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ManyChat has proven to be a valuable tool for businesses seeking to automate their messaging on platforms like Facebook Messenger and …
Starting at $10 per month
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What is ManyChat?
ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.
Recent Reviews
Pricing
500 Subscribers
$10.00
Cloud
per month
1,000 Subscribers
$15.00
Cloud
per month
2,500 Subscribers
$25.00
Cloud
per month
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ManyChat?
ManyChat Video
The world is moving to mobile messaging, and it’s essential to the ManyChat team to make communicating with your customers easy. We see SMS and email fitting seamlessly into this future as the conversation moves toward automation.
We’re creating a more engaging Messenger exp...
Show More ManyChat Competitors
ManyChat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.
Reviewers rate Support Rating highest, with a score of 6.
The most common users of ManyChat are from Small Businesses (1-50 employees).
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Reviews and Ratings
(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
ManyChat has proven to be a valuable tool for businesses seeking to automate their messaging on platforms like Facebook Messenger and Instagram. Users have found that ManyChat excels in managing high volumes of messages, allowing them to efficiently engage with their audience. With ManyChat, businesses can collect valuable customer information such as email addresses and phone numbers, enabling them to provide personalized updates and notifications based on specific conditions. Furthermore, ManyChat's omnichannel presence empowers businesses to be present on multiple platforms, including messenger, Instagram, SMS, and email, ensuring that customers can reach out through their preferred channel. As an ultimate social media marketing tool, ManyChat aids in generating new leads and effectively communicating with potential clients. Its automation capabilities make it easy to provide quick responses through keyword-based sequences and reduce the workload of attending to individual chats. ManyChat is also highly regarded for its ability to engage with website visitors using the Facebook comments growth tool, making it a preferred choice for businesses looking to enhance customer engagement and lead generation. By integrating with other automation software like SharpSpring through Zapier, ManyChat ensures that all leads are kept in one central place for streamlined lead management and nurture automation within Facebook.
Versatile tool for two-way communication: Many users have praised ManyChat for its versatility as a tool for two-way communication. With its ability to create automated conversations and provide support for incoming messages, it offers businesses a convenient way to engage with their customers.
Easy collection of customer information: Several reviewers have highlighted the ease of collecting email and phone numbers through ManyChat. This feature is particularly valuable for businesses looking to gather important customer data and build their contact lists efficiently.
24/7 customer support: ManyChat's 24/7 customer support has been well-received by users. They appreciate the prompt assistance provided by the support team, ensuring that any issues or questions are addressed in a timely manner.
Complicated Set-up: Some users have found the process of setting up automated flows and creating communication sequences in ManyChat to be complex and difficult to understand. They have expressed that it can be challenging to comprehend the intricacies of the software.
Lack of Support: Several reviewers have mentioned their dissatisfaction with the support provided by ManyChat, stating that it is almost non-existent. This suggests that these users did not receive adequate assistance when they needed help with using the software or resolving issues.
Insufficient Training and Documentation: Users have expressed their disappointment with the free training materials provided by ManyChat, finding them overwhelming and lacking in step-by-step guidance on using the software's features effectively. Additionally, some reviewers have suggested that ManyChat should improve its online documentation for better user support.
Community Support as a Silver Lining: Despite negative experiences with official support channels, some users acknowledge that ManyChat has a fantastic user base on Facebook that helps each other out. This implies that there is value in the community support aspect of ManyChat, where users can rely on each other for assistance and advice.
Users commonly recommend the software for creating Facebook Chatbots due to its user-friendly interface, drag-and-drop functionality, and extensive customization options. They highly recommend trying the software for bot marketing purposes as it allows businesses to automate customer interactions, provide instant responses, and improve overall customer experience. Moreover, users appreciate the software's seamless integrations with popular messenger and chat platforms like WhatsApp, Slack, WeChat, and Telegram, making it easy to connect with customers across multiple channels.
Attribute Ratings
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
I choose ManyChat:
- It's easy to set up your messenger or Instagram account to it.
- A great interface. It's drag and drop and connecting one message block to another.
- An awesome community. If you have any questions or concerns their FB group will provide you with support.
- Great customer support.
- Omnichannel presence: messenger, Instagram, WhatsApp, SMS, email.
- It's easy to set up your messenger or Instagram account to it.
- A great interface. It's drag and drop and connecting one message block to another.
- An awesome community. If you have any questions or concerns their FB group will provide you with support.
- Great customer support.
- Omnichannel presence: messenger, Instagram, WhatsApp, SMS, email.
March 28, 2022
Nice Service, but Not for What We Needed
- Facebook Business Manager (formerly Pages Manager), HighLevel and Textedly
For the initial purpose of getting ManyChat, none of the alternatives worked either. We ended up creating a mobile app to meet the need. For incoming support automation, using the native features within Facebook has been effective as well as using GoHighLevel and Continual.ly. ManyChat was considerably more effective, but with the price increase and the non-necessity of carrying another subscription for incoming message support, it wasn't a logical choice to keep the service.
February 13, 2020
Great for Facebook Messenger automation and marketing
- Intercom
ManyChat works on Facebook only, there is your limit and that was our main concern because we felt that we were limiting our audience. But if you compare this tool by pricing ManyChat is way more convenient, especially if you are an early stage company that can't afford pricing models of SaaS like Intercom.
January 23, 2020
Manychat - excellent bot building tool
I've worked in the past with Chatfuel. However, I decided to switch to ManyChat due to a variety of reasons. Overall, ManyChat offers much more functionality out of the box (e.g., Facebook comments tool), sequence builders are much more intuitive. Also, they provide flexible pay as you go pricing plan, which is perfect for a startup like us.
Landbot and ManyChat are fairly similar. I have not used Facebook integration with Landbot because I like ManyChat so much. However, Landbot works great on websites. ManyChat can also work on websites, but it still goes through Facebook. Since not everyone uses Facebook, I wanted a chat feature for websites that is separate.
There are a few alternatives to Manychat such as Mobile Monkey and even Facebook's very own Messenger chatbot. I initially tried Mobile Monkey but found myself going back to Manychat as they had a lot more online presence, training, engagement with users that kept me excited and interested. The Facebook chatbot is very limited and doesn't offer anywhere near to all the features and capabilities that ManyChat provides.