Blackbaud Luminate Online
DFCI Philanthropy uses Blackbaud Luminate Online for our online fundraising efforts, including but not limited to directed and …
Overview
What is Blackbaud Luminate Online?
Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits:Better understand online supportersMake the right ask at…
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What is Blackbaud Luminate Online?
Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online…
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- Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/online…
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Blackbaud Luminate Online?
Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.
According to the vendor, Luminate Online helps non-profits:
Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.
According to the vendor, Luminate Online helps non-profits:
- Better understand online supporters
- Make the right ask at the right time
- Launch creative fundraising campaigns
Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.
Blackbaud Luminate Online Features
- Supported: Dynamic Email Campaigns
- Supported: Online Fundraising with Smart Donation Forms
- Supported: Donation Processing
- Supported: Fundraising Analytics & Reporting
- Supported: Calendar Events
- Supported: eCommerce Capabiltiies
- Supported: Engagement Factors
- Supported: Luminate Advocacy
- Supported: Peer to Peer Fundraising with Luminate TeamRaiser
Blackbaud Luminate Online Screenshots
Blackbaud Luminate Online Video
National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™
Blackbaud Luminate Online Integrations
Blackbaud Luminate Online Competitors
- Salsa Engage
- Classy
- Bonterra Development + Digital
- Engaging Networks
Blackbaud Luminate Online Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Canada, United States, Some European Countries |
| Supported Languages | English |
Frequently Asked Questions
Salsa Engage, Classy, and Bonterra Development + Digital are common alternatives for Blackbaud Luminate Online.
Reviewers rate Availability highest, with a score of 10.
The most common users of Blackbaud Luminate Online are from Mid-sized Companies (51-1,000 employees).
Blackbaud Luminate Online Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 30% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
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Reviews and Ratings
(154)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
May 22, 2018
Luminate - easy online email marketing
Luminate is used mostly among the fundraising and communications teams. It gives us an easy way to email groups of people our newsletters, job alerts, event invitations etc., allowing us to customize the group, reuse lists, update lists etc. At my current organization, we don't use Luminate for donation pages or TeamRaiser yet -- that's coming - but at an older organization we used it all and it was so handy to have a complete picture without having to go into Raiser's Edge. I can't wait to have all of that set up at my current organization too. If you're already a user of Raiser's Edge it makes it all the more seamless to import/export data, email groups, track open and click rates, check on their peer-to-peer or third party fundraising etc.
- Track email open rates, click through rates, donations associated etc.
- Peer to peer fundraising tracking and emails.
- Emailing groups is easy and intuitive - in multiple languages too.
- A few things in events aren't multi-language by default.
- Team Raiser out of the box isn't pretty - best to have redesigned skin.
- US customers tend to get improvements first - but that's typical of anything for us Canadian customers.
- artez and frontstream
We have used Artez/Frontstream for donation pages and peer to peer but it doesn't seem to offer the flexibility and donor experience as well as Luminate Online does. Emailing is limited and user experience for peer to peer is basic. Not as much support or interest in helping to make your organization as successful as it can be.
5
Main users: database admin and digital officer. Additional users: gift processor, admin, direct response officer. We are adding TeamRaiser soon, so then our peer-to-peer person will be using it a lot as well. The main power users are in it almost daily, while the additional users are only in the system maybe a couple of times a week.
Yes
We replaced another third party/peer-to-peer system and our online donation pages with Luminate. It's much better usability for end users and backend internal users, integrates better with Raiser's Edge and other BlackBaud products which we already had, and just made more sense to reduce time, fees, data, and systems overall.
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
Ultimately we did a map to see what our ROI would be on this including implementation fees/set up time etc... and the staff time saved alone made it worth it. Our database, email builder, finance staff, fundraising staff etc, all would be saving hours and hours of work by simplifying the data and the systems used.
I wouldn't change how we did it - I'd just do it earlier! We should have made the move years ago. When I got here I was baffled why we only had certain systems and not everything under one roof. It saves so much more time, money, patience.... And having one view on all of our online data just makes sense.
- Online training
- Self-taught
Fairly intuitive and easy to use in laid out steps. Support is easy to access for any help if you get stuck, but it's only when I need to do more complicated things that I find I need their help. I find the menus and how to find things makes sense, and once you're in a section the sidebar step by step walks you through everything you need to do to complete whatever it is you need to do.
No
Not sure that it's available, but not needed. There is chat support available during business hours, phone number, or my own dedicated rep I can email anytime who answers quickly and gets me the answers i need if need be. Love the chat support especially - easy way to get connected, have a transcript of the discussion, solution, or links to more resources.
Yes
Yes, they gave me a workaround to use until it was solved, which was fairly quick. They gave an update and best solution to work around the bug in the mean time, and helped explain it so I could easily continue my work until the bug was worked out. They were aware of it already when I reported it too so it was nice to know they're on top of things.
We recently were trying to get an email invitation out to a group of donors when we realized our event rsvp button wasn't working all of a sudden - even though it had been working fine in the past. Quickly hopped on chat support, they popped into our event to take a look and discovered the issue was because we had a developer working on a new page wrapper which was the same one being used for events. Even though it was out of their scope, they pointed us in the right direction and we were able to have our developer go in and fix the error they had created and got our email out on time!
May 22, 2018
Luminate Online - worth the investment
The most recent organization I helped implement Luminate Online has used it for their entire organization. The whole point of turning to LO was to have all communications/interactions-type data in one place, which is exactly what LO provided. All constituent information is housed in LO, where information is collected about donations, registrations, fundraising, survey responses and email communications. Having all information in one place allows all departments to better report and communicate with constituents.
- LO is a great one-stop-shop for registration/fundraising events. Allowing users to register and then fundraise using the same tool (i.e. the same login) is a great way to enhance fundraising results. Also having this information be a part of the main database is incredibly helpful for an organization.
- LO is great for email campaigns - the system allows you to create different groups and queries of your database and then target constituents with messages that are appropriate to them.
- LO's donation forms are pretty simple to set up and are an easy way to track both online and offline donations.
- LO's TeamRaiser can be a bit tricky to use. It's a great tool, but to make it look really nice and be user friendly, it needs someone with some coding expertise to set it up.
- Parts of the LO system are still not mobile responsive (the participant center in particular). I know LO is working on this, but until it's done, this is going to be a frustration for some users.
- While Blackbaud has really invested in tutorials and help/support areas, LO can still be incredibly overwhelming for an organization that is new to the system and doesn't have the money to pay someone to help set it up, or doesn't have someone on staff who has used it before.
- provided an easy way to collect online donations, event participants and all online interactions
I've worked with products that address only portions of what Luminate Online offers - products such as Classy, mail chimp, Constant Contact.
5
Database administration, accounting, fundraising, marketing
1
Knowledge of LO as well as some general development and IT skills are useful.
- Managing constituents
- Accepting and tracking online donations
- Event registration
- Peer-to-peer fundraising
- Email communication
- Creating surveys to poll/engage constituents
- Provide fundraising pages for individual, non-event fundraisers to raise money on behalf of the organization
- More email communication
- Collect additional data on constituents and segment/conditionalize content appropriately
- Online training
- Self-taught
It depends on what you're trying to do. Certain aspects like browsing constituent records and pulling reports are pretty easy to figure out on your own, and also hard to "break" and mess anything up. Other aspects like creating emails or TeamRaiser events are much more complicated and would not be worthwhile to do without training.
August 18, 2014
Luminate Online Rocks
Score 10 out of 10
Vetted Review
Verified User
Luminate Online is primarily used by the Communications department for PageBuilder, Email Campaigns, Teamraiser, Donation forms, etc. Development department also utilizes it to research donors, thank major donors, tribute pages, and development online appeals. It addresses our online constituents and ensuring that we are communicating with donors, volunteers, clients, and the general public that is interested in MSAA.
- TeamRaiser
- Donation Campaigns
- Emails
- Interests/ Group Categories
- Pagebuilder pages
- Sustainers
- Import/Export
- Merging
- eTapestry,Salesforce.com,PIDI (Public Interest Data Inc)
Luminate Online has more options than eTapestry and easier to use. PIDI does not offer the same options and Salesforce you would need to add on additional apps from the exchange.
5
Communications and Development departments
2
Communications Manager and Communications Coordinator support in-house Luminate Online.
- TeamRaiser helps us connect to volunteers
- Email campaigns help us generate additional funds and easy to use for End of Year
- Donation forms are simple to create and manage
- We use Teamraiser to create a virtual volunteer opportunity, and have been improving each year for the last few years.
- We imported an email purchase group and created a separate group and interest for them.
- Events calendar makes it easy to publish events quickly and update our website.
- Not sure, it meets our needs right now!
- Increased donor retention
- Increased communication between MSAA and donors/clients
- Streamlined process for sustainers
- Automated receipt responders increase efficiency
- Professional services company
Yes
I was not a part of the implementation process but it is usually lengthy, at least 4-6 months at other organizations.
- Time
- Layout
- Website wrapper for pages
- Email header consistency
- Online training
- In-person training
- Self-taught
Yes, some things were easy to learn from the FAQ.
Be sure to work with a good implementation partner and ask questions before making any change to the system since it can change the whole thing.
No - we have not done any customization to the interface
No
Yes
Yes, it was resolved within a few days!
We were unsure where to upload the information from our email append so we worked with our team from PIDI and Luminate at Blackbaud to help us import to the right fields.
- Donation Forms
- Page Builder
- Email Campaigns
- Teamraiser - to set up
- Import/Export
- Custom Queries/Reports
- PIDI
Difficult and the integration is not seamless. Blackbaud purchased PIDI and did not create an easy way to integrate the two platforms.
- Salesforce
- Quickbooks
- Peachtree
- File import/export
Be sure that all of Blackbaud products integrate with each other.
Not sure, I was not part of that process.
No.
- Bugs are fixed
- Additional capabilities
- Not sure, I am not in charge of the upgrade process.
No
No