TrustRadius Insights
Mailtrack is a highly valuable tool that has been immensely helpful for users across various industries. Users have found it particularly …
Overview
What is Mailtrack?
Mailtrack is a free email tracker for Gmail, boasting over 1,5 million active users.The vendor states users will Ffollow up with more accuracy, find out the moment emails have been read, track the number of clicks, and how many times…
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Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://mailtrack.io/en/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
- FAQs
What is Mailtrack?
Mailtrack is a free email tracker for Gmail, boasting over 1,5 million active users.
The vendor states users will Ffollow up with more accuracy, find out the moment emails have been read, track the number of clicks, and how many times a recipient has opened the mail, using only a normal Gmail interface.
It boasts intuitive checkmarks (✓✓) added to email, for Gmail read receipts right in an inbox.
How to use the mail tracker app:
✓ means that an email has been sent, but not opened.
✓✓ mean that an email has been opened.
The vendor also states it is the only email open tracking in the Chrome Web Store to trace emails for free forever.
EMAIL TRACKING FOR READ RECEIPTS
- See which emails have been read
- Stop asking if colleagues read sent emails
- Access its dashboard and filter emails that have been ‘read’ or ‘not read’
MAILTRACK FREE
- Free and unlimited email tracker for Gmail
- Mailtrack Campaign: Send Google email marketing emails up to 200 contacts at once
- Includes "Sent with Mailtrack" signature
MAILTRACK PRO
- Extra information on email opens: how long ago and how many times
- No Mailtrack signature
- Real-time Gmail read receipts (desktop pop-up or by email)
- Daily email tracking reports
- Reminders
- Last read: know if a recipient is engaged with conversations
- Email & phone support
- Mailtrack Sales: Integrate it with Salesforce or the user's choice of CRM
Mailtrack Features
- Supported: Email tracker
- Supported: Mailtrack Campaign
- Supported: Link tracking
Mailtrack Screenshots
Mailtrack Video
Add our checkmarks (✓✓) to your Gmail through our free and unlimited email tracking software.
Mailtrack is the #1 free email tracker for Gmail, with over 1,5 million active users.
Mailtrack Integrations
Mailtrack Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
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(60)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Mailtrack is a highly valuable tool that has been immensely helpful for users across various industries. Users have found it particularly useful for tracking email opens, allowing them to be prepared and provide better customer service. It is widely used by organizations to ensure that emails have been sent to the correct addresses, especially when email addresses are not updated in public registers. The software enables users to track if their customers have checked their emails, helping them stay organized and manage their schedule. Additionally, Mailtrack allows users to track when recipients open important emails, such as invoices for services, enabling prompt follow-up. This feature is appreciated by users as it helps them prioritize their day and gain insights into the situation by tracking who read their emails. Realtors also find Mailtrack useful for tracking when their offers are being sent to other agents and confirming receipt. Furthermore, educators have used Mailtrack to track emails sent to students for tasks or appointments during distance learning, improving communication and task completion. Account managers have also found value in using Mailtrack to track if their emails were read by clients, helping with project management and following up on leads. Overall, Mailtrack provides detailed reportings on opened emails which are vital for a focused sales approach and enhanced communication strategies in various contexts.
Automatic email tracking: Users have found the automatic email tracking feature provided by Mailtrack to be extremely helpful, with many stating that it has been a valuable tool for staying informed about email opens and keeping track of communication with recipients.
Affordable pricing: Reviewers consider the yearly pricing of Mailtrack to be affordable and fair. Many users find it to be a cost-effective solution compared to other tools that offer similar features as part of a more expensive monthly service.
Intuitive user interface: Users appreciate the easy-to-use and beginner-friendly user interface of Mailtrack. They find it intuitive, allowing them to quickly understand how to navigate and perform tasks within the software effectively and efficiently.
Cumbersome Mobile Implementation: Some users have found the mobile implementation of Mailtrack to be inconvenient and time-consuming. They have expressed frustration with having to go into an extension and click "new tracked reply" for every message they send, which is easily forgotten.
Limited Notifications on Mobile: Users have voiced concerns about the limited notifications on mobile devices when using Mailtrack. Even when using Android to track messages, they are only able to receive notifications on the desktop version, limiting the usefulness of the software on mobile devices.
Inconsistent Tracking of Recipients: Several users have experienced issues with tracking certain recipients in Mailtrack. There seems to be a random labeling of some recipients as untrackable, leading to concerns about the overall reliability of the software's tracking feature.
Users have made several recommendations for Mailtrack based on their experiences with the product. The three most common recommendations are as follows:
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Users appreciate the simplicity and user-friendly interface of Mailtrack. They find it easy to use and navigate, making it accessible to users of all levels of technical expertise.
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Many reviewers have found Mailtrack to be very effective in monitoring and tracking emails. They mention that the software provides accurate and real-time notifications when recipients open their emails, giving them valuable insights into email engagement.
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Customers also recommend Mailtrack for its reliability and stability. They mention that the software works seamlessly without any glitches or downtime, ensuring that they can rely on it for their email tracking needs.
Overall, users recommend Mailtrack for its simplicity, effectiveness in email tracking, and reliable performance.
Attribute Ratings
Reviews
(1-25 of 50)Companies can't remove reviews or game the system. Here's why
August 17, 2021
Track emails with Mailtrack
Score 9 out of 10
Vetted Review
Verified User
<div><div>Mailtrack is amazing, it enables us to see if our prospects have read the emails we sent or reaching the spam folders instead. We send bulk emails to our prospects. It also allows us to send bulk email from most of the email platforms even Gmail and how many of them are opened. <br></div></div>
- Email tracking
- Bulk emails
- Easy to use
- Free trail does not have much of features.
July 13, 2021
Email tracker which seemlessly integrates with Gmail
I use it to see if people read emails I sent. This is an important tool to know if leads are receiving the emails I am sending or if they are reaching their spam folder. If I see they are receiving and opening - it allows me to continue sending information via email.
- Track emails
- Lets you know how many times someone has read the email
- Allows you to see if someone forwarded your email
- Integrates easily with Gmail
- More details regarding if they forwarded the email - how many people received after
- Spam
- Selling information
- Others can see what you are doing
January 13, 2021
A good alternative to Boomerang for Gmail.
Score 9 out of 10
Vetted Review
Verified User
Mailtrack is mainly just used by the Commercial Sales team at the moment. It is being trialed as an alternative to Boomerang.
Within Sales, it is very important to be able to keep track of who read emails vs who didn't in order to prioritise your day. By using Mailtrack, we are able to see if a particular email is "hot" or not for example, giving invaluable insight into the situation.
Within Sales, it is very important to be able to keep track of who read emails vs who didn't in order to prioritise your day. By using Mailtrack, we are able to see if a particular email is "hot" or not for example, giving invaluable insight into the situation.
- Summaries of all emails sent.
- Snooze functions.
- Hot topic (when read or forwarded many times).
- Would like to be able to specify when the snooze should be activated until. Right now only 2 options. 24h or 48h.
December 19, 2020
My take on Mailtrack (free version)
Mailtrack is used by account managers who are in contact with clients (including myself). Since we are only using the free version, Mailtrack mainly helps us track if our emails were read or not. We do not necessarily need it for our internal communication.
- Tracks if emails were opened.
- Tracks how many times emails were read.
- Notifies when emails were not opened at all.
- The free version is very limited.
- Sometimes, it does not work on phones.
- It should be able to define who opened the email in case it was sent to many people.
December 18, 2020
This product is very useful and easy to use
Score 10 out of 10
Vetted Review
Verified User
In general, [Mailtrack] is useful and great. I use it to know if my customer checked my email with proposals. I used Mailtrack with my Gmail and it [was] super helpful. It allows you to track your emails, see who and when they read them which really helps me keep track and organize my schedule and work.
- Live tracking
- Cheap
- Accurate
- Fast
Score 10 out of 10
Vetted Review
Verified User
Mailtrack provides a highly reliable means to check on your communication and keep tabs on what has been read and if the customer needs to be reminded about the communication. Mailtrack has made our operations more efficient by highlighting Clientele which needs attention.
- Mail tracking.
- Immediate notification on communication.
- Reminders if mails have been read or not.
- Notifies if email is from an old conversation.
- None.
November 12, 2020
Mailtrack has improved our overall ROI and is an amazing tool for anyone who does email outreach!
I've used Mailtrack for several years over the course of my career. Currently, my sales team is using Mailtrack for their sales outreach and we have seen huge success since implementing Mailtrack! This allows my sales team to see which emails are being opened, which are being fowarded or opened multiple times (hot lead!) or have not been opened after multiple tries which means they should try a new contact. This also helps us with our approaches, by knowing which emails we send are getting opened and which are not. It allows us to A/B test different subjects and improve our overall open rates.
- Gives us updates on each email their status
- Alert us of a "hot lead" if an email is opened multiple times or forwarded
- I wish it could track who the emails are being forwarded to
- Wish it could tell if the email was deleted (unread is kinda vague).
November 11, 2020
Mailtrack review
Score 10 out of 10
Vetted Review
Verified User
It is being used across the whole organization. It's very important that we know if our emails have been sent to the right emails, and Mailtrack really helps with this. It's quite common that businesses don't have their emails updated in public registers so it's really useful that we have a tool to track what emails actually reached the right address.
- Easy to use
- Fair price
- Beginner friendly
- Immediate feedback knowing if the email was delivered.
- Some of the settings can be confusing at first.
- Some alerts are on by default and can be annoying at times.
- Good to know if the email was deleted.
- It would be great to know how much time recipients spent on each email.
November 09, 2020
Mailtrack lowers your stress by tracking your emails
Score 7 out of 10
Vetted Review
Verified User
I personally use Mailtrack to track all my cold mails and/or my important conversations with my clients and colleagues. It's really useful to known in a blink if the mail is received, read, or whatever. The workflow isn't anymore stressful while waiting for an answer or an important information from a technical support.
- Knows which state you are in
- Get information about the quality of your mails
- Clean up your workflow and your mind
- Didn't see any API
- Add more specific tracking objects like links, etc.
November 08, 2020
A Happy Mailtrack Customer!
I personally use Mailtrack and it's great because it really helps me keep track of who's seen my emails. Not only that, but it'll also allow me to know how many times my email has been read, and in the number of minutes it was first seen after I sent my email. Furthermore, it also mentions the number of times the email has been forwarded.
- How soon the email was seen.
- The number of times the email was read.
- How many times the email was forwarded.
- The time at which the different emails were read.
- Who the emails were forwarded to.
- Not letting the other party know that I have Mailtrack.
November 08, 2020
Mailtrack: Your go-to tool for amazing sales insights.
Score 10 out of 10
Vetted Review
Verified User
Being from a Sales department, it becomes very important for us to know the status of our emails, and Mailtrack does exactly that. We get a detailed report on which mail has been opened how many times, which makes it very easy for us to practice a focused approach in sales. A few of my teammates also use Mailtrack and find it extremely useful. The insights by Mailtrack help us a lot in prioritizing the customers and using that research to drive the revenue.
- A detailed daily report on all the sent emails.
- Extremely useful insights about the opened emails.
- Instant notifications of recently opened mails to help with engaged leads.
- For leads opening the mail multiple times, detailed analytics should be offered.
November 06, 2020
Great for Business and Personal Use
Mailtrack is one of the best softwares out there for tracking your mail. It helps in knowing whether it's been sent to the addressee or not and whether or not they have checked the mail. It's great for keeping up with business activities and ensuring that things can be followed through on. Great for both personal and business use. I personally have used Mailtrack to track whether my messages reach the addressee, as I'm looking for potential supervisors and sometimes the emails don't reach them. This has completely changed the way in which I can keep up with my university search. I've also seen that you can see if the messages can be forwarded to people (this is available only in the pro version) and even though I have only used the free version up until now, it's been really great. In terms of business needs, you can be sure about whether or not your email has reached the intended recipient, and Mailtrack can help you follow through on leads as well.
- Adequate tracking
- Easy to use
- Detailed reports
- Useful for business & personal use
- Relatively inexpensive even for pro version
- Helpful range of plans
- Can look over plans for short-term or long-term use
- Maybe have a cheaper plan for pro
- International users need a cheaper plan, as the currency conversion can make it expensive for them
- Can include more features in the free version
- Can offer a trial period for users who would like to try out pro before buying it
- Could be a little quicker in their responses
November 04, 2020
Easy control of communication and correspondence via Mailtrack
Score 9 out of 10
Vetted Review
Verified User
At the moment, because of COVID-19, many employees are working "at home" or at a distance. The exchange of information is very important for our business. To understand if e-mail reached our customers or our colleagues, we decided to try to use MailTrack for them who use and send e-mails from home desktops/ computers systems.
- Tracking the "Out going" box
- Tracking and reflecting of the "accepted"/ "reviewed" messages
- tracking the time (of reading of the messages)
- has ability to track messages with "attachments" even
- Maybe better interface with (or colored ) reflection between "accepted" and "have been read" messages.
- Maybe it is difficult to do- priorities of the tracking of out-sent messages, with consideration of their "importance markers"
- More workability for Gmail and Hotmail , because many people of 2020 and 2021 will be working from home using thses
November 01, 2020
Mailtrack helps me close sales and helps me prioritize
I suggested Mailtrack to my Sales Team so that we can identify hot prospects who open our quotes a lot of times and close the deal with them on priority. Mailtrack helps to filter out serious buyers from the rest. Also, the ability for Mailtrack to give remainders makes sure that we don't lose out on a possible buyer.
- Lead prospecting
- Lead priorotizing
- A separate site where we can have more in-depth analytics.
- Better support for Gmail for mobile.
November 01, 2020
10/10 would use all the time and will recommend to friends.
We sell domain names to corporate companies or individuals. As of now, we are only two members. My partner and I send emails to our clients.
- Immediately you will be notified once any user accesses the email. There is no delay. We have crossed checked and it works awesome.
- The Mailtrack extension is easy to use. Setting up an account and getting started is smooth and fast.
- Free version includes unlimited email tracking, this is fab.
- I think a few more features should be added to the free version, like daily tracking reports, which is only available with the pro version.
- It would be great if it could support custom email accounts apart from Google.
October 30, 2020
Product satisfaction.
Mailtrack is used by most of the employees. It is important for us because it allows us to know when and how many times our messages have been read; this way we are sure that our customers/students/parents have received the progress reports and are aware of the current situation their children are in.
- You get notifications the instant your mail is received.
- You get notifications the instant your mail is read.
- It provides evidence that the email reached its destination and was read.
- It would be useful if when sending an email to several recipients a message of which ones have read it is sent.
October 30, 2020
Click, Track, Done!
Score 10 out of 10
Vetted Review
Verified User
I've been using Mailtrack for just over a month.
I want simplicity in knowing when and if my emails were read.
I highly recommend using Mailtrack.
Pros:
Easy setup and integration with Gmail.
- Informs me when and if my emails were read.
- Easy setup and integration with Gmail.
- None
October 29, 2020
Easy to get your mail tracked!
I'm the first who uses Mailtrack with my Gmail to see how or if my mail will be read or not. This is important for me as a manager - to stay informed. I think, if my experience with Mailtrack is successful in the long-term, we can maybe start to use it across the whole digital department.
- Easy installation and integration with Gmail.
- Easy understanding, how it works.
- Simple view in the mail window in the browser - so you can understand the situation quick.
- Integration with mobile and tablet. I actually want to use one product for all my devices.
October 24, 2020
Mailtrack!! Great add on to Gmail
Score 10 out of 10
Vetted Review
Verified User
I'm using to track when and if recipients are opening my emails. Often this is very important when talking to different departments in other organisations. It is also helpful for me to know when my Invoice for services has been opened by clients. It enables me to get back as soon as possible to follow up.
- Advises when you email is opened.
- Advises when it is opened multiple times.
- Advises after 24 hours if the email hasn't been opened.
- I haven't got any particular areas that I think need improvement.
Mailtrack helps me keep track of who has opened my emails which allows me to give the attention to the clients that would like it the most. So far it has helped me get the best service to my clients possible. Plus I love to see who opens emails and when. What a great system this is! I looked into several options and Mailtrack has the best pricing.
- Notifies you when there is an email opened
- Keeps track of things
- lets me know when my clients need me the most
- The tracked by Mailtrack message didn't go away the first time I set it to. Honestly, it does what it is supposed to and I can't really think of any improvements
October 23, 2020
Simply Perfect
Score 10 out of 10
Vetted Review
Verified User
After experiencing challenges getting responses to my emails I decided to use Mailtrack across my whole organization to understand if the emails are getting opened and read, or if I'm sending the emails to a mailbox that is not in use.
- Immediate notification once the email is opened.
- Notification if your email has not been opened/read 24 hours after sending it.
- Free account will not let you use the features from your iPhone.
October 21, 2020
Mailtrack Hero!
I send out many investor emails daily. Given that those I reach out to are incredibly busy people, having the peace of mind that they have received/read the email I sent is incredibly helpful. It allows me to know if I need to follow up and if there is a reason to wait for a response. I receive data every evening and enjoy being able to view how many open my emails and review the information.
- Daily Data - emails regarding how many emails sent, opened/unopened
- Immediate feedback knowing if the email was delivered
- Simple logos allowing for me to scroll through emails and know easily if there is one checkmark or two - one meaning received, two meaning opened
- It would be great to know how much time recipients spent on each email
- Good to know if the email was deleted
- Perhaps some guidance on suggestions for subject lines with more opens
October 21, 2020
Who is actually reading my mail?
Score 9 out of 10
Vetted Review
Verified User
I use it to make contact emails to clients and prospective clients. Using this I am able to see if the persons I am targeting are actually opening and reading my emails. Too often in the past, I would get a message that my emails never reached them. Now, I can tell when they were opened and read. From there I can formulate a plan to get them into my company. Saves time and resources.
- Records all the information about when mail was sent, received and read.
- Takes the guesswork out of who is reading your mail.
- Makes it simple to keep a record of those that are interested in your company.
- Really don't think it needs improvement. It does what I want it to do
October 20, 2020
Mailtrack is a terrific email tracking system. Highly reccomend.
Score 10 out of 10
Vetted Review
Verified User
Mailtrack is being used throughout all aspects of the organization. All emails are being tracked to keep a record of outreach. It's important in the Entertainment industry to know who is reading what information and have a record of it.
- Lets you know who has received the emails.
- Lets you know who has opened the emails.
- Lets you know if the emails have been opened more than once.
- Keeps unopened emails in the forefront of your mind in case you want to reach out again.
- It takes a moment to understand how the reports are filed, but other than that, all is well.
October 16, 2020
Don't let yourself be left on "READ"
Score 10 out of 10
Vetted Review
Verified User
Mailtrack is being used by select individuals. Our organization does not enforce it so it's really up to the user if they wish to use it. It's primarily used by anyone writing emails to clients. Employees that communicate internally don't use it because if we need a response it's easy to get their attention. The value of using it to communicate to clients, partners, or external communication is important because we have limited ways of contacting those individuals. Clients, per se, only provide us with email and sometimes phone numbers. Mailtrack helps our Sales Reps understand when clients are actively looking at the email so we can gauge interest. Knowing when our email recipients are active helps create project efficiencies.
- I need my Client to understand a few points, usually one thing at a time so they don't get confused. Mailtrack lets me know when my client opens the email so I can plan when to send my next instruction.
- I wrote an email draft to follow up with my Client. Mailtrack lets me know my Client opened my initial email at 8PM so I immediately send my drafted email to increase my Client's engagement.
- Sometimes people don't confirm they read your email, at least with Mailtrack I know they opened it and possibly read it.
- I think all the features work as it should. I use the free version of Mailtrack so there's not much I can expect to go wrong.
- It's a hassle to always delete their marketing attempt in my emails.
- Make sure to reset your browser if you notice Mailtrack isn't active.