MaestroQA

MaestroQA

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MaestroQA

Overview

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Pricing

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What is MaestroQA?

MaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.maestroqa.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is TheyDo?

TheyDo aims to help find the right customer problems to solve using customer journeys. TheyDo is described by the vendor as a modern product for innovation, personas & customer journeys to find and solve problems.

What is Minitable?

Minitable is a light weighted restaurant SaaS platform.

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Features Scorecard

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Product Details

What is MaestroQA?

MaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.

Automated manual & repetitive tasks to grade more tickets

  • Standardize (and customize) scorecards - Generate data with flexible scoring options, auto-fail sections, etc.
  • Automatic grading assignments - Assign tickets to graders based on tags, ticket status, or other fields.
  • Automated grade sharing with agents - Close the feedback loop to improve performance.

MaestroQA enables users to spend more time analyzing CX insights instead of finding tickets to grade with automatic ticket assignments based on tags, ticket status, or other fields, and gain visibility into how tickets are handled to understand how agents utilize resources like a knowledge base, an LMS, or other sources of information.


Create a Coaching Culture

  • Create a coaching culture from a centralized platform, empower human conversations in a digital world.
  • Shadow agent workflows with Screen Capture and get visibility into how tickets are handled to give agents targeted coaching.
  • Close the loop on training and assign content from an LMS and view tickets side-by-side with coaching points.

MaestroQA enables users to create a coaching culture with a centralized platform that ties together feedback from coaching sessions, and CSAT. It provides visibility into how tickets are handled to give agents targeted coaching while working from home or remote.

MaestroQA Video

MaestroQA Integrations

MaestroQA Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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