TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/bW/1K/2715TIAE1TSM.JPEGMarchexEnterprise Level Call-Tracking with Extra Fluff2019-01-14T17:28:02.715ZMarchex is an enterprise-level call-tracking platform that provides the information you need from call tracking. The integrations are no-frills, but provide exactly what you need at a good price for enterprise. I have worked with clients in the hospitality industry that have tracked anything from direct-print to dedicated display ad placements, and off-page publications.,Marchex does exactly what you need it to do. It allows businesses to quickly and effectively create online and offline call-tracking numbers to measure marketing performance.
Marchex offers a variety of additional options, features, and capabilities outside of their core business model, which is call tracking. These business offerings appeal to smaller businesses, since they are primarily an enterprise-level call-tracking platform.
Marchex allows you to listen and mark phone calls based on whether or not they lead to a conversion, if you business has the time to manage this process, it is an effective way to determine which source/mediums are providing the highest inside-conversion rate.,They're more focused on high-end business and providing robust enterprise-level capabilities.
Overall, having intro-pricing for local businesses with a transparent business model would be good.
Hard to upsell clients on using Marchex when pricing isn't available on the website.,4,Overall, like all call tracking, Marchex allows for determining what, if any, leads are coming through from channels. It hasn't lead to increasing ROI, just tracking it.
The cost for Marchex is generally more expensive than other call-tracking software in the space. That being said, some of their features maybe a good addition for these businesses. However, the cost isn't as competitive.
I do not have any complaints with the performance of Marchex, only with their on-rails experience, which tries to drive more people into more features than are necessary.,CallRail and Twilio FlexAaron MetzgerCall Tapping or Call Tracking. Marchex Delivers Both.2017-08-29T17:22:41.355ZWill use more checks to create call tracking numbers for individual businesses. We use it across start agency however our entire company does not make use of this service. It is a simple set up that provides voice recording, time of call, length of call, and caller's number.,Ease-of-use
Clear voice recording
Automatic labeling of dropped calls, voicemails etc.
Reliable service,Navigation is not intuitive
Outdated appearance,9,Quick and easy distribution of phone numbers with city specific area codes
Easy to set up after business hours and alternative forwarding numbers
It has been very helpful in showing clients how their staff answers the phone and where there is opportunity for more training,AdWords, SpyFu, Moz and Google Analytics,B2B,15,20,Count number of calls
Hear voice recordings of callers and staff,Providing call tracking numbers for our own business
Listening to calls to help our clients understand how they can improve their phone skills
Being able to prove how many calls we delivered from different campaigns,10Amber Stanley-KruthMarchex is marching ahead in the right direction!2016-05-06T21:00:47.148ZWe used marchex to determine which keywords drove phone calls,call monitoring
analytics
provide actionable insights
great customer service,because I had a change in our team's contact person, I had to reexplain our business model and it took some time
business model changed since I first worked with Marchex,9,Better customer service
Improved lead conversion,BothLinda GaalMarchex - A Must Have for Everyone2014-05-09T16:28:52.363ZMarchex is being used as a tool for tracking the effectiveness of various ads and message for our clients. It is addressing the problem of missed opportunities and gauging the effectiveness of certain campaigns.,Marchex is really great at recording calls. Our clients can see if there are any internal issues to address with their own employees and systems in place. Many clients believed that the message was the issue but once they were able to listen to their calls, they saw that they needed more internal training on closing leads and making sales.
Marchex is a really great solution to gauge the effectiveness of a message and which medium was more effective in delivering that message. For instance, we can let our clients know if their sales pitch worked best for driving leads through radio, tv, internet, etc.,Marchex can be a bit overwhelming at first because they offer so much. A very comprehensive downloadable how-to PDF would be great.,10,It has led to better customer service now that employees know they are being recorded. Calls are being answered quicker, there is less wait time, and there are 50% more leads generated because of this.
Now that clients can see exactly how many calls they are getting and from where, it has given our company a greater ROI as we are now more transparent and credible than ever.,Mongoose Metrics,10Kayla BlanchardA goes to Marchex2014-12-12T23:01:11.813ZMarchex is a great call tracking and voice recording service we provide to our clients. We feature it on our directories. We purchase the 888 numbers and then forward them to our client's office lines. We have seen that the call tracking gives our listings more value because not only does it show the client the volume of calls, but it also gives the client the chance to listen to the inquires of prospective patients.
We also use it on our own site to listen to lead phone calls and to create better department policies.,Simple way to have an inside perspective on your clients
Active way to track your leads and see your traffic
Great for call quality assurance
Good connection, very reliable,It'd be nice if there was a standard voice recording disclaimer, instead of us uploading our own
Is there an option to email the new voicemails to an email, I haven't figured out on how to set up that option
There's been times where the calls are delayed, maybe the software is a little slow?,9,The turn over of leads is greater, we can learn from past mistakes and correct them for future leads
Able to capture lead information better
Track the traffic, and see how to adjust our marketing strategies.,,9Verified User
Windows, Linux, Mac
Marchex
8 Ratings
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