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ManageEngine Endpoint Central

ManageEngine Endpoint Central
Formerly Desktop Central

Overview

What is ManageEngine Endpoint Central?

Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.

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Recent Reviews

ManageEngine Endpoint Central

8 out of 10
March 05, 2024
We use this product to manage applications on our endpoints. 3rd party patch management is challenging but with this product we have an …
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ManageEngine Endpoint Central Review

9 out of 10
February 08, 2024
We use EC for desktop, patch and mobile device management. The product helps us have a visual to easily pinpoint vulnerabilities that need …
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Highly recommended

8 out of 10
February 08, 2024
This software stands out as the premier solution for patch management, software distribution, and management of external devices. Its …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is ManageEngine Endpoint Central?

Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Microsoft Intune?

Microsoft Intune (formerly Microsoft Endpoint Manager), combining the capabilities of the former Microsoft System Center Configuration Manager, SCCM or ConfigMgr, is presented as a unified endpoint management option. Microsoft Intune is an endpoint management solution for mobile devices, an MDM…

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Product Details

What is ManageEngine Endpoint Central?

Endpoint Central is a UEM solution that helps in managing servers, desktops, laptops, smartphones, tablets, and POS devices from a central location.It automates day-to-day endpoint management routines like installing patches, detecting vulnerabilities, deploying software, imaging and deploying OSs, managing mobile and BYOD devices, remote troubleshooting, and modern management with on-premises or cloud versions.

Endpoint Central also helps in managing mobile devices by deploying profiles and policies; configuring devices for Wi-Fi, VPN, and email accounts; applying restrictions on using certain features like the camera or browser; and securing devices by enabling passcodes, remote lock or wipe, and more.

The product supports Windows, Linux, macOS, iOS, Android, and Windows smartphones and tablets. It also has a mobile app that can be used to manage endpoints.

ManageEngine Endpoint Central Competitors

ManageEngine Endpoint Central Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.

BlackBerry UEM, Citrix Endpoint Management, and Hexnode UEM are common alternatives for ManageEngine Endpoint Central.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of ManageEngine Endpoint Central are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(113)

Attribute Ratings

Reviews

(1-25 of 39)
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Score 8 out of 10
Vetted Review
Verified User
We use this product to manage applications on our endpoints. 3rd party patch management is challenging but with this product we have an automated process that can patch critical applications with no user intervention.
  • 3rd Party Patching
  • Remote Services and control
  • Inventory and reporting
  • Support is sometimes delayed due to time zone differences.
  • Documentation can be confusing
Endpoint Central is well suited to push applications and patch's to your various endpoints including Mac and Linux. The 3rd party patch's are already preconfigured for deployment so all you have to do is approve and they will start patching.
Roberto Villón Jara | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We use ManageEngine Endpoint Central to manage laptops (Windows), physical, virtual and public cloud servers.Endpoint Central has solved the security gap that we may have regarding the security of endpoints, since we can do a periodic analysis and take mitigation actions automatically (patching, configurations, among other things).In addition, it helps us to have a real asset inventory, due to the rotation of equipment with different users, it is really a help for the company. More precise decisions can be made such as the purchase of new equipment or warranty renewals.
  • Periodic vulnerability analysis, including the solution to these security gaps.
  • inventory of assets (hardware and software), with notifications to interested parties
  • centralized application management: application deployment and application uninstallation (manual and automatic)
  • Should support the deployment of images for operating systems other than Windows
  • Agentless asset scanning, in addition to what already works well with agent
  • It must incorporate an antivirus, it is the last feature that would be missing to provide complete security management.
A suitable scenario is for automatic patching of operating systems and third-party applications. Being able to form test groups. before mass deployment of patches.A less appropriate scenario would be an environment with Linux equipment, with high turnover, because as the deployment of images is needed to have the equipment ready in a short time, it is not possible, since this functionality is not compatible with Linux Operating Systems
Daniel Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Working in modern IT it can be difficult to orchestrate endpoint management with a one size fits all tool. Endpoint Central enables our ability to apply powerful reporting capabilities to practical application of updates. Endpoint Central has allowed us to support our users from any location at any time with the Secure Gateway server and enabled us to have all our estate available at our fingertips. Network saturation is no problem with Endpoint Central, Distribution servers have allowed us to stay close to the data ensuring our bandwidth is used for our business!
  • Patching
  • Remote Access
  • Reporting
  • Image Creation is a good feature but I believe it is expensive with Endpoint Central
  • Allow the use of ad groups to create custom groups based on them
It is great overall. I cannot see an IT setting that it is less appropriate. With regard to features I feel MDM is mostly orchestrated through Entra for many businesses, therefore, I have not really found it useful in the platform. I have found that image creation is very slow and should be done better.
Score 9 out of 10
Vetted Review
Verified User
We use EC for desktop, patch and mobile device management. The product helps us have a visual to easily pinpoint vulnerabilities that need to be address.
  • Tech support
  • Knowledgebase
  • Detailed documentation
  • Query designer to build specific reports with a few clicks
  • Patch management identifies unneeded patches for devices
  • Quick link to sync AD on main screen
It is great for rolling out software on the fly. It has a well-maintained patch management feature. The Mobile Device Management area is easy to navigate.
February 08, 2024

Highly recommended

Score 8 out of 10
Vetted Review
Verified User
This software stands out as the premier solution for patch management, software distribution, and management of external devices. Its lightweight nature and straightforward deployment process are significant advantages. A key feature of Endpoint Central is the assurance provided by having inventory management, patch updates, and mobile device management all integrated within a single service.
  • Management of external devices
  • Software distribution
  • Patch management
  • Support in Europe and in Spanish could be improved
Excellent ITSM tool for any type of company.
Thiago Silva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The manage engine is an IT asset management solution.It is the main tool for inventory and assets, application of security packages and environmental management.
  • Asset inventory
  • Applying security patches and updating software
  • Remote support for assets on my network.
  • Installation of programs.
  • Patch filter on the patch application page.
  • Network map
  • Customized dashboards.
I recommend using the solution in environments where compliance, maturity and control of assets and software are outdated. I don't recommend it in an environment with less than 50 stations and collaboration on a single platform. The solution is very robust and allows greater visibility of the infrastructure, supporting the installation, updating and uninstallation of applications, as well as protection against ransomware.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We manage all of our endpoints in Intune, but use ManageEngine Endpoint Central to do what Intune cannot. Mostly it is easy deployment of software where there are some nice features that makes deployment more simple than Intune. Besides software deployment, we also use it for updates,browser control and MDM for a few android handscanners.

The product gives a nice overview over devices, their inventory and a way to manage endpoints. Things like being able to access file manager, task manager, registry and other tools remotely without having to connect to the users computer is a big plus.

However, in my opinion, this product really falls short when it comes to remote connection. In my experience, the remote connection tool is slow, laggy and often disconnects. The chat opens in a seperate window and times out after a few minutes without any way to increase the timeout. It gets the job done in a pinch, but, in my opinion, other products like TeamViewer, AnyDesk and even Zoho Assist is a much more enjoyable experience.

In my experience, Support seems to not be able to solve this mystery. So we have not pursued a solution any further than spending a lot of time on troubleshooting.

I think the support is okayish. Quick response over chat, but, in my experience, a resolution often takes a lot of time. In my opinion, updates are a huge hassle and requires the application to be stopped and the application to be manually downloaded and installed. When support asks for logs, they need to be manually exported from the logs folder on the server, zipped and sent to support.
  • Software Deployment
  • Inventory Management
  • Endpoint Management
  • Threat detection and remediation
  • Patching and software updates
  • Remote control
  • Support
  • Updating of the ManageEngine Endpoint Central application
  • Azure AD Integration
  • Intune Integration
It is a great tool cost wise for small businesses who want a swiss army knife with a tonne of features. Some work better than others, but overall it does get the job done
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ManageEngine Endpoint Central is used by us to centralise patch management and remote support for the organisation. It also helps us clarify asset management and gives us another place where we can cross check assets. We also use the software to push out applications to the endpoints so that the helpdesk can quickly remotely install an application from the server. ManageEngine Endpoint Central is on a locally hosted virtual machine and is protected by a DMZ secure server that handles all traffic to and from the on-premise machine. We aim to go into the cloud next year as this will simplify our approach.
  • Patch Management
  • Remote Support assistance
  • Application rollout
  • Reporting is not perfect but just adequate
  • Remote tools are OK but are overshadowed by Microsoft Powertoys
  • Little use of AI in the product which is disappointing in todays age
ManageEngine Endpoint Central is fantastic for a set and forget patching tool. This is great for the Windows clients that we have and provides good reporting and ensures machines are kept up to date and gives us good reporting on which machines are vulnerable in our organisation. Linux machines are not as well handled due to the multiple flavours of Linux that are out there. ManageEngine Endpoint Central only manages specific versions of Mac and Linux so it is best to check compatability ahead of time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Endpoint Central by ManageEngine is an outstanding solution that has significantly enhanced our security infrastructure. Its seamless functionality and robust patch management capabilities have proven invaluable, streamlining our operations and fortifying our defenses. A reliable choice for organizations seeking effective endpoint security and comprehensive patching solutions.
  • Patch Management
  • Remote Support
  • Inventory Scanning
  • Device Control
  • Device Security
  • DLP
ManageEngine Endpoint Central excels in large organizations requiring centralized endpoint security and patch management. It shines in scenarios with diverse endpoints and complex networks, ensuring uniform protection. However, for smaller setups with limited resources, its comprehensive features may be excessive, making a more streamlined solution more appropriate.
Don Harvey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a specialized Software as a Service company with a distributed workforce across the United States. This creates challenges with endpoint management. In comes ManageEngine Endpoint Central. We use this solution for all aspects of endpoint management including device provisioning, software deployment, vulnerability management, remote support, Inventory, and more.
  • Vulnerability Management
  • Software and patch deployment
  • Asset management
  • Remote support
  • Sometimes it takes the remote control agent some time to connect
  • Reporting could be improved
I think ManageEngine Endpoint Central is perfect for businesses of all sizes and workforce distribution to manage endpoints. I have used other tools and extensively SCCM and I can tell you, in my experience, ManageEngine Endpoint Central is more powerful and way easier to use.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Patch Management as we do not have AD
Remote support as we do not have any licensed remote support
Integration with Service Desk Plus
Manageability of Mac and Windows Devices as we do not have AD
  • Remote Support
  • Threat and Patches
  • Device Control
  • Mobile Device Management
  • Inventory
  • Group Policy
If you do not have AD then it is the best thing that you can use and it will fulfill most of your requirements of as it includes group policy, remote support, Patching of OS and third-party applications, Remote support with the user and integration with service desk plus and manageability of Android, IOS, Linux , MAC , windows and chrome devices
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ManageEngine Endpoint Central has helped our business enhance employee experience and support users in a timely and efficient manner. It helped us to manage Users Endpoint and support remotely using Remote control tool. A must have tools for all IT need like patch management, software deployment and many other A single package which comes with MDM solution as well I can manage compliance related to security checks.
  • Patch Management
  • Remote Control tools
  • Software monitoring
  • Remote shutdown
  • Mobile Device Management
  • System manager
  • Some inventory management
  • Configuration settings is not easy task
ManageEngine Endpoint Central is good for Patch management, Patch Tuesday covers all required and necessary patch for window PC(I am window Pc user) Some patches are not getting installed on client machine that can be applied manually in client machine.
I am facing difficulty while deploying software and choosing configuration setting Remote control tool is must have tool which is smooth and easy to connect client machine for Support.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ManageEngine Endpoint Central is a one console which can give you capabilities like managing Windows/MAC/iOS/android devices from a single console. You don't need to buy different products from market to manage your mobile devices separately. This tool makes the life easy for the admins who manages the customer environment. It is very great user interface tool which gives all the capabilities to manage the endpoints. It has so many features to explore and implement in the environment. Specially the patch vulnerability assessment feature is one of the best which gives you direction to make your environment compliant with all security updates and protect the devices from being vulnerable.
  • Patch Management
  • Application Management
  • Remote control
  • OS deployment
  • For managing the WFH users
When you are managing different tools like SCCM/Intune to manage on-prem and cloud devices then ManageEngine Endpoint Central can be the best suited tool to leverage all these capabilities in a single console and manage your endpoints with all the features like App deployment, patch management, Vulnerability management, OS deployment, MDM etc.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Using ManageEngine Endpoint Central helped us managed a decentralized computer network while our employees work from home or from different locations in Europe, where the networks are not centralized. Having full management over the computers as OS deployments, controlled updates and remote deployments eases our job in the IT department - leaving us time to focus on other important things.
  • Remote Software deployment
  • Remote OS updates
  • Remote configuration deployments
  • Remote OS deployments
  • Good pricing
  • Better customer support.
  • Complex steps and menu ambiguity.
  • Missing configuration options for Windows
  • Missing MacOS configuration features vs Windows
In my opinion, ManageEngine Endpoint Central is recommended for decentralized mixed computer environments where people work from unmanaged offices, hotels, coffee shops or from home with a mix of OS's (Windows, Mac's and Linux). Also, I think ManageEngine Endpoint Central remote management solution is recommended from the license pricing point of view even for low budget IT departments. In case you have exclusive one vendor computer networks (like only Windows computers, or only Mac computers), I think there are better suited solutions from the perspective or features, customization and integration.
Meghashyam Adnaker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
we are using Endpoint Central to patch Servers, it also supports vulnerability san and fixes them quickly, the Patch can be grouped and pushed to DEV, UAT, and Prod server from the same group, helping in patch audits.
  • schedule patching
  • patch groupings
  • vulnerability patching
  • Linux Patch take too much time.
This is best for Patch Management and vulnerability management, this is best suited in Corporate where there are a strict processes of patch management are followed plus the process is audited
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using it for Remote End User support, Pushing Security patches and updates in Endpoints. Scope is to FInally procure Asset Management and Maintain endpoint Assets, And COmplete Desktop central from here only.
  • Putting security patches
  • Enable Wallpapers and policies
  • Syncing issues,
  • SOmetimes Removing agent from endpoint
Well suited for large organization for managing complete end point in infra domain.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ManageEngine Endpoint Central as our primary software for managing security patches on our corporate assets. We needed to automate the patch management process and avoid doing updates manually on hundreds of servers and clients. In addition, we needed to perform patching within a short time of vulnerabilities coming out. Manually we were taking too long. So we searched and found the perfect software for our needs which was ManageEngine Endpoint Central. It helps us quickly update assets by automating most of the actions we used to perform manually. It also has dashboards that quickly allow us to have an eye on the overall situation of our corporate fleet.
  • Patching Linux/Windows/Mac servers and clients
  • Intuitive Dashboards
  • Fix vulnerability
  • Installing software
  • Remote control and support with various tools windows machines
  • Creating own personalized dashboards
I recommend ManageEngine Endpoint Central in environments with hundreds of servers and clients. It updates both Windows and Linux machines comprehensively. Also if you need to perform pre or post-deploy tasks this is the software for you. I personally find it excellent to use in smaller environments as well. It is also possible to use it in large environments with decentralized offices. Great for having complete enterprise management of your entire fleet.
March 06, 2023

Best Management Tool

Score 10 out of 10
Vetted Review
Verified User
ManageEngine's Endpoint Central is the one-stop tool to manage all my computer assets from a single dashboard. It keeps track of the health status, patching levels, vulnerabilities, etc. It has helped me to deploy software to systems that are remote, WFH, and located at different geographies.
  • Patch Management
  • Software management that includes deployment, prohibition and inventory
  • corporate branding with config deployments like - wallpaper, screensavers, lock screen etc.
  • remote assistance
  • more configuration changes on MAC systems as compared to the available features currently there for Windows
ease of use and deployment.
Score 10 out of 10
Vetted Review
ResellerIncentivized
Generally we use the ManageEngine tool especially for Patching the Cumulative updates and Security updates primarily. and then we use mostly for 3rd Party patching as well.
  • Patching
  • Support in any issue
  • Reports
  • Agent installation done smoothly in various ways
  • I recommend the activity to be done in a small video , how to perform the task easily
  • There should be some systematic SOP's
  • Calling Support , needs to be added.
  • Chat support needs to work on Sat and Sunday as well.
Agent deployment in various ways
Most lovable part is generating the reports easily.
We can also for custom Reports as per our need, ManageEngine team provides a Query to make the report done .
Awesome and wonderful Product from ZOHO.
Wonderful Support from ManageEngine Support team.
Things done goes much smoother with the tool and as well as the Support team.
Score 10 out of 10
Vetted Review
Verified User
<div>We use endpoint central daily. We have it perform automatic and scheduled updates of all versions of Windows (PC and Server editions) and Microsoft Office. In addition, the tool is invaluable in that it offers our IT staff remote control for support purposes of all machines on the domain, even those that reside in remote locations (using VPN). <br></div><div>We also use the tool to exclude or remove certain updates that are known to cause issues. Another frequent use is the ability to monitor software/hardware inventories and manage software installed, very useful for detecting risky or out of date 3rd party software. Having purchased the addon package of endpoint security, we can also centrally manage Bitlocker encryption for all machines (encrypt/decrypt on the fly, even if users lost their Bitlocker passwords, this product allows IT admins to see the Bitlocker key and use it to unlock their PC's). All in all, this is a time saving, efficiency increasing tool, that allows one IT person to perform the work of many others. It is highly recommended.<br></div>
  • Scheduling of Microsoft updates (and exclusions of updates or machines)
  • Endpoint security management - risk assessment - bitlocker encryption management - Security hardening
  • Remote control of devices for IT support with or without end user permission
  • SW and HW reporting and management / Inventory
  • User Interface could use some cleanup.
  • Updating the software itself should become more automatic.
This software is suited in any environment where there are more end user than IT staff, which is pretty much everywhere. This becomes especially true in medium to large sized business and organizations. The amount of time saved (from IT Support and Administration but also from the end user's side) is simply incredible.In addition, Junior IT admins will find the automatic suggestions e.g. for optimal server configurations / setup quite useful.
The only scenario where I'm not sure the benefits will outweigh the costs are in very small businesses, where there are few end users and few PC's/Servers. In all other scenarios, this tool is truly invaluable, compared to the it's low financial cost. I would add that purchasing a perpetual license is also an option with this product and does make financial sense after 5 years or so.
Score 7 out of 10
Vetted Review
Verified User
ManageEngine Endpoint Central (formerly Desktop Central) has been implemented in our environment to help us manage our devices as an alternative to other solutions like SCCM or Intune. It is intended to allow us to remotely support all of our Windows 10, and now Windows 11, devices in the environment. It is intended to allow us to manage software deployments, keep software up to date, approve patches, and assist users who are down and not able to get access to their devices.
  • Managing inventory
  • Connecting remotely to users
  • Technical Support
  • Crisis/Outage Support
  • Customer Subscription Management
  • Inventory Management
  • Endpoint Central sprint release notifications and support
ManageEngine Endpoint Central is a great alternative to Microsoft Intune and System Center, especially if you don't have the budget to maintain an entire team of system administrators to manage your endpoint manager. Their remote support options are superior to other solutions on the market and run a very close second to many of the solutions leading the industry. However, if you are trying to implement the system independently or you have an outage with an established system, ManageEngine Endpoint Central continues to struggle in its customer relations department. In my experience, technical support and customer service have consistently long wait times. If you can even locate the right number to call, I feel the follow-up assistance for an ongoing issue is laughably lax and inconsistent. ManageEngine Endpoint Central is definitely better than a lot of other systems on the market and has an incredibly economical pricing structure, but ManageEngine has a long way to go before they can compete with even Microsoft in the "I need to speak to a human" department.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
ManageEngine Endpoint Central is pretty important in our daily use. We have the agent installed on all computers allowing us to remote in to support a user at the most opportune time for them. We also implement the patching system, which, while it feels a little clunky sometimes, is a great help in keeping our devices secure.
  • Mobile Device Management is easy to get set up for users
  • Patch Management gives a clear overview as to how many devices are missing important updates
  • The Remote Control tool is a lifesaver for users working remotely
  • USB Secure configuration isn't possible for us to use as I can't manually add every single device ID from every computer for exemptions
  • The Remote Control tool hasn't ever reconnected for me when attempting a user device restart
  • It's difficult to fine tune our Auto Patch deployment
ManageEngine Endpoint Central is an ideal tool to help remote workers connect to our VPN as it just requires the agent to be pre-installed on their device and their connection to the internet. It makes supporting users quick and easy. The patch management can also be a heavily useful resource once it is fine-tuned to the point of working well.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Endpoint Central is a very diverse and powerful product - and I really like it. Easy deployment of Microsoft and Third Party Updates Deploy Images to Dissimilar hardware Deploy, scripts, software Compliance - block software - Powershell Remote tools, System, Remote Support Inventory, Hardware/Software
  • Deployment of Microsoft and Third Party Updates
  • Remote Tools
  • Imaging
  • Software Deployments
  • Support - needs serious improvements - Support workflow from and to different support teams.
  • Better testing before deployment of Endpoint Central Updates
We are an In-House IT Department that support 3 different companies. The product works well and I could see a MSP using the product.

If you have a limited IT Staff and don't have a Endpoint Specialist on staff and you need to rely on quick and timely support - Endpoint Central support is not timely. There support policies limit how much time a front line chat agent can help you, getting to senior level support is slow.
Quick and Timely support is not something that Endpoint Center Support supplies.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The ManageEngine Endpoint Central tool is a great tool for IT support. The GUI is quite intuitive and doesn't require a lot of time to learn. Set up was easy to follow, and we were able to implement the solution within a couple weeks. Endpoint Central provides us with an easy to see view of our systems for patch management and vulnerabilities. Affordable tool with clear and concise
  • Patch Management
  • Remote Control Support
  • Inventory Management
  • Manual addition of computers not scanned.
With the world experiencing a pandemic social distancing is still very important. With ManageEngine Endpoint Central I know I can count on quick remote support for our end users without having to visit each desk. We also use the mobile device manager solution as a replacement for another big name mobile device manager. The ManageEngine MDM is much easier to use and more reliable.
Jarcy de Azevedo Junior | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It helps us with our patch management process, quickly updating Operating Systems, fast deploying, and keeping everything more secure. When we have some critical security updates to do or have to remote access one of our end users' machines, it works pretty well. It helps with compliance with the main standards too.
  • Patch management
  • Remote access
  • Policy deploy
  • Support
  • System deploy
It's easy to use, and as we work from home, it helps to manage our user's machines remotely, deploy scripts, and security policies, update software, supporting our compliance and security. Sometimes support tends to be slow in their answers, but in the end, they do a good job and nothing remains unsolved.
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