ManageEngine AlarmsOne Reveiw
Rating: 8 out of 10
August 26, 2024
Verified User
Vetted Review
Verified User
3 years of experience
I've used ManageEngine AlarmsOne at a previous company for monitoting of our Server Environment and Event Log analysis. We also intergrated with our ticket logging system where tickets will be raised against alarms and/or events depending on their severity. It was very convenient because it allowed monitoring the whole enterprise from a single interface and even offered apps for mobile devices so it allowed our team to monitor on the go.
- It monitors your networks, server and application infrastructure availability and health.
- It also intergrates with third party tools by raising tickets and incidents for the service desk.
- The fact that it is cloud based allows monitoring from one interface accross large Enterprises which have their infrastructure spread ccross te globe.
72%
7.2
- Its ability to intergrate with ticket logging systems certainly cuts the need for human resources to manually do health checks and lod tickets with service desk against the alerts raised.
- Once set up, the dashboards are easy to understand even for non technical staff so there isnt need for too much to be invested in training.
- It allows for customisation to suit our organisations specific business objectives.
Yes
SL1 mainly because besides SL1 being a very good tool, the support we received from the vendor was not too good. We mainly had problems getting the monitoring right in the DMZ environment and up to the time we discontinued the product we still had not got it right besides logging numerous calls for assistance.
- Cloud Solutions
- Integration with Other Systems
- Ease of Use
We obviously did a lot of research before switching over and obviously cost was a factor and i will say the cost is market related and value for money. Its ease of use was also a mjor factor in the decision making process, the user interface is so user friendly that even non technical staff can deduce what they need for their stats and reports. It also intergrates very well with Service Desk and Ticket logging third party sollutions.
A trial version in the actual environment would have helped allowing us to explore the extent to which the product meets our current and future needs. I know there are cost cuts for their partners but i wish there was also some sort of negotiation posiible when it comes to pricing considering the vast size of our enterprise.