ManyChat Reviews

10 Ratings
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Score 8.0 out of 100

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Bo Ray | TrustRadius Reviewer
October 12, 2019

A definite must if you want to engage with leads and customers on Facebook

Score 9 out of 10
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Verified User
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Pros and Cons

  • They have a great flow builder that makes it easy to create new bots.
  • I love their A/B tester. You can create 2 (or 3 or 4) different paths for a lead to go down, then set it to what percentage of leads you want to go down each path. The chatbot handles it from there. This makes it easy to test different questions, verbiage, images or anything else to see what is most popular with your leads.
  • Their custom fields make it easy to gather whatever information you want to gather, and the Zapier integration makes it easy to send that information to our automation platform.
  • Honestly, the only thing I don't like about ManyChat is their support. It seems to be almost non existent. However, that concern is negated by having a fantastic user base that helps each other out on Facebook.
Read Bo Ray's full review
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer
August 19, 2019

Generate Leads on Facebook with the Ultimate Social Media Marketing Automation Tool

Score 8 out of 10
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Verified User
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Pros and Cons

  • ManyChat has a Facebook comment feature that when your audience comments on a particular post on your Facebook page then send them the information you have promised them. Once set up, is all on autopilot.
  • We have the ManyChat plugin on our website to act as a customer service chat feature for those looking for help and engage with us.
  • Have some great integrations on the pro account with payment gateways such as Stripe that allows you to charge your clients and receive money.
  • Although it is only used via Facebook at the moment it would be great to be able to use it via Instagram direct messaging.
  • I find when setting up the automated flow, which allows you to create communication sequences, is still a little complicated to get my head around.
  • They provide free training, which is great but very overwhelming and doesn't help in getting to understand how to use the features in a step-by-step way.
Read Ayo Bamgbose, Assoc CIPD, MSc's full review

About ManyChat

ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.
Categories:  Chatbot

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Optional

ManyChat Technical Details

Operating Systems: Unspecified
Mobile Application:No