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Magento Commerce Cloud (part of Adobe) is an ecommerce content management solution originally developed by Varien Inc. While the Magento Open Source (formerly Community Edition) is for developers and tech-savvy merchants, the small business and mid-enterprise level solutions offer cloud services and integrations with business intelligence and order management tools.https://media.trustradius.com/product-logos/0f/cn/8I7T0MOIEQO2.JPEGMagento Commerce Cloud Is Perfect For Our Larger Corporate Web Design Ecommerce Clients With Large Increasing Sales TrendsWe use Magento Commerce Cloud for some of our larger e-commerce clients who want a more robust platform with speed, customer support, automatic data redundancies, and professional security. Although seemingly expensive, the price is justified and will pay off in the long-run, especially if the client's online store has a high volume of sales with a growing trend. When our clients are not so much concerned about initial e-commerce costs and don't need a ton of complex functionalities added, then we usually implement Magento Commerce Cloud.,Magento Commerce Cloud is great for larger online stores with a high volume of sales. Magento Commerce Cloud is an optimal solution if budget is not the primary concern. Magento Commerce Cloud is streamlined for businesses who do not need a lot of heavy customized functionalities.,Customer Support is not as fast or responsive as one might hope especially considering the amounts the clients are paying. Analytics, statistics, and sales tracking are not as advanced as one might expect. Business to business sales features are not well-established in Magento Commerce Cloud.,8,Magento Commerce Cloud increases the website speed, and therefore the ROI, of the online stores that we create for larger corporate clients. Magento Commerce Cloud improves security, stability, and redundancy, minimizing loss potential, thereby protecting ROI long-term. Magento Commerce Cloud is expensive for smaller clients and sometimes does not produce a return on investment for them.,Magento Open Source,Benchmark Email, Amazon Simple Email Service, CoffeeCup Responsive Email Designer,$100,000 to $500,000,BothMagento is great for simple e-commerce models, not built for complexityOur organization uses Magento Commerce Cloud to manage our e-commerce accounts and transactions. Magento allows for the creation and management of subscription-based accounts and products, and it allows our users to make various updates to accounts/subscriptions through a web browser interface, as well as manage payment settings for each subscription record.,Built for simple subscription and e-commerce transactions. End-user interface is intuitive and easy to navigate. Allows for some customization, allowing for a tailored experience for your business.,Truly built for simple e-commerce subscription models. If you have any level of complexity, don't use this solution. Payment error handling needs improvement, so that a better understanding for end-users can be gained. Certain administrative workflows are disjointed and involve "workarounds" -- not a comprehensive solution.,5,Version 1.8 allowed for manageable e-commerce transaction management for our client services teams. The upgrade to 2.0 introduced several large complications that haven't been resolved, leading to extra handle time. Ultimately, Magento isn't the ideal solution for more complex e-commerce models.,Oracle eBusiness Suite, Authorize.Net, Asana, Google Drive, MindManager, Adobe Acrobat DC, Adobe Photoshop, Adobe Flash, Cisco Webex Room Series (formerly Cisco Spark Room Series), Google Hangouts, FortiClient, Snagit, Microsoft 365 Business, Notepad++,Not available,B2BMagento - the flexible and scalable ecommerce platform of your dreams!Magento is being used as the ecommerce platform for our primary business; we use Woocommerce and older solutions for several of our smaller businesses. Magento is the best option for our primary business because of the way it's able to ingest product information from a data feed, and it makes it easy to manage products, categories, and pages.,Handles product data easily, from a manual upload to a data feed. Plugins provide extended functionality. Easy navigation fit for everyone from web developer to marketing manager.,Magento's native analytics are minimal and require you to have a service like Google Analytics - it'd be nice to see data like site users, revenue, and popular products at a glance Promotion flexibility - it's difficult to do much more complicated than a % and flat $ discount Magento 1 to 2 migration can be complex,8,Moving to Magento from our legacy site has increased our ecommerce conversion rates by about 2 points and has doubled our mobile conversion rate. Magento enables many great features like Salesforce Journeys which simply wasn't possible on our old website.,WooCommerce and Salesforce Commerce Cloud,Dropbox, Bing Webmaster Tools, Microsoft 365 Business,$1 to $10 million,B2BMagento may be the right choice for companies ready to spend and invest for ownership and personalizationMy department uses Magento to make certain accessories and supplies available to the contractors that power our business, and to the other organizations that we work with to make our business successful. We sell marketing and promotional items to our partner organizations, and replacement accessories (i.e. bags) to our contractors through Magento.,Magento allows individuals to get started with setting up their e-commerce site for free. Magento allows users to change virtually everything - there is a tremendous amount of flexibility. Magento offers a high level of ownership and security (users can run it on their server).,Magento's customer support is limited and unreliable. There is a huge learning curve to using Magento for those without any prior experience using an e-commerce platform.,6,Magento has helped my department supply vital accessories to partner organizations and contractors in a scalable way.,Shopify,Shopify,Not available,BothMagento Commerce Pros and ConsMagento offers a great flexibility and power for mid sized retailers who want to create a high quality online experience for their users. Although the platform requires a fair amount of technical expertise to set up, maintain and host the access to the source code and the ability to customize virtually any aspect of the platform means that virtually anything is possible when using Magento.,Highly flexible with open source code make expanding capabilities and customizing experiences virtually limitless Huge community of developers and extensions to solve problems and provide support Great set of out of the box features that provide a foundation for a best in class web experience,The platform is difficult to tune and can be slow. Even with expensive best in class hardware the platform performance can be an issue. Even with caching poor coding can lead to unacceptable performance and user experiences. The total cost of ownership for the platform can be quite high as a great deal of technical expertise is required to modify, develop, troubleshoot and maintain the platform. The costs of initial development are only a down payment on what a Magento store will cost. For mid size companies with substantial web revenues this can be overcome for smaller businesses the total cost of ownership may be prohibitive. Security of the platform can be an issue. Magento is often targeted by hackers and much of the security is the responsibility of the store owner.,7,Great for SEO. We have been able to build out a huge number of highly targeted pages on the site that have propelled our SEO to the next level Magento plugs in with many third party tools including ERP's, CRM's, shipping tools. It is a core part of our tech stacks and has allowed us to improve our capabilities as a business. Has enabled us to provide a best in class web experience for our customers. We are constantly expanding the capabilities of Magento and to improve sales and grow our business.,Shopify, Shopify Plus, BigCommerce, SAP Hybris and Oracle ATG Web Commerce,TaxJar, Acumatica 5.0, SysTools G Suite/Google Apps Backup,$10 to $50 million,Both,Yes,Price Product Features Product Reputation Third-party Reviews,Overall I am happy with the decision but it would have been good to learn more about what would be required to maintain the platform moving forward during the development phase. I also wish I would have asked more questions about performance and speed for the platform and the things that we could do to make it fasterAdvanced eCommerce tool for the back-end developerWe use Magento for 3 eCommerce sites on a single Magento platform. We sell parts and accessories for 3 brands. Currently, there are 3 users inside the tool and the business is managing mostly front-end changes. We go to IT for almost all changes outside of adding products, changing product information, running promotions via coupon codes and changing banners. We chose Magento for its flexibility and add-ons.,Tons of add-ons available. Backend customization. Ability to choose a pre-defined template.,Too complex for business users, requires IT for a lot of changes. Reporting tools are not great, can't customize as much as we need. Email template customization is too complex, lots of specialized code is required to render properly.,4,We've spent a lot of money on the resources used on IT for even simple tasks. We are able to create promotions applied to all products, this has helped increase revenue a bit, our last application did not have it. More robust reporting is a requirement from most business, this eventually affects our ROI.,Salesforce Community Cloud, Apttus Configure Price Quote, Pardot,$1 to $10 million,BothPowerful Software but Frustrating to UseWe use Magento to support our multiple e-commerce websites for all brands and all locations, execute transactional emails, manage warranty registrations, sync order data to our Email Service Provider, run promotions, and manage pricing/shipping/order follow-up info, and other development items. Primarily Marketing and IT use Magento to support our e-comm websites, with our call center using a section of Magento to reference customer information.,You can do SO much with Magento (that can cause it to be highly overwhelming). It allows for a lot of custom development so you can accomplish the goals you want to achieve with your site. Creating simple promotions (such as 10% coupon codes for signing up for your emails or Free Shipping codes) is really easy to execute and test. You can create your own codes or auto-generate codes with a set character count (or specific prefix/suffix) and set effective & end dates. Creating a new subcategory and adding products you already have loaded is really easy and efficient.,You will not be able to accomplish a Buy Two X and Get Y Free promotion. It is literally impossible. There are extensive articles on StackOverflow and elsewhere that state this, in addition to Magento's own site. You can Buy 2 of the same and Get Y (of yet again the same) free, but that is the extent of that ability. Creating other seemingly simple promotions can be very difficult as it was clearly built by developers for developers, not by developers for marketers/merchandisers. That leads to a lot of time being inefficiently spent testing these promotions instead of other more valuable work. The amount of time it takes for some things to update is ridiculous in 2018, especially when there is a host of other software that do this way more efficiently and effectively. It can take over an hour after moving a few items around in the Visual Merchandiser. Really? Support is severely lacking. There is no easy way to contact Magento to get support. I am not the account owner and I have no way to get easy support when I run into an issue. If our developer is very busy or away on vacation, I am stuck sifting through countless articles and navigating dev sites I'm not highly familiar with to get a seemingly simple answer. Magento has made it painful to move away to another platform but equally as painful to stay. It's clunky, but it is powerful. There needs to be a balance for people like me (and most of my team) who are not developers but use it for hours on a daily basis.,5,Magento definitely lets us get a return on our investment. Because we have developers who can customize Magento to our needs, we have been able to create a beautiful and effective website, run promotions, and serve up customized product display pages that are effective and beautifully branded. Magento has also caused a lot of time to be invested in doing something that seems simple, but without a lot of knowledge, end up taking far more time than could otherwise be better-spent. We have had to outsource some of our development work due to Magento being developer-focused rather than marketer/merchandiser-focused. I've used other website management software that is comparable to Magento's capabilities but is far easier to use, that even someone like me (with basic HTML/CSS skills) can customize the front-end without requiring a back-end developer to intervene.,,Monetate, Trello, JIRA Software,More than $100 million,B2CMagento Commerce Cloud Is Incredibly CustomizableWe use Magento Commerce Cloud to build and manage our ecommerce website. It is used across every team within our ecom department. We especially like how flexible Magento is. We have developed numerous in house add ons that are custom made to what we need. We also have integrated many of the third party vendors into our Magento set up.,Magento Commerce Cloud allows us to develop our own custom solutions for problems that we need solved. Magento Commerce Cloud can also be integrated with many of the third part vendors that we use. This has made many implementations go very smoothly and tends to be much quicker than developing our own custom solution. There are many features available right out of the box. Many of them we have not implemented yet, but it is great to have them available to us when we are ready.,Magento Commerce Cloud can be complicated to develop for. In our field, it has been a struggle at times to find qualified developers. Our merchandising team sees performance issues from time to time. Updating a product and waiting for the change to clear the queue can take up to an hour in some situations. Because of the incredible amount of features that Magento Commerce Cloud offers, training new employees to use Magento takes a long time.,7,Without Magento Commerce Cloud we would not have an online store front. You could argue that the return on investment with Magento is near infinite because of this. Magento has allowed us to add countless new features, on top of what was included out of the box. We have truly customized Magento to suit exactly our needs. The main negative we experience on a daily basis is lost time when we are updating a price for a deal we are offering and the change takes minutes/hours to reflect on the site.,Not available,B2CFor Large E-Commerce Websites, Magento should be your first choice!I have used Magento Open Source for several years for client's e-commerce websites. As an ecommerce solution, Magento is an excellent open source software. Magento offers a really strong backbone for building ecommerce websites and offers a strong community of open source developers to back it up. Extensions make it easy to extend Magento to accommodate many needs.,Magento's database really handles large amounts of data very well and is very scalable.....I actually only recommend Magento for larger ecommerce websites because I know it will easily scale to the needs. Magento has an incredible support system with it's community of open-source developers . Magento has many built in features that many other open-source ecommerce platforms don't have out of the box. And extending on those features is easy with extensions. Of course you can't go wrong with the fact that the Community Edition of Magento is open-source, meaning free to download and use!,The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores. You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you. Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.,9,The scalability of Magento is extremely useful for large scale e-commerce websites with large amounts of products, making it easy to grow quickly. The fact that Magento has many great features standard in the base software is a plus for stores that don't need a lot, meaning less work to get up and running. Magento can be time consuming to get set up if you need a lot of specialty customization as it does require experienced developers, this can be much more expensive vs. other options.,WooCommerce, OpenCart, BigCommerce and Shopify,Shopify, WooCommerce, BigCommerce, OpenCart,$20,000 to $100,000,BothFlexible, easy to use platformWe use Magento across multiple departments, mostly for our marketing team and IT/engineering team though. Magento is used to manage our website and web links. I personally use it for landing pages, web pages, URL redirects, etc.,Flexible solution - it gives us the flexibility to build our own website navigation easily Easy to use - easy to learn and manage Powerful - we use it for part of our customer management too. You can build your logic to search the database that you want to target,Sometimes Magento can run pretty slow, but it could be our internal issues Uploading images can be a little tricky sometimes, but again, it could be adjusted from our engineering team I believe,8,We successfully serve over 10000 customers online through Magento Magento helps us target the audiences we want to target,,Google Ads (formerly AdWords), Google Analytics, Google Search Console, Hootsuite Free, Humanity, HubSpot, HubSpot CRM, HubSpot Sales, Ahrefs Site Explorer, Moz,Not available,BothMagento is a solid choiceI have used Magento in many different capacities. From a point of full utilization of the shopping cart, payment processing, inventory, configurations of product, and anything else it does, to as little as implementing it solely for the use of the coupon engine (simply because it was all there and I did not want to recreate the wheel). I will be using it in conjunction with Wordpress and other quick-to-market CMS systems that are already in place.,Overall site and underlying structural organization. SEO is native. Couponing engine rocks!,Configurations of products can be daunting. Bulk import could be improved so that extremely large catalogs of products can come in completely configured. AMP natively built in.,10,Magento is great for fast paced initiatives. Completely scalable even up to an enterprise level.,nopCommerce, AspDotNetStorefront and Wix,Not available,BothReliable, Stable, TypicalWe own and operate 4 separate eCommerce domains, 3 of which are platformed on Magento. 1/3 of our staff uses Magento daily for various reasons: Order Processing (Customer Service)Merchandising and Product ManagementUser Experience DevelopmentReporting and Analyticsetc.Marketing, Customer Service, Operational Support, Category Management, Product Information, etc. are all departments who work daily in Magento through various roles.,Internal Referencing or Search is easy within Magento. Accurately researching previously relevant information is intuitive and simple. Magento's category, product and customer information structure, while not being robust, is simple and accessible. The ability to assign permissions by role and create specific access for varying accountabilities allows for greater internal security and more specific accountabilities.,Magento's "out of the box" solution (pre-internal development) has odd areas that are negatively affected by a lack of intuitive user options. For example, there are no means by which to assign a priority to products within a category page. The "default" sorting option for pages only allows for a few specific sort orders, with no available customization. The Magento Admin Panel as it relates to customer service is time-consuming and less than intuitive. It is often easier for CS Agents to "back into" a customer account to place an order on the site, rather than processing the orders through a more robust or usable Magento Admin portal. As a non-IT/Dev user, Magento errors messaging can be confusing, requiring translation from individuals or support staff.,7,Magento has provided our primary platform for our eCommerce Business over the last four years. It has its limitations, but have been reliable. We have no immediate plans to move off of Magento. If and when we decide to launch the 4th domain and intend to produce a more personalized or customizable user-experience, we may search for a platform that supports a wider variety of visual and custom options "out of the box".,3dcart and Shopify,$20,000 to $100,000,B2CMagento is good but has room for improvementThe marketing team uses Magento to add products to the website, add new promotions and general marketing. We had a very old, out-dated website so it modernized our web presence.,Automation Custom Integrations Mobile friendly,Scheduling website updates Everything seems cumbersome,6,Initially, our sales took a hit while our customers got used to the new site,Bronto Marketing Platform, Wrike,Not available,BothPrepare your pockets: fitting your needs is VERY expensiveWe used Magento CE 1.9 for our eCommerce company. We have over 15,000 products and sell mostly on the internet. We had two softwares, one for selling (ecommerce, in this case, Magento) and another for internal stock management and logistics. That software connected to Magento to publish the products and manage stock levels. Magento was used by most departments (sales, customer service, marketing), but as we are a small startup, communication is fluid in case somebody can't achieve what they're trying to do.,Magento is excellent at scalability. You can have 20,000 products and performance is not an issue at all. It can manage a lot of sales, customers, etc. without problems. I think the database and software is extremely optimized for scaling. Exporting data is excellent too. With the proper extensions, you can export your catalog very easily and with a lot of information. Filtering is reasonably quick, considering the amount of products we have. Coupons and promotions are VERY good. You can easily create a discout for 5,000 products in a blink.,Magento is A HUGE PAIN to modify. Compared to alternatives (like Woocommerce) it is very hard to change things. Mostly because of how it's built with the Zend Framework and 20,000 files. If you would like to change a comma, good luck. It's going to take a whole day. The waterfall model on the theme helps, but it's very, very hard to change behaviors on the platform. Developer community is very small compared to alternatives (again, Woocommerce). There aren't that many plugins, devs, and in general a community to ask for help. It's expensive and plugins (which are called extensions) are not very well maintained. Also, templates are hard to find. You have Ultimo (we used that and support is great) but besides that, there's not that much. Updating Magento is SO painful. You never know what will happen. Expect anything. Creating static content is hard to manage. At least I couldn't find any plugin for easily managing banners or blog pages. The interface is so old and overwhelming at the same time. There are SO many options, but it's hard to find what you want. At least for me, it wasn't comfortable. You can get used to it, but it wasn't great. The API was not that easy to manage. We had some troubles connecting with it. Trying to debug an error is impossible. Good luck finding documentation on Stack Overflow.,6,We were able to have an eCommerce store running without a lot of perfomance issues and scalable. That was good. On the other hand... We were unable to modify it to fit our needs. The checkout by default is awful (6 steps!!! Who the hell does CRO on Magento team?). Design and usability was good, but we improved our conversion rate by 200% by switching to another platform which we could easily modify.,WooCommerce, Shopify and PrestaShop,Help Scout, Slack, Trello, Google Drive, WooCommerce, Hotjar, Buffer,$20,000 to $100,000,B2CNot the best solution for a small businessWe use Magento for our e-commerce website. The whole website is developed in Magento and the payments for our products are processed through it. We used it as it was described as a scalable solution for our future growth and a very solid platform for our needs and those of our customers.,Reliable Scalable Secure,Very hard to learn and use, not intuitive Quite clunky and slow,3,It has allowed us to have an e-commerce solution,Joomla! and WordPress,Teamwork Projects, Trello, Zoho CRM,Less than $20,000,B2CMagento at a GlanceFrom the outset, I would like to say that Magento has always been my initial choice for any product that we developed for ourselves or for any third party. Although we could not use it for developing one of our last projects The Movie Korner, we could not do without the flexibility and affordability provided by Magento for our current project www.themerchantice.com . We are currently using it only for the webfront and most of our other departments are outsourced. One thing that truly compels us to adopt it is that most of the third party solutions that we use have plugins compatible mostly with Magento. None of the other platforms, we have learned from our extensive research, provide this kind of adaptability.,Total Control when it comes to development. Most of the products that come up, do make an effort to provide necessary API's for Magento The dashboard is an absolute dream to work with.,A lot of generic problems could be bundled by Magento and implemented. Choose by Image in the custom option for instance Bulk upload is a major issue. Magmi does a wonderful job. Something like Magmi integrated with Magento could be a powerful add-on. Search could be improved a lot.,9,Well, it would have helped if we had more control over cart abandonment. Bulk Upload issues hamper catalog building a lot. It helps to have a lot of marketing tools that are available in the Magento Store All in all, it has been pretty positive although it could get a lot better.,,PayPal Payments, Amazon Elastic Compute Cloud (EC2), Zopim by Zendesk, Samepage,$20,000 to $100,000,BothMagento - Top notch e-commerce platformWe integrate with Magento and work with many clients who use Magento as their primary e-commerce platform. We do not do Magento setups, but we have worked with data customizations, integration usage, and collecting and working with customer data from Magento. We are a data science company focused on retention automation.,Easy to integrate unique tools into the base platform, plus a large community of developers creating their own extensions or modules. Enough features that you really don't need to add modules unless there is something that you really like in another module. Easy to use and understand from the internal user admin panel, plus great developer tools.,Some not-so-intuitive features like product category setup. Looks as expected on the website, but doesn't record as expected in the database. Definitely not an easy initial implementation. Unless you have a Magento developer on staff, you should pay a reputable third party for setup. Not all integrations play nicely with one another and some can actually cause others to malfunction or stop working completely.,9,Magento is one of our best and most complete integrations, allowing for high familiarity and ease of use for data mining and monetization Magento's customization is great, but often adds elements that our integration isn't able to gather in since the integrations don't always play well together Magento paired with our cart recovery solution is one of our largest positive ROI gains for our clients,3dcart, AspDotNetStorefront, BigCommerce, NetSuite and Shopify,Salesforce Service Cloud, Salesforce Marketing Cloud Email Studio, MailChimp, Shopify,Not available,B2BMagento Review as developerWe are building Magento shopping carts with our clients; my clients put Magento in as their internal and external shop.,Support of configurable product Strong API support Easy to use CMS Clear Order summary,Checkout flow Product setup flow Flexibility on order status update,9,Hard to use for entry level user Complex and unstable setup for Version 2 and up Hardware resource demanding,SAP Hybris, WooCommerce and PrestaShop,WordPress, Google Compute Engine, MySQL,$100,000 to $500,000,BothMagento: Your best option for an e-commerce platformMagento was selected as the new ecommerce platform for a series of interrelated web storefronts with unique domains. It is being used across the entire organization and holds responsive history, resources, and order capabilities of a variety of brands. As a web facing company, 91% of the business is done digitally. Thus, it was important to have a platform that managed large amounts of content and products with security required for any business.,Great adaptability with a variety of POS/CRM systems. Great open source community that supported questions, themes, and more. Able to support and organize a large amount of content. Easy to find and design modern content.,More information regarding platform updates. Recently moved to a 2.0 and there is much that needs to be transitioned. Easier integration of customer order notification feature. Simpler, reliable security integrations with CloudFlare. Simpler importing for new products. A lot of back-end cleanup is required.,9,Inventory Management is OK but not great. Each Magento upgrade tinkers with the settings. Having unreliable product information due to complicated uploading systems. In regards to brand perception, resources, and sampling, we saw major success.,WordPress, Shopify and Bigcommerce Enterprise,Tableau Server, Revit, SketchUp, AutoCAD 360, Adobe Marketing Cloud,More than $100 million,BothMagento from an agency's perspectiveWe use (build manage and maintain) Magento websites for a range of industries and uses from B2C to B2B use cases, with clients ranging from small to enterprise level.,With Enterprise the page caching and speed is much better. Plentiful e-commerce functionality of of the box. Being and e-comm platform it really covers all the standard use cases well. The use of content blocks and includes in the content areas makes it easy to create global assets and modules.,The ability to create a page builder UI for marketing pages is non existent and for non technical users it is impossible. The need for blogging/news and events is common and any/all modules for this type of content really cant compete with other platforms and usually require the installation of another platform to manage this content.,9,Generally it impacts each of our customers differently but if the technical strategy is well informed it is always a good ROI.,BigCommerce, Shopify, Shopify Plus, Bigcommerce Enterprise and WooCommerce,WordPress, BigCommerce, WooCommerce,$1 to $10 million,Both7 Year Magento User Here...and Now I am Finally SwitchingMagento is being used by the entire company. From customer service, to purchasing, to marketing. Ever since we used it, seems like we always had issues. Went through three different development companies and all still had issues. We are constantly spending between 4k and 10k per month just to maintain it. And issues still happen. It might be great for a huge organization with a Magento team in house and huge budgets, but not good for small to medium size businesses.,Customization Theme/Designs Support/Community Conferences,Too many bugs Every time a patch comes out, many mods break Reporting is not very good,5,When you have it up and working it is great. We have great positioning in the search engines and have increased sales year after year. We have spent a ton on just maintaining the website and fixing constant bugs and security updates. Too much of our money is going to development rather than marketing and our associates.,Shopify,Adobe Photoshop, Microsoft Dynamics RMS,$1 to $10 million,B2CMagento is a GREAT ChoiceI've used Magento both in my agency as well as with other agencies who have built and managed Magento stores for clients internationally. It easily addresses the need for e-commerce capability into a content management system for stores from small to large. It is very easy to use for clients to update and add information and [they] have been very happy with Magento.,Magento handles product data very well. It's able to handle publishing content just as well as publishing products. It handles a lot of complex store, coupon, and shipping rules for operations and fulfillment needs.,I would like to see updates be easier to do with less difficulty. I would like to see more rules with coupons. I would like to see complex rules around recurring payments.,8,Magento has been great to use because it is very affordable!,Drupal,$500,000 to $1 million,BothMagneto review from a Project ManagerI have used Magento on behalf of my clients to solve their e-commerce business needs - including selling, stock management, and communications. We use Magento as a build and CMS platform and train our clients to use it to manage their products and their shop front - I have used it with a range of clients across various industries and sizes of businesses and found it very scalable.,Ease of product management Ease of reporting and range of reporting tools Fast build time,Range of payment gateway options Security support for older systems,7,Fast turnaround Management of customer journey workflows,Umbraco CMS, WooCommerce and Episerver Digital Commerce,HubSpot, WordPress, WooCommerce,Not available,BothOne of the best solutions for stable ecommerceWe are using Magento enterprise for our fashion stores all around the world. It is used by all organization for every aspect of the eCommerce. We are only using an external service for printing labels and to connect with carriers. Stocks, emails, and management is completely done within Magento.,Stock management (if implemented with custom fields for location). Transactional emails. Really well done and easy to config. Access to data and accountancy.,Difficulty in creating plugin from scratch. Difficulty to implement external technology (like ReactJS). Out of the box stock management could be improved.,8,We could reduce the number of services we had, using almost a single platform for doing everything we need (except printing labels for shipping and high level accountancy). It results in a cheaper management, but we increment the hours of development for custom features.,PrestaShop, WooCommerce, OpenCart and Oracle Commerce Cloud,WordPress, Yoast Wordpress SEO Plugins, IntelliJ WebStorm, Atlassian Confluence,Not available,B2CThe good the bad and the ugly from a developer's perspectiveAs a web development agency which focuses on implementing resourceful, creative and reliable solutions for our clients' business needs, we are big fans of Magento. With a strong corporation backing development and tremendous growth as an eCommerce platform, Magento continues to improve and set new standards in terms of functionality and security. Magento comes out of the box with a wealth of functionality which fits most business needs. For most use cases a huge variety of third party modules exists to extend Magento beyond its native capabilities.,Easy integration with popular payment systems like Paypal (both companies are owned by eBay) Powerful sales / promotion / pricing engine Lots of features out of the box Community edition which has most features of the enterprise edition is free,Trying to customize Magento functionality requires in-depth knowledge of the platform Magento does not support more complex internal review processes / publishing workflows Magento is more b2c focused, implementing b2b models can be challenging Some features like gift registry or compare functionality are not very sophisticated,10,With almost a hundred deployments we have seen sales increased up to 40% compared to the previous platform Since Magento is open source and backed by eBay, it is possible to extend it and maintain it easily Magento is scalable and runs on standard server hardware without difficulty. Obviously this is no Wordpress site so a beefier setup is required. We have deployed projects with 500k SKUs and different websites with success,Zen Cart and AIG,10
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Magento Commerce Cloud (formerly Magento)
154 Ratings
Score 7.2 out of 101
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Magento Commerce Cloud (formerly Magento)
154 Ratings
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Score 7.2 out of 101

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July 11, 2019

Magento Commerce Cloud Is Perfect For Our Larger Corporate Web Design Ecommerce Clients With Large Increasing Sales Trends

Score 8 out of 10
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We use Magento Commerce Cloud for some of our larger e-commerce clients who want a more robust platform with speed, customer support, automatic data redundancies, and professional security. Although seemingly expensive, the price is justified and will pay off in the long-run, especially if the client's online store has a high volume of sales with a growing trend. When our clients are not so much concerned about initial e-commerce costs and don't need a ton of complex functionalities added, then we usually implement Magento Commerce Cloud.
  • Magento Commerce Cloud is great for larger online stores with a high volume of sales.
  • Magento Commerce Cloud is an optimal solution if budget is not the primary concern.
  • Magento Commerce Cloud is streamlined for businesses who do not need a lot of heavy customized functionalities.
  • Customer Support is not as fast or responsive as one might hope especially considering the amounts the clients are paying.
  • Analytics, statistics, and sales tracking are not as advanced as one might expect.
  • Business to business sales features are not well-established in Magento Commerce Cloud.
A large supplier in the lighting industry that has a high volume of sales that is increasing each month is a perfect example of one of our web design clients who we recommended and implemented Magento Commerce Cloud for. Generally speaking, when an online store is predicted to grow exponentially they will need the added hosted resources like security, redundancy, and speed that Magento Commerce Cloud provides. However, if you have a more complete IT department including hosting and infrastructure, then you might get away with the community edition or a less-modern shopping cart platform.
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July 05, 2019

Magento is great for simple e-commerce models, not built for complexity

Score 5 out of 10
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Our organization uses Magento Commerce Cloud to manage our e-commerce accounts and transactions. Magento allows for the creation and management of subscription-based accounts and products, and it allows our users to make various updates to accounts/subscriptions through a web browser interface, as well as manage payment settings for each subscription record.
  • Built for simple subscription and e-commerce transactions.
  • End-user interface is intuitive and easy to navigate.
  • Allows for some customization, allowing for a tailored experience for your business.
  • Truly built for simple e-commerce subscription models. If you have any level of complexity, don't use this solution.
  • Payment error handling needs improvement, so that a better understanding for end-users can be gained.
  • Certain administrative workflows are disjointed and involve "workarounds" -- not a comprehensive solution.
Magento is great for very simple subscription-based e-commerce models. However, the moment you add any complexity, Magento isn't the solution for you. Improvements have been very slow-going, and the upgrade from 1.8 to 2.0 really set our operations team back a few years in terms of functionality.
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June 06, 2019

Magento - the flexible and scalable ecommerce platform of your dreams!

Score 8 out of 10
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Magento is being used as the ecommerce platform for our primary business; we use WooCommerce and older solutions for several of our smaller businesses. Magento is the best option for our primary business because of the way it's able to ingest product information from a data feed, and it makes it easy to manage products, categories, and pages.
  • Handles product data easily, from a manual upload to a data feed.
  • Plugins provide extended functionality.
  • Easy navigation fit for everyone from web developer to marketing manager.
  • Magento's native analytics are minimal and require you to have a service like Google Analytics - it'd be nice to see data like site users, revenue, and popular products at a glance
  • Promotion flexibility - it's difficult to do much more complicated than a % and flat $ discount
  • Magento 1 to 2 migration can be complex
Magento is well-suited for any business that needs scalability and manages many products or uses data feeds to ingest product information. Magento might be less useful for a small business with a catalog of only 10-15 products.
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April 01, 2019

Magento may be the right choice for companies ready to spend and invest for ownership and personalization

Score 6 out of 10
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My department uses Magento to make certain accessories and supplies available to the contractors that power our business, and to the other organizations that we work with to make our business successful. We sell marketing and promotional items to our partner organizations, and replacement accessories (i.e. bags) to our contractors through Magento.
  • Magento allows individuals to get started with setting up their e-commerce site for free.
  • Magento allows users to change virtually everything - there is a tremendous amount of flexibility.
  • Magento offers a high level of ownership and security (users can run it on their server).
  • Magento's customer support is limited and unreliable.
  • There is a huge learning curve to using Magento for those without any prior experience using an e-commerce platform.
Magento is great for organizations and individuals that place a high value on personalization and ownership. Although it comes at a great cost, Magento allows users to personalize/customize their e-commerce sites as much as they want and Magento allows users to run Magento on their own servers. Magento is however more difficult to pick up than some other e-commerce platforms, so it may not be ideal for those who have limited time, energy and money to spend on their e-commerce site.
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Jeff McRitchie profile photo
October 01, 2018

Magento Commerce Pros and Cons

Score 7 out of 10
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Magento offers a great flexibility and power for mid sized retailers who want to create a high quality online experience for their users. Although the platform requires a fair amount of technical expertise to set up, maintain and host the access to the source code and the ability to customize virtually any aspect of the platform means that virtually anything is possible when using Magento.
  • Highly flexible with open source code make expanding capabilities and customizing experiences virtually limitless
  • Huge community of developers and extensions to solve problems and provide support
  • Great set of out of the box features that provide a foundation for a best in class web experience
  • The platform is difficult to tune and can be slow. Even with expensive best in class hardware the platform performance can be an issue. Even with caching poor coding can lead to unacceptable performance and user experiences.
  • The total cost of ownership for the platform can be quite high as a great deal of technical expertise is required to modify, develop, troubleshoot and maintain the platform. The costs of initial development are only a down payment on what a Magento store will cost. For mid size companies with substantial web revenues this can be overcome for smaller businesses the total cost of ownership may be prohibitive.
  • Security of the platform can be an issue. Magento is often targeted by hackers and much of the security is the responsibility of the store owner.
If you have complex requirements, need flexibility and like having control and access to the code base Magento can be an awesome choice. If you are on a limited budget, are not a developer or can't hire a developer or if you can live with the out of the box features from a smaller SAS platform Magento may not be a great fit.
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Sherice Dominguez profile photo
January 08, 2019

Advanced eCommerce tool for the back-end developer

Score 4 out of 10
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We use Magento for 3 eCommerce sites on a single Magento platform. We sell parts and accessories for 3 brands. Currently, there are 3 users inside the tool and the business is managing mostly front-end changes. We go to IT for almost all changes outside of adding products, changing product information, running promotions via coupon codes and changing banners. We chose Magento for its flexibility and add-ons.
  • Tons of add-ons available.
  • Backend customization.
  • Ability to choose a pre-defined template.
  • Too complex for business users, requires IT for a lot of changes.
  • Reporting tools are not great, can't customize as much as we need.
  • Email template customization is too complex, lots of specialized code is required to render properly.
This is a great tool for people that have a lot of experience coding and a lot of resources dedicated to the back-end customization. For a business user though, it is not intuitive and is a pretty big headache since we are required to go to IT so much. The marketplace can be a great place to find add-ons, but you have to be careful there as well. There are add-ons that are no longer supported by developers, so you can choose some that render useless.
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Steffany Winkelmann profile photo
September 11, 2018

Powerful Software but Frustrating to Use

Score 5 out of 10
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We use Magento to support our multiple e-commerce websites for all brands and all locations, execute transactional emails, manage warranty registrations, sync order data to our Email Service Provider, run promotions, and manage pricing/shipping/order follow-up info, and other development items. Primarily Marketing and IT use Magento to support our e-comm websites, with our call center using a section of Magento to reference customer information.
  • You can do SO much with Magento (that can cause it to be highly overwhelming). It allows for a lot of custom development so you can accomplish the goals you want to achieve with your site.
  • Creating simple promotions (such as 10% coupon codes for signing up for your emails or Free Shipping codes) is really easy to execute and test. You can create your own codes or auto-generate codes with a set character count (or specific prefix/suffix) and set effective & end dates.
  • Creating a new subcategory and adding products you already have loaded is really easy and efficient.
  • You will not be able to accomplish a Buy Two X and Get Y Free promotion. It is literally impossible. There are extensive articles on StackOverflow and elsewhere that state this, in addition to Magento's own site. You can Buy 2 of the same and Get Y (of yet again the same) free, but that is the extent of that ability. Creating other seemingly simple promotions can be very difficult as it was clearly built by developers for developers, not by developers for marketers/merchandisers. That leads to a lot of time being inefficiently spent testing these promotions instead of other more valuable work.
  • The amount of time it takes for some things to update is ridiculous in 2018, especially when there is a host of other software that do this way more efficiently and effectively. It can take over an hour after moving a few items around in the Visual Merchandiser. Really?
  • Support is severely lacking. There is no easy way to contact Magento to get support. I am not the account owner and I have no way to get easy support when I run into an issue. If our developer is very busy or away on vacation, I am stuck sifting through countless articles and navigating dev sites I'm not highly familiar with to get a seemingly simple answer.
  • Magento has made it painful to move away to another platform but equally as painful to stay. It's clunky, but it is powerful. There needs to be a balance for people like me (and most of my team) who are not developers but use it for hours on a daily basis.
If you have a strong development team who is familiar with Magento (or willing to learn its nuances), it is a very powerful e-commerce tool that can accomplish a lot for your brand. If you don't have someone (or multiple 'someones') that can be dedicated to Magento development/management on a daily basis, you will be very frustrated and it will not be a viable solution. Other tools in the platform are fairly easy to use, but without backend support from a knowledgeable developer, you will not be successful with Magento.
Read Steffany Winkelmann's full review
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December 10, 2018

Magento Commerce Cloud Is Incredibly Customizable

Score 7 out of 10
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We use Magento Commerce Cloud to build and manage our ecommerce website. It is used across every team within our ecom department. We especially like how flexible Magento is. We have developed numerous in house add ons that are custom made to what we need. We also have integrated many of the third party vendors into our Magento set up.
  • Magento Commerce Cloud allows us to develop our own custom solutions for problems that we need solved.
  • Magento Commerce Cloud can also be integrated with many of the third part vendors that we use. This has made many implementations go very smoothly and tends to be much quicker than developing our own custom solution.
  • There are many features available right out of the box. Many of them we have not implemented yet, but it is great to have them available to us when we are ready.
  • Magento Commerce Cloud can be complicated to develop for. In our field, it has been a struggle at times to find qualified developers.
  • Our merchandising team sees performance issues from time to time. Updating a product and waiting for the change to clear the queue can take up to an hour in some situations.
  • Because of the incredible amount of features that Magento Commerce Cloud offers, training new employees to use Magento takes a long time.
Magento Commerce Cloud works great for us, an ecommerce company. Any other company (of decent size) should consider Magento. They offer many features right out of the box and allow a ton of customization as well as easy integration with third party vendors. I could imagine that if you were a smaller company, Magento would likely be overkill for your online store.
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September 28, 2018

For Large E-Commerce Websites, Magento should be your first choice!

Score 9 out of 10
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I have used Magento Open Source for several years for client's e-commerce websites. As an ecommerce solution, Magento is an excellent open source software. Magento offers a really strong backbone for building ecommerce websites and offers a strong community of open source developers to back it up. Extensions make it easy to extend Magento to accommodate many needs.
  • Magento's database really handles large amounts of data very well and is very scalable.....I actually only recommend Magento for larger ecommerce websites because I know it will easily scale to the needs.
  • Magento has an incredible support system with it's community of open-source developers .
  • Magento has many built in features that many other open-source ecommerce platforms don't have out of the box. And extending on those features is easy with extensions.
  • Of course you can't go wrong with the fact that the Community Edition of Magento is open-source, meaning free to download and use!
  • The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
  • You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
  • Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
For large-scale e-commerce websites on a dedicated server with a good web developer on staff/on call, Magento is an excellent option.

For small scale e-commerce, or starter website, Magento is not the best option, and will leave your pulling your hair out.
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November 16, 2018

Flexible, easy to use platform

Score 8 out of 10
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We use Magento across multiple departments, mostly for our marketing team and IT/engineering team though. Magento is used to manage our website and web links. I personally use it for landing pages, web pages, URL redirects, etc.
  • Flexible solution - it gives us the flexibility to build our own website navigation easily
  • Easy to use - easy to learn and manage
  • Powerful - we use it for part of our customer management too. You can build your logic to search the database that you want to target
  • Sometimes Magento can run pretty slow, but it could be our internal issues
  • Uploading images can be a little tricky sometimes, but again, it could be adjusted from our engineering team I believe
It's good for companies who want to build and manage a more sophisticated and comprehensive website. You may want to have a dedicated IT team that manages it though. If you are a small business that just started a website, you can start with a cheaper and less complicated solution.
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Brad Ranks profile photo
August 06, 2018

Magento is a solid choice

Score 10 out of 10
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I have used Magento in many different capacities. From a point of full utilization of the shopping cart, payment processing, inventory, configurations of product, and anything else it does, to as little as implementing it solely for the use of the coupon engine (simply because it was all there and I did not want to recreate the wheel).

I will be using it in conjunction with Wordpress and other quick-to-market CMS systems that are already in place.
  • Overall site and underlying structural organization.
  • SEO is native.
  • Couponing engine rocks!
  • Configurations of products can be daunting.
  • Bulk import could be improved so that extremely large catalogs of products can come in completely configured.
  • AMP natively built in.
Magento is great for anyone looking for a shopping cart and is selling products. I have steered away from it for a single services company, since it is more geared towards product sales. It does an amazing job out of the box and the administrative management is simple. 5 gold stars.
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Zach Shelley profile photo
April 27, 2018

Reliable, Stable, Typical

Score 7 out of 10
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We own and operate 4 separate eCommerce domains, 3 of which are platformed on Magento. 1/3 of our staff uses Magento daily for various reasons:
  • Order Processing (Customer Service)
  • Merchandising and Product Management
  • User Experience Development
  • Reporting and Analytics
  • etc.
Marketing, Customer Service, Operational Support, Category Management, Product Information, etc. are all departments who work daily in Magento through various roles.
  • Internal Referencing or Search is easy within Magento. Accurately researching previously relevant information is intuitive and simple.
  • Magento's category, product and customer information structure, while not being robust, is simple and accessible.
  • The ability to assign permissions by role and create specific access for varying accountabilities allows for greater internal security and more specific accountabilities.
  • Magento's "out of the box" solution (pre-internal development) has odd areas that are negatively affected by a lack of intuitive user options. For example, there are no means by which to assign a priority to products within a category page. The "default" sorting option for pages only allows for a few specific sort orders, with no available customization.
  • The Magento Admin Panel as it relates to customer service is time-consuming and less than intuitive. It is often easier for CS Agents to "back into" a customer account to place an order on the site, rather than processing the orders through a more robust or usable Magento Admin portal.
  • As a non-IT/Dev user, Magento errors messaging can be confusing, requiring translation from individuals or support staff.
Magento has been a reliable platform that allows for a considerable selection of app or plug-in choices while also integrating with internally developed solutions. There are many who finds its structure limiting and clunky, but for commodities and part search specific industries, it fits the bill nicely. Our IT/Dev team makes good use of its organizational options but does have to spend a significant amount of time building some of our necessary functions into the platform and continually keeping them up to date with a well-structured sprint schedule.
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Anne Ducale profile photo
March 20, 2018

Magento is good but has room for improvement

Score 6 out of 10
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The marketing team uses Magento to add products to the website, add new promotions and general marketing. We had a very old, out-dated website so it modernized our web presence.
  • Automation
  • Custom Integrations
  • Mobile friendly
  • Scheduling website updates
  • Everything seems cumbersome
Our company is a big/small company. So there are a lot of features we don't utilize.
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April 02, 2018

Prepare your pockets: fitting your needs is VERY expensive

Score 6 out of 10
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We used Magento CE 1.9 for our eCommerce company. We have over 15,000 products and sell mostly on the internet.
We had two softwares, one for selling (ecommerce, in this case, Magento) and another for internal stock management and logistics. That software connected to Magento to publish the products and manage stock levels.
Magento was used by most departments (sales, customer service, marketing), but as we are a small startup, communication is fluid in case somebody can't achieve what they're trying to do.
  • Magento is excellent at scalability. You can have 20,000 products and performance is not an issue at all. It can manage a lot of sales, customers, etc. without problems. I think the database and software is extremely optimized for scaling.
  • Exporting data is excellent too. With the proper extensions, you can export your catalog very easily and with a lot of information.
  • Filtering is reasonably quick, considering the amount of products we have.
  • Coupons and promotions are VERY good. You can easily create a discout for 5,000 products in a blink.
  • Magento is A HUGE PAIN to modify. Compared to alternatives (like WooCommerce) it is very hard to change things. Mostly because of how it's built with the Zend Framework and 20,000 files. If you would like to change a comma, good luck. It's going to take a whole day. The waterfall model on the theme helps, but it's very, very hard to change behaviors on the platform.
  • Developer community is very small compared to alternatives (again, WooCommerce). There aren't that many plugins, devs, and in general a community to ask for help. It's expensive and plugins (which are called extensions) are not very well maintained. Also, templates are hard to find. You have Ultimo (we used that and support is great) but besides that, there's not that much.
  • Updating Magento is SO painful. You never know what will happen. Expect anything.
  • Creating static content is hard to manage. At least I couldn't find any plugin for easily managing banners or blog pages.
  • The interface is so old and overwhelming at the same time. There are SO many options, but it's hard to find what you want. At least for me, it wasn't comfortable. You can get used to it, but it wasn't great.
  • The API was not that easy to manage. We had some troubles connecting with it.
  • Trying to debug an error is impossible. Good luck finding documentation on Stack Overflow.
I would recomment Magento for someone who needs a store for multiple countries very quickly, who will manage lots of stock and who will have huge pockets for buying services (design, modifications, etc.) and plugins. You'll need them.

Besides that, I wouldn't recommend it. It eats servers, it's hard to maintain, hard to start with, hard to modify... there are many sweet alternatives if you don't want to be a HUGE megastore. WooCommerce, Shopify... even PrestaShop (which I tried a couple years ago and didn't like much) seems better suited.
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Stephanie Reed profile photo
January 23, 2018

Not the best solution for a small business

Score 3 out of 10
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We use Magento for our e-commerce website. The whole website is developed in Magento and the payments for our products are processed through it. We used it as it was described as a scalable solution for our future growth and a very solid platform for our needs and those of our customers.
  • Reliable
  • Scalable
  • Secure
  • Very hard to learn and use, not intuitive
  • Quite clunky and slow
It's well suited for a big organisation who needs a bespoke solution and a strong and reliable e-commerce platform. However, for a smaller one with not that many others, it's very hard to learn and use, as well as make changes without the need of a developer, so I would not recommend it.
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Tanzeem Ahmed profile photo
September 29, 2017

Magento at a Glance

Score 9 out of 10
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From the outset, I would like to say that Magento has always been my initial choice for any product that we developed for ourselves or for any third party. Although we could not use it for developing one of our last projects The Movie Korner, we could not do without the flexibility and affordability provided by Magento for our current project www.themerchantice.com . We are currently using it only for the webfront and most of our other departments are outsourced. One thing that truly compels us to adopt it is that most of the third party solutions that we use have plugins compatible mostly with Magento. None of the other platforms, we have learned from our extensive research, provide this kind of adaptability.
  • Total Control when it comes to development.
  • Most of the products that come up, do make an effort to provide necessary API's for Magento
  • The dashboard is an absolute dream to work with.
  • A lot of generic problems could be bundled by Magento and implemented. Choose by Image in the custom option for instance
  • Bulk upload is a major issue. Magmi does a wonderful job. Something like Magmi integrated with Magento could be a powerful add-on.
  • Search could be improved a lot.
Magento is great if you have a good set of developers who can control this monster of a product. For less technical users, something like a Shopify would be better.
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Michael Huey profile photo
August 31, 2017

Magento - Top notch e-commerce platform

Score 9 out of 10
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We integrate with Magento and work with many clients who use Magento as their primary e-commerce platform. We do not do Magento setups, but we have worked with data customizations, integration usage, and collecting and working with customer data from Magento. We are a data science company focused on retention automation.
  • Easy to integrate unique tools into the base platform, plus a large community of developers creating their own extensions or modules.
  • Enough features that you really don't need to add modules unless there is something that you really like in another module.
  • Easy to use and understand from the internal user admin panel, plus great developer tools.
  • Some not-so-intuitive features like product category setup. Looks as expected on the website, but doesn't record as expected in the database.
  • Definitely not an easy initial implementation. Unless you have a Magento developer on staff, you should pay a reputable third party for setup.
  • Not all integrations play nicely with one another and some can actually cause others to malfunction or stop working completely.
Any e-commerce company with development resources for implementation should definitely consider Magento. If your company is smaller and doesn't have as many resources to devote to an in-house dev team or hiring a third party for setup, there are definitely other smaller e-commerce platforms, but you lose a lot of functionality. Easy to scale Magento once the setup is complete and nearly limitless options for growth and customization.
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November 30, 2017

Magento Review as developer

Score 9 out of 10
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We are building Magento shopping carts with our clients; my clients put Magento in as their internal and external shop.
  • Support of configurable product
  • Strong API support
  • Easy to use CMS
  • Clear Order summary
  • Checkout flow
  • Product setup flow
  • Flexibility on order status update
Magento is well suited for people with some basic IT knowledge and have a strong sense of how eCommerce works.
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Chris Metropulos profile photo
July 19, 2017

Magento: Your best option for an e-commerce platform

Score 9 out of 10
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Magento was selected as the new ecommerce platform for a series of interrelated web storefronts with unique domains. It is being used across the entire organization and holds responsive history, resources, and order capabilities of a variety of brands. As a web facing company, 91% of the business is done digitally. Thus, it was important to have a platform that managed large amounts of content and products with security required for any business.
  • Great adaptability with a variety of POS/CRM systems.
  • Great open source community that supported questions, themes, and more.
  • Able to support and organize a large amount of content.
  • Easy to find and design modern content.
  • More information regarding platform updates. Recently moved to a 2.0 and there is much that needs to be transitioned.
  • Easier integration of customer order notification feature.
  • Simpler, reliable security integrations with CloudFlare.
  • Simpler importing for new products. A lot of back-end cleanup is required.
If you are supporting an e-commerce webpage, this is a great solution. For large amounts of content however, it is superfluous to use such a system. If you are using platforms that are trending, Magento does a great job of creating links to those if it isn't already possible. Great for retail businesses.
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Bryan Bielefeldt profile photo
May 12, 2017

Magento from an agency's perspective

Score 9 out of 10
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We use (build manage and maintain) Magento websites for a range of industries and uses from B2C to B2B use cases, with clients ranging from small to enterprise level.
  • With Enterprise the page caching and speed is much better.
  • Plentiful e-commerce functionality of of the box. Being and e-comm platform it really covers all the standard use cases well.
  • The use of content blocks and includes in the content areas makes it easy to create global assets and modules.
  • The ability to create a page builder UI for marketing pages is non existent and for non technical users it is impossible.
  • The need for blogging/news and events is common and any/all modules for this type of content really cant compete with other platforms and usually require the installation of another platform to manage this content.
For custom theme development depending on the level of commerce the client does it doesn't always make since to suggest Magento due the the time needed for development. If the commerce volume is low we actually suggest a different platform with lower overhead for custom theme development. For clients that have a larger catalog and or more complex business rules we always suggest Magento.
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Jeff Moriarty profile photo
August 04, 2017

7 Year Magento User Here...and Now I am Finally Switching

Score 5 out of 10
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Magento is being used by the entire company. From customer service, to purchasing, to marketing. Ever since we used it, seems like we always had issues. Went through three different development companies and all still had issues. We are constantly spending between 4k and 10k per month just to maintain it. And issues still happen. It might be great for a huge organization with a Magento team in house and huge budgets, but not good for small to medium size businesses.
  • Customization
  • Theme/Designs
  • Support/Community
  • Conferences
  • Too many bugs
  • Every time a patch comes out, many mods break
  • Reporting is not very good
It's great for huge businesses with unlimited budgets, but for small and medium companies that have to hire outside and maintain their own website, go with a cheaper platform.
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Louisa Nicholson profile photo
April 05, 2017

Magento is a GREAT Choice

Score 8 out of 10
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I've used Magento both in my agency as well as with other agencies who have built and managed Magento stores for clients internationally. It easily addresses the need for e-commerce capability into a content management system for stores from small to large. It is very easy to use for clients to update and add information and [they] have been very happy with Magento.
  • Magento handles product data very well.
  • It's able to handle publishing content just as well as publishing products.
  • It handles a lot of complex store, coupon, and shipping rules for operations and fulfillment needs.
  • I would like to see updates be easier to do with less difficulty.
  • I would like to see more rules with coupons.
  • I would like to see complex rules around recurring payments.
Magento is definitely well suited for stores that want complete server and code control. It is less appropriate for smaller shops who do not want to control the hosting or server environment. It might also take a lot of work compared to other solutions to set up for a small shop. This is definitely for the medium to large shops.
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Elizabeth Bottomley profile photo
March 24, 2017

Magneto review from a Project Manager

Score 7 out of 10
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I have used Magento on behalf of my clients to solve their e-commerce business needs - including selling, stock management, and communications. We use Magento as a build and CMS platform and train our clients to use it to manage their products and their shop front - I have used it with a range of clients across various industries and sizes of businesses and found it very scalable.
  • Ease of product management
  • Ease of reporting and range of reporting tools
  • Fast build time
  • Range of payment gateway options
  • Security support for older systems
Magento is well suited to businesses that want fast and adaptable e-commerce solutions - it is especially useful for smaller businesses where users manage a lot of their services in one space - CRM data, product data, stock information and logistics etc. However, it is less appropriate for businesses that need bespoke solutions and complex integrations.
Read Elizabeth Bottomley's full review
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August 02, 2017

One of the best solutions for stable ecommerce

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using Magento enterprise for our fashion stores all around the world. It is used by all organization for every aspect of the eCommerce. We are only using an external service for printing labels and to connect with carriers. Stocks, emails, and management is completely done within Magento.
  • Stock management (if implemented with custom fields for location).
  • Transactional emails. Really well done and easy to config.
  • Access to data and accountancy.
  • Difficulty in creating plugin from scratch.
  • Difficulty to implement external technology (like ReactJS).
  • Out of the box stock management could be improved.
Magento is really good for big stores. It scales really well and, if supported by the right server, you'll have no problem. Even if you have a small website you can benefit from it. Magento can, in fact, be enough by itself for covering all the aspect of your business.
Read this authenticated review
Christian Kern profile photo
April 05, 2014

The good the bad and the ugly from a developer's perspective

Score 10 out of 10
Vetted Review
Verified User
Review Source
As a web development agency which focuses on implementing resourceful, creative and reliable solutions for our clients' business needs, we are big fans of Magento. With a strong corporation backing development and tremendous growth as an eCommerce platform, Magento continues to improve and set new standards in terms of functionality and security.
Magento comes out of the box with a wealth of functionality which fits most business needs. For most use cases a huge variety of third party modules exists to extend Magento beyond its native capabilities.
  • Easy integration with popular payment systems like Paypal (both companies are owned by eBay)
  • Powerful sales / promotion / pricing engine
  • Lots of features out of the box
  • Community edition which has most features of the enterprise edition is free
  • Trying to customize Magento functionality requires in-depth knowledge of the platform
  • Magento does not support more complex internal review processes / publishing workflows
  • Magento is more b2c focused, implementing b2b models can be challenging
  • Some features like gift registry or compare functionality are not very sophisticated
For most b2c scenarios from small to big size companies Magento is an affordable comprehensive and well-supported eCommerce platform. While most product types are handled, some customization might be required for specific cases.
Read Christian Kern's full review

Feature Scorecard Summary

Product catalog & listings (25)
7.7
Product management (26)
7.5
Bulk product upload (21)
6.8
Branding (22)
6.9
Mobile storefront (24)
6.8
Product variations (24)
7.2
Website integration (24)
6.8
Visual customization (26)
6.4
CMS (25)
6.0
Abandoned cart recovery (21)
5.7
Checkout user experience (25)
6.3
eCommerce security (25)
7.0
Promotions & discounts (24)
7.5
Personalized recommendations (21)
6.3
SEO (22)
6.8
Multi-site management (22)
7.7
Order processing (25)
7.5
Inventory management (25)
7.1
Shipping (23)
6.5
Custom functionality (25)
7.1

About Magento Commerce Cloud (formerly Magento)

Magento Commerce Cloud was originally developed as an open-source eCommerce content management solution by Varien Inc., acquired by eBay in 2012, and is now owned and supported by Adobe in 2018. Magento Open Source (formerly Community Edition) is still available for developers and tech-savvy merchants. However, Adobe also offers small business and mid-enterprise level solutions that offer cloud services and integrations for business intelligence and order management tools.

Visitor data is used to segment customers and personalize the shopping experience with targeted promotions, suggestions and coupons. Sites generate SEO-friendly URLs, a Google site map, and customized meta tags to help products get discovered. Site-wide or segmented and targeted recommendations are generated from rule-based product-relations logic, to increase up-sells and cross-sells, and interactive features including "likes" and tweets allow visitors to broadcast their choices and create buzz around products.

The paid versions of Magento Commerce Cloud solutions are highly extensive and include product integrations such as business intelligence, order management, and an extensions marketplace.
Categories:  Digital Experience,  Ecommerce

Magento Commerce Cloud (formerly Magento) Integrations

Magento Commerce Cloud (formerly Magento) Competitors

Magento Commerce Cloud (formerly Magento) Technical Details

Operating Systems: Unspecified
Mobile Application:No