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Blackbaud Luminate Online

Blackbaud Luminate Online

Overview

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits:Better understand online supportersMake the right ask at…

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Learn from top reviewers

Blackbaud Luminate Online

Rating: 8 out of 10
December 30, 2023
Vetted ReviewVerified User
DFCI Philanthropy uses Blackbaud Luminate Online for our online fundraising efforts, including but not limited to directed and unrestricted giving, event registration, and pee...
Continue reading
Verified user
Professional
Blackbaud Luminate Online5 years of experience

Luminate Online - Benefits for donation pages, receipting, and email templates

Rating: 7 out of 10
October 25, 2023
Vetted ReviewVerified User
We use Blackbaud Luminate Online for email blasts, online giving, email suppressions, list management for communications, donation form creation, email templates, and more. Th...
Continue reading
Verified user
Manager
Blackbaud Luminate Online3 years of experience

Very, very powerful. More than a little complicated.

Rating: 7 out of 10
October 19, 2023
IncentivizedVetted ReviewVerified User
We currently use Blackbaud Luminate Online as our online giving platform, as well as for eNews emails and marketing emails. We have a healthy sustainer program, and Blackbaud ...
Continue reading
Amy Barker
Employee - Other
Database Administrator
Pine Street Inn
Blackbaud Luminate Online16 years of experience

Essential for Non-profits!

Rating: 9 out of 10
October 28, 2022
IncentivizedVetted ReviewVerified User
Blackbaud Luminate Online is an all inclusive platform and essential for a lot of non-profits. If you want a system that not only manages donors and donor relations, but also ...
Continue reading
DeAndre Bellows
Project Manager - Marketing
Marketing and Development Coordinator
The Eye Cancer Foundation
Blackbaud Luminate Online1 year of experience

Moving on from Luminate Online

Rating: 1 out of 10
November 25, 2021
IncentivizedVetted ReviewVerified User
We use Luminate online for peer-to-peer fundraising, direct digital marketing and fundraising, and eCommerce. We do not use Luminate for gift processing and reconciliation [bu...
Continue reading
Verified user
Manager
Blackbaud Luminate Online2 years of experience

Luminate Online - essential tool for nonprofit email marketing

Rating: 7 out of 10
February 4, 2020
IncentivizedVetted ReviewVerified User
Luminate Online (LO) is primarily used for email marketing/communications, both in national e-blasts and localized e-vites and announcements. LO is also used for Calendar of E...
Continue reading
Verified user
Manager
Blackbaud Luminate Online10 years of experience

It does a lot, if you can afford it.

Rating: 8 out of 10
October 23, 2019
IncentivizedVetted ReviewVerified User
Our organization does about three dozen walks during the year, and a number of ticket events, and Luminate was the platform used for all of them. We used Luminate to manage th...
Continue reading
Verified user
Administrator
Blackbaud Luminate Online4 years of experience

Shining a Light through Luminate

Rating: 9 out of 10
June 4, 2018
IncentivizedVetted ReviewVerified User
We currently use Luminate for our annual fundraising walk (peer to peer fundraising).
Continue reading
Nathan B. Smith
Director - Other
Director of Development & Marketing
RAIN, Inc.
Blackbaud Luminate Online2 years of experience

Luminate Online - Great for team-based fundraising and email marketing

Rating: 8 out of 10
June 3, 2018
IncentivizedVetted ReviewVerified User
We use Luminate Online for team-based fundraising events, special events (galas, ticketed events, etc.), email marketing, and personal fundraising. It is implemented by the ma...
Continue reading
Verified user
Manager
Blackbaud Luminate Online10 years of experience

Luminate Online - The sky's the limit!

Rating: 6 out of 10
May 31, 2018
IncentivizedVetted ReviewVerified User
We use Luminate Online for our online communications and fundraising. All of our email lists and emails live in Luminate Online, and we set up all of our online donation forms...
Continue reading
Verified user
Employee
Blackbaud Luminate Online4 years of experience

Luminate Online Review

Rating: 9 out of 10
May 31, 2018
IncentivizedVetted ReviewVerified User
Luminate Online is our main fundraising platform used for sending email communications, donation forms and campaign landing pages, as well as event registrations.
Continue reading
Jennifer Mejia, MPA
Manager - Marketing
Social Media Specialist
Little City Foundation
Blackbaud Luminate Online1 year of experience

Luminate Online will illuminate your business processes and make them brighter!

Rating: 10 out of 10
May 30, 2018
IncentivizedVetted ReviewVerified User
We use the multi-center version of Luminate Online nationwide for our entire organization. We use it to manage all email communications, peer to peer fundraising events, advoc...
Continue reading
Verified user
Analyst
Blackbaud Luminate Online8 years of experience

Luminate Online - Your Fundraising Hub

Rating: 9 out of 10
May 29, 2018
IncentivizedVetted ReviewVerified User
Luminate is such a big machine that different departments are using it across our organization. From advocacy to direct response to prevention we all benefit from its vast cho...
Continue reading
Samuel Gomez Recuero
Analyst - Customer Service
Canadian Cancer Society
Blackbaud Luminate Online7 years of experience

New to Luminate

Rating: 6 out of 10
May 29, 2018
IncentivizedVetted ReviewVerified User
Luminate Online is being used by our organization for online donation form capabilities - monthly, one-time, in celebration, in memoriam. It will also allow us to set up event...
Continue reading
Verified user
Manager

Luminate Online-Great tool for email marketing

Rating: 7 out of 10
May 29, 2018
IncentivizedVetted ReviewVerified User
Luminate Online is being used by both the development and the marketing departments of our organization. We also use it for special events, property news and events, and a hos...
Continue reading
Amy Barker, bCRE
Professional - Other
Membership Operations Manager
The Trustees
Blackbaud Luminate Online3 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Professional in Information Technology
Hospital & Health Care Company, 1001-5000 employees
Verified User
Manager in Professional Services
Non-profit Organization Management Company, 501-1000 employees
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Pricing

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Blackbaud Luminate Online

Blackbaud Luminate Online

N/A
Unavailable

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/online…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.

According to the vendor, Luminate Online helps non-profits:
  • Better understand online supporters
  • Make the right ask at the right time
  • Launch creative fundraising campaigns
Automated campaigns stimulate engagement and action through targeted welcome messages with personalized appeals. Smart online and mobile donation forms dynamically tailor the ask and provide flexible options like recurring, matching and tribute gifts to optimize conversion and maximize giving.

Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.

Blackbaud Luminate Online Features

  • Supported: Dynamic Email Campaigns
  • Supported: Online Fundraising with Smart Donation Forms
  • Supported: Donation Processing
  • Supported: Fundraising Analytics & Reporting
  • Supported: Calendar Events
  • Supported: eCommerce Capabiltiies
  • Supported: Engagement Factors
  • Supported: Luminate Advocacy
  • Supported: Peer to Peer Fundraising with Luminate TeamRaiser

Blackbaud Luminate Online Screenshots

Screenshot of Email Overview DashboardScreenshot of Luminate allows you to enable multiple types of giving - from recurring to matching and everything between.Screenshot of Luminate enables you to reach out to supporters in multiple waysScreenshot of Luminate Peer to Peer fundraising with DIY events, also enables your supporters to fundraising on their behalf.

Blackbaud Luminate Online Video

National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™

Blackbaud Luminate Online Integrations

Blackbaud Luminate Online Competitors

Blackbaud Luminate Online Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, United States, Some European Countries
Supported LanguagesEnglish

Frequently Asked Questions

Salsa Engage, Classy, and Bonterra Development + Digital are common alternatives for Blackbaud Luminate Online.

Reviewers rate Availability highest, with a score of 10.

The most common users of Blackbaud Luminate Online are from Mid-sized Companies (51-1,000 employees).

Blackbaud Luminate Online Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(154)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Ease of Use: Reviewers have found the TeamRaiser module simple and easy to personalize, making peer-to-peer fundraising straightforward for participants.

Robust Feature Set: Customers appreciate the Donation Form module's diverse features, allowing for customized branding and styling tailored to their organization.

Detailed Reporting Capabilities: Users value the Constituent 360 module for its comprehensive information gathering tools and seamless data exchange with other systems like CRM platforms.

Versatility: Users have praised the platform for its online donation page management features, analytics for tracking campaign success, templates for donation pages and newsletters, donor profiles specificity, managing recurring giving options, online donor management system functionality, impressive email marketing capabilities with advanced analytics equal to or surpassing previous platforms, ease of event creation post-learning curve, and overall comprehensiveness covering various aspects effectively.

Uniformity and Robustness: Users have expressed that the modules in Blackbaud Luminate Online need to be more uniform and robust for back-end users. Some users have specifically mentioned difficulties in navigating between different modules due to inconsistencies in design and functionality.

Limited Customizability of Reports: Some reviewers have found the out-of-the-box reports insufficient for many national nonprofits, indicating a need for customization in campaign components which may not be straightforward for novice users. Users have highlighted challenges in tailoring reports to specific organizational needs, leading to frustrations with the limited flexibility offered by the platform.

Complexity and Training Requirement: Customers have noted that Blackbaud Luminate Online is overwhelming due to its complexity, requiring extensive training to become comfortable with it. Several users have emphasized the steep learning curve associated with the system, particularly for new administrators who must invest significant time and resources into mastering its features.

Reviews

(1-25 of 85)
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Blackbaud Luminate Online

Rating: 8 out of 10
December 30, 2023
Verified User
Vetted Review
Verified User
Blackbaud Luminate Online
5 years of experience
Use Cases and Deployment Scope
DFCI Philanthropy uses Blackbaud Luminate Online for our online fundraising efforts, including but not limited to directed and unrestricted giving, event registration, and peer-to-peer fundraising via the TeamRaiser module. We are also able to utilize features such as the Survey module to gather information regarding our current and potential supporters. Blackbaud Luminate Online also allows us to provide web-based content for many of the DFCI initiatives.

Luminate Online - Benefits for donation pages, receipting, and email templates

Rating: 7 out of 10
October 25, 2023
Verified User
Vetted Review
Verified User
Blackbaud Luminate Online
3 years of experience
Use Cases and Deployment Scope
We use Blackbaud Luminate Online for email blasts, online giving, email suppressions, list management for communications, donation form creation, email templates, and more. This product allows us to manage our large communication e -blasts as well as allows us to manage the online donation page creation pretty smoothly. It also allows us to see some of the analytics behind page performance as well as online donation performance.

Very, very powerful. More than a little complicated.

Rating: 7 out of 10
Incentivized
October 19, 2023
AB
Amy Barker
Database Administrator
Pine Street Inn (Non-profit Organization Management, 501-1000 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
16 years of experience
Use Cases and Deployment Scope
We currently use Blackbaud Luminate Online as our online giving platform, as well as for eNews emails and marketing emails. We have a healthy sustainer program, and Blackbaud Luminate Online handle our sustaining gifts with ease.

Essential for Non-profits!

Rating: 9 out of 10
Incentivized
October 28, 2022
DB
DeAndre Bellows
Marketing and Development Coordinator
The Eye Cancer Foundation (Health, Wellness and Fitness, 1-10 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
1 year of experience
Use Cases and Deployment Scope
Blackbaud Luminate Online is an all inclusive platform and essential for a lot of non-profits. If you want a system that not only manages donors and donor relations, but also keeps track of analytics, frequency of donations and all major gifts in one place, then this is the right application to use. We have used other services in the past and none compare to everything Blackbaud Luminate Online has to offer.

Moving on from Luminate Online

Rating: 1 out of 10
Incentivized
November 25, 2021
Verified User
Vetted Review
Verified User
Blackbaud Luminate Online
2 years of experience
Use Cases and Deployment Scope
We use Luminate online for peer-to-peer fundraising, direct digital marketing and fundraising, and eCommerce. We do not use Luminate for gift processing and reconciliation [but] instead rely on a one-way data flow to Raiser's Edge via Omatic's Importomatic.

Luminate Online - essential tool for nonprofit email marketing

Rating: 7 out of 10
Incentivized
February 04, 2020
Verified User
Vetted Review
Verified User
Blackbaud Luminate Online
10 years of experience
Use Cases and Deployment Scope
Luminate Online (LO) is primarily used for email marketing/communications, both in national e-blasts and localized e-vites and announcements. LO is also used for Calendar of Events updates, Surveys/forms, online donation campaign management in both Communications/Marketing and Development but also to promote and facilitate any of our programs and services that have an online component.

It does a lot, if you can afford it.

Rating: 8 out of 10
Incentivized
October 23, 2019
Verified User
Vetted Review
Verified User
Blackbaud Luminate Online
4 years of experience
Use Cases and Deployment Scope
Our organization does about three dozen walks during the year, and a number of ticket events, and Luminate was the platform used for all of them. We used Luminate to manage these events, create donation forms, and send emails to our event registrants and constituents. We also used Luminate to create segmented lists for our marketing efforts.

Luminate Online - Great for team-based fundraising and email marketing

Rating: 8 out of 10
Incentivized
June 03, 2018
Verified User
Vetted Review
Verified User
Blackbaud Luminate Online
10 years of experience
Use Cases and Deployment Scope
We use Luminate Online for team-based fundraising events, special events (galas, ticketed events, etc.), email marketing, and personal fundraising. It is implemented by the marketing communications department but also utilized by the development department. It's a full suite of tools for fundraising and communicating with your constituents.

Luminate Online - The sky's the limit!

Rating: 6 out of 10
Incentivized
May 31, 2018
Verified User
Vetted Review
Verified User
Blackbaud Luminate Online
4 years of experience
Use Cases and Deployment Scope
We use Luminate Online for our online communications and fundraising. All of our email lists and emails live in Luminate Online, and we set up all of our online donation forms through Luminate Online. We use it just within our Development Department, and it provides a one-stop solution for the majority of our online endeavors.

Luminate Online - Your Fundraising Hub

Rating: 9 out of 10
Incentivized
May 29, 2018
SG
Samuel Gomez Recuero
Analyst in Customer Service
Canadian Cancer Society (Health, Wellness and Fitness, 201-500 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
7 years of experience
View profile
Use Cases and Deployment Scope
Luminate is such a big machine that different departments are using it across our organization. From advocacy to direct response to prevention we all benefit from its vast choices and offerings. It helps us to better serve our supporters and to manage our fundraising events as well as to set parameters to allow supporters to host their own events and use the platform. It is a great platform to host our events, handle registration fees, upsells, discounts, e-commerce, TeamRaiser and team creation within TeamRaiser, and donation forms for TeamRaiser, etc.

One of the main factors is that you can start small and as you grow the platform will grow with your organization.

New to Luminate

Rating: 6 out of 10
Incentivized
May 29, 2018
Verified User
Vetted Review
Verified User
Use Cases and Deployment Scope
Luminate Online is being used by our organization for online donation form capabilities - monthly, one-time, in celebration, in memoriam. It will also allow us to set up event registrations when or if we host events. TeamRaiser is being used by our organization for DIY fundraising - so allowing our constituents to create fundraising pages in support of our organization.

Luminate Online-Great tool for email marketing

Rating: 7 out of 10
Incentivized
May 29, 2018
AB
Amy Barker, bCRE
Membership Operations Manager
The Trustees (Non-Profit Organization Management, 201-500 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
3 years of experience
View profile
Use Cases and Deployment Scope
Luminate Online is being used by both the development and the marketing departments of our organization. We also use it for special events, property news and events, and a host of other things. It makes online giving and ticket sales easy and integrated. Gift entry and customer entry are easy and accurate.

ilLuminating our Potential

Rating: 9 out of 10
Incentivized
May 22, 2018
DB
Daniel Ballard
Digital Marketing Associate
Messianic Vision Inc (Consumer Electronics, 11-50 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
1 year of experience
View profile
Use Cases and Deployment Scope
Luminate online has helped my organization for years to get our message out there. We have been able to reach our donors with many emails that have led to major donations or turned a sale on our site to a total win. It has been a big help for me since joining MV to have Luminate.

Luminate - easy online email marketing

Rating: 8 out of 10
Incentivized
May 22, 2018
Verified User
Vetted Review
Verified User
Blackbaud Luminate Online
6 years of experience
Use Cases and Deployment Scope
Luminate is used mostly among the fundraising and communications teams. It gives us an easy way to email groups of people our newsletters, job alerts, event invitations etc., allowing us to customize the group, reuse lists, update lists etc. At my current organization, we don't use Luminate for donation pages or TeamRaiser yet -- that's coming - but at an older organization we used it all and it was so handy to have a complete picture without having to go into Raiser's Edge. I can't wait to have all of that set up at my current organization too. If you're already a user of Raiser's Edge it makes it all the more seamless to import/export data, email groups, track open and click rates, check on their peer-to-peer or third party fundraising etc.

Luminate Online - worth the investment

Rating: 9 out of 10
Incentivized
May 22, 2018
DD
Daniella Dowiak
Non-profit and small business consultant
Independent Contractor & Freelancer (Non-Profit Organization Management, 11-50 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
6 years of experience
View profile
Use Cases and Deployment Scope
The most recent organization I helped implement Luminate Online has used it for their entire organization. The whole point of turning to LO was to have all communications/interactions-type data in one place, which is exactly what LO provided. All constituent information is housed in LO, where information is collected about donations, registrations, fundraising, survey responses and email communications. Having all information in one place allows all departments to better report and communicate with constituents.

Ruminate about Luminate

Rating: 7 out of 10
Incentivized
May 22, 2018
PN
Philip Nawrocki
Senior Web Application Analyst
Ann & Robert H. Lurie Children's Hospital of Chicago (Hospital & Health Care, 1001-5000 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
6 years of experience
View profile
Use Cases and Deployment Scope
We use Luminate for all our foundation fundraising. From donation forms to TeamRaiser to eCommerce, we are using Luminate across our foundation and the hospital we support. Luminate makes it easy for us to accept donations and is starting to accept more payment methods. We just implemented PayPal in the last year and will be implementing Apple Pay and Visa Checkout this year. We use the eCommerce module to handle all of our event registrations and ticket purchases. We use TeamRaiser for our 5Ks and peer-to-peer always up fundraising events. Additionally, we use the Email module extensively. It is easy to setup an e-mail to send, note, we hand-code 95% of our e-mails. The statistics you get are the main ones that you would need to make decisions going forward. It is easy to setup an A/B test or a 10/10/80 test.

Happy Team Raiser user

Rating: 9 out of 10
Incentivized
May 22, 2018
LT
Lena Trubnikova
Operations Director
Autism Speaks Canada (Non-Profit Organization Management, 11-50 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
3 years of experience
View profile
Use Cases and Deployment Scope
We have been using TeamRaiser for the last 3 + years. All departments of the organization use it. It is used for peer-to-peer fundraising, sending coaching emails, generating reports.

Luminate: Great for the correctly sized operation

Rating: 5 out of 10
Incentivized
April 16, 2018
LW
Lawrence Willim
Fundraising Data Coordinator
Van Andel Institute (Biotechnology, 201-500 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
1 year of experience
View profile
Use Cases and Deployment Scope
Luminate is used as a donor interface within our development department. We are currently the only department with direct involvement with the program. We currently use Luminate to manage our email lists, send e-blasts, set up online donation forms as well as events and surveys. Luminate acts as an intermediary between our donors and our Raiser's Edge database.

Luminate for Marketing!

Rating: 9 out of 10
Incentivized
January 23, 2018
SG
Sydney Graczyk
Interim CEO & Chief Development Officer
Make-A-Wish New Mexico (Non-Profit Organization Management, 1-10 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
1 year of experience
View profile
Use Cases and Deployment Scope
Luminate is used by our Marketing, Operations, and Development team. Through Luminate Online, we are able to send out mass emails to targeted groups, track the analytics surrounding the emails, and see donations that come through our online portal. We are also able to add and subtract groups or individual users on an as needed basis.

Luminate great in theory and has potential - but it needs some investment quickly to be cutting edge & user friendly

Rating: 6 out of 10
Incentivized
January 11, 2018
KC
Kevin Cawthra, CA, CPA
VP of Business & Finance
The Gideons International In Canada (Non-Profit Organization Management, 11-50 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
2 years of experience
View profile
Use Cases and Deployment Scope
We use LO for e-commerce (we have 3 stores using it), as well as for surveys, and some donations/fundraising pages. We are learning the product and hoping to use it for email blasts in the future, as well as for peer to peer fundraising via TeamRaiser. We also want to set up events and use the LO calendar in the future.

Luminate Online Review

Rating: 4 out of 10
Incentivized
December 21, 2017
TB
Tammi Burkhardt
Reporting Analyst
OHSU Foundation (Health, Wellness and Fitness, 51-200 employees)
Vetted Review
Verified User
Blackbaud Luminate Online
3 years of experience
View profile
Use Cases and Deployment Scope
We use Luminate Online to send mass emails utilizing dynamic and static groups and opt-in audiences. Luminate Online is used across the whole organization for events, solicitations, newsletters, informational emails, recognition and other miscellaneous correspondence.
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