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Blackbaud Luminate Online

Blackbaud Luminate Online

Overview

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits:Better understand online supportersMake the right ask at…

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Recent Reviews

Blackbaud Luminate Online

8 out of 10
December 30, 2023
DFCI Philanthropy uses Blackbaud Luminate Online for our online fundraising efforts, including but not limited to directed and …
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New to Luminate

6 out of 10
May 29, 2018
Incentivized
Luminate Online is being used by our organization for online donation form capabilities - monthly, one-time, in celebration, in memoriam. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/online…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.

According to the vendor, Luminate Online helps non-profits:
  • Better understand online supporters
  • Make the right ask at the right time
  • Launch creative fundraising campaigns
Automated campaigns stimulate engagement and action through targeted welcome messages with personalized appeals. Smart online and mobile donation forms dynamically tailor the ask and provide flexible options like recurring, matching and tribute gifts to optimize conversion and maximize giving.

Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.

Blackbaud Luminate Online Features

  • Supported: Dynamic Email Campaigns
  • Supported: Online Fundraising with Smart Donation Forms
  • Supported: Donation Processing
  • Supported: Fundraising Analytics & Reporting
  • Supported: Calendar Events
  • Supported: eCommerce Capabiltiies
  • Supported: Engagement Factors
  • Supported: Luminate Advocacy
  • Supported: Peer to Peer Fundraising with Luminate TeamRaiser

Blackbaud Luminate Online Screenshots

Screenshot of Email Overview DashboardScreenshot of Luminate allows you to enable multiple types of giving - from recurring to matching and everything between.Screenshot of Luminate enables you to reach out to supporters in multiple waysScreenshot of Luminate Peer to Peer fundraising with DIY events, also enables your supporters to fundraising on their behalf.

Blackbaud Luminate Online Video

National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™

Blackbaud Luminate Online Competitors

Blackbaud Luminate Online Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, United States, Some European Countries
Supported LanguagesEnglish

Frequently Asked Questions

Salsa Engage, Classy, and Bonterra Development + Digital are common alternatives for Blackbaud Luminate Online.

Reviewers rate Availability highest, with a score of 10.

The most common users of Blackbaud Luminate Online are from Mid-sized Companies (51-1,000 employees).

Blackbaud Luminate Online Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(154)

Attribute Ratings

Reviews

(1-25 of 26)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
After some time with the system, it is mostly easy to use. If you're planning to create custom pages. email templates, etc you will need knowledge of html and css. Some functionality requires additional steps than should be necessary - ex. events can't be cross-referenced in LCRM, you must first create the event in LCRM then go through a process to mirror in Luminate Online.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
You have to be very tech savvy to use Luminate to its fullest potential. You can get buy with the training, but there is a steep learning curve and you almost need 6 months to 1 year of in-person training to really be able to anything substantial. The online training lessons are not going to cut it while learning this program.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
There are different modules within Luminate Online and the UI and process flow is inconsistent across modules, making teaching it to new users more difficult. I know they have plans on correcting this in upcoming editions, but for now, it's inconsistent.
Daniel Ballard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Once you learn the Luminate system, it's quite easy to navigate. However when I first began using the system, I had to have a number of people continually walk me through and/or teach myself how to update or create in Luminate which would take me well over an hour at a time. Eventually once I learned what I was doing, updates and creating takes a matter of minutes.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Very intuitive and easy to use. Lots of support and help access if need be. Lots of great tools within to use for customization and personalization. Easy to add images, links, custom stationery for header and footer etc. Easy to add groups to email to and keep track of open rates, click through rates etc. Multi lingual possible as well!
Daniella Dowiak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Luminate has a bit of a learning curve. If you jump into it blind, it's going to be tough to figure out all the components and best practices. Once you've learned the system and have some templates set up, it's very easy to use. It just takes a little time to get there.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support is very lacking. It doesn't feel intuitive in design. It often feels like you just kind of have to click around and guess and try at what you need. If you have some tech savvy you'll do fine.
Lawrence Willim | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Laminate is an extremely powerful fundraising tool that excels at helping you segment your audience. Smaller organizations with fewer emails and overall constituents may find that a large portion of its capabilities are not utilized. In conjunction with other databases such as Rasier's Edge, inter-system communication could stand an upgrade.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Functions are often inconsistently placed from module to module, buried deep in settings, or only available from certain screens, creating a steep learning curve. There are also frequently limitations to what you can or cannot accomplish that are not intuitive and can hold up progress or require workarounds. Add to all of that very poor help documentation and very limited "sandbox" testing options, and you have a very frustrating tool that requires a lot of trial and error to operate.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Luminate is not as intuitive as it could be and it is definitely not accessible for the average user. Getting help from support requires that you are listed as one of the users from your org that is authorized to contact support, so help is not readily accessible. But, the results that are possible from LO are fantastic, so if you have a staff member who is able to spend the time learning the product, can comprehend enough about webpages to work with the many moving parts and you're willing to pay for the quality, then this is a great tool.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
The usability from an admin standpoint is very poor. CSS style sheets do not hold, bug exists in functionality, things never appear they way you intended, and common sense capabilities that should be available are not available. For example, there exists no easy way for a donor in an honor donation to notify his honoree about the gift unless one inserts a separate module into the form (e-card). It should not have to be this complicated.

Store is not mobile responsive. Coupon capabilities are limited.
Kelly Norris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In my opinion, I think the platform is very user friendly. Yes, there are a lot of components one must learn to know that each component intertwines with the other. Once you do know how all the functions are used it is very helpful to have webpages, emails and transaction info all in one place.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
One of the biggest challenges we had with Luminate was getting it to work in our IS security environment. As an example - though not limited to Luminate - we could not follow recommendations like whitelisting, which resulted in deliverability problems to our employee audiences.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It has most of the functionality that you need but is not the easiest or most intuitive product to use. While it's email module isn't as good as say MailChimp and surveys aren't as good as SurveyMonkey, having it all in one product does make a difference.
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