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Sinch Mailgun

Sinch Mailgun

Overview

What is Sinch Mailgun?

Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of…

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Recent Reviews

Mailgun Review

7 out of 10
January 01, 2024
Incentivized
Mailgun provides a reliable way to send out email campaigns to marketing lists, so that we as a marketing agency can deliver promotional …
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TrustRadius Insights

Mailgun is a versatile email delivery service that is widely used by web developers and product development teams to handle transactional …
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TrustRadius Insights
TrustRadius Insights
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Reviewer Pros & Cons

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Melih Cem Kılıç | TrustRadius Reviewer
Melih Cem Kılıç
Outreach Manager
Floori (Design, 11-50 employees)
Verified User
Director in Marketing
Marketing & Advertising Company, 1-10 employees
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Pricing

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Foundation

$35

Cloud
per month

Growth

$80

Cloud
per month

Scale

$90

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.mailgun.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $35 per month
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Product Details

What is Sinch Mailgun?

Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of Mailgun and Mailjet, through acquiring Pathwire.

Sinch Mailgun Competitors

Sinch Mailgun Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of Mailgun and Mailjet, through acquiring Pathwire.

Sinch Mailgun starts at $35.

Twilio SendGrid, SparkPost, and Amazon Simple Email Service (SES) are common alternatives for Sinch Mailgun.

Reviewers rate Support Rating highest, with a score of 7.4.

The most common users of Sinch Mailgun are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(61)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Mailgun is a versatile email delivery service that is widely used by web developers and product development teams to handle transactional and bulk emails. It offers an easy-to-use platform for sending various types of emails, from essential ones like post signup welcome emails and purchase confirmation emails, to more specialized communications like proofing process emails for artwork printing.

Customers appreciate Mailgun's seamless integration and user-friendly interface, which make it a popular choice for managing system-generated emails like user sign-ups, password resets, and action reminders. Senior web engineers value its ability to validate email addresses effectively, solving the pain point of email address validation for companies. IT departments rely on Mailgun for efficient email management within applications, thanks to its user-friendly interface and helpful support.

Moreover, Mailgun is trusted for customer-focused email communication, ensuring secure delivery to avoid security breakdowns. Its robust infrastructure resolves email delivery issues by providing detailed logs for tracking failed emails. Additionally, it serves as a core component in various platforms such as coaching systems and recruiting services startups, enabling secure and reliable email exchanges between coaches and clients or delivering all necessary application-related emails.

Overall, Mailgun proves to be a valuable tool across organizations, helping manage IPs and ensuring fast and reliable email delivery. From small businesses to large enterprises, it offers practical solutions for sending transactional emails, managing internal and client email communications, tracking delivery rates, and handling various types of email interactions with ease.

Users commonly recommend Mailgun for the following reasons:

  • Users suggest Mailgun as a reliable option for anyone needing an SMTP provider with good deliverability and value. They find it particularly useful for transactional email service, especially for growing businesses and Laravel-based applications.
  • Reviewers appreciate Mailgun's ease of integration and its great tools for advertising campaigns. They recommend using Mailgun for sending and tracking transactional emails, but also advise having some background knowledge in back-end emailing when using the platform.
  • Users highlight the excellent customer service and support provided by Mailgun. They find the documentation helpful and suggest reading it to fully benefit from the product. Additionally, users praise the simplicity, speed, and free tier option offered by Mailgun, making it an attractive choice for many businesses.

Overall, users recommend trying out Mailgun due to its easy setup process, generous features, reliability, good value, expert email delivery, and fully-featured email transactional service. They advise starting with a lower plan and ramping up as needed, while also recommending the use of Mailgun's API for fast and secure implementation. Some reviewers even suggest considering Mailgun for reducing costs by eliminating physical mail servers. However, users caution against choosing Mailgun if you don't want to pay a high monthly fee.

Attribute Ratings

Reviews

(1-25 of 27)
Companies can't remove reviews or game the system. Here's why
January 01, 2024

Mailgun Review

Verified User
Director in Marketing
Marketing & Advertising Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is very well suited as an email delivery tool. We plug Mailgun into our CRM, and it helps us deliver the campaigns we create for clients and for ourselves. I don't believe the software is as good when being used as a standalone product, as it lacks the omnichannel features and campaigns you can create with other tools.
August 17, 2021

Mailgun delivers on reliability and a good feature set

Verified User
Project Manager in Information Technology
Computer Software Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have found Mailgun to be suited very well for the email sending needs of a Rails app. It is excellent for transactional emails and easy to integrate into a Rails app. We have also found it to be great at delivering mass mailings on behalf of our customers. I've not found a use case where it isn't a good fit with regard to email sending. We are very pleased with their service.
June 10, 2020

Mailgun, sending mails in the best way possible

Verified User
Engineer in Engineering
Internet Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Mailgun is for you if you have technical knowledge about using APIs and integrating email systems via SMTP or similar. It is powerful, useful and easy to use.

However, if you are a non technical person, it may be hard to use it. In that case, this is not the service for you.
May 31, 2020

Transactional emails made easy

CV
Cristian Vargas
Lead Engineer
Swapps LLC (Telecommunications, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We use Mailgun for transactional email everywhere. No matter what we throw at it, it always works as expected. We don't use it for marketing campaigns because in those cases we need to be able to make constant changes and tweaks to the emails, and the way we use Mailgun is just not a good fit for those kinds of situations.
April 23, 2020

Mailgun: a great mail server option

Logan Wiser | TrustRadius Reviewer
Logan Wiser
IT Director
Home Base Appraisal Management (Real Estate, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The most common thing I used Mailgun for was finding out why a certain user was not receiving emails. Mailgun is pretty perfect for this. You can just search in the logs and discover with the log message why they haven't been receiving it. If you are looking for a ton of customizable functions in your mail server, this may not be the right fit.
November 20, 2019

Solid, dependable, but pricey SMTP service

Verified User
Manager in Marketing
Staffing and Recruiting Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great for sending transactional emails to candidates and clients and monitoring deliverability through the system logs. MailGun's webhook integration allows us to automate feedback loops through a 3rd party service that then sends an email to our users when there is a bounce, spam complaint, or sending error, allowing us additional control over our sending.
June 30, 2019

Mailgun: Generous Free Tier and Good Performance + Reliability

Ben Gelsey | TrustRadius Reviewer
Ben Gelsey
Staff Engineer
Insigniac (Leisure, Travel & Tourism, 1-10 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When looking for a transactional email vendor, Mailgun does the job well. Overall, Mailgun has been very reliable, other than having a problem delivering to certain Hotmail users. However, after getting in contact with support, they resolved the issue within 24 hours. Ultimately, there isn't much differentiation between Mailgun and its competitors, which is why I don't rank it higher than an 8.
June 27, 2019

Decent for HIPAA Compliant Users

Dillon Welch | TrustRadius Reviewer
Dillon Welch
Director Of Engineering
Tempest, Inc. (Consumer Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Mailgun integrates into Ruby on Rails extremely easily. It's also great if you need a mail provider to sign a BAA, as they will do that. If you need to send emails to many providers, such as Yahoo or Outlook, you will likely need to pay extra for a dedicated IP, as their shared IPs have reputation issues.
May 08, 2019

Easy implementation, solid deliverability, and reasonable free plan but analytics are lacking

Sam Lepak | TrustRadius Reviewer
Sam Lepak
Head of Digital Marketing
YachtLife (Internet, 11-50 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Mailgun's pay-as-you-go pricing structure is fantastic, especially if you don't need to send that much email. The pricing, including the free tier, is much more generous than what you can get with some pricier providers, like SendGrid. I mainly just use Mailgun as an SMTP server for web services, and the service has been set-up-and-forget, which is great because I never even have to log onto the Mailgun website and do any work. Mailing list support also looks great for rolling-your-own and not relying on more expensive mailing list services.
May 08, 2019

Shot Mailgun and Buried it alive for SendGrid

Evan Laird | TrustRadius Reviewer
Evan Laird
Chief Marketing Officer
Dinely (Internet, 1-10 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Mailgun is a good transactional email program. But for smaller teams that don't want to waste time hiring or writing more code than needs, there are better alternatives for them. But for the low cost and basic plain-text emails, it could work well for a company that doesn't worry about branding their emails and just needs the bare bones.
August 14, 2018

A Solid Choice ... Just Waiting for More Features

Joshua Weaver | TrustRadius Reviewer
Joshua Weaver
Javascript Developer
Ministry Sync (Religious Institutions, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Even with the list of negatives, Mailgun is still a great solution for how easy it is to work with and how ubiquitous it is to find examples and libraries out there on the internet. The company has great support and are usually quick to address and fix things. I do think they have some room for improvement with the lack of templates and the outdated UI log handling/filtering.
July 19, 2018

3+ years review of Mailgun

Verified User
Executive in Information Technology
Computer Software Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Mailgun is ideal for SaaS apps because email delivery is very important in them. Missing a crucial email (e.g activation email) may lose customers. Mailgun saves cost so that we don't need to host and manage our own mail server.

Mailgun may not be suitable for those websites that are hosted on those servers that are already equipped with a reliable email server. If you are not experiencing email delivery issues even with high volume of emails, in that case a service like Mailgun may not be necessary.
February 22, 2017

Senior software engineer's Mailgun experience

Itai Roded | TrustRadius Reviewer
Itai Roded
Senior Web Architect
PCM (Information Services, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Mailgun is suited when an engineer has more input on how to validate the email users have entered, or where all the other fields in the form are being validated client side.

When a company already has "their way of doing things", and validates other input fields server side, only having the email being validated client side might be a bit weird for a new user.
February 20, 2017

Mailgun is my go to transactional email provider

Verified User
Engineer in Engineering
Human Resources Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Mailgun is great for software startups looking for a way to implement transactional emails. Their API is fantastic, and they provide official libraries in several common programming languages, making implementation a breeze. Their pricing is also extremely competitive giving you a lot of bang for the buck when cash flow might be tight. The only reason not to recommend Mailgun might be if you have very particular email delivery requirements that extend beyond their (very robust) services.
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