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ManageEngine Remote Access Plus

ManageEngine Remote Access Plus

Overview

What is ManageEngine Remote Access Plus?

Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake…

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Learn from top reviewers

ManageEngine Remote Access Plus: The best remote desktop software

Rating: 9 out of 10
December 19, 2022
IncentivizedVetted ReviewVerified User
ManageEngine Remote Access Plus is the best tool that we have encountered. The best part about ManageEngine Remote Access Plus is that it supports Windows, Mac and Linux-based...
Continue reading
Verified user
Engineer
ManageEngine Remote Access Plus1 year of experience

Great for troubleshooting remote user issues

Rating: 8 out of 10
December 12, 2022
IncentivizedVetted ReviewVerified User
Remote Access Plus makes it easy to manage remote computers and gives the admin the access to figure out issues or to take control. Its really helped with troubleshooting remo...
Continue reading
Verified user
Manager
ManageEngine Remote Access Plus2 years of experience

An invaluable tool for networked environments with multiple users and devices.

Rating: 10 out of 10
December 9, 2022
IncentivizedVetted ReviewVerified User
We have about 150 users and more than 300 PC's laptops and servers. Some users are working remotely from home. The tool is mainly used to connect to all these computers remote...
Continue reading
Verified user
Administrator
ManageEngine Remote Access Plus2 years of experience

Great bang for your buck! An essential technician tool

Rating: 8 out of 10
December 9, 2022
IncentivizedVetted Review
We use Remote Access Plus to easily allow us to connect to remote desktops therefore we have the ability to quickly troubleshoot and see the issues as the user sees them. It's...
Continue reading
James Walker
Manager - Information Technology
Technical Services Manager
Diatec
ManageEngine Remote Access Plus5 years of experience

Can be a good product if you consider the price.

Rating: 7 out of 10
December 8, 2022
IncentivizedVetted ReviewVerified User
IT team is using Manage Engine Remote Access tool to provide support to company employees when this is requested. The tools is easy to use with simple intuitve interface. It ...
Continue reading
Verified user
Manager
ManageEngine Remote Access Plus3 years of experience
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Pricing

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Standard

95$

On Premise
access for 5 techs and 50 computers billed annually

Professional

145$

On Premise
access for 5 techs and 50 computers billed annually

Standard

200$

Cloud
access for 5 techs and 50 computers billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.manageengine.com/remote…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.9
Avg 8.1
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Product Details

What is ManageEngine Remote Access Plus?

Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake on LAN, remote shutdown and precise reporting system, which enables users to seamlessly access and rescue computers at lightning speed.

According to the vendor key features and business benefits include:

  1. An intuitive interface that is easy to set up and easy to use.

  2. Multi platform support to troubleshoot Windows, Mac, Linux at once.

  3. GDPR, HIPAA, PCI and trade practise ready remote control.

  4. Voice, video and text chat support for clear communication channels

  5. Access computers connected to multiple monitors and track sessions by recording them.

  6. Monitor users by shadowing remote sessions.

  7. Tweak computer settings with over 12 diagnostic tools at the comfort of your desk.

  8. 256 bit AES encryption, role based access control and two-factor authentication.

  9. Wake computers on LAN and remote shutdown to optimize production costs.

  10. Gain granular control over network computers with audit-ready logs and real-time reporting.

ManageEngine Remote Access Plus Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

ManageEngine Remote Access Plus Screenshots

Screenshot of One tap access to remote computers, with over 12 diagnostic toolsScreenshot of Seamlessly control multiple monitors connected to remote computersScreenshot of Integrated tools to perform administrative tasks in just clicksScreenshot of Perceive audit-ready and real-time reports

ManageEngine Remote Access Plus Competitors

ManageEngine Remote Access Plus Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

ManageEngine Remote Access Plus Downloadables

Frequently Asked Questions

SolarWinds Dameware Remote Support (DRS), LogMeIn Pro by GoTo, and Goverlan Reach are common alternatives for ManageEngine Remote Access Plus.

Reviewers rate Screen sharing highest, with a score of 8.7.

The most common users of ManageEngine Remote Access Plus are from Mid-sized Companies (51-1,000 employees).

ManageEngine Remote Access Plus Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)25%
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 6)

Great bang for your buck! An essential technician tool

Rating: 8 out of 10
Incentivized
December 09, 2022
JW
James Walker
Technical Services Manager
Diatec (Information Technology & Services, 51-200 employees)
Vetted Review
Reseller
ManageEngine Remote Access Plus
5 years of experience
Use Cases and Deployment Scope
We use Remote Access Plus to easily allow us to connect to remote desktops therefore we have the ability to quickly troubleshoot and see the issues as the user sees them. It's a seamless to use product that works well straight out of the box. Integration with other systems is not difficult and the interface is quite intuitive.
Pros
  • File transfer to and from remote client
  • Screenshot of desktop
  • Ease of user interface
Cons
  • Share multiple desktops at the same time
Likelihood to Recommend
If you are looking for a product that allows you to easily manage and remote onto desktop both office and home based then this is the product for you. Easy to set up and easy to use with an intuitive user interface, it makes remote access and troubleshooting much better than some competitor products.

ManageEngine Remote Access Plus: The best remote desktop software

Rating: 9 out of 10
Incentivized
December 19, 2022
Verified User
Engineer in Engineering
Computer & Network Security Company, 10,001+ employees
Vetted Review
Verified User
ManageEngine Remote Access Plus
1 year of experience
Use Cases and Deployment Scope
ManageEngine Remote Access Plus is the best tool that we have encountered. The best part about ManageEngine Remote Access Plus is that it supports Windows, Mac and Linux-based operating system hence it is the perfect choice for the organization. Through a single software, admin is able to control and take remote of every computer of the organization. We are using it to get the complete inventory of the hardware and software installed on the system. It provides complete control features like we can share file over remote system, copy and paste something from one system to another, and drag and drop the files hence it make it easy for troubleshooting the remote computer. Our admin can easily control the remote support and support them over voice, video, or text support. We are also able to access the remote registry of the end machine, we can do command execution on power shell and command prompt with admin level privilege. So, in a nutshell we can completely manage the endpoint and do the troubleshooting if required remotely and we can have complete report for audit and reporting purposes.
Pros
  • It is embedded with great features like voice support, video assistance, and even text support, which provides a great user experience.
  • It provides features like remotely shut down the end system, renaming the endpoints, full list of applications running, process use, memory consumption, disk usage which are very beneficial.
  • We can even uninstall unwanted applications, delete malicious files, kill heavily used process, modify registry values.
  • It helps in to keep track of windows event that occurs in the system, it also provides report in desired format.
Cons
  • It is an agent based solution which is a major disadvantage. We can not control the system which do not have agent installed on them. Hence this is a disadvantage. Even installing agent is a big task in a large organization.
  • Till the agent are not installed on every system we can not have full control over the organization network. Agent deployment takes time hence we can utilize the product with its full efficiency.
  • The pricing is very high, and it goes on increasing as we add more technician and endpoints.
  • The connection gets drop sometime while controlling in new release because it contains some bugs. We also need to have proper bandwidth for using it smoothly.
  • The implementation and deployment takes time and needs proper support from vendor. Sufficient documentation are also not available.
Likelihood to Recommend
ManageEngine Remote Access Plus is very well suited in environments which consist hybrid operating system. It supports all types of OS like windows, Mac, and Linux. It helps in taking the remote of system and troubleshoot the m if any problem occurs hence engineers do not need to be physically present on the location for the purpose of solving it. It helps to keep a complete track of endpoints that what application, process is being used. It is not well suited in environment where there is no Active directory or SCCM server because ManageEngine Remote Access Plus need agent to work and deploying agent the environment where Active directory does not exist is a big task. Manually deploying agent on every system is very time taking and need so much of effort.

An invaluable tool for networked environments with multiple users and devices.

Rating: 10 out of 10
Incentivized
December 09, 2022
Verified User
Administrator in Information Technology
Hospital & Health Care Company, 51-200 employees
Vetted Review
Verified User
ManageEngine Remote Access Plus
2 years of experience
Use Cases and Deployment Scope
We have about 150 users and more than 300 PC's laptops and servers. Some users are working remotely from home. The tool is mainly used to connect to all these computers remotely for troubleshooting and user support, as well as for installing 3rd party tools with admin privileges.
Additionally, we use it occasionally to wake up computers from sleep, restart PC's and servers and for power off devices on the network remotely.
Pros
  • Easy remote accces and control
  • File transfer (silent too)
  • Installations of 3rd party software with admin privileges
Cons
  • Sometimes the initial connection takes a long time. Rarely it fails and we have to retry.
Likelihood to Recommend
This tool is ideal in any networked multi user / multi device scenario, where remote access/control/management and user support is needed.
It saves a lot of IT and user time as it limits user issues and down time.
It also saves money on the long run as it allows IT teams to work more efficiently and with more personnel.

Can be a good product if you consider the price.

Rating: 7 out of 10
Incentivized
December 08, 2022
Verified User
Manager in Information Technology
Chemicals Company, 501-1000 employees
Vetted Review
Verified User
ManageEngine Remote Access Plus
3 years of experience
Use Cases and Deployment Scope
IT team is using Manage Engine Remote Access tool to provide support to company employees when this is requested.
The tools is easy to use with simple intuitve interface.
It has different configurations and settings and can be configured as per company's policies.
Hower you should consider that certain functionalities depend of the version you use and yor license.
Pros
  • Working with multiple screens
  • Run different tools
  • Find and filter computers
Cons
  • Product support
  • On-Prem version has limitations on connection
Likelihood to Recommend
I would rather recommend another product if you need robust, good support and reliable product.
The product depends on the license you and also on the infra model you use.
It goes well for remote users just if they are conencted to the VPN.
If not, the support is impossible if you use the onPrem version.

Great for troubleshooting remote user issues

Rating: 8 out of 10
Incentivized
December 12, 2022
Verified User
Manager in Information Technology
Information Technology & Services Company, 1001-5000 employees
Vetted Review
Verified User
ManageEngine Remote Access Plus
2 years of experience
Use Cases and Deployment Scope
Remote Access Plus makes it easy to manage remote computers and gives the admin the access to figure out issues or to take control. Its really helped with troubleshooting remote workers issues especially the ones that work from home. It is really easy to setup and offers a nice layout view. My self and my team can easily launch it and get into whatever machine we need to within seconds, it really has cut down on troubleshooting times and has created a cost savings by saving time each time we use it.
Pros
  • Easy to setup
  • great for troubleshooting
Cons
  • cost is high but worth it
Likelihood to Recommend
It has really helped us in troubleshooting end user laptop issues when they are working from home and arent really sure what the issue is. Its a great tool for anyone troubleshooting issues remotely and you can quickly solve them. Just recently a team member used it for a end user that wasn't even sure what the problem was and it was diagnosed and resolved within minutes saving us a ton of time from just talking on the phone.
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