Very, very powerful. More than a little complicated.
Rating: 7 out of 10
October 19, 2023
AB
Vetted Review
Verified User
16 years of experience
5
Marketing
Database Admin
Fundraising
Direct Mail
Database Admin
Fundraising
Direct Mail
Overview
What is Blackbaud Luminate Online?
Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits:Better understand online supportersMake the right ask at…
Learn from top reviewers
Blackbaud Luminate Online
Rating: 8 out of 10
December 30, 2023DFCI Philanthropy uses Blackbaud Luminate Online for our online fundraising efforts, including but not limited to directed and unrestricted giving, event registration, and pee...
Verified user
Professional
5 years of experienceLuminate Online - Benefits for donation pages, receipting, and email templates
Rating: 7 out of 10
October 25, 2023We use Blackbaud Luminate Online for email blasts, online giving, email suppressions, list management for communications, donation form creation, email templates, and more. Th...
Verified user
Manager
3 years of experienceVery, very powerful. More than a little complicated.
Rating: 7 out of 10
October 19, 2023We currently use Blackbaud Luminate Online as our online giving platform, as well as for eNews emails and marketing emails. We have a healthy sustainer program, and Blackbaud ...
Essential for Non-profits!
Rating: 9 out of 10
October 28, 2022Blackbaud Luminate Online is an all inclusive platform and essential for a lot of non-profits. If you want a system that not only manages donors and donor relations, but also ...
DeAndre Bellows
Project Manager - Marketing
Marketing and Development Coordinator
The Eye Cancer Foundation
1 year of experienceMoving on from Luminate Online
Rating: 1 out of 10
November 25, 2021We use Luminate online for peer-to-peer fundraising, direct digital marketing and fundraising, and eCommerce. We do not use Luminate for gift processing and reconciliation [bu...
Verified user
Manager
2 years of experienceLuminate Online - essential tool for nonprofit email marketing
Rating: 7 out of 10
February 4, 2020Luminate Online (LO) is primarily used for email marketing/communications, both in national e-blasts and localized e-vites and announcements. LO is also used for Calendar of E...
Verified user
Manager
10 years of experienceIt does a lot, if you can afford it.
Rating: 8 out of 10
October 23, 2019Our organization does about three dozen walks during the year, and a number of ticket events, and Luminate was the platform used for all of them. We used Luminate to manage th...
Verified user
Administrator
4 years of experienceShining a Light through Luminate
Rating: 9 out of 10
June 4, 2018We currently use Luminate for our annual fundraising walk (peer to peer fundraising).
Luminate Online - Great for team-based fundraising and email marketing
Rating: 8 out of 10
June 3, 2018We use Luminate Online for team-based fundraising events, special events (galas, ticketed events, etc.), email marketing, and personal fundraising. It is implemented by the ma...
Verified user
Manager
10 years of experienceLuminate Online - The sky's the limit!
Rating: 6 out of 10
May 31, 2018We use Luminate Online for our online communications and fundraising. All of our email lists and emails live in Luminate Online, and we set up all of our online donation forms...
Verified user
Employee
4 years of experienceLuminate Online Review
Rating: 9 out of 10
May 31, 2018Luminate Online is our main fundraising platform used for sending email communications, donation forms and campaign landing pages, as well as event registrations.
Jennifer Mejia, MPA
Manager - Marketing
Social Media Specialist
Little City Foundation
1 year of experienceLuminate Online will illuminate your business processes and make them brighter!
Rating: 10 out of 10
May 30, 2018We use the multi-center version of Luminate Online nationwide for our entire organization. We use it to manage all email communications, peer to peer fundraising events, advoc...
Verified user
Analyst
8 years of experienceLuminate Online - Your Fundraising Hub
Rating: 9 out of 10
May 29, 2018Luminate is such a big machine that different departments are using it across our organization. From advocacy to direct response to prevention we all benefit from its vast cho...
New to Luminate
Rating: 6 out of 10
May 29, 2018Luminate Online is being used by our organization for online donation form capabilities - monthly, one-time, in celebration, in memoriam. It will also allow us to set up event...
Luminate Online-Great tool for email marketing
Rating: 7 out of 10
May 29, 2018Luminate Online is being used by both the development and the marketing departments of our organization. We also use it for special events, property news and events, and a hos...
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Awards
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Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is Blackbaud Luminate Online?
Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online…
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/online…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is DonorPerfect?
DonorPerfect is a fundraising software solution, used by fundraisers to manage gifts, donor relationships, communications, receipting, and other initiatives from a single system. DonorPerfect supports monthly giving success. Dashboard analytics and reporting provide insight into what drives…
What is Blackbaud eTapestry?
Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new…
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Blackbaud Luminate Online?
Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.
According to the vendor, Luminate Online helps non-profits:
Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.
According to the vendor, Luminate Online helps non-profits:
- Better understand online supporters
- Make the right ask at the right time
- Launch creative fundraising campaigns
Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.
Blackbaud Luminate Online Features
- Supported: Dynamic Email Campaigns
- Supported: Online Fundraising with Smart Donation Forms
- Supported: Donation Processing
- Supported: Fundraising Analytics & Reporting
- Supported: Calendar Events
- Supported: eCommerce Capabiltiies
- Supported: Engagement Factors
- Supported: Luminate Advocacy
- Supported: Peer to Peer Fundraising with Luminate TeamRaiser
Blackbaud Luminate Online Screenshots
Blackbaud Luminate Online Video
National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™
Blackbaud Luminate Online Integrations
Blackbaud Luminate Online Competitors
- Salsa Engage
- Classy
- Bonterra Development + Digital
- Engaging Networks
Blackbaud Luminate Online Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Canada, United States, Some European Countries |
| Supported Languages | English |
Frequently Asked Questions
Salsa Engage, Classy, and Bonterra Development + Digital are common alternatives for Blackbaud Luminate Online.
Reviewers rate Availability highest, with a score of 10.
The most common users of Blackbaud Luminate Online are from Mid-sized Companies (51-1,000 employees).
Blackbaud Luminate Online Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 30% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
Compare with
Reviews and Ratings
(154)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Ease of Use: Reviewers have found the TeamRaiser module simple and easy to personalize, making peer-to-peer fundraising straightforward for participants.
Robust Feature Set: Customers appreciate the Donation Form module's diverse features, allowing for customized branding and styling tailored to their organization.
Detailed Reporting Capabilities: Users value the Constituent 360 module for its comprehensive information gathering tools and seamless data exchange with other systems like CRM platforms.
Versatility: Users have praised the platform for its online donation page management features, analytics for tracking campaign success, templates for donation pages and newsletters, donor profiles specificity, managing recurring giving options, online donor management system functionality, impressive email marketing capabilities with advanced analytics equal to or surpassing previous platforms, ease of event creation post-learning curve, and overall comprehensiveness covering various aspects effectively.
Uniformity and Robustness: Users have expressed that the modules in Blackbaud Luminate Online need to be more uniform and robust for back-end users. Some users have specifically mentioned difficulties in navigating between different modules due to inconsistencies in design and functionality.
Limited Customizability of Reports: Some reviewers have found the out-of-the-box reports insufficient for many national nonprofits, indicating a need for customization in campaign components which may not be straightforward for novice users. Users have highlighted challenges in tailoring reports to specific organizational needs, leading to frustrations with the limited flexibility offered by the platform.
Complexity and Training Requirement: Customers have noted that Blackbaud Luminate Online is overwhelming due to its complexity, requiring extensive training to become comfortable with it. Several users have emphasized the steep learning curve associated with the system, particularly for new administrators who must invest significant time and resources into mastering its features.
Reviews
(1-21 of 21)Companies can't remove reviews or game the system. Here's why
Shining a Light through Luminate
Rating: 9 out of 10
June 04, 2018
NB
Vetted Review
Verified User
2 years of experience
3
One staffer is the lead and the other two are support
Luminate Online Review
Rating: 9 out of 10
May 31, 2018
JM
Vetted Review
Verified User
1 year of experience
2
Marketing and Database Management
Luminate Online - Your Fundraising Hub
Rating: 9 out of 10
May 29, 2018
SG
Vetted Review
Verified User
7 years of experience
Financial, Support, web development, Mision, Prevention, Community Relations, Operations
New to Luminate
Rating: 6 out of 10
May 29, 2018
Verified User
Vetted Review
Verified User
3
Communications specialist: designs email campaigns, monitors performance of email campaigns, provides design advice and recommendations
Fundraising coordinator: provides customer service, corrects errors in records and tax receipts and monitors TeamRaiser events
Database manager: manages configuration of database, data health monitoring, correction of tax receipting and data entry errors, improvements to overall functionality of system, including donation forms and do it yourself fundraising platform
Luminate Online-Great tool for email marketing
Rating: 7 out of 10
May 29, 2018
AB
Vetted Review
Verified User
3 years of experience
10
Development and Marketing
Luminate - easy online email marketing
Rating: 8 out of 10
May 22, 2018
Verified User
Vetted Review
Verified User
6 years of experience
5
Main users: database admin and digital officer. Additional users: gift processor, admin, direct response officer. We are adding TeamRaiser soon, so then our peer-to-peer person will be using it a lot as well. The main power users are in it almost daily, while the additional users are only in the system maybe a couple of times a week.
Luminate Online - worth the investment
Rating: 9 out of 10
May 22, 2018
DD
Vetted Review
Verified User
6 years of experience
5
Database administration, accounting, fundraising, marketing
Ruminate about Luminate
Rating: 7 out of 10
May 22, 2018
PN
Vetted Review
Verified User
6 years of experience
30
Marketing, IS, event managers, different departments of the hospital depending on if they are sending e-mails
Luminate Online Review
Rating: 7 out of 10
May 22, 2018
Verified User
Vetted Review
Verified User
7 years of experience
12
Email building
Content creation
Transaction data
Constituent maintenance
Content creation
Transaction data
Constituent maintenance
A stable suite of tools that needs to get competitive soon
Rating: 4 out of 10
November 10, 2017
Verified User
Vetted Review
Verified User
7 years of experience
17
We have a wide range of business functions using Luminate to differing degrees. Marketing and Events departments use it heavily for event ticketing, fundraising activities, and email marketing. Our Finance and Donation Processing groups primarily use it for pulling user and donation data out for financial reconciliation and to feed data into Raiser's Edge.
TeamRaiser is a Porche - we just wanted a bike
Rating: 10 out of 10
November 03, 2017
AD
Vetted Review
Verified User
1 year of experience
5
Annual fund, athletic fundraising, database admin, executive assistant, and alumni director. LO is used for both P2P fundraisers and online event registration.
Celebrating a Decade with Luminate Online
Rating: 8 out of 10
October 12, 2017
KS
Vetted Review
Verified User
9 years of experience
4
Office staff, database admin, communication director and webmaster.
Luminate - Good for some, but not for all
Rating: 5 out of 10
September 21, 2017
Verified User
Vetted Review
Verified User
1 year of experience
10
Event staff and data entry staff (all on the Development team), finance department (report pulls only). Events staff create pages for event and gift entry staff only enters financial transactions.
Good "starter pack", but needs customization to keep up with organization wants
Rating: 7 out of 10
September 11, 2017
Verified User
Vetted Review
Verified User
4 years of experience
3
Operations / Database management / email marketing
Solid Product, has really filled the gap for us on Peer to Peer Fundrasing
Rating: 9 out of 10
August 31, 2017
Verified User
Vetted Review
Verified User
3 years of experience
20
Several are event and website builders and most will just run reports. But we do support event managers throughout the organization.
Advocate with Luminate
Rating: 10 out of 10
August 31, 2017
SL
Vetted Review
Verified User
1 year of experience
2
Nonprofit
Cystic Fibrosis Advocacy
Solid for CRM
Rating: 6 out of 10
July 07, 2017
Verified User
Vetted Review
Verified User
3 years of experience
5
Our non profit marketing, development and communications teams use the system daily.
Difficult to use in current social web environment.
Rating: 3 out of 10
May 06, 2017
Verified User
Vetted Review
Verified User
8 years of experience
Luminate Online is good, not great, but gets the job done.
Rating: 6 out of 10
April 22, 2015
Verified User
Vetted Review
Verified User
4 years of experience
15
Various teams from the office of Philanthropy -- Annual Giving, Gift and Record Services, Events, Donor Communications, Stewardship, Alumni Relations
Luminate Online Rocks
Rating: 10 out of 10
August 18, 2014
Verified User
Vetted Review
Verified User
3 years of experience
5
Communications and Development departments