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Manhattan Active® Customer Engagement

Manhattan Active® Customer Engagement

Overview

What is Manhattan Active® Customer Engagement?

A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Manhattan Active® Customer Engagement

Manhattan Active® Customer Engagement

N/A
Unavailable

What is Manhattan Active® Customer Engagement?

A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Manhattan Active® Customer Engagement?

A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.

Manhattan Active® Customer Engagement Features

  • Supported: Enable Order Changes and Tracking
  • Supported: Self-Service Control
  • Supported: AI Assisted Support

Manhattan Active® Customer Engagement Competitors

Manhattan Active® Customer Engagement Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(4)

Reviews

(1-1 of 1)
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August 29, 2022

Seamlessly Integrated Platform.

Verified User
Analyst in Research & Development
Market Research Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Manhattan Active Solutions allows a single view of the customer and orders, as well as a single view of stocks, by utilizing an enterprise-wide common integration model. Retail, customer service, and distribution do not necessitate separate platforms or solutions in order to meet business objectives. It benefits our business by allowing us to continuously provide new processes and services to your customers without being forced to wait for technology to catch up.
Pros and Cons
  • Permanently Adaptive.
  • Seamlessly Integrated.
  • Greater Visibility.
  • User Interface.
  • Data Security.
  • API's
Likelihood to Recommend
The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
Manhattan Active® Customer Engagement Feature Ratings
Return on Investment
  • Implementation of the whole supply chain and fulfilment.
  • Better Data Management.
  • Effective use of configurations.
Alternatives Considered
Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
Other Software Used
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