other Software Used
November 25, 2021

Moving on from Luminate Online

Verified User
Manager in Marketing
Environmental Services Company, 51-200 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Luminate online for peer-to-peer fundraising, direct digital marketing and fundraising, and eCommerce. We do not use Luminate for gift processing and reconciliation [but] instead rely on a one-way data flow to Raiser's Edge via Omatic's Importomatic.
Pros and Cons
  • Donation forms
  • Variety of built-in features
  • Email marketing
  • eCommerce
  • Data management & manipulation
  • Reporting & analytics
  • Automation
  • Documentation & user support
Likelihood to Recommend
Luminate online is no longer a product I could recommend, as [in my opinion] it has been wholly surpassed by competitors and is missing key features that would be expected for any purchase decision.
Most Important Features
  • Donation forms
  • Email marketing
  • Data management
Return on Investment
  • Positive ROI but with a hard ceiling.
Alternatives Considered
[I feel] Luminate has a less evolved feature set and a significantly more closed ecosystem, limiting the uses cases dramatically.
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