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- Premium Consulting / Integration Services
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Product Details
What is M‑Files?
M-Files is a provider of in information management. The M-Files metadata-driven document management platform enables knowledge workers to find the right information in any context, automate business processes, and enforce information control. This helps businesses deliver better customer experiences and higher-quality work with lower risk.
The vendor's value proposition:
- EASE OF USE: M-Files increases productivity and improves work quality by making information easy to find and use.
- WORKFLOW AUTOMATION: M-Files increases consistency of work and reduces errors by automating workflows.
- COLLABORATION: M-Files enables superior customer experiences through a collaborative workspace.
- COMPLIANCE: M-Files reduces business risk by ensuring compliance.
- RETURN ON INVESTMENT: M-Files enables businesses to realize an ROI of nearly 270%
M-Files is designed to improve business performance by helping people find and use information more effectively. Using artificial intelligence (AI) technologies, M-Files breaks down silos by delivering an in-context experience for accessing and leveraging information that resides in any system and repository, including network folders, SharePoint, file sharing services, ECM systems, CRM, ERP and other business systems and repositories.
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M‑Files Competitors
- Laserfiche
- OpenText Enterprise Content Manamagement (ECM)
- Hyland Alfresco Content Services
M‑Files Technical Details
Deployment Types | On-premise, SaaS |
---|---|
Operating Systems | Windows |
Mobile Application | Apple iOS, Android, Windows Phone |
Supported Countries | M-Files is available in 100+ countries through direct support or via the company's partner network. |
Supported Languages | M-Files is available in 30+ languages: Albanian, Arabic, Bulgarian, Chinese (Simplified/PRC), Chinese (Traditional/Taiwan), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Macedonian, Mongolian, Norwegian, Polish, Portuguese (Brazil), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese |
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Reviews and Ratings
Reviews
(1-25 of 63)- Popular Filters
Document Sharing Portal
- Document Sharing
- Tightly Integrated M-Files
- Simple Interface
- ESignature Option
Great Product, Great Team!
- They have a high level of customer service
- The sales/pilot team was truly a pleasure to work with
- The workflow tool is extremely user friendly
- workflow visibility
- API integrations to other applications is lacking
It constitute an integral component of the clients' important day-to-day business processes
- Secure digital workplace portal
- It improves user and client engagement
- Allowing user and client to collaborate, share files securely, and manage projects.
- User interface may be improved
- Care should be taken in case of version problem arise.
- Pricing plan and customer support should be taken care of with the passage of time.
M‑Files has been a great solution for us!
- Version History
- File Management
- File Rights
- One interface for all
- Ability to add custom fields to virtual folder views
M-FIles as metadata machine and efficiency producer
- Free metadata is the key
- Capability to integrate to all sorts of solutions
- Agility in implementation
- User experience and user interface - however, now with the web interface we are on the right track
MPS: Measurable time savings enabled by document and information management with M-Files
- more efficient work
- increased data security
- user interface
- Any and all search across all objects
- Access management capabilities
- Accessibility across multiple device types
- User interface definitely needs improvements
- Speed could be much faster especially with large amounts of objects
- Administrative interface needs improvements
- API documentation needs improvements
You are on the right path to a user-friendly product
- Always available (Saas)
- No lost of data (Backups are done)
- Performance (Saas and desktop)
- Search functionalities and complexity
- Tailored datamodel per customer
- Difficulty understanding the product and its functions
- Consideration of customer feedback in product development
M-Files - Easy document management, easy life.
- Document hub/center
- Views (based on roles)
- Search
- They make it rather painless to re-think and re-do metadata or an information structure
- It is hard to stage changes in a controlled manner (test environment -> production)
- Mostly manual administration of changes
- Competitive offering to onboarding new customers
Great product to documentation
- Connectivity to other solutions
- Data sharing
- Easy to use
- Works pretty well together with Office 365
- The windows client is sometimes quite slow
- On small laptop screen it might be hard to use
- Touchscreen use is not easy
- Search should be easier
Decreased dependency on paper based processes.
- Quick access of information with up to date data.
- Easy to use interface that makes using the features and functionalities simple.
- Integrates seamlessly with our existing systems.
- High speed in upload and download of files.
- I found the set up complex, but once it was complete it is a powerful product.
M-Files review
- Easy to track contracts.
- Easy to record and price variations.
- Easy to keep a record of progress claimed.
- We are not allowed to access the admin vault by our reseller.
- I have been unable to find what the M-File policy is for this.
- It appears to me that this refusal is so we have to get the reseller to do any changes no matter how small so they can charge us.
- I am looking for a reseller that will allow us access to the admin vault. I have found this a frustrating exercise so far.
M-Files is best content management product
- Metadata based document management system.
- Effective searching of documents.
- Workflow based process.
- Inbuilt e-signing feature.
- Add-ons to Microsoft Office application.
- Applications to customize based on the business needs.
- AI based suggestions.
- Needs to improve in overall performance.
- User friendly user interface.
- Easy configuration of an application.
Why M-Files
- The import tool is the best tool for data migration from other repositories. It helps a lot in migration from Documentum to M-Files.
- The API enables to add additional customized features which made M-Files different from other solutions where they won't be able to provide solution.
- User License Model with combined vaults makes organization very affordable like if one company has different organization and they are using concurrent licenses, they can they share those licenses within vaults if there is no load on other organization.
- There is need of text editor to be built in as currently MS Word is being used for adding more text and drawing features.
- Some views base reports would be with graphical presentation as to add reporting module, every organization can't always afford that.
- Regional Languages Support.
M-Files did not work for our law firm
- the inability to easily and intuitively store large batches of documents, such as multiple document production sets, in the system
- the total lack of support from M-Files.
- Good integration with Microsoft Office applications
- It is relatively fast
- Metadata structure can be adapted to fit each company's unique environment
- Customer support
- Customer support
- Customer support
M-Files is Great and Reliable for Our Hospital System's Policies and Forms. See What They Can Do for You!
M-Files holds the policies and forms for our hospital system. It is used by all associates/manager's/physicians within Catholic Health. Our M-Files account was created and designed for the needs of our hospital system. It is a very reliable system with easy access for our users. The search capability is extremely fast and reliable. When an associate needs immediate access to a policy or form, it is readily available. This is critical since we have surgery consents on this system as well as many other policies and forms and our five hospitals rely on these documents to function.
From an administrator's view, this system was created by working with M-Files so we have everything that is required, such as the documented date and time stamps for pathologists approvals on our policies, easy access to all versions of each policy, more than one version of a policy visible at a time for training purposes, and excellent customer service.
- Reliable: Our M-Files system has only gone down one time (for a very short period of time) at the beginning of the two years that we have been with M-Files. Our previous vendor's system had so many downtimes that our IT Department had to assign an associate to work with me for sending out notifications to associates etc. With our last vendor, one day I came to work and only 60 of the 260 consent for surgery forms were available to our end users although they were visible to me as the Administrator but weren't showing up for the end-users!
- Our M-Files system was created for us. It was created by working with developers to only have on our system what we required, and I must say, there were so many extra features that M-Files offered in our program that weren't available with our previous vendor. As mentioned previously, we can have two policies or forms visible to the end-user so one can be listed as "draft" or "training only" so our end users can read and use for training as we get ready to roll out a new medical record system. I can also preload policies and leave them in the working stage until they are approved and go back and publish them the day they are approved. The list goes on with so many great features.
- Our end users would say the greatest asset of this product is the search function. It's amazing how fast it is. There are many ways to search out a form or policy which makes it a true asset for our associates.
- When our account was first live, shortly after that we had our one and only downtime. When I called for assistance, I was told that I needed to work with Strickland Solutions, who created our vault for M-Files. When I called my contacts there, they told me I needed to contact M-Files. It was frustrating and did get to the bottom of it. There are now account reps that I can work with if I need to but I would recommend (and I had already suggested) that the support team is well aware of what level of support each customer has for their account. My account rep does call to check in with me periodically, but seriously, we aren't having issues and are a very satisfied customer.
M-Files has my recommendation
- Document versioning is very easy and you can easily come back to earlier version
- You can define, which metadata is needed to each document type. This makes saving with correct metadata easier.
- Document sharing is easy and you can select, if you want to share a certain version or the newest one.
- NA
M-Files Review
- Workflow
- Version history
- Permissions: a "search" bar would be incredibly helpful for adding users on the permissions tab in the client and admin tool
- Search: sorts by document score and not document name, which is what most folks search on
- Document version history
- Global sharing of documents
- Structured storing and fast finding of relevant information and documents
- GUI is a bit over complicated these days
- After updates to software, I need to select my offline views again
- No search in offline mode
- Searching - M-Files can search both the tagged metadata and document content.
- Integration with ChronoScan (auto-indexing software) - many of our files are sent to M-Files directly from our ERP and tagged with metadata with no human intervention.
- Stability - We use the M-Files hosted solutions (our vault is in the M-Files cloud), uptime has not been an issue.
- Previews during the 'create' process do not always work. I cannot preview .msg files until I save those files. Others have this problem too... and others do not.
- It would be nice to have some simple "functions"... maybe in the compliance kit. What I am thinking would be similar to Excel functions allowing me to modify text strings. Sticking with the Excel example, =LEFT, =RIGHT, =MID, etc... maybe that functionality is there - I have only been using M-Files for a short period of time.
- Infinitely versatile. We have created non-document objects that documents can relate to. These NDOs can be leveraged to find relationships between documents to present versatile views, automated permissions and workflows. No more WHERE is my document, but WHAT is my document!
- Intelligent Metadata is a great ability to capture what you need to properly categorize your documents and the system will scan the documents to capture that data for you. Users still accept the presented data to ensure accuracy.
- Customization of notifications is exceptionally useful when monitoring adoption of M-Files. In real time you are able to capture if a user is struggling with a process.
- Using assignments with workflows means users are not troubled with finding what needs to be done, they simply get the assignment, carry out the work and move on.
- Integrating with fully custom systems can be a breeze also with several ways to import content and even an API to build your own integrations. The API documentation is thorough!
- If you are new to Electronic Document Management, this can be a really difficult product to roll out. Since it is infinitely versatile, there are infinite ways to configure it wrong. I highly recommend the M-Files admin training offered by M-Files as it will set you in the right direction.
- Many options are paid add-ons. So while you are not paying for what you don't need, many great features will come at a cost.
- If you don't have a technical person on staff, this will be tricky to maintain. Not impossible. If your processes do not change, once setup it will be fine.
- Version control and history tracking on documents.
- Search ability to filter content for a team, creator, or another property.
- Permission control, limit access to documents to read or edit, or only specific workflow states.
- Administrative control to access all content.
- Administrative control to restore deleted content.
- Administrative control to audit and retag content when needed.
- Robust workflow capabilities.
- Sharing content externally requires organizational efforts involving information governance, risk management, and IT strategies. There are options the administrators need to consider to permit external sharing. External collaboration requires other IT infrastructure solutions to incorporate M-Files. External facing content can be done, but not easily done without first planning workflows and permission configurations.
- Configurations are determined by the customer primarily. The creation of properties and classes are at the discretion of the customer administrator. An organization needs to understand information governance and enlist collaboration with M-Files, IT, Records Management, Risk Management, and Legal. This is not so much a downfall of M-Files, but it is a consideration that embarking in the adoption of an ECM is a significant investment for an organization, both financially and human resources management, but the benefits with best practice configuration will ensure success.
- There are features that are advertised, but further investigation is available with an additional purchase of an add-on. Unfortunately, not entirely unusual in this business
Make it easier and safer
- Metadata classification helps to find the correct document or all equivalent items.
- Version method of one document helps to get rid of different documents that are hard to recognise ("final. FINAL").
- Documents can be defined by different Permissions and confidentiality level. Well appreciated feature by our customers.
- Interface (API) from our CRM system produces the metadata structure to M-Files.
- Scanning settings from multiprinter directly to M-Files should exist by default.
- The number of documents grow hard to manage. I have not found assisting feature to pack or separate historical data.
M-Files Review
- Document updating, workflows, and reminders.
- Document metadata and detailed information.
- Views for specific needs based on extensive metadata.
- Possibilities to tailor M-Files according to user's own needs.
- Search.
- Visuality.
- Self-direction.
Flexible tool for document and metadata management
- Metadata management in sales, project deliveries, and services.
- Document management.
- Service task management.
- Combines document and metadata management well in one package.
- Flexible and easy to configure.
- Good support for the use over Internet, no VPN connection needed.
- Good data replication tools over data vaults.
- Opening of a metadata card is a bit too slow on average.
- Offline use features are too limited.
- Mobile phone client user interface needs improvement.
- There are still many things to improve in the everyday use in M-Files client.