ManageEngine Endpoint Central

ManageEngine Endpoint Central
Formerly Desktop Central

Customer Verified
Top Rated
Score 9.0 out of 10
Top Rated
ManageEngine Endpoint Central


What is ManageEngine Endpoint Central?

Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.
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What is ManageEngine Endpoint Central?

Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.

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  • Premium Consulting / Integration Services

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What is Microsoft Intune?

Microsoft Intune (formerly Microsoft Endpoint Manager), combining the capabilities of the former Microsoft System Center Configuration Manager, SCCM or ConfigMgr, is presented as a unified endpoint management option. Microsoft Intune is an endpoint management solution for mobile devices, an MDM…

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Product Details

What is ManageEngine Endpoint Central?

Endpoint Central is a UEM solution that helps in managing servers, desktops, laptops, smartphones, tablets, and POS devices from a central location.It automates day-to-day endpoint management routines like installing patches, detecting vulnerabilities, deploying software, imaging and deploying OSs, managing mobile and BYOD devices, remote troubleshooting, and modern management with on-premises or cloud versions.

Endpoint Central also helps in managing mobile devices by deploying profiles and policies; configuring devices for Wi-Fi, VPN, and email accounts; applying restrictions on using certain features like the camera or browser; and securing devices by enabling passcodes, remote lock or wipe, and more.

The product supports Windows, Linux, macOS, iOS, Android, and Windows smartphones and tablets. It also has a mobile app that can be used to manage endpoints.

ManageEngine Endpoint Central Competitors

ManageEngine Endpoint Central Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.

BlackBerry UEM, Citrix Endpoint Management, and Hexnode UEM are common alternatives for ManageEngine Endpoint Central.

Reviewers rate Support Rating highest, with a score of 8.1.

The most common users of ManageEngine Endpoint Central are from Mid-sized Companies (51-1,000 employees).
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(1-23 of 23)
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Score 10 out of 10
Vetted Review
Verified User
We use ManageEngine Endpoint Central as our primary software for managing security patches on our corporate assets. We needed to automate the patch management process and avoid doing updates manually on hundreds of servers and clients. In addition, we needed to perform patching within a short time of vulnerabilities coming out. Manually we were taking too long. So we searched and found the perfect software for our needs which was ManageEngine Endpoint Central. It helps us quickly update assets by automating most of the actions we used to perform manually. It also has dashboards that quickly allow us to have an eye on the overall situation of our corporate fleet.
  • Patching Linux/Windows/Mac servers and clients
  • Intuitive Dashboards
  • Fix vulnerability
  • Installing software
  • Remote control and support with various tools windows machines
  • Creating own personalized dashboards
I recommend ManageEngine Endpoint Central in environments with hundreds of servers and clients. It updates both Windows and Linux machines comprehensively. Also if you need to perform pre or post-deploy tasks this is the software for you. I personally find it excellent to use in smaller environments as well. It is also possible to use it in large environments with decentralized offices. Great for having complete enterprise management of your entire fleet.
March 06, 2023

Best Management Tool

Score 10 out of 10
Vetted Review
Verified User
ManageEngine's Endpoint Central is the one-stop tool to manage all my computer assets from a single dashboard. It keeps track of the health status, patching levels, vulnerabilities, etc. It has helped me to deploy software to systems that are remote, WFH, and located at different geographies.
  • Patch Management
  • Software management that includes deployment, prohibition and inventory
  • corporate branding with config deployments like - wallpaper, screensavers, lock screen etc.
  • remote assistance
  • more configuration changes on MAC systems as compared to the available features currently there for Windows
ease of use and deployment.
Score 10 out of 10
Vetted Review
Generally we use the ManageEngine tool especially for Patching the Cumulative updates and Security updates primarily. and then we use mostly for 3rd Party patching as well.
  • Patching
  • Support in any issue
  • Reports
  • Agent installation done smoothly in various ways
  • I recommend the activity to be done in a small video , how to perform the task easily
  • There should be some systematic SOP's
  • Calling Support , needs to be added.
  • Chat support needs to work on Sat and Sunday as well.
Agent deployment in various ways
Most lovable part is generating the reports easily.
We can also for custom Reports as per our need, ManageEngine team provides a Query to make the report done .
Awesome and wonderful Product from ZOHO.
Wonderful Support from ManageEngine Support team.
Things done goes much smoother with the tool and as well as the Support team.
Score 10 out of 10
Vetted Review
Verified User
<div>We use endpoint central daily. We have it perform automatic and scheduled updates of all versions of Windows (PC and Server editions) and Microsoft Office. In addition, the tool is invaluable in that it offers our IT staff remote control for support purposes of all machines on the domain, even those that reside in remote locations (using VPN). <br></div><div>We also use the tool to exclude or remove certain updates that are known to cause issues. Another frequent use is the ability to monitor software/hardware inventories and manage software installed, very useful for detecting risky or out of date 3rd party software. Having purchased the addon package of endpoint security, we can also centrally manage Bitlocker encryption for all machines (encrypt/decrypt on the fly, even if users lost their Bitlocker passwords, this product allows IT admins to see the Bitlocker key and use it to unlock their PC's). All in all, this is a time saving, efficiency increasing tool, that allows one IT person to perform the work of many others. It is highly recommended.<br></div>
  • Scheduling of Microsoft updates (and exclusions of updates or machines)
  • Endpoint security management - risk assessment - bitlocker encryption management - Security hardening
  • Remote control of devices for IT support with or without end user permission
  • SW and HW reporting and management / Inventory
  • User Interface could use some cleanup.
  • Updating the software itself should become more automatic.
This software is suited in any environment where there are more end user than IT staff, which is pretty much everywhere. This becomes especially true in medium to large sized business and organizations. The amount of time saved (from IT Support and Administration but also from the end user's side) is simply incredible.In addition, Junior IT admins will find the automatic suggestions e.g. for optimal server configurations / setup quite useful.
The only scenario where I'm not sure the benefits will outweigh the costs are in very small businesses, where there are few end users and few PC's/Servers. In all other scenarios, this tool is truly invaluable, compared to the it's low financial cost. I would add that purchasing a perpetual license is also an option with this product and does make financial sense after 5 years or so.
Score 7 out of 10
Vetted Review
Verified User
ManageEngine Endpoint Central (formerly Desktop Central) has been implemented in our environment to help us manage our devices as an alternative to other solutions like SCCM or Intune. It is intended to allow us to remotely support all of our Windows 10, and now Windows 11, devices in the environment. It is intended to allow us to manage software deployments, keep software up to date, approve patches, and assist users who are down and not able to get access to their devices.
  • Managing inventory
  • Connecting remotely to users
  • Technical Support
  • Crisis/Outage Support
  • Customer Subscription Management
  • Inventory Management
  • Endpoint Central sprint release notifications and support
ManageEngine Endpoint Central is a great alternative to Microsoft Intune and System Center, especially if you don't have the budget to maintain an entire team of system administrators to manage your endpoint manager. Their remote support options are superior to other solutions on the market and run a very close second to many of the solutions leading the industry. However, if you are trying to implement the system independently or you have an outage with an established system, ManageEngine Endpoint Central continues to struggle in its customer relations department. In my experience, technical support and customer service have consistently long wait times. If you can even locate the right number to call, I feel the follow-up assistance for an ongoing issue is laughably lax and inconsistent. ManageEngine Endpoint Central is definitely better than a lot of other systems on the market and has an incredibly economical pricing structure, but ManageEngine has a long way to go before they can compete with even Microsoft in the "I need to speak to a human" department.
Score 7 out of 10
Vetted Review
Verified User
ManageEngine Endpoint Central is pretty important in our daily use. We have the agent installed on all computers allowing us to remote in to support a user at the most opportune time for them. We also implement the patching system, which, while it feels a little clunky sometimes, is a great help in keeping our devices secure.
  • Mobile Device Management is easy to get set up for users
  • Patch Management gives a clear overview as to how many devices are missing important updates
  • The Remote Control tool is a lifesaver for users working remotely
  • USB Secure configuration isn't possible for us to use as I can't manually add every single device ID from every computer for exemptions
  • The Remote Control tool hasn't ever reconnected for me when attempting a user device restart
  • It's difficult to fine tune our Auto Patch deployment
ManageEngine Endpoint Central is an ideal tool to help remote workers connect to our VPN as it just requires the agent to be pre-installed on their device and their connection to the internet. It makes supporting users quick and easy. The patch management can also be a heavily useful resource once it is fine-tuned to the point of working well.
Score 7 out of 10
Vetted Review
Verified User
Endpoint Central is a very diverse and powerful product - and I really like it. Easy deployment of Microsoft and Third Party Updates Deploy Images to Dissimilar hardware Deploy, scripts, software Compliance - block software - Powershell Remote tools, System, Remote Support Inventory, Hardware/Software
  • Deployment of Microsoft and Third Party Updates
  • Remote Tools
  • Imaging
  • Software Deployments
  • Support - needs serious improvements - Support workflow from and to different support teams.
  • Better testing before deployment of Endpoint Central Updates
We are an In-House IT Department that support 3 different companies. The product works well and I could see a MSP using the product.

If you have a limited IT Staff and don't have a Endpoint Specialist on staff and you need to rely on quick and timely support - Endpoint Central support is not timely. There support policies limit how much time a front line chat agent can help you, getting to senior level support is slow.
Quick and Timely support is not something that Endpoint Center Support supplies.
Score 10 out of 10
Vetted Review
Verified User
The ManageEngine Endpoint Central tool is a great tool for IT support. The GUI is quite intuitive and doesn't require a lot of time to learn. Set up was easy to follow, and we were able to implement the solution within a couple weeks. Endpoint Central provides us with an easy to see view of our systems for patch management and vulnerabilities. Affordable tool with clear and concise
  • Patch Management
  • Remote Control Support
  • Inventory Management
  • Manual addition of computers not scanned.
With the world experiencing a pandemic social distancing is still very important. With ManageEngine Endpoint Central I know I can count on quick remote support for our end users without having to visit each desk. We also use the mobile device manager solution as a replacement for another big name mobile device manager. The ManageEngine MDM is much easier to use and more reliable.
Jarcy de Azevedo Junior | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
It helps us with our patch management process, quickly updating Operating Systems, fast deploying, and keeping everything more secure. When we have some critical security updates to do or have to remote access one of our end users' machines, it works pretty well. It helps with compliance with the main standards too.
  • Patch management
  • Remote access
  • Policy deploy
  • Support
  • System deploy
It's easy to use, and as we work from home, it helps to manage our user's machines remotely, deploy scripts, and security policies, update software, supporting our compliance and security. Sometimes support tends to be slow in their answers, but in the end, they do a good job and nothing remains unsolved.
Score 10 out of 10
Vetted Review
Verified User
I manage from there all the PCs of my company, previously we had to travel to all our remote agencies which generates high costs, but now with the help of the tool we have been able to have a more timely and accurate control over the PCs without traveling, this tool we have deployed in all the PCs of the company.
  • Hardware inventory control.
  • Control of software inventories.
  • Management of security patches on operating system and third-party applications.
It is suitable for centralizing the administration and management of PC infrastructure and its software. Also for the management of security patches on operating system and third-party software. previously the management had to be done manually and that generated a lot of operability and cost overruns due to the displacements to the remote agencies.

I have no words for less appropriate scenarios.
Score 9 out of 10
Vetted Review
Verified User
We use Endpoint Central for controlling our remote computers, patching and, software deployment. It is also a useful tool for reporting on device inventories and software requirements. It makes it easy to see missing and available patches as well as third party software updates for 500+ laptops that are currently in use across the country.
  • Patch Management is very easy to use and deploy patches each month
  • Inventory Reporting is straight forward with multiple premade reports available
  • Remote Connections are very simple to use, it only takes 15 seconds to find and connect to a device.
  • Software Deployment and the Self serviceportal give you multiple ways of deploying your apps.
  • LAN Scan module would make it easier to manage missing endpoints and track down all kit.
  • Patches are not realised on the Tuesday in the UK, they can sometimes take a couple of days to show up.
  • More Customisation of the layout would be ideal
  • Chat function is a little dated
ManageEngine Endpoint Central has been well suited to me as an admin in a medium sized company it gives me lots of options to control our devices and has been my primary service used in the last few years. It is easy to pick and deploy patches, but there have been some issues with devices randomly not talking back to our distribution server. I would recommend the cloud version in hybrid working situations to ensure that devices constantly talk back to the distribution server.
Score 10 out of 10
Vetted Review
Verified User
I use Manageengine Endpoint Central for patch management, remote support, inventory collection, and mobile device management. It helps me keep up with compliance while providing a central tool for everyday tasks like troubleshooting and remote support. It's a great tool for monitoring software licensing compliance as well. It basically makes my job a lot easier.
  • Remote support
  • Patch management
  • Inventory management
  • Mobile device management
  • Licensing compliance
  • Software uninstall could have better reporting.
  • Updating the remote client can be problematic when an old version is already installed.
  • The secure gateway component could use some better GUI monitoring.
Best suited for an IT dept with limited staff to allow for efficient support for end users. Works great for deploying critical patches quickly and automatically to endpoints. The built-in chat is very useful for getting support for the product itself.
Score 10 out of 10
Vetted Review
Verified User
We utilise ManageEngine Endpoint Central to manage and secure approx. 2000 devices ranging from laptops, servers as well as more than 1000 mobile devices with the MDM add-on. Our people are spread all over the country, hence a tool that can manage (and secure) all of these devices in much detail was needed and this product has helped us significantly in achieving this.
  • Securing mobile devices
  • Monitoring and securing our various servers
  • Managing people using these devices
  • Protecting our network, company and client data
  • More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on
  • Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented
  • Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation.
Years ago I investigated several similar systems, initially I did not consider ManageEngine since the pricing was too cheap to be a good product, until we did a trial. Wow, we were surprised. The functionality exceeded other paid-for applications, especially on the mobile side where most of our users are. It's worth noting we bought the on-prem version, but have never regretted it from a per user per month cost of almost all the other products available since we've grown from 300 users to close to 2000 now. If you want to properly manage your endpoints, albeit servers, PCs or mobile devices, all the functionality is there and when support was needed, the guys from India have always been very quick to respond and solve the issue. Even customizations we required were done at zero cost just to accommodate us.
The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.
Junaid Ghani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I'm using ManageEngine Desktop Central for remote control of PC/Laptops in my organization. It is one of the most secure and reliable remote access software. The connection is very stable. I can manage the systems by IP or computer name by syncing my Active Directory. It can quickly transfer files which [are] mostly needed to copy a patch file or software. It is easy to manage and deployment of ManageEngine Desktop Central is very easy. I have added [the] Desktop Central agent file in my custom windows ISO and it is totally working fine when I installed windows [on] PC/Laptops. No need to install it again which is a time saver. Besides remotely accessing and transferring files, there is also [a] telnet option as well as we can uninstall specific computer installed software without accessing the computer which is a very good option for IT engineers and tt has a better user interface.
  • Remote access
  • Computer inventory
  • Software inventory
  • Remote access via browser is little slow
  • Desktop Central should launch a portable tool for remote access for Windows and Mac
  • Desktop Central service sometime won't start, need to fix
It is a great tool for remote access to computers which allows you to take full control of the organization's computers. The remote access is very easy to use and clean GUI. It stores information from previous remote visits [to] computers. It can easily transfer files and we even can chat with users through [the] chat option which is very fast and responsive.
Gerardo Varillas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use it for the whole organization. Before the pandemic, all the users were working at the office, but since March 2020 all went to work on the home office scheme, then, we published the Desktop Central Server (because we use the on-premise version) to reach all user's computers. We can face the computers scanning and keep them updated using the Patch Management module, then, we make sure that all the computers and servers are up to date. Additionally, we can provide remote support to our end users to solve daily common issues like email fetching, web apps logins, etc. That remote support allows file transfer, chat, audio or video call with the end-user (among others).
  • Provide so many tools during the remote control (blank screen to the end-user, transfer files, chat, video call, send commands like Ctrl+Alt+Del).
  • Install / Uninstall software silently for the end-user, without the need for their participation.
  • Keeping the machines up to date using the patch deployment (for Windows and 3rd parties).
  • Automate the regular maintenance like deleting temporary files, emptying the recycle bin, and disk defragmentation out of operational hours.
  • Scheduled Wake On Lan the machines to execute some tasks, like prevent maintenance, install/uninstall software or patches. Obviously, it also can power off the machines after tasks are performed.
  • Increase the configurations for Mac and Linux systems (because most of the features are available only for Windows).
  • Expand the scope of the mobile app, like OS Deployment and MDM modules.
  • OS Deployment module has many flaws, I think it could be improved.
Well suited:
1) If you need to have the inventory details about your computers and servers, no matter if they are in or out of the office.
2) If you need to provide remote support to your end-users or inclusive to your end customers because there is an MSP version.
3) If you need to automate preventive maintenance to your computers and servers and keep them up to date Less appropriate:
1) If you need to deploy the whole operating system remotely, there are still some flaws, and is not so fast.
2) If you need to keep all control from the mobile app, as of now that is not possible because not all the modules are added in the mobile app.
3) If you need to block the USB ports on Mac or Linux machines because that feature is only available for Windows.
September 12, 2020

A solution to consider.

Score 8 out of 10
Vetted Review
Verified User
Desktop Central is used by IT to manage the EndPoints (computers and Servers). It allows support team to connect remotely and allows us to push software and different configurations. It keeps an inventory of assets and updates endpoints for Microsoft and 3rd party software.
  • Simple to use
  • Regularly updates
  • Online support
  • QA
  • Provide more solutions without adding additional add-ons
  • Improve support for non-English devices
Simple to use for managing endpoints (mass deployments, imaging, remote control) [and] simple to learn for new users. Simple to implement.
Not very good at reporting Software Inventory and not suitable for controlling non-office assets (Additional add-on needed).
Depends on what resource is helping with a problem. It can be a very advanced or very junior technician.
Ray Koch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use ManageEngine Desktop Central with numerous environments to consolidate various needs such as inventory, patch, and remote management.
  • Hardware inventory management
  • Software inventory management
  • Sometimes it will report that systems are missing patches when they are really not.
  • I wish it was able to pull warranty details for computers directly instead of having to enter manually.
ManageEngine Desktop Central is an all-in-one solution for patch management, software deployment, inventory, and remote access. It is cheaper than buying multiple solutions.
They do an excellent job but there is always a little room for improvement. Otherwise they do an excellent job!
Steve P | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use ManageEngine Desktop Central to automate desktop management, take control of remote desktops, deploy patches, and deploy software. ManageEngine Desktop Central is being used across the entire organization, approximately 200 people in 7 locations.
  • The software deployments are fabulous. It takes a bit of homework to properly set up silent installs, but once you've got it figured out it deploys software like a champ.
  • Patch management is a breeze. The reporting is great. You can deploy to entire sets of computers or just one or two for testing.
  • The remote control agent is superb. It supports the use of multiple screens and also allows file transfers in the background.
  • Sometimes the remote control agent will simply lose mouse/keyboard control. You can still view the session, but you are no longer in control. A disconnect/reconnect is the only solution.
  • The remote control agent can have issues with super-high resolution video cards. It causes the mouse to be "off" by a few inches on the screen. You have to ask the end-user to adjust the monitor to a lower resolution, then reconnect.
  • Huge patches can be an issue because the end-user needs to first wait for the patch to DL, then install. They often grow frustrated and reboot while the huge patch is still downloading. It would be nice if it pre-pushed larger patches in the background, then installed it. We've found a manual way to pre-copy the patch files into the end-user's target directory, but this workaround is not ideal.
It is well suited for an environment that requires the management of 40+ computers. The ability to push software, deploy patches, and remote control computers is great.
Score 9 out of 10
Vetted Review
Verified User
We use ManageEngine for systems inventory and patch management across our organization. ManageEngine maintains a list of all PC's in our organization for Audit compliance. We also use ManageEngine to patch Microsoft and third-party software on all systems for security and audit compliance. We also use the remote desktop function for some support cases.
  • System inventory - ManageEngine scans every computer, listing a detailed report of all hardware and software.
  • Patch management - Microsoft products and most third party software receive security updates on a regular schedule without user intervention.
  • Inconsistent across modules - Some fields cannot be viewed from different modules.
  • Reporting could be improved to make it more user-friendly and flexible.
ManageEngine Desktop Central works with Active Directory but does not require it. The client module runs on Windows, Macs, and Linux. We have a very distributed environment with approximately 115 branch locations. Desktop Central makes it very easy to maintain our hardware inventory and ensure that all systems are patched. This greatly reduces maintenance labor. Reporting on out of warranty systems also helps with yearly purchase decisions.
They are very quick to respond to issues. They are also very open to product improvement or feature requests. Support is based in India which can cause communication difficulties.
December 09, 2019

Easy computer management

Score 9 out of 10
Vetted Review
Verified User
We use this program across the entire company. It allows us to manage all of the computers in the company quickly. I'm able to push software and updates to all of our computers. We also use it to manage mobile devices, which has been a great help to us.
  • Desktop Central is great for computer management. I'm able to monitor and keep track of all our computers. I can even audit what hardware and software are on each.
  • It's very easy to deploy software to our computers and even push OS and software updates
  • We can use the ManageEngine Desktop Central feature to manage the many Ipads we have in our company. I can push apps and profiles to them.
  • Computer imaging
  • Asset tracking
It's great for most organizations that have more than 20 computers. It makes the tasks of managing them a lot easier. I'm able to deploy software and OS updates to all of our computers at once, or in groups. I can choose how this is accomplished.
Their support team seems to be reasonably knowledgeable, and they are pretty responsive when reaching out.
Score 10 out of 10
Vetted Review
Verified User
ManageEngine Desktop Central helps us to manage our servers, laptops, desktops, smartphones, tablets, and other devices from a centralized location. It helps us to automate some of our processes, like patch installations or specific application distribution, service packs or configurations, and customization. We use it on iOS, Android, and Windows devices. Also, we use it to secure and audit our Windows network.
  • Secure network.
  • Remotely manages devices: servers, laptops, desktops, smartphones, tablets, and other devices.
  • It runs excellently on iOS, Android, and Windows.
  • Has great automation of patch installations, software distribution, configuration, and customization.
  • The filters could be improved.
  • Configurations for the registry are a bit difficult.
  • No other improvements that I can think of.
It has a very nice interface, and support is responsive and easy to contact. It has excellent capabilities, and is easy for a technical person to implement and maintain. The reduction in time supports patch deployment, application configuration and customization, OS imaging, and deploying. The continued improvement is very useful. It has very good price and licensing options.
Tom Parker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Currently we are using ManageEngine Desktop Central in North America. We use Desktop Central for inventory, software and hardware reporting, remote connecting for end user assistance, and software deployments. We are in the process of deploying an MSP version of Desktop Central that will be used globally in Latin America and Europe as well as North America.
  • The reporting tools work very well and can be customized.
  • Desktop Central works very well with deploying software and the packages can be customized,
  • The remote connection tool requires very little interaction from the end user to establish a connection.
  • To integrate with more manufacturers of PC's in order to pull warranty expiry dates.
It is fantastic tool for managing desktops, laptops, and servers. I do not recommend for managing smart phones or iPads.
Score 7 out of 10
Vetted Review
Verified User
The current use for Desktop Central 9/10 is for user and machine management. It has been great for full access and control of our company's assets. [It's] good for pushing out patches and various updates. There have been some issues when connecting to user machines outside the domain.
  • Excellent at patch updates.
  • Remote software installs.
  • Assets recovery.
  • Not always reliable remote control. Although it has been better with the update from Desktop Central 9 to Desktop Central 10 but still needs more work.
Once again great for policy and remote software deployment.. the days of pushing scripts may be long over.
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