ManageEngine Desktop Central Reviews

24 Ratings
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Score 8.6 out of 100

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Reviews (1-7 of 7)

Ray Koch | TrustRadius Reviewer
January 17, 2020

A Great All-In-One Solution for Systems Management!

Score 10 out of 10
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Verified User
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I use ManageEngine Desktop Central with numerous environments to consolidate various needs such as inventory, patch, and remote management.
  • Hardware inventory management
  • Software inventory management
  • Sometimes it will report that systems are missing patches when they are really not.
  • I wish it was able to pull warranty details for computers directly instead of having to enter manually.
ManageEngine Desktop Central is an all-in-one solution for patch management, software deployment, inventory, and remote access. It is cheaper than buying multiple solutions.
They do an excellent job but there is always a little room for improvement. Otherwise they do an excellent job!
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Steve P | TrustRadius Reviewer
January 17, 2020

ManageEngine Desktop Central Review

Score 7 out of 10
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We use ManageEngine Desktop Central to automate desktop management, take control of remote desktops, deploy patches, and deploy software. ManageEngine Desktop Central is being used across the entire organization, approximately 200 people in 7 locations.
  • The software deployments are fabulous. It takes a bit of homework to properly set up silent installs, but once you've got it figured out it deploys software like a champ.
  • Patch management is a breeze. The reporting is great. You can deploy to entire sets of computers or just one or two for testing.
  • The remote control agent is superb. It supports the use of multiple screens and also allows file transfers in the background.
  • Sometimes the remote control agent will simply lose mouse/keyboard control. You can still view the session, but you are no longer in control. A disconnect/reconnect is the only solution.
  • The remote control agent can have issues with super-high resolution video cards. It causes the mouse to be "off" by a few inches on the screen. You have to ask the end-user to adjust the monitor to a lower resolution, then reconnect.
  • Huge patches can be an issue because the end-user needs to first wait for the patch to DL, then install. They often grow frustrated and reboot while the huge patch is still downloading. It would be nice if it pre-pushed larger patches in the background, then installed it. We've found a manual way to pre-copy the patch files into the end-user's target directory, but this workaround is not ideal.
It is well suited for an environment that requires the management of 40+ computers. The ability to push software, deploy patches, and remote control computers is great.
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Anonymous | TrustRadius Reviewer
January 15, 2020

A great inventory and patch management solution

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use ManageEngine for systems inventory and patch management across our organization. ManageEngine maintains a list of all PC's in our organization for Audit compliance. We also use ManageEngine to patch Microsoft and third-party software on all systems for security and audit compliance. We also use the remote desktop function for some support cases.
  • System inventory - ManageEngine scans every computer, listing a detailed report of all hardware and software.
  • Patch management - Microsoft products and most third party software receive security updates on a regular schedule without user intervention.
  • Inconsistent across modules - Some fields cannot be viewed from different modules.
  • Reporting could be improved to make it more user-friendly and flexible.
ManageEngine Desktop Central works with Active Directory but does not require it. The client module runs on Windows, Macs, and Linux. We have a very distributed environment with approximately 115 branch locations. Desktop Central makes it very easy to maintain our hardware inventory and ensure that all systems are patched. This greatly reduces maintenance labor. Reporting on out of warranty systems also helps with yearly purchase decisions.
They are very quick to respond to issues. They are also very open to product improvement or feature requests. Support is based in India which can cause communication difficulties.
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Anonymous | TrustRadius Reviewer
December 09, 2019

Easy computer management

Score 9 out of 10
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We use this program across the entire company. It allows us to manage all of the computers in the company quickly. I'm able to push software and updates to all of our computers. We also use it to manage mobile devices, which has been a great help to us.
  • Desktop Central is great for computer management. I'm able to monitor and keep track of all our computers. I can even audit what hardware and software are on each.
  • It's very easy to deploy software to our computers and even push OS and software updates
  • We can use the ManageEngine Desktop Central feature to manage the many Ipads we have in our company. I can push apps and profiles to them.
  • Computer imaging
  • Asset tracking
It's great for most organizations that have more than 20 computers. It makes the tasks of managing them a lot easier. I'm able to deploy software and OS updates to all of our computers at once, or in groups. I can choose how this is accomplished.
Their support team seems to be reasonably knowledgeable, and they are pretty responsive when reaching out.
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Neil Johnson | TrustRadius Reviewer
June 29, 2019

ManageEngine Desktop is an excellent solution

Score 10 out of 10
Vetted Review
Verified User
Review Source
ManageEngine Desktop Central helps us to manage our servers, laptops, desktops, smartphones, tablets, and other devices from a centralized location. It helps us to automate some of our processes, like patch installations or specific application distribution, service packs or configurations, and customization. We use it on iOS, Android, and Windows devices. Also, we use it to secure and audit our Windows network.
  • Secure network.
  • Remotely manages devices: servers, laptops, desktops, smartphones, tablets, and other devices.
  • It runs excellently on iOS, Android, and Windows.
  • Has great automation of patch installations, software distribution, configuration, and customization.
  • The filters could be improved.
  • Configurations for the registry are a bit difficult.
  • No other improvements that I can think of.
It has a very nice interface, and support is responsive and easy to contact. It has excellent capabilities, and is easy for a technical person to implement and maintain. The reduction in time supports patch deployment, application configuration and customization, OS imaging, and deploying. The continued improvement is very useful. It has very good price and licensing options.
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Tom Parker | TrustRadius Reviewer
June 18, 2019

ManageEngine Desktop Central Reviewed

Score 9 out of 10
Vetted Review
Verified User
Review Source
Currently we are using ManageEngine Desktop Central in North America. We use Desktop Central for inventory, software and hardware reporting, remote connecting for end user assistance, and software deployments. We are in the process of deploying an MSP version of Desktop Central that will be used globally in Latin America and Europe as well as North America.
  • The reporting tools work very well and can be customized.
  • Desktop Central works very well with deploying software and the packages can be customized,
  • The remote connection tool requires very little interaction from the end user to establish a connection.
  • To integrate with more manufacturers of PC's in order to pull warranty expiry dates.
It is fantastic tool for managing desktops, laptops, and servers. I do not recommend for managing smart phones or iPads.
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Anonymous | TrustRadius Reviewer
March 27, 2017

Good but can be better

Score 7 out of 10
Vetted Review
Verified User
Review Source
The current use for Desktop Central 9/10 is for user and machine management. It has been great for full access and control of our company's assets. [It's] good for pushing out patches and various updates. There have been some issues when connecting to user machines outside the domain.
  • Excellent at patch updates.
  • Remote software installs.
  • Assets recovery.
  • Not always reliable remote control. Although it has been better with the update from Desktop Central 9 to Desktop Central 10 but still needs more work.
Once again great for policy and remote software deployment.. the days of pushing scripts may be long over.
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About ManageEngine Desktop Central

Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.

ManageEngine Desktop Central Technical Details

Operating Systems: Unspecified
Mobile Application:No