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ManageEngine Endpoint Central

Score9 out of 10

275 Reviews and Ratings

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What is ManageEngine Endpoint Central?

Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.

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ManageEngine Endpoint Central
ManageEngine Endpoint Central
ManageEngine Endpoint Central
ManageEngine Endpoint Central
ManageEngine Endpoint Central

1 / 5

Most Frequent Users

Top 3 industries using ManageEngine Endpoint Central.
Based on HG Insights installation data
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#1 most frequent

Professional, Scientific, and Technical Services

17.1%

169 installations of 987

“Updates are easily pushed out.”

— Infrastructure Engineer, CIPFA (201-500 employees)
Verified Review
#2 most frequent

Manufacturing

14.7%

145 installations of 987

“Mass remediation of zero-day vulnerabilities, without the need for user authorization or relying on support personnel to access each computer to apply the fix.”

— Information security analyst, InBetta (1001-5000 employees)
Verified Review
#3 most frequent

Finance and Insurance

13.1%

129 installations of 987

“We use ManageEngine Endpoint Central to manage our laptop, desktop, and server environment. We use it to push patches, software, image new systems, mitigate vulnerabilities, and manage inventory.”

— Lead, IT Services and Support, Technology Credit Union (201-500 employees)
Verified Review

Reviews

What users are saying about ManageEngine Endpoint Central.
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One of the great software and its rock whole endpoints.

Incentivized
Atman ModiView profile
Technical Support Engineer in Information Technology at ITCG Solution PVT LTD (201-500 employees employees)

Use Cases and Deployment Scope

The endpoint central is such a great and best solution for every customer because it offers so many solutions in one console. You can easily manage and work, like patch management, device control, and many more great features. So we can easily deploy any policy from a single console, which is the best feature.

Pros

  • Patch Management.
  • BitLocker Management.
  • Application Control.

Cons

  • Agent Disconnect.
  • Sometimes we can’t configure.

Return on Investment

  • Improved productivity because users experience fewer security or software-related disruptions.
  • Better Visibility.
  • Reduce Downtime during Maintenance.

Usability

Alternatives Considered

Microsoft Intune

Other Software Used

Microsoft Intune, Tenable Vulnerability Management

ManageEngine and Endpoint Central.

Rigardo Van Rooyen
Group IT Field Systems Engineer in Information Technology at Tolcon Group (1001-5000 employees employees)

Use Cases and Deployment Scope

We use ManageEngine as our Primary Remote support software across all our entities. To push updates to workstations and to monitor our systems across multiple domains. Endpoint-Central also contributes to our security Protocols and supports BitLocker on all workstations, making it very safe and well-encrypted.

Pros

  • Remote Support Made easy.
  • Security Encryption Restore made very easy.
  • Update Management and Monitoring made very easy.
  • User & Workstations management made very easy.

Cons

  • I enjoy how it works, so no changes required really.
  • I enjoy how it works, so no changes required really.
  • I enjoy how it works, so no changes required really.

Return on Investment

  • Workflow is great.
  • Implementing Methods works great.
  • Workstations details is very accurate.

Usability

Alternatives Considered

monday CRM and Nexus Pro

Other Software Used

AnyDesk, TeamViewer, QuickASSET

Unified endpoint management with strong automation and great value

Farhad ForoughiView profile
VP, Information Security & IT in Information Technology at Farhad Foroughi (51-200 employees employees)

Use Cases and Deployment Scope

We use ManageEngine Endpoint Central as our main platform for managing endpoints and devices. It's an on-premises solution for configuration management, patch management, software/application deployment, asset inventory, mobile device management, and security management. Our ICT environment includes mostly MacOS laptops, Android devices and very limited number of Windows devices. We used the platform in the last 6 years throughout the full endpoint lifecycle, from initial provisioning (user onboarding) and configuration (system setup and security configuration) to monitoring (usage, and logs), application and OS patching, and decommissioning (off-boarding or device retirement). It also provide the ability to support users in case of operational issues via remote connection. This works very good specially for Android devices. The tool fixed our problems on configuration distribution, mass application deployment, poor endpoint visibility and workload for patch management. The IT support team had to spend a lot of times to be able to patch computers or setting up laptops for new joiners.

Pros

  • Automated Patch Management at Scale
  • Centralised Software and Package Deployment
  • Unified Endpoint Visibility and Control

Cons

  • Features for MacOS management are limited in comparison to Windows. Some ready configurations don’t work properly or need much better guideline to be able to set them up.
  • There are cases that error messages are very general that makes it hard to ask support. Therefore, it’s needed to provide the support team with large log file to be able to find the problem and fix it. The report functionality also needs to be more flexible and detailed.
  • The initial set up for MacOS is complex and it is necessary to install the profile manually on devices that reduces the automation capabilities and makes it hard to manage Apple devices.

Return on Investment

  • The automated patch management, software and application deployment, and policy enforcement workflows hugely reduce manual interaction and workloads. This is a high-value security feature and releases IT resources.
  • The patch management and configuration enforcement increase the compliance and significantly improves the security posture. It also provides detailed report being useful for audit purposes.
  • The IT service desk has improved the support capabilities by using centralised management and remote access features. It’s reduced the downtime, and enhanced the overall productivity across the team.

Usability

Alternatives Considered

Jamf Pro

Other Software Used

Datadog, Salesforce CRM Analytics, DocuSign

ManageEngine Endpoint Central Flexible Platform.

Mohammad Itani
IT Systems and Cloud Officer in Information Technology at Sets International (501-1000 employees employees)

Use Cases and Deployment Scope

Endpoint Central has helped our company apply many policies that weren’t possible to configure through a Domain Controller. It also resolved the patch management issues we were facing, because it gives us full control and clear visibility into missing, installed, and failed patches across all devices registered in Endpoint Central. On top of that, the dashboards are very rich and genuinely useful for analysis.

Pros

  • Patch Management.
  • Remote Control of registered devices.
  • Act as a Unified Endpoint Management platform in case there's no unified domain controller.

Cons

  • Ability to control the configured refresh cycle used on EPC.
  • Detailed explanation for the published patches through Patch Management feature.

Return on Investment

  • Being able to install all missing patches on the company's devices has helped us avoid the need to have Windows Server Update Services (WSUS).
  • Applying different policies and configurations at the user/device level is considered an alternative to a unified Domain Controller in the cloud, which is expensive, especially for companies with offices distributed around the world.

Usability

Alternatives Considered

Microsoft 365 and Google Cloud Platform

Other Software Used

Google Cloud Platform, ManageEngine ServiceDesk Plus

Quality Product for Managing IT

Incentivized
AJ GengeView profile
IT Administrator in Information Technology at Animas Surgical Hospital (201-500 employees employees)

Use Cases and Deployment Scope

It is surprisingly very versatile. Being new to the platform, I was worried about ease of use for my team. Since implementing, I've barely had any questions or concerns! Device management is extremely simple. Once devices are managed by ManageEngine Endpoint Central; updates/patch management, deployments, remote access, silent management...all work flawlessly! My next steps are working with the package management and creating images/app packages to deploy. I have no doubt in my mind it will be just as easy.

Pros

  • Software Deployment
  • Patch Management
  • Inventory/Remote Management
  • File management

Cons

  • Backup remote functionality like RealVNC
  • Better all in one package for external remote access
  • Custom layouts for specific business needs.

Return on Investment

  • Ease of use which equates to faster support
  • Better time spent working on projects will still providing support.

Usability

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