Blackbaud Luminate Online

Blackbaud Luminate Online

Score 5.6 out of 10
Blackbaud Luminate Online

Overview

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.

According to the vendor, Luminate Online helps non-profits:
  • Better understand online supporters
  • Make the right...
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Recent Reviews

New to Luminate

6 out of 10
May 29, 2018
Luminate Online is being used by our organization for online donation form capabilities - monthly, one-time, in celebration, in memoriam. …
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Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/online…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

Sustainable Food Center’s Online Fundraising Skyrockets with Luminate Online™ and Raiser’s Edge NXT™
02:18
National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™
02:04
Crohn's & Colitis Foundation of America Connects Families with Blackbaud Solutions
02:10
Four Oaks Family and Children Services Goes Multichannel with Luminate Online™ and Luminate CRM™
01:48
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Product Details

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.

According to the vendor, Luminate Online helps non-profits:
  • Better understand online supporters
  • Make the right ask at the right time
  • Launch creative fundraising campaigns
Automated campaigns stimulate engagement and action through targeted welcome messages with personalized appeals. Smart online and mobile donation forms dynamically tailor the ask and provide flexible options like recurring, matching and tribute gifts to optimize conversion and maximize giving.

Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.

Blackbaud Luminate Online Features

  • Supported: Dynamic Email Campaigns
  • Supported: Online Fundraising with Smart Donation Forms
  • Supported: Donation Processing
  • Supported: Fundraising Analytics & Reporting
  • Supported: Calendar Events
  • Supported: eCommerce Capabiltiies
  • Supported: Engagement Factors
  • Supported: Luminate Advocacy
  • Supported: Peer to Peer Fundraising with Luminate TeamRaiser

Blackbaud Luminate Online Screenshots

Screenshot of Email Overview DashboardScreenshot of Luminate allows you to enable multiple types of giving - from recurring to matching and everything between.Screenshot of Luminate enables you to reach out to supporters in multiple waysScreenshot of Luminate Peer to Peer fundraising with DIY events, also enables your supporters to fundraising on their behalf.

Blackbaud Luminate Online Videos

Sustainable Food Center’s Online Fundraising Skyrockets with Luminate Online™ and Raiser’s Edge NXT™
National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™
Crohn's & Colitis Foundation of America Connects Families with Blackbaud Solutions
Four Oaks Family and Children Services Goes Multichannel with Luminate Online™ and Luminate CRM™

Blackbaud Luminate Online Competitors

Blackbaud Luminate Online Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, United States, Some European Countries
Supported LanguagesEnglish

Frequently Asked Questions

Salsa Engage, Salesforce Marketing Cloud Email Studio, and Classy are common alternatives for Blackbaud Luminate Online.

Reviewers rate Availability highest, with a score of 10.

The most common users of Blackbaud Luminate Online are from Mid-sized Companies (51-1,000 employees).

Blackbaud Luminate Online Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews

(1-14 of 14)
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May 29, 2018

New to Luminate

Score 6 out of 10
Vetted Review
Verified User
Great information presented by knowledgeable trainers! Would be great if there was more variety of training available for Luminate Online, including how to get into the finer details of the system.
Score 8 out of 10
Vetted Review
Verified User
Easy to use, online classes on your own time,can pay extra for more training resources. Lots of videos, articles and a forum for customers to interact and ask other users questions/ask for suggestions. Your rep can also recommend certain classes tailored to your organizations' needs. There are also in person training courses you can sign up for.
Daniella Dowiak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
They do a great job reviewing the product and providing some best practices/tips you might not know if you didn't do the training. I gave it a 9 vs a 10 because sometimes it's been a while since those leading the training have used the product the way an organization would, so there are a few areas that could be improved upon.
Lawrence Willim | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
The trainings are very dependent on the instructor and the pace of the class and the questions being asked. Overall, the training is good. I prefer the self-paced, online trainings that can be completed on your own. Tips and tricks to make your work go faster are very helpful while some of the more theoretical topics require time in the software exploring on your own.
Score 4 out of 10
Vetted Review
Verified User
Training options are limited, costly, and poorly organized. Before the Blackbaud acquisition, Convio had a large number of topical webinars freely available as part of being a client. Now, all but the most basic training opportunities are only available at expensive à la carte prices or through an access plan that is even more cost prohibitive for all but the biggest organizations. We have had to handle onboarding and training almost completely internally because of the lack of viable options.
Kelly Norris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Blackbaud does a good job making detailed guides on how to use each option and tab Luminate has to offer. They also are available to help through chat which makes figuring out problems and learning new skills a lot easier.
Score 5 out of 10
Vetted Review
Verified User
When I used the training, I had actually been using Luminate Online but figured it might help me learn to use the tools more effectively. And it did. The sessions were helpful and even as a current user I felt like I learned how to use the tools more effectively.
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