Magentrix Customer Success Reviews

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          What is Magentrix Customer Success?

          Magentrix customer success is a solution with case management, knowledge base, FAQ and social collaboration capabilities. Launch a customer portal in days without depending on developers or complex coding.

          The product offers:
          • Branded portals: custom themes allow companies to provide a consistent brand experience.
          • File sharing: companies can find, organize, and update file versions while also ensuring that customers find what they need, when they need it.
          • Customer self-service support via knowledge bases: users can draft and publish articles for customers to find answers to their questions quickly.
          • Social collaboration: customers can engage with each other and with service reps in online community forums; companies can gather feedback from customers.
          • Integration with the user's CRM: Salesforce, Microsoft Dynamics, HubSpot
          Categories:  Customer Success,  Web Portal

          Magentrix Customer Success Features

          Has featureRewards
          Has featureCustomer self-service
          Has featureTraining
          Has featureContent management
          Has featureHelp tickets & case deflection
          Has featureIdeation
          Has featureDocument management and resources
          Has featureAnalytics
          Has featureUpcoming events
          Has featureMarketplace
          Has featureStorefronts

          Magentrix Customer Success Screenshots

          Magentrix Customer Success Video

          Salesforce AppExchange sponsors a video on Magentrix PRM & customer portals

          Magentrix Customer Success Integrations

          Magentrix Customer Success Competitors

          Magentrix Customer Success Pricing

          • Has featureFree Trial Available?Yes
          • Does not have featureFree or Freemium Version Available?No
          • Does not have featurePremium Consulting/Integration Services Available?No
          • Entry-level set up fee?No

          Magentrix Customer Success Support Options

           Free VersionPaid Version
          Email
          Forum/Community
          FAQ/Knowledgebase
          Video Tutorials / Webinar
          Phone

          Magentrix Customer Success Technical Details

          Deployment Types:SaaS
          Operating Systems: Unspecified
          Mobile Application:No
          Supported Countries:Worldwide
          Supported Languages: English, French, German, Russian, Spanish