Overview
What is Magentrix Customer Success?
Magentrix customer success is a solution with case management, knowledge base, FAQ and social collaboration capabilities. Launch a customer portal in days without depending on developers or complex coding. The product offers:Branded portals: custom themes allow companies to provide a…
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What is Magentrix Customer Success?
Magentrix customer success is a solution with case management, knowledge base, FAQ and social collaboration capabilities. Launch a customer portal in days without depending on developers or complex coding. The product offers: Branded portals: custom themes allow companies to…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Magentrix Customer Success?
The product offers:
- Branded portals: custom themes allow companies to provide a consistent brand experience.
- File sharing: companies can find, organize, and update file versions while also ensuring that customers find what they need, when they need it.
- Customer self-service support via knowledge bases: users can draft and publish articles for customers to find answers to their questions quickly.
- Social collaboration: customers can engage with each other and with service reps in online community forums; companies can gather feedback from customers.
- Integration with the user's CRM: Salesforce, Microsoft Dynamics, HubSpot
Magentrix Customer Success Features
- Supported: Rewards
- Supported: Customer self-service
- Supported: Training
- Supported: Content management
- Supported: Help tickets & case deflection
- Supported: Ideation
- Supported: Document management and resources
- Supported: Analytics
- Supported: Upcoming events
- Supported: Marketplace
- Supported: Storefronts
Magentrix Customer Success Screenshots
Magentrix Customer Success Video
Magentrix Customer Success Integrations
Magentrix Customer Success Competitors
Magentrix Customer Success Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Worldwide |
| Supported Languages | English, French, German, Russian, Spanish |
