TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/bW/1K/2715TIAE1TSM.JPEGCall Tapping or Call Tracking. Marchex Delivers Both.Will use more checks to create call tracking numbers for individual businesses. We use it across start agency however our entire company does not make use of this service. It is a simple set up that provides voice recording, time of call, length of call, and caller's number.,Ease-of-use Clear voice recording Automatic labeling of dropped calls, voicemails etc. Reliable service,Navigation is not intuitive Outdated appearance,9,Quick and easy distribution of phone numbers with city specific area codes Easy to set up after business hours and alternative forwarding numbers It has been very helpful in showing clients how their staff answers the phone and where there is opportunity for more training,AdWords, SpyFu, Moz and Google Analytics,B2B,15,20,Count number of calls Hear voice recordings of callers and staff,Providing call tracking numbers for our own business Listening to calls to help our clients understand how they can improve their phone skills Being able to prove how many calls we delivered from different campaigns,10Marchex is marching ahead in the right direction!We used marchex to determine which keywords drove phone calls,call monitoring analytics provide actionable insights great customer service,because I had a change in our team's contact person, I had to reexplain our business model and it took some time business model changed since I first worked with Marchex,9,Better customer service Improved lead conversion,BothMarchex - A Must Have for EveryoneMarchex is being used as a tool for tracking the effectiveness of various ads and message for our clients. It is addressing the problem of missed opportunities and gauging the effectiveness of certain campaigns.,Marchex is really great at recording calls. Our clients can see if there are any internal issues to address with their own employees and systems in place. Many clients believed that the message was the issue but once they were able to listen to their calls, they saw that they needed more internal training on closing leads and making sales. Marchex is a really great solution to gauge the effectiveness of a message and which medium was more effective in delivering that message. For instance, we can let our clients know if their sales pitch worked best for driving leads through radio, tv, internet, etc.,Marchex can be a bit overwhelming at first because they offer so much. A very comprehensive downloadable how-to PDF would be great.,10,It has led to better customer service now that employees know they are being recorded. Calls are being answered quicker, there is less wait time, and there are 50% more leads generated because of this. Now that clients can see exactly how many calls they are getting and from where, it has given our company a greater ROI as we are now more transparent and credible than ever.,Mongoose Metrics,10A goes to MarchexMarchex is a great call tracking and voice recording service we provide to our clients. We feature it on our directories. We purchase the 888 numbers and then forward them to our client's office lines. We have seen that the call tracking gives our listings more value because not only does it show the client the volume of calls, but it also gives the client the chance to listen to the inquires of prospective patients. We also use it on our own site to listen to lead phone calls and to create better department policies.,Simple way to have an inside perspective on your clients Active way to track your leads and see your traffic Great for call quality assurance Good connection, very reliable,It'd be nice if there was a standard voice recording disclaimer, instead of us uploading our own Is there an option to email the new voicemails to an email, I haven't figured out on how to set up that option There's been times where the calls are delayed, maybe the software is a little slow?,9,The turn over of leads is greater, we can learn from past mistakes and correct them for future leads Able to capture lead information better Track the traffic, and see how to adjust our marketing strategies.,,9
Windows, Linux, Mac
Marchex
7 Ratings
Score 8.7 out of 101
TRScore

Marchex Reviews

Marchex
7 Ratings
Score 8.7 out of 101
Show Filters 
Hide Filters 
Filter 7 vetted Marchex reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-4 of 4)
  Vendors can't alter or remove reviews. Here's why.
Amber Stanley-Kruth profile photo
August 29, 2017

Review: "Call Tapping or Call Tracking. Marchex Delivers Both."

Score 9 out of 10
Vetted Review
Verified User
Review Source
Will use more checks to create call tracking numbers for individual businesses. We use it across start agency however our entire company does not make use of this service. It is a simple set up that provides voice recording, time of call, length of call, and caller's number.
  • Ease-of-use
  • Clear voice recording
  • Automatic labeling of dropped calls, voicemails etc.
  • Reliable service
  • Navigation is not intuitive
  • Outdated appearance
For a simple set up of call tracking, either for a phone number to track the volume of calls and/or voice recordings to listen to callers and staff, this is a great platform. It has limited functions which make it easy to use, but it might be limiting for businesses that want more flexibility and versatility.
Read Amber Stanley-Kruth's full review
Linda Gaal profile photo
May 06, 2016

Review: "Marchex is marching ahead in the right direction!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We used marchex to determine which keywords drove phone calls
  • call monitoring
  • analytics
  • provide actionable insights
  • great customer service
  • because I had a change in our team's contact person, I had to reexplain our business model and it took some time
  • business model changed since I first worked with Marchex
I highly recommend Marchex.
Read Linda Gaal's full review
Kayla Blanchard profile photo
May 09, 2014

User Review: "Marchex - A Must Have for Everyone"

Score 10 out of 10
Vetted Review
Reseller
Review Source
Marchex is being used as a tool for tracking the effectiveness of various ads and message for our clients. It is addressing the problem of missed opportunities and gauging the effectiveness of certain campaigns.
  • Marchex is really great at recording calls. Our clients can see if there are any internal issues to address with their own employees and systems in place. Many clients believed that the message was the issue but once they were able to listen to their calls, they saw that they needed more internal training on closing leads and making sales.
  • Marchex is a really great solution to gauge the effectiveness of a message and which medium was more effective in delivering that message. For instance, we can let our clients know if their sales pitch worked best for driving leads through radio, tv, internet, etc.
  • Marchex can be a bit overwhelming at first because they offer so much. A very comprehensive downloadable how-to PDF would be great.
I believe it is best suited when there are various messages across various mediums that need tracking. I truly believe anyone can use it and it would be beneficial to any organization but it is an absolute MUST for those that advertise across many platforms to see where they can improve and where they can put or pull back advertising dollars to increase sales.
Read Kayla Blanchard's full review
No photo available
December 12, 2014

User Review: "A goes to Marchex"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Marchex is a great call tracking and voice recording service we provide to our clients. We feature it on our directories. We purchase the 888 numbers and then forward them to our client's office lines. We have seen that the call tracking gives our listings more value because not only does it show the client the volume of calls, but it also gives the client the chance to listen to the inquires of prospective patients.

We also use it on our own site to listen to lead phone calls and to create better department policies.
  • Simple way to have an inside perspective on your clients
  • Active way to track your leads and see your traffic
  • Great for call quality assurance
  • Good connection, very reliable
  • It'd be nice if there was a standard voice recording disclaimer, instead of us uploading our own
  • Is there an option to email the new voicemails to an email, I haven't figured out on how to set up that option
  • There's been times where the calls are delayed, maybe the software is a little slow?
I honestly have only gone with Marchex for this type of service. I'm not interested in finding another call forwarding/ recording service. We've been loyal customers for over 4 years now. It's helped our business and I would recommend it to anyone. It's great for any level of business. I could see this really helping a small business who needs to capture leads and orders in an efficient way.
Read this authenticated review

About Marchex

Marchex is a mobile advertising analytics company that connects online behavior to real-world, offline actions. By linking critical touchpoints in the customer journey, Marchex’s products enable a 360-degree view of marketing effectiveness. Brands and agencies utilize Marchex’s products to transform business performance.

Marchex Call Tracking, an analytics platform for click-to-call, measures more than 250 million calls annually for brands and agencies worldwide. The platform includes channel-specific solutions, such as:

- Marchex Call Analytics for Search, a real-time solution that provides 100% attribution for every phone call from mobile search.

- Marchex Call Marketplace, an analytics-enabled mobile advertising network that delivers high-quality inbound phone calls.

Marchex Features

Has featureCall Tracking
Has featureOmnichannel Analytics Cloud
Has featureSearch Analytics
Has featureSite Analytics
Has featureSocial Analytics
Has featureVideo & Display Analytics
Has featureCall Marketplace
Has featureSpeech Analytics
Has featureLocal Leads
Has featureAudience Targeting
Has featureDynamic Number Insertion
Has featureLocal Phone Numbers
Has featureToll-Free Phone Numbers
Has featurePort Existing Numbers
Has featureVisitor & Keyword Tracking
Has featureMulti-Channel Call Attribution
Has featureCall Data
Has featureCall Recording
Has featureAdvanced Reporting
Has featureIVR
Has featureCall Scheduling
Has featureGeo-Routing

Marchex Integrations

Marchex Competitors

Marchex Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Marchex Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Countries:United States, United Kingdom, Australia
Supported Languages: English