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Blackbaud Luminate Online

Blackbaud Luminate Online

Overview

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits:Better understand online supportersMake the right ask at…

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Recent Reviews

Blackbaud Luminate Online

8 out of 10
December 30, 2023
DFCI Philanthropy uses Blackbaud Luminate Online for our online fundraising efforts, including but not limited to directed and …
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New to Luminate

6 out of 10
May 29, 2018
Incentivized
Luminate Online is being used by our organization for online donation form capabilities - monthly, one-time, in celebration, in memoriam. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Professional in Information Technology
Hospital & Health Care Company, 1001-5000 employees
Verified User
Manager in Professional Services
Non-profit Organization Management Company, 501-1000 employees
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Pricing

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Blackbaud Luminate Online

Blackbaud Luminate Online

N/A
Unavailable

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/online…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Blackbaud Luminate Online?

Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels.

According to the vendor, Luminate Online helps non-profits:
  • Better understand online supporters
  • Make the right ask at the right time
  • Launch creative fundraising campaigns
Automated campaigns stimulate engagement and action through targeted welcome messages with personalized appeals. Smart online and mobile donation forms dynamically tailor the ask and provide flexible options like recurring, matching and tribute gifts to optimize conversion and maximize giving.

Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.

Blackbaud Luminate Online Features

  • Supported: Dynamic Email Campaigns
  • Supported: Online Fundraising with Smart Donation Forms
  • Supported: Donation Processing
  • Supported: Fundraising Analytics & Reporting
  • Supported: Calendar Events
  • Supported: eCommerce Capabiltiies
  • Supported: Engagement Factors
  • Supported: Luminate Advocacy
  • Supported: Peer to Peer Fundraising with Luminate TeamRaiser

Blackbaud Luminate Online Screenshots

Screenshot of Email Overview DashboardScreenshot of Luminate allows you to enable multiple types of giving - from recurring to matching and everything between.Screenshot of Luminate enables you to reach out to supporters in multiple waysScreenshot of Luminate Peer to Peer fundraising with DIY events, also enables your supporters to fundraising on their behalf.

Blackbaud Luminate Online Video

National Center for Lesbian Rights has Love for Luminate Online™ and Raiser’s Edge NXT™

Blackbaud Luminate Online Integrations

Blackbaud Luminate Online Competitors

Blackbaud Luminate Online Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, United States, Some European Countries
Supported LanguagesEnglish

Frequently Asked Questions

Salsa Engage, Classy, and Bonterra Development + Digital are common alternatives for Blackbaud Luminate Online.

Reviewers rate Availability highest, with a score of 10.

The most common users of Blackbaud Luminate Online are from Mid-sized Companies (51-1,000 employees).

Blackbaud Luminate Online Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(154)

Attribute Ratings

Reviews

(1-25 of 32)
Companies can't remove reviews or game the system. Here's why
December 30, 2023

Blackbaud Luminate Online

Verified User
Professional in Information Technology
Hospital & Health Care Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Support Rating
8
The Support team is outstanding for Blackbaud Luminate Online! As with any software platform, first-line tech support is often constrained in their ability to actual change anything within the platform. However, Blackbaud Luminate Online team is excellent in providing immediate answers to basic questions, researching and communicating additional information where appropriate, and serving as advocates for customers with their internal colleagues.
May 22, 2018

ilLuminating our Potential

Daniel Ballard | TrustRadius Reviewer
Daniel Ballard
Digital Marketing Associate
Messianic Vision Inc (Consumer Electronics, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Whenever we have had an issue regarding Luminate (whether due to issues with Luminate software or Luminate integration with outside software), we will regularly reach out to support even with simple questions just to see if they have a solution or know of an issue on their end. I can count on one hand the number of times that we have received a response longer than twenty-four hours. Support is fantastic and often will take on an issue themselves or will offer a solution we may not have thought of.
May 22, 2018

Luminate - easy online email marketing

Verified User
Contributor in Marketing
Non-Profit Organization Management Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Very good on chat support, our rep is great at touching base or answering questions om the fly. If something isn't working they will change it and make it work. They want your business and want you to be happy and will do whatever needs to be done to help you get to your goal.
May 22, 2018

Luminate Online - worth the investment

Daniella Dowiak | TrustRadius Reviewer
Daniella Dowiak
Non-profit and small business consultant
Independent Contractor & Freelancer (Non-Profit Organization Management, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Support staff are usually incredibly helpful and responsive. There are several ways to contact them (chat, logging a ticket, phone) which makes it easy to get help when you need it. Once in a while I get a support staff member who isn't quite as helpful, which is why I gave it a 9 instead of a 10, but that is rare and if I follow up with someone else, I get what I need.
May 22, 2018

Ruminate about Luminate

Philip Nawrocki | TrustRadius Reviewer
Philip Nawrocki
Senior Web Application Analyst
Ann & Robert H. Lurie Children's Hospital of Chicago (Hospital & Health Care, 1001-5000 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
6
I get conflicting information more than I get correct information. This isn't just me, but my colleagues as well. I have had many open cases just closed for what seems like no other reason them Blackbaud doesn't want to fix them. Also, there are many bugs we have found and supports answer to many of them is that “this is a known bug but there are no plans to implement a fix” so we are just stuck with a broken system. Or we have to come up with a workaround on our own.
November 10, 2017

A stable suite of tools that needs to get competitive soon

Verified User
Team Lead in Marketing
Non-Profit Organization Management Company, 11-50 employees
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
2
Some general support technicians are excellent, but overall they are powerless to help with anything beyond general instructions, and solving real problems is a nightmare. I have had open support tickets for years regarding things as basic and critical as bugs in report results, and often the answer is simply "no."
November 03, 2017

TeamRaiser is a Porche - we just wanted a bike

Amy Dana, bCRE | TrustRadius Reviewer
Amy Dana, bCRE
Advancement Database and Records Manager
Grand View University (Higher Education, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
Luminate Online is an absolutely amazing constituent management tool. The only issue we have with support is they assume that we are well-versed in things like HTML and web page construction. So sometimes we have to ask them to back up four steps to get us where we want to be.
September 21, 2017

Luminate - Good for some, but not for all

Verified User
Consultant in Other
Non-Profit Organization Management Company, 1-10 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
3
I think that it is ridiculous that only certain people can access support. I do like being able to create a case and track it via email, but I have had a hard time getting what I need at times. I find this process cumbersome and tedious. This system should be geared around the user and not the support staff, but it feels like it is the other way around.
August 24, 2017

Jury is still out

Kelly Kopish | TrustRadius Reviewer
Kelly Kopish
Database and Digital Content Coordinator
Epilepsy Foundation of Minnesota (Non-Profit Organization Management, 11-50 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
I have had great experience with the support portal for the Luminate products. It can depend on what tech you get, but if you get a good one they really know their stuff. Sometimes, the answer isn't what I'd like it to be - but at least they're able to explain to me why I'm experiencing certain issues or how to minimize those issues in the future. They are also unfailingly polite and good humored, which helps!
June 20, 2017

A Newbie to Luminate

DF
Diane Frick
Director of Advancement Services
St. Bonaventure University (Higher Education, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
All of our needs have been met quickly and professionally. I have been able to place a phone call and quickly get to a technician that was able to resolve our issue within 10 or 15 minutes. I have also submitted a case through email and that worked very well also.
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