Blackbaud Luminate Online

Blackbaud Luminate Online

Score 5.6 out of 10
Blackbaud Luminate Online

Overview

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.

According to the vendor, Luminate Online helps non-profits:
  • Better understand online supporters
  • Make the right...
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Recent Reviews

New to Luminate

6 out of 10
May 29, 2018
Luminate Online is being used by our organization for online donation form capabilities - monthly, one-time, in celebration, in memoriam. …
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Reviewer Pros & Cons

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Pricing

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What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/online…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

Sustainable Food Center’s Online Fundraising Skyrockets with Luminate Online™ and Raiser’s Edge NXT™
02:18
National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™
02:04
Crohn's & Colitis Foundation of America Connects Families with Blackbaud Solutions
02:10
Four Oaks Family and Children Services Goes Multichannel with Luminate Online™ and Luminate CRM™
01:48
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Product Details

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.

According to the vendor, Luminate Online helps non-profits:
  • Better understand online supporters
  • Make the right ask at the right time
  • Launch creative fundraising campaigns
Automated campaigns stimulate engagement and action through targeted welcome messages with personalized appeals. Smart online and mobile donation forms dynamically tailor the ask and provide flexible options like recurring, matching and tribute gifts to optimize conversion and maximize giving.

Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.

Blackbaud Luminate Online Features

  • Supported: Dynamic Email Campaigns
  • Supported: Online Fundraising with Smart Donation Forms
  • Supported: Donation Processing
  • Supported: Fundraising Analytics & Reporting
  • Supported: Calendar Events
  • Supported: eCommerce Capabiltiies
  • Supported: Engagement Factors
  • Supported: Luminate Advocacy
  • Supported: Peer to Peer Fundraising with Luminate TeamRaiser

Blackbaud Luminate Online Screenshots

Screenshot of Email Overview DashboardScreenshot of Luminate allows you to enable multiple types of giving - from recurring to matching and everything between.Screenshot of Luminate enables you to reach out to supporters in multiple waysScreenshot of Luminate Peer to Peer fundraising with DIY events, also enables your supporters to fundraising on their behalf.

Blackbaud Luminate Online Videos

Sustainable Food Center’s Online Fundraising Skyrockets with Luminate Online™ and Raiser’s Edge NXT™
National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™
Crohn's & Colitis Foundation of America Connects Families with Blackbaud Solutions
Four Oaks Family and Children Services Goes Multichannel with Luminate Online™ and Luminate CRM™

Blackbaud Luminate Online Competitors

Blackbaud Luminate Online Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, United States, Some European Countries
Supported LanguagesEnglish

Frequently Asked Questions

Salsa Engage, Salesforce Marketing Cloud Email Studio, and Classy are common alternatives for Blackbaud Luminate Online.

Reviewers rate Availability highest, with a score of 10.

The most common users of Blackbaud Luminate Online are from Mid-sized Companies (51-1,000 employees).

Blackbaud Luminate Online Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews

(1-25 of 82)
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Score 9 out of 10
Vetted Review
Verified User
Blackbaud Luminate Online is an all inclusive platform and essential for a lot of non-profits. If you want a system that not only manages donors and donor relations, but also keeps track of analytics, frequency of donations and all major gifts in one place, then this is the right application to use. We have used other services in the past and none compare to everything Blackbaud Luminate Online has to offer.
Score 1 out of 10
Vetted Review
Verified User
We use Luminate online for peer-to-peer fundraising, direct digital marketing and fundraising, and eCommerce. We do not use Luminate for gift processing and reconciliation [but] instead rely on a one-way data flow to Raiser's Edge via Omatic's Importomatic.
Score 7 out of 10
Vetted Review
Verified User
Luminate Online (LO) is primarily used for email marketing/communications, both in national e-blasts and localized e-vites and announcements. LO is also used for Calendar of Events updates, Surveys/forms, online donation campaign management in both Communications/Marketing and Development but also to promote and facilitate any of our programs and services that have an online component.
Score 8 out of 10
Vetted Review
Verified User
Our organization does about three dozen walks during the year, and a number of ticket events, and Luminate was the platform used for all of them. We used Luminate to manage these events, create donation forms, and send emails to our event registrants and constituents. We also used Luminate to create segmented lists for our marketing efforts.
Score 8 out of 10
Vetted Review
Verified User
We use Luminate Online for team-based fundraising events, special events (galas, ticketed events, etc.), email marketing, and personal fundraising. It is implemented by the marketing communications department but also utilized by the development department. It's a full suite of tools for fundraising and communicating with your constituents.
Score 6 out of 10
Vetted Review
Verified User
We use Luminate Online for our online communications and fundraising. All of our email lists and emails live in Luminate Online, and we set up all of our online donation forms through Luminate Online. We use it just within our Development Department, and it provides a one-stop solution for the majority of our online endeavors.
Score 10 out of 10
Vetted Review
Verified User
We use the multi-center version of Luminate Online nationwide for our entire organization. We use it to manage all email communications, peer to peer fundraising events, advocacy, and online fundraising.
Samuel Gomez Recuero | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Luminate is such a big machine that different departments are using it across our organization. From advocacy to direct response to prevention we all benefit from its vast choices and offerings. It helps us to better serve our supporters and to manage our fundraising events as well as to set parameters to allow supporters to host their own events and use the platform. It is a great platform to host our events, handle registration fees, upsells, discounts, e-commerce, TeamRaiser and team creation within TeamRaiser, and donation forms for TeamRaiser, etc.

One of the main factors is that you can start small and as you grow the platform will grow with your organization.
May 29, 2018

New to Luminate

Score 6 out of 10
Vetted Review
Verified User
Luminate Online is being used by our organization for online donation form capabilities - monthly, one-time, in celebration, in memoriam. It will also allow us to set up event registrations when or if we host events. TeamRaiser is being used by our organization for DIY fundraising - so allowing our constituents to create fundraising pages in support of our organization.
Amy Barker, bCRE | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Luminate Online is being used by both the development and the marketing departments of our organization. We also use it for special events, property news and events, and a host of other things. It makes online giving and ticket sales easy and integrated. Gift entry and customer entry are easy and accurate.
Daniel Ballard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Luminate online has helped my organization for years to get our message out there. We have been able to reach our donors with many emails that have led to major donations or turned a sale on our site to a total win. It has been a big help for me since joining MV to have Luminate.
Score 8 out of 10
Vetted Review
Verified User
Luminate is used mostly among the fundraising and communications teams. It gives us an easy way to email groups of people our newsletters, job alerts, event invitations etc., allowing us to customize the group, reuse lists, update lists etc. At my current organization, we don't use Luminate for donation pages or TeamRaiser yet -- that's coming - but at an older organization we used it all and it was so handy to have a complete picture without having to go into Raiser's Edge. I can't wait to have all of that set up at my current organization too. If you're already a user of Raiser's Edge it makes it all the more seamless to import/export data, email groups, track open and click rates, check on their peer-to-peer or third party fundraising etc.
Daniella Dowiak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The most recent organization I helped implement Luminate Online has used it for their entire organization. The whole point of turning to LO was to have all communications/interactions-type data in one place, which is exactly what LO provided. All constituent information is housed in LO, where information is collected about donations, registrations, fundraising, survey responses and email communications. Having all information in one place allows all departments to better report and communicate with constituents.
Philip Nawrocki | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use Luminate for all our foundation fundraising. From donation forms to TeamRaiser to eCommerce, we are using Luminate across our foundation and the hospital we support. Luminate makes it easy for us to accept donations and is starting to accept more payment methods. We just implemented PayPal in the last year and will be implementing Apple Pay and Visa Checkout this year. We use the eCommerce module to handle all of our event registrations and ticket purchases. We use TeamRaiser for our 5Ks and peer-to-peer always up fundraising events. Additionally, we use the Email module extensively. It is easy to setup an e-mail to send, note, we hand-code 95% of our e-mails. The statistics you get are the main ones that you would need to make decisions going forward. It is easy to setup an A/B test or a 10/10/80 test.
Lawrence Willim | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Luminate is used as a donor interface within our development department. We are currently the only department with direct involvement with the program. We currently use Luminate to manage our email lists, send e-blasts, set up online donation forms as well as events and surveys. Luminate acts as an intermediary between our donors and our Raiser's Edge database.
January 23, 2018

Luminate for Marketing!

Sydney Graczyk | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Luminate is used by our Marketing, Operations, and Development team. Through Luminate Online, we are able to send out mass emails to targeted groups, track the analytics surrounding the emails, and see donations that come through our online portal. We are also able to add and subtract groups or individual users on an as needed basis.
Kevin Cawthra, CA, CPA | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
We use LO for e-commerce (we have 3 stores using it), as well as for surveys, and some donations/fundraising pages. We are learning the product and hoping to use it for email blasts in the future, as well as for peer to peer fundraising via TeamRaiser. We also want to set up events and use the LO calendar in the future.
December 21, 2017

Luminate Online Review

Tammi Burkhardt | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
We use Luminate Online to send mass emails utilizing dynamic and static groups and opt-in audiences. Luminate Online is used across the whole organization for events, solicitations, newsletters, informational emails, recognition and other miscellaneous correspondence.
December 18, 2017

Loving Luminate

Jennifer Grantham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using Luminate in the following ways:
- Online Constituent Mgmt
- Email Communications
- Online Fundraising Campaigns
- Monthly Giving
- Event Calendar - manage organization wide events
- Light use of E-Commerce
- Teamraiser for our Walks and Peer 2 Peer Fundraising


We are potentially going [to be]migrating our website back to Luminate over the next year and we are looking at using the Advocacy Module.
December 18, 2017

To Luminate or Not

Cindy Avery | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Luminate is used by the fundraising (aka development/advancement) department only. We started using it solely for the ability to manage the online registrations and donations for a large "Run/Walk" we have each year. Now, it is our platform for all online gifts. It eliminates a lot of manual or duplicate entries by the run/walk manager and the gift administrator (me).
Score 7 out of 10
Vetted Review
Verified User
Luminate Online was used as a platform for an annual cause marketing campaign, which was previously hosted on the Blackbaud NetCommunity CMS. It was also later used to replace the "Friends asking friends" functionality of a previous BlackBaud product that wasn't working as well. The Luminate Online platform was only used by the annual giving department in our organization, although our finance had access to the program for financial and database reconciliation. Initially it addressed the problem of creating a storefront, but was also later used to run event-specific fundraising.
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