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ManageEngine Remote Access Plus

ManageEngine Remote Access Plus

Overview

What is ManageEngine Remote Access Plus?

Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake…

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Recent Reviews
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Popular Features

View all 11 features
  • Screen sharing (6)
    8.7
    87%
  • File transfer (6)
    8.2
    82%
  • Instant message (6)
    7.5
    75%
  • Access to sleeping/powered-off computers (6)
    7.5
    75%
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Pricing

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Standard

95$

On Premise
access for 5 techs and 50 computers billed annually

Professional

145$

On Premise
access for 5 techs and 50 computers billed annually

Standard

200$

Cloud
access for 5 techs and 50 computers billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.manageengine.com/remote…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.9
Avg 8.3
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Product Details

What is ManageEngine Remote Access Plus?

Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake on LAN, remote shutdown and precise reporting system, which enables users to seamlessly access and rescue computers at lightning speed.

According to the vendor key features and business benefits include:

  1. An intuitive interface that is easy to set up and easy to use.

  2. Multi platform support to troubleshoot Windows, Mac, Linux at once.

  3. GDPR, HIPAA, PCI and trade practise ready remote control.

  4. Voice, video and text chat support for clear communication channels

  5. Access computers connected to multiple monitors and track sessions by recording them.

  6. Monitor users by shadowing remote sessions.

  7. Tweak computer settings with over 12 diagnostic tools at the comfort of your desk.

  8. 256 bit AES encryption, role based access control and two-factor authentication.

  9. Wake computers on LAN and remote shutdown to optimize production costs.

  10. Gain granular control over network computers with audit-ready logs and real-time reporting.

ManageEngine Remote Access Plus Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

ManageEngine Remote Access Plus Screenshots

Screenshot of One tap access to remote computers, with over 12 diagnostic toolsScreenshot of Seamlessly control multiple monitors connected to remote computersScreenshot of Integrated tools to perform administrative tasks in just clicksScreenshot of Perceive audit-ready and real-time reports

ManageEngine Remote Access Plus Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

ManageEngine Remote Access Plus Downloadables

Frequently Asked Questions

SolarWinds Dameware Remote Support (DRS), LogMeIn Pro by GoTo, and Goverlan Reach are common alternatives for ManageEngine Remote Access Plus.

Reviewers rate Screen sharing highest, with a score of 8.7.

The most common users of ManageEngine Remote Access Plus are from Mid-sized Companies (51-1,000 employees).

ManageEngine Remote Access Plus Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)25%
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Comparisons

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Reviews and Ratings

(9)

Reviews

(1-6 of 6)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It is embedded with great features like voice support, video assistance, and even text support, which provides a great user experience.
  • It provides features like remotely shut down the end system, renaming the endpoints, full list of applications running, process use, memory consumption, disk usage which are very beneficial.
  • We can even uninstall unwanted applications, delete malicious files, kill heavily used process, modify registry values.
  • It helps in to keep track of windows event that occurs in the system, it also provides report in desired format.
  • It is an agent based solution which is a major disadvantage. We can not control the system which do not have agent installed on them. Hence this is a disadvantage. Even installing agent is a big task in a large organization.
  • Till the agent are not installed on every system we can not have full control over the organization network. Agent deployment takes time hence we can utilize the product with its full efficiency.
  • The pricing is very high, and it goes on increasing as we add more technician and endpoints.
  • The connection gets drop sometime while controlling in new release because it contains some bugs. We also need to have proper bandwidth for using it smoothly.
  • The implementation and deployment takes time and needs proper support from vendor. Sufficient documentation are also not available.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy remote accces and control
  • File transfer (silent too)
  • Installations of 3rd party software with admin privileges
  • Sometimes the initial connection takes a long time. Rarely it fails and we have to retry.
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