ManageEngine Endpoint CentralFormerly Desktop Central
Top Rated
ManageEngine Endpoint Central
Top Rated
ManageEngine Endpoint Central
Overview
What is ManageEngine Endpoint Central?
Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.
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Pricing
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- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ManageEngine Endpoint Central?
Endpoint Central is a UEM solution that helps in managing servers, desktops, laptops, smartphones, tablets, and POS devices from a central location.It automates day-to-day endpoint management routines like installing patches, detecting vulnerabilities, deploying software, imaging and deploying OSs, managing mobile and BYOD devices, remote troubleshooting, and modern management with on-premises or cloud versions.
Endpoint Central also helps in managing mobile devices by deploying profiles and policies; configuring devices for Wi-Fi, VPN, and email accounts; applying restrictions on using certain features like the camera or browser; and securing devices by enabling passcodes, remote lock or wipe, and more.
The product supports Windows, Linux, macOS, iOS, Android, and Windows smartphones and tablets. It also has a mobile app that can be used to manage endpoints.
ManageEngine Endpoint Central Competitors
ManageEngine Endpoint Central Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.
BlackBerry UEM, Citrix Endpoint Management, and Hexnode UEM are common alternatives for ManageEngine Endpoint Central.
Reviewers rate Support Rating highest, with a score of 8.1.
The most common users of ManageEngine Endpoint Central are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(77)
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Reviews
(1-23 of 23)- Popular Filters
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May 03, 2023
"Excellent User Interface, Excellent Patch Management Feature And Vulnerability Management"
We use ManageEngine Endpoint Central as our primary software for managing security patches on our corporate assets. We needed to automate the patch management process and avoid doing updates manually on hundreds of servers and clients. In addition, we needed to perform patching within a short time of vulnerabilities coming out. Manually we were taking too long. So we searched and found the perfect software for our needs which was ManageEngine Endpoint Central. It helps us quickly update assets by automating most of the actions we used to perform manually. It also has dashboards that quickly allow us to have an eye on the overall situation of our corporate fleet.
- Patching Linux/Windows/Mac servers and clients
- Intuitive Dashboards
- Fix vulnerability
- Installing software
- Remote control and support with various tools windows machines
- Creating own personalized dashboards
March 06, 2023
Best Management Tool
Score 10 out of 10
Vetted Review
Verified User
ManageEngine's Endpoint Central is the one-stop tool to manage all my computer assets from a single dashboard. It keeps track of the health status, patching levels, vulnerabilities, etc. It has helped me to deploy software to systems that are remote, WFH, and located at different geographies.
- Patch Management
- Software management that includes deployment, prohibition and inventory
- corporate branding with config deployments like - wallpaper, screensavers, lock screen etc.
- remote assistance
- more configuration changes on MAC systems as compared to the available features currently there for Windows
February 09, 2023
Excellent User Interface, Reports, Patch Management Features And Vulnerability Management are more Accurate
Generally we use the ManageEngine tool especially for Patching the Cumulative updates and Security updates primarily. and then we use mostly for 3rd Party patching as well.
- Patching
- Support in any issue
- Reports
- Agent installation done smoothly in various ways
- I recommend the activity to be done in a small video , how to perform the task easily
- There should be some systematic SOP's
- Calling Support , needs to be added.
- Chat support needs to work on Sat and Sunday as well.
Score 10 out of 10
Vetted Review
Verified User
<div>We use endpoint central daily. We have it perform automatic and scheduled updates of all versions of Windows (PC and Server editions) and Microsoft Office. In addition, the tool is invaluable in that it offers our IT staff remote control for support purposes of all machines on the domain, even those that reside in remote locations (using VPN). <br></div><div>We also use the tool to exclude or remove certain updates that are known to cause issues. Another frequent use is the ability to monitor software/hardware inventories and manage software installed, very useful for detecting risky or out of date 3rd party software. Having purchased the addon package of endpoint security, we can also centrally manage Bitlocker encryption for all machines (encrypt/decrypt on the fly, even if users lost their Bitlocker passwords, this product allows IT admins to see the Bitlocker key and use it to unlock their PC's). All in all, this is a time saving, efficiency increasing tool, that allows one IT person to perform the work of many others. It is highly recommended.<br></div>
- Scheduling of Microsoft updates (and exclusions of updates or machines)
- Endpoint security management - risk assessment - bitlocker encryption management - Security hardening
- Remote control of devices for IT support with or without end user permission
- SW and HW reporting and management / Inventory
- User Interface could use some cleanup.
- Updating the software itself should become more automatic.
Score 7 out of 10
Vetted Review
Verified User
ManageEngine Endpoint Central (formerly Desktop Central) has been implemented in our environment to help us manage our devices as an alternative to other solutions like SCCM or Intune. It is intended to allow us to remotely support all of our Windows 10, and now Windows 11, devices in the environment. It is intended to allow us to manage software deployments, keep software up to date, approve patches, and assist users who are down and not able to get access to their devices.
- Managing inventory
- Connecting remotely to users
- Technical Support
- Crisis/Outage Support
- Customer Subscription Management
- Inventory Management
- Endpoint Central sprint release notifications and support
August 29, 2022
Great for supporting users
ManageEngine Endpoint Central is pretty important in our daily use. We have the agent installed on all computers allowing us to remote in to support a user at the most opportune time for them. We also implement the patching system, which, while it feels a little clunky sometimes, is a great help in keeping our devices secure.
- Mobile Device Management is easy to get set up for users
- Patch Management gives a clear overview as to how many devices are missing important updates
- The Remote Control tool is a lifesaver for users working remotely
- USB Secure configuration isn't possible for us to use as I can't manually add every single device ID from every computer for exemptions
- The Remote Control tool hasn't ever reconnected for me when attempting a user device restart
- It's difficult to fine tune our Auto Patch deployment
August 29, 2022
It's a Hotrod that's going to spend some time in the shop!
Endpoint Central is a very diverse and powerful product - and I really like it. Easy deployment of Microsoft and Third Party Updates Deploy Images to Dissimilar hardware Deploy, scripts, software Compliance - block software - Powershell Remote tools, System, Remote Support Inventory, Hardware/Software
- Deployment of Microsoft and Third Party Updates
- Remote Tools
- Imaging
- Software Deployments
- Support - needs serious improvements - Support workflow from and to different support teams.
- Better testing before deployment of Endpoint Central Updates
August 29, 2022
My day just got a lot easier!
The ManageEngine Endpoint Central tool is a great tool for IT support. The GUI is quite intuitive and doesn't require a lot of time to learn. Set up was easy to follow, and we were able to implement the solution within a couple weeks. Endpoint Central provides us with an easy to see view of our systems for patch management and vulnerabilities. Affordable tool with clear and concise
- Patch Management
- Remote Control Support
- Inventory Management
- Manual addition of computers not scanned.
August 27, 2022
Endpoint Central is Great
It helps us with our patch management process, quickly updating Operating Systems, fast deploying, and keeping everything more secure. When we have some critical security updates to do or have to remote access one of our end users' machines, it works pretty well. It helps with compliance with the main standards too.
- Patch management
- Remote access
- Policy deploy
- Support
- System deploy
August 26, 2022
ManageEngine Endpoint Central review
I manage from there all the PCs of my company, previously we had to travel to all our remote agencies which generates high costs, but now with the help of the tool we have been able to have a more timely and accurate control over the PCs without traveling, this tool we have deployed in all the PCs of the company.
- Hardware inventory control.
- Control of software inventories.
- Management of security patches on operating system and third-party applications.
August 25, 2022
Good for medium sized business, easy to use
We use Endpoint Central for controlling our remote computers, patching and, software deployment. It is also a useful tool for reporting on device inventories and software requirements. It makes it easy to see missing and available patches as well as third party software updates for 500+ laptops that are currently in use across the country.
- Patch Management is very easy to use and deploy patches each month
- Inventory Reporting is straight forward with multiple premade reports available
- Remote Connections are very simple to use, it only takes 15 seconds to find and connect to a device.
- Software Deployment and the Self serviceportal give you multiple ways of deploying your apps.
- LAN Scan module would make it easier to manage missing endpoints and track down all kit.
- Patches are not realised on the Tuesday in the UK, they can sometimes take a couple of days to show up.
- More Customisation of the layout would be ideal
- Chat function is a little dated
August 24, 2022
ManageEngine Endpoint Central makes life easier for IT
Score 10 out of 10
Vetted Review
Verified User
I use Manageengine Endpoint Central for patch management, remote support, inventory collection, and mobile device management. It helps me keep up with compliance while providing a central tool for everyday tasks like troubleshooting and remote support. It's a great tool for monitoring software licensing compliance as well. It basically makes my job a lot easier.
- Remote support
- Patch management
- Inventory management
- Mobile device management
- Licensing compliance
- Software uninstall could have better reporting.
- Updating the remote client can be problematic when an old version is already installed.
- The secure gateway component could use some better GUI monitoring.
August 24, 2022
Managing 2000 users effectively and securely, this is cost-effective and very effective product to seriously consider.
We utilise ManageEngine Endpoint Central to manage and secure approx. 2000 devices ranging from laptops, servers as well as more than 1000 mobile devices with the MDM add-on. Our people are spread all over the country, hence a tool that can manage (and secure) all of these devices in much detail was needed and this product has helped us significantly in achieving this.
- Securing mobile devices
- Monitoring and securing our various servers
- Managing people using these devices
- Protecting our network, company and client data
- More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on
- Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented
- Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation.
January 03, 2022
IT Friendly Remote Access Software and Asset Manager
Score 10 out of 10
Vetted Review
Verified User
I'm using ManageEngine Desktop Central for remote control of PC/Laptops in my organization. It is one of the most secure and reliable remote access software. The connection is very stable. I can manage the systems by IP or computer name by syncing my Active Directory. It can quickly transfer files which [are] mostly needed to copy a patch file or software. It is easy to manage and deployment of ManageEngine Desktop Central is very easy. I have added [the] Desktop Central agent file in my custom windows ISO and it is totally working fine when I installed windows [on] PC/Laptops. No need to install it again which is a time saver. Besides remotely accessing and transferring files, there is also [a] telnet option as well as we can uninstall specific computer installed software without accessing the computer which is a very good option for IT engineers and tt has a better user interface.
- Remote access
- Computer inventory
- Software inventory
- Remote access via browser is little slow
- Desktop Central should launch a portable tool for remote access for Windows and Mac
- Desktop Central service sometime won't start, need to fix
We use it for the whole organization. Before the pandemic, all the users were working at the office, but since March 2020 all went to work on the home office scheme, then, we published the Desktop Central Server (because we use the on-premise version) to reach all user's computers. We can face the computers scanning and keep them updated using the Patch Management module, then, we make sure that all the computers and servers are up to date. Additionally, we can provide remote support to our end users to solve daily common issues like email fetching, web apps logins, etc. That remote support allows file transfer, chat, audio or video call with the end-user (among others).
- Provide so many tools during the remote control (blank screen to the end-user, transfer files, chat, video call, send commands like Ctrl+Alt+Del).
- Install / Uninstall software silently for the end-user, without the need for their participation.
- Keeping the machines up to date using the patch deployment (for Windows and 3rd parties).
- Automate the regular maintenance like deleting temporary files, emptying the recycle bin, and disk defragmentation out of operational hours.
- Scheduled Wake On Lan the machines to execute some tasks, like prevent maintenance, install/uninstall software or patches. Obviously, it also can power off the machines after tasks are performed.
- Increase the configurations for Mac and Linux systems (because most of the features are available only for Windows).
- Expand the scope of the mobile app, like OS Deployment and MDM modules.
- OS Deployment module has many flaws, I think it could be improved.
September 12, 2020
A solution to consider.
Desktop Central is used by IT to manage the EndPoints (computers and Servers). It allows support team to connect remotely and allows us to push software and different configurations. It keeps an inventory of assets and updates endpoints for Microsoft and 3rd party software.
- Simple to use
- Regularly updates
- Online support
- QA
- Provide more solutions without adding additional add-ons
- Improve support for non-English devices
January 18, 2020
A Great All-In-One Solution for Systems Management!
I use ManageEngine Desktop Central with numerous environments to consolidate various needs such as inventory, patch, and remote management.
- Hardware inventory management
- Software inventory management
- Sometimes it will report that systems are missing patches when they are really not.
- I wish it was able to pull warranty details for computers directly instead of having to enter manually.
January 17, 2020
ManageEngine Desktop Central Review
We use ManageEngine Desktop Central to automate desktop management, take control of remote desktops, deploy patches, and deploy software. ManageEngine Desktop Central is being used across the entire organization, approximately 200 people in 7 locations.
- The software deployments are fabulous. It takes a bit of homework to properly set up silent installs, but once you've got it figured out it deploys software like a champ.
- Patch management is a breeze. The reporting is great. You can deploy to entire sets of computers or just one or two for testing.
- The remote control agent is superb. It supports the use of multiple screens and also allows file transfers in the background.
- Sometimes the remote control agent will simply lose mouse/keyboard control. You can still view the session, but you are no longer in control. A disconnect/reconnect is the only solution.
- The remote control agent can have issues with super-high resolution video cards. It causes the mouse to be "off" by a few inches on the screen. You have to ask the end-user to adjust the monitor to a lower resolution, then reconnect.
- Huge patches can be an issue because the end-user needs to first wait for the patch to DL, then install. They often grow frustrated and reboot while the huge patch is still downloading. It would be nice if it pre-pushed larger patches in the background, then installed it. We've found a manual way to pre-copy the patch files into the end-user's target directory, but this workaround is not ideal.
January 16, 2020
A great inventory and patch management solution
We use ManageEngine for systems inventory and patch management across our organization. ManageEngine maintains a list of all PC's in our organization for Audit compliance. We also use ManageEngine to patch Microsoft and third-party software on all systems for security and audit compliance. We also use the remote desktop function for some support cases.
- System inventory - ManageEngine scans every computer, listing a detailed report of all hardware and software.
- Patch management - Microsoft products and most third party software receive security updates on a regular schedule without user intervention.
- Inconsistent across modules - Some fields cannot be viewed from different modules.
- Reporting could be improved to make it more user-friendly and flexible.
December 09, 2019
Easy computer management
We use this program across the entire company. It allows us to manage all of the computers in the company quickly. I'm able to push software and updates to all of our computers. We also use it to manage mobile devices, which has been a great help to us.
- Desktop Central is great for computer management. I'm able to monitor and keep track of all our computers. I can even audit what hardware and software are on each.
- It's very easy to deploy software to our computers and even push OS and software updates
- We can use the ManageEngine Desktop Central feature to manage the many Ipads we have in our company. I can push apps and profiles to them.
- Computer imaging
- Asset tracking
June 29, 2019
ManageEngine Desktop is an excellent solution
ManageEngine Desktop Central helps us to manage our servers, laptops, desktops, smartphones, tablets, and other devices from a centralized location. It helps us to automate some of our processes, like patch installations or specific application distribution, service packs or configurations, and customization. We use it on iOS, Android, and Windows devices. Also, we use it to secure and audit our Windows network.
- Secure network.
- Remotely manages devices: servers, laptops, desktops, smartphones, tablets, and other devices.
- It runs excellently on iOS, Android, and Windows.
- Has great automation of patch installations, software distribution, configuration, and customization.
- The filters could be improved.
- Configurations for the registry are a bit difficult.
- No other improvements that I can think of.
June 18, 2019
ManageEngine Desktop Central Reviewed
Currently we are using ManageEngine Desktop Central in North America. We use Desktop Central for inventory, software and hardware reporting, remote connecting for end user assistance, and software deployments. We are in the process of deploying an MSP version of Desktop Central that will be used globally in Latin America and Europe as well as North America.
- The reporting tools work very well and can be customized.
- Desktop Central works very well with deploying software and the packages can be customized,
- The remote connection tool requires very little interaction from the end user to establish a connection.
- To integrate with more manufacturers of PC's in order to pull warranty expiry dates.
March 28, 2017
Good but can be better
The current use for Desktop Central 9/10 is for user and machine management. It has been great for full access and control of our company's assets. [It's] good for pushing out patches and various updates. There have been some issues when connecting to user machines outside the domain.
- Excellent at patch updates.
- Remote software installs.
- Assets recovery.
- Not always reliable remote control. Although it has been better with the update from Desktop Central 9 to Desktop Central 10 but still needs more work.