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Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Facility Management

IP PBX

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Accounting

Invoicing

Nonprofit Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

Employee Scheduling

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Performance Management (APM)

Archiving

Build Automation

Cloud Cost Management

Cloud Storage

Code Review

Configuration Management Databases

Data Mapping

Density-Optimized Servers

Email Encryption

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

IT Service Providers

Integration Platform as a Service (iPaaS)

Log Management

Managed DNS

Network Performance Monitoring

Software-Defined WAN

System Monitoring

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WiFi Hotspot

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Email Deliverability

Email Marketing

Marketing Automation

Online Proofing

Search Engine Marketing (SEM)

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Product Configuration

Social Commerce

Sales

Laboratory Information Management

Membership Management

Roofing

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ManageEngine, a division of Zoho Corporation, offers AlarmsOne, an IT alert management software.

Moogsoft is an IT alert management platform from the San Francisco-headquartered company of the same name with an office in the UK... also comprising the original developers of IBM's acquired Netcool technology.

Free

Essentials

Advanced

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

Freshservice

ManageEngine AlarmsOne

IT Alert Management

Likelihood to Recommend

Usability

ManageEngine, A Div of Zoho Corporation Pvt Ltd

AlarmsOne: IT alert management made simple and effective.

Integrate all your applications with AlarmsOne to consolidate your IT alerts and schedule alert notifications to notify the right person at the right time.

Visit www.manageengine.com/alarmsone  to learn more about this product.

IT alert management features allow for incident notifications to allow for a quicker reaction time,

Incident Ticketing System

Tracks and manages IT incidents reported by users or detected by monitoring systems, ensuring timely resolution and communication.

Notification and Escalation

Sends alerts and notifications to IT staff or stakeholders for immediate action on critical incidents, with escalation procedures for unresolved issues.

Incident Classification

Classifies incidents based on severity, impact, and urgency to prioritize response efforts and allocate resources effectively.

Incident Assignment

Assign incidents to the appropriate IT personnel or teams based on skills, workload, and availability to ensure efficient resolution.

Incident Prioritization

Prioritizes incidents according to business impact, service level agreements (SLAs), and criticality to address high-priority issues promptly.

Incident Documentation

Encourages the documentation of incident details, actions taken, and resolutions for knowledge sharing, problem analysis, and process improvement.

Incident Tracking and Reporting

Tracks the status and progress of incidents, generates reports on incident trends, response times, and performance metrics for analysis and improvement.

Self-Service Portal

Enables users to report incidents, check status updates, and find solutions through a self-service portal, reducing the burden on IT support staff.

Incident Resolution Workflow

Defines workflows and processes for incident management, including initial assessment, diagnosis, resolution, and closure stages to ensure consistent handling.

Integration with Other Monitoring Tools

Integrates with IT monitoring tools to automatically convert alerts and events into incidents for immediate attention and resolution.

ScienceLogic SL1

Datadog

Sumo Logic

Data Center Real-User Monitoring (DCRUM), discontinued

Dynatrace

IBM Instana

SolarWinds Log Analyzer (LA)

SolarWinds Hybrid Cloud Observability

Sumo

ManageEngine AlarmsOne 2024-08-17 10:45:30

ManageEngine AlarmsOne 2022-12-31 06:36:58

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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IT Alert Management Software

I've used ManageEngine AlarmsOne at a previous company for monitoting of our Server Environment and Event Log analysis. We also intergrated with our ticket logging system where tickets will be raised against alarms and/or events depending on their severity. It was very convenient because it allowed monitoring the whole enterprise from a single interface and even offered apps for mobile devices so it allowed our team to monitor on the go.

It monitors your networks, server and application infrastructure availability and health.
It also intergrates with third party tools by raising tickets and incidents for the service desk.
The fact that it is cloud based allows monitoring from one interface accross large Enterprises which have their infrastructure spread ccross te globe.

It seems it was mainly designed for server environments, if applied to serverless environments the pricis will not be justified.
It picks up on alerts and event logs but does not pick up on critical services especially pn Microsoft servers which may have stopped.
Installation and configuration was a challenge and we finally got close to the desired results through trial and error.

Its ability to intergrate with ticket logging systems certainly cuts the need for human resources to manually do health checks and lod tickets with service desk against the alerts raised.
Once set up, the dashboards are easy to understand even for non technical staff so there isnt need for too much to be invested in training.
It allows for customisation to suit our organisations specific business objectives.

ScienceLogic SL1, Datadog, Dynatrace, Sumo Logic and IBM Instana

SolarWinds Hybrid Cloud Observability, IBM Instana, ScienceLogic SL1, SolarWinds Log Analyzer (LA), Datadog, Dynatrace, Data Center Real-User Monitoring (DCRUM), discontinued

Cloud Solutions
Integration with Other Systems
Ease of Use

A trial version in the actual environment would have helped allowing us to explore the extent to which the product meets our current and future needs. I know there are cost cuts for their partners but i wish there was also some sort of negotiation posiible when it comes to pricing considering the vast size of our enterprise.

The ManageEngine Alarms One is a great product. ManageEngine Alarms One is easily integrated with All major NOC products. The real-time multichannel notification resolves the complexity of IT Altering Systems. It has great UI and manages all notification/alerting configuration from a single console.

Centralized Dashboard
Multichannel Alerting System
Great UI

This tools needs to have More integration

Must have this tool. If you are running critical application

ManageEngine AlarmsOne

Overview

What is ManageEngine AlarmsOne?