TrustRadius Insights
ManyChat has proven to be a valuable tool for businesses seeking to automate their messaging on platforms like Facebook Messenger and …
Starting at $10 per month
View PricingOverview
What is ManyChat?
ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.
Recent Reviews
Pricing
500 Subscribers
$10.00
Cloud
per month
1,000 Subscribers
$15.00
Cloud
per month
2,500 Subscribers
$25.00
Cloud
per month
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ManyChat?
ManyChat Video
The world is moving to mobile messaging, and it’s essential to the ManyChat team to make communicating with your customers easy. We see SMS and email fitting seamlessly into this future as the conversation moves toward automation.
We’re creating a more engaging Messenger exp...
Show More ManyChat Competitors
ManyChat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.
Reviewers rate Support Rating highest, with a score of 6.
The most common users of ManyChat are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
ManyChat has proven to be a valuable tool for businesses seeking to automate their messaging on platforms like Facebook Messenger and Instagram. Users have found that ManyChat excels in managing high volumes of messages, allowing them to efficiently engage with their audience. With ManyChat, businesses can collect valuable customer information such as email addresses and phone numbers, enabling them to provide personalized updates and notifications based on specific conditions. Furthermore, ManyChat's omnichannel presence empowers businesses to be present on multiple platforms, including messenger, Instagram, SMS, and email, ensuring that customers can reach out through their preferred channel. As an ultimate social media marketing tool, ManyChat aids in generating new leads and effectively communicating with potential clients. Its automation capabilities make it easy to provide quick responses through keyword-based sequences and reduce the workload of attending to individual chats. ManyChat is also highly regarded for its ability to engage with website visitors using the Facebook comments growth tool, making it a preferred choice for businesses looking to enhance customer engagement and lead generation. By integrating with other automation software like SharpSpring through Zapier, ManyChat ensures that all leads are kept in one central place for streamlined lead management and nurture automation within Facebook.
Versatile tool for two-way communication: Many users have praised ManyChat for its versatility as a tool for two-way communication. With its ability to create automated conversations and provide support for incoming messages, it offers businesses a convenient way to engage with their customers.
Easy collection of customer information: Several reviewers have highlighted the ease of collecting email and phone numbers through ManyChat. This feature is particularly valuable for businesses looking to gather important customer data and build their contact lists efficiently.
24/7 customer support: ManyChat's 24/7 customer support has been well-received by users. They appreciate the prompt assistance provided by the support team, ensuring that any issues or questions are addressed in a timely manner.
Complicated Set-up: Some users have found the process of setting up automated flows and creating communication sequences in ManyChat to be complex and difficult to understand. They have expressed that it can be challenging to comprehend the intricacies of the software.
Lack of Support: Several reviewers have mentioned their dissatisfaction with the support provided by ManyChat, stating that it is almost non-existent. This suggests that these users did not receive adequate assistance when they needed help with using the software or resolving issues.
Insufficient Training and Documentation: Users have expressed their disappointment with the free training materials provided by ManyChat, finding them overwhelming and lacking in step-by-step guidance on using the software's features effectively. Additionally, some reviewers have suggested that ManyChat should improve its online documentation for better user support.
Community Support as a Silver Lining: Despite negative experiences with official support channels, some users acknowledge that ManyChat has a fantastic user base on Facebook that helps each other out. This implies that there is value in the community support aspect of ManyChat, where users can rely on each other for assistance and advice.
Users commonly recommend the software for creating Facebook Chatbots due to its user-friendly interface, drag-and-drop functionality, and extensive customization options. They highly recommend trying the software for bot marketing purposes as it allows businesses to automate customer interactions, provide instant responses, and improve overall customer experience. Moreover, users appreciate the software's seamless integrations with popular messenger and chat platforms like WhatsApp, Slack, WeChat, and Telegram, making it easy to connect with customers across multiple channels.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
I use ManyChat for Messenger and Instagram automation. It's easy to set up and works perfectly mainly when the account gets a lot of messages in Messenger or Instagram. My clients use ManyChat to collect email and phone numbers and provide updates once a set of conditions are met. Plus my clients have an omnichannel presence, their customers can get in touch with them via messenger, Instagram, SMS, and email.
- Collect email and phone number easily
- provide 24/7 customer support to your customers
- More than one ways for people to opt into your bot
- great way to provide offers and sales to your subscribers via messenger
- Great to build a relationship with your followers on Instagram
- ManyChat is very easy to set up and use.
- Email and phone number collection
- Multiple touch points for subscribers
- Ability to scale
- Ability to get customer feedback on a product.
- able to get customer's email and phone number for future offers.
- Messenger, Instagram, and WhatsApp integration.
I choose ManyChat:
- It's easy to set up your messenger or Instagram account to it.
- A great interface. It's drag and drop and connecting one message block to another.
- An awesome community. If you have any questions or concerns their FB group will provide you with support.
- Great customer support.
- Omnichannel presence: messenger, Instagram, WhatsApp, SMS, email.
- It's easy to set up your messenger or Instagram account to it.
- A great interface. It's drag and drop and connecting one message block to another.
- An awesome community. If you have any questions or concerns their FB group will provide you with support.
- Great customer support.
- Omnichannel presence: messenger, Instagram, WhatsApp, SMS, email.
March 28, 2022
Nice Service, but Not for What We Needed
We originally began using ManyChat for a free daily messaging service and course via FB messenger support after finding out that our text support couldn't reach certain countries. However, we ran into new issues with attempting to send "campaigns" as it was primarily intended for 1-way communication, and without a response from the recipient, the messages would no longer send. There were similar warnings with the broadcasts used for course updates, but many of them were able to be sent.
- Two-way communication.
- Localized communication hub.
- Ability to create automated conversations and support to incoming messages.
- Versatility of use.
- Better one way communication once explicit consent from recipient is acquired.
- Ability to see in one place where any automations are live.
- Alerts or notifications when an automation fails.
- Automation
- Integration
- Ease of use
- Reliability
- Pricing
- For the intended application, we experienced a negative ROI due to the inconsistency in the ability to maintain the automation without incoming responses. Since it is a free service that was meant to lead to paid services organically, the inconsistencies prevented the desired outcome.
- We did experience a higher conversion rate with basic incoming messages with questions about services or products due to the ability to have pre-created responses and direction immediately supporting the prospect.
- Facebook Business Manager (formerly Pages Manager), HighLevel and Textedly
For the initial purpose of getting ManyChat, none of the alternatives worked either. We ended up creating a mobile app to meet the need. For incoming support automation, using the native features within Facebook has been effective as well as using GoHighLevel and Continual.ly. ManyChat was considerably more effective, but with the price increase and the non-necessity of carrying another subscription for incoming message support, it wasn't a logical choice to keep the service.