Blackbaud Luminate Online
DFCI Philanthropy uses Blackbaud Luminate Online for our online fundraising efforts, including but not limited to directed and …
Overview
What is Blackbaud Luminate Online?
Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits:Better understand online supportersMake the right ask at…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is Blackbaud Luminate Online?
Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online…
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/online…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
6 people also want pricing
Alternatives Pricing
What is Jotform?
Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more…
What is DonorPerfect?
DonorPerfect is a fundraising software solution, used by fundraisers to manage gifts, donor relationships, communications, receipting, and other initiatives from a single system. DonorPerfect supports monthly giving success. Dashboard analytics and reporting provide insight into what drives…
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Blackbaud Luminate Online?
Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.
According to the vendor, Luminate Online helps non-profits:
Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.
According to the vendor, Luminate Online helps non-profits:
- Better understand online supporters
- Make the right ask at the right time
- Launch creative fundraising campaigns
Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.
Blackbaud Luminate Online Features
- Supported: Dynamic Email Campaigns
- Supported: Online Fundraising with Smart Donation Forms
- Supported: Donation Processing
- Supported: Fundraising Analytics & Reporting
- Supported: Calendar Events
- Supported: eCommerce Capabiltiies
- Supported: Engagement Factors
- Supported: Luminate Advocacy
- Supported: Peer to Peer Fundraising with Luminate TeamRaiser
Blackbaud Luminate Online Screenshots
Blackbaud Luminate Online Video
National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™
Blackbaud Luminate Online Integrations
Blackbaud Luminate Online Competitors
- Salsa Engage
- Classy
- Bonterra Development + Digital
- Engaging Networks
Blackbaud Luminate Online Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Canada, United States, Some European Countries |
| Supported Languages | English |
Frequently Asked Questions
Salsa Engage, Classy, and Bonterra Development + Digital are common alternatives for Blackbaud Luminate Online.
Reviewers rate Availability highest, with a score of 10.
The most common users of Blackbaud Luminate Online are from Mid-sized Companies (51-1,000 employees).
Blackbaud Luminate Online Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 30% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
Compare with
Reviews and Ratings
(154)Attribute Ratings
Reviews
(1-21 of 21)Companies can't remove reviews or game the system. Here's why
December 30, 2023
Blackbaud Luminate Online
Score 8 out of 10
Vetted Review
Verified User
- Blackbaud Luminate Online has allowed us to increase our online fundraising every year since our adoption of the platform in 2019 (2020's Covid impact not withstanding, of course).
Score 7 out of 10
Vetted Review
Verified User
- Increased level of auditing needed
- Increased duplicate record levels
October 19, 2023
Very, very powerful. More than a little complicated.
- It allows us to maintain and grow our recurring donors
- It allows us to stay in touch with donors
- It allows us to segment emails to send to donors
October 28, 2022
Essential for Non-profits!
- The cost of the platform is superseded by what we make in donations (positive)
November 25, 2021
Moving on from Luminate Online
- Positive ROI but with a hard ceiling.
February 04, 2020
Luminate Online - essential tool for nonprofit email marketing
- Better more responsive donation forms may have led to increased EOY online donations/totals
- Increasing costs could prohibit positive ROI
October 23, 2019
It does a lot, if you can afford it.
- I can't speak to hard numbers, but eventually Luminate was abandoned by our organization in favor of less expensive solutions.
May 31, 2018
Luminate Online Review
- Higher conversion rates
- Increased metrics
- Higher newsletter sign ups
May 29, 2018
New to Luminate
- Ability to communicate more frequently and effectively with online donors
- No increase in acquiring new email addresses
- Time-consuming to learn and navigate system
May 29, 2018
Luminate Online-Great tool for email marketing
- Since the RE/LO integration our gift entry team has been able to enter gifts as they come in. It's instant. Prior to integration, we were hand entering gifts and there was a two week backlog.
- Since we can now build Luminate email groups directly from queries in Raiser's Edge, it has saved hours of time uploading and creating groups. And groups are much quicker to create!
- We are able to send a variety of targeted emails to different groups with relative ease.
May 22, 2018
Luminate Online - worth the investment
- provided an easy way to collect online donations, event participants and all online interactions
May 22, 2018
Ruminate about Luminate
- We definitely make money, but the fees and contract costs are getting higher every year.
May 22, 2018
Luminate Online Review
- Helping us grow our peer-to-peer network
- From a usability standpoint, Luminate Online is a huge improvement over the previous solution we used. It's clean and easy for the donor.
- The startup costs to license the product, and to hire the consultants (who were the only ones at the time licensed to implement Luminated Online) was substantial. Web designers were also their own, and this continues to be a niche product that many designers don't have much experience in.
- While the Luminate to Raiser's Edge connector was finally implemented, it still isn't the product that we envisioned it would be, nor does it give us what was promised. Our database manager spends substantially more time with the Luminate connector than with NetCommunity.
July 07, 2017
Solid for CRM
- Buggy forms have lost us donations so that is a negative impact
- On the other hand, using daisy chain donation asks following an action has bumped up donation amounts
Score 3 out of 10
Vetted Review
Verified User
- There's no denying that as a long term Convio client (now Luminate Online) that we have significantly grown our NPO with these tools. And our ROI is in the positive range.
- The negative impact has been the cost of related services we must engage to configure and maintain and deploy many areas of Luminate Online with a small staff. There is just too much "specialized," insider-work-around knowledge to make it a stand-alone product without large additional costs to use the product to it's full potential.
- This product used to set the trends and now it holds us back from being able to take advantage of the trends in many ways. An integrated system can become a limitation in this current social web environment. Staff coming in from outside the Luminate/Convio environment often complain about the system because they are used to the "ease-of-use" of many of today's offerings in the marketplace.
April 11, 2017
Luminate Online Suffices for a mid-sized Local Nonprofit
- Better ability to target donors specifically and maintain complete profiles.
- Saves considerably on data entry time.
- Allows donors and others to access information, donate, and communicate, on a 24-hour basis.
Score 1 out of 10
Vetted Review
Verified User
- ROI has been neutral thus far. We are not yet seeing the benefits in terms of online giving and housefile growth we were promised. But I am not sure I blame Luminate for our lack of growth; I'm just disappointed that using the tool hasn't jumpstarted our efforts.
- We've increased our online giving +200% although this is due in part to our focus on the channel and not entirely on the product.
- We've been able to increase employee efficiency by selecting email lists per message within Luminate Online. With our prior solution we needed to request data be pulled from our database for event email.
- We've really done a great job of growing our online tribute and memorial giving through the use of custom links and the pre-populated information has really helped with the back end processing.
December 16, 2014
Still New Luminate Advocacy User
Score 4 out of 10
Vetted Review
Verified User
- More targeted messaging to our interested constituents, garnering higher action rates
August 18, 2014
Luminate Online Rocks
Score 10 out of 10
Vetted Review
Verified User
- Increased donor retention
- Increased communication between MSAA and donors/clients
- Streamlined process for sustainers
- Automated receipt responders increase efficiency