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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (924)
    8.8
    88%
  • List management (946)
    8.8
    88%
  • Email deliverability reporting (949)
    8.1
    81%
  • Standard reports (931)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.8
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.1.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2603)

Attribute Ratings

Reviews

(1-25 of 658)
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Score 9 out of 10
Vetted Review
Verified User
Adobe Marketo Engage meets exactly all of our needs, it has all the features like custom templates for marketing campaigns, robust database, email customization and advanced tracking capabilities for better optimization of your campaigns. And all the important information and tracking data is nicely displayed on the dashboard which makes it easier to optimize our campaigns and locate our customers. Finally they can be a little costly compared to other marketing solutions but nonetheless you should definitely try it out as they provide all the necessary tools in one place.
  • Custom templates for marketing campaigns, email customization and advanced tracking capabilities.
  • Has almost every feature you may ever need. So no need to look for other marketing solutions.
  • Very good and intuitive dashboard and displays all the tracked data at one place so you can easily optimize your campaigns.
  • Costly. But since you're getting all the features that you may need to run you campaigns, there is nothing to complain about.
  • There is no other missing functionality or problem with it.
It is quite costly compared to some other marketing tools but since you're getting all the features that you may ever need to run your campaigns, the high cost should not matter to most people. And they offer custom templates for marketing campaigns so you can very easily set it up and start running your campaigns.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe Marketo Engage has the best lead monitoring, management and campaign customization features which results in high quality leads for your business. Plus earlier we used to customize our emails and campaigns manually but now we can automate the whole process with Adobe Marketo Engage which saves us a lot of time. Finally, it is recommended by me as it is both affordable and reliable marketing solution for your business.
  • Automate the whole process which saves our time and help us to get high quality leads.
  • Has all the features that a marketing tool needs some of which are lead monitoring and management and email customization.
  • Affordable and reliable compared to other marketing solutions.
  • The website loads slowly and sometimes become unresponsive.
  • Sometimes you may not get high quality leads but it can be avoided by configuring it correctly.
Adobe Marketo Engage is the most affordable and reliable marketing solution for your business and has all the marketing tools that you may ever require in it. Some of the most used features are lead monitoring and management and email customization. So I do recommend it though the website may sometimes take some time to load or become unresponsive which can be annoying.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It can handle and do almost any marketing tasks from running campaigns to efficiently managing them, everything can be done through it. Though it can take a while to set it up and configure but once done, it is an one stop solution for your marketing needs. Finally they have the best templates for your campaigns which you can also modify and use. So we can now use these customized templates for all our marketing needs.
  • Great templates available for your campaigns and the templates can be customized to meet your marketing needs.
  • It has almost all the features and tools to meet your marketing needs.
  • Shows very detailed analytics.
  • Takes a while to set it up and configure though after configuring it, there is no other issues.
  • The emails sometimes land in the spam box due to the flagged ip.
  • Apart from the issues mentioned above, every works very well.
Though setting it up can be tiring and lengthy but once done, it is the most suitable tool for your marketing needs. It has all the features and tools and also gives you the option to customize the templates for your campaigns.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Lead management, campaign programming, marketing automation, analytics, database management, and operational programming.
  • Program automation (templates, duplication, tokens)
  • Lead Management tracking
  • Lead Nurturing
  • SFDC integration, sync and field management
  • Event partner integration
  • Event Calendar token - not enough features
  • Lack of OOB landing page and email templates customization features
  • Lack of SFDC analytic integrations and reporting
  • Lack of design marketing and branding features
Adobe Marketing Engage is appropriate for sales organization to scale their marketing operations. It's less appropriate for retail organizations that focus more on online branding, commerce site analytics and less on membership and nurture programs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe Marketo Engage manages marketing programs efficiently. Adobe Marketo Engage focuses on email marketing. It stands out since it supplies a straghtforward means to monitor the introduction of new goods, locate prospetive consumers, and reach them. However, integrating an CRM improves productivity and guarantees perfect client information administration.
  • It doesn't need any extra third-party platforms to handle basic lead routing automation.
  • You have complete control over the details of your campaign.
  • The software's layout exudes simplicity.
  • Sometimes it lags.
  • More complicated setup and disorganization of lists.
It is suitable for complex features like as opt-in, data management, lead scoring, and lead lifecycle setup. It takes an excessive amount of time to process lists, smart campaigns, or segments. Also for more spontaneous email campaigns, I rely on Adobe Marketo Engage, which is great for organization. Once we started using Marketo for our marketing automation, we noticed an increase in the number of potential leads.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Marketo saves time for huge enterprises and sales teams with low converting lead databases. System navigation is simple due to its straightforward design. Marketo is a great SalesForce widget. This makes the seller ready for the initial call and enhances success odds.
  • Almost limitless possibilities for campaign automation.
  • Sequential and event based marketing.
  • Strong anti spam safeguards.
  • It's agonizingly slow to use at times.
  • The UI is in dire need of a refresh.
  • Requires exhaustive training.
Adobe Marketo Engage helps you locate hiring companies and prospects. And as it saves time, we utilize it often. Also the ultimate goal is to maximize Adobe Marketo Engage's technologies to increase prospect awareness and interest. However, smaller organizations, especially those starting with rudimentary automation, shouldn't buy it due to its expensive price.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We measure email openers, clicks, and video views so sales can follow up with prospects based on lead score and content consumption. Also the straightforward UI, filtering tools and data management make automating lead scoring, lifecycle management, customer journey mapping, and email marketing easy.
  • Its user behavior tracking is excellent.
  • Complex dataset allow for intriguing data models.
  • It makes email marketing easier to set up and analyze.
  • The spam leads and reasons provided are extremely lacking in detail.
  • Must be set up by a platform expert.
  • Icons desperately need updating immediately.
Marketo excels in closed loop marketing and sales reporting, lead management and detailed tracking. And through the use of a/b testing you may determind based on your preferences, which email format performs better. Also in terms of lead data collection, Adobe Marketo Engage forms are second to none and very easy to use.
Mukesh Kumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Yeah, I have worked on multiple instances now and had done some regular kind of work which include list cleaning, list import, list pull, html emails, landing pages, forms, batch campaigns, triggered campaigns, a/b tests, webinar setups, Newsletters, Dynamic content, On demand campaigns, segmentations.<div>Working on various types of reports to measure data or result.<br>Highly utilised the activity logs of leads.</div>
  • No code UI, enables faster and better implementations. Drag n drop email modules, easy logic implementation, and scheduling and a varieties in reporting.
  • We can check the activity logs of each person in Marketo.
  • Using APIs, Webhooks to make the tasks easier. As an example, we can change a particular field column from a imported list in Marketo through API. We can sink events data to&fro with event partners with Webhooks.
  • Wide variety of tokens which helps in various ways one is highly personalized emails.
  • Marketo tool is expensive and it's certifications are costly.
  • Sometimes there are some CRM sync issues encountered and are to be solved manually.
I think almost every thing can be done on Marketo, in a simple language we can easily orchestrate a lifecycle of a prospect to becoming a customer. Easy handling data, through segmentations, smart lists, datahygiene, understandable UI, low code assets building, logic implementation and use integrations, APIs, Webhooks.
Nurturing the leads through dedicated campaigns, actively tracking the activity logs of different leads and much more.
Sumit Thorat | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
First of all, I appreciate its support for multi-channel marketing activities, which allows us to communicate with our audience via various channels like email, social media, and the web. Furthermore, it automates operations like email advertising, lead nurturing, and scoring, helping us to streamline our repetitive tasks.
  • I like its user-friendly and intuitive.
  • Allow us to create personalized, targeted marketing strategies.
  • Overall, improve the customer experience.
  • A bit expensive, especially for smaller companies.
  • Otherwise, all of the features are fantastic and simple to use.
By providing a unified platform that allows us to work together, we can quickly communicate with sales and marketing teams, enabling the smooth movement of leads from marketing to sales.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Using Adobe Marketo Engage for everyday outreach. We are automating our sales team outreach and managing website forms through it, apart from the usual outreach. Webhooks are a blessing. It's awesome that you can create landing pages within Adobe Marketo Engage and have them, forms and flows under the same roof. It gives great flexibility and helps a lot with the work.
  • Complex flows
  • Form management
  • Data value change based triggers
  • I'd like to see Adobe Marketo Engage provide updated ready to use templates for emails and LPs
  • AI would be a wonderful addition to their offerings
  • Better account management
Adobe Marketo Engage is a wonderful tool for basic and for complex outreach. Its batch and trigger smart campaigns give great flexibility on achieving your goals. Automating the sales outreach is useful, however, I wish Adobe Marketo Engage could offer some sort of inbox for receiving messages that users can use via custom flows for automatic detection of next actions. Probably this will come once AI is introduced. One can only help.
Kayla Nixon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As a Adobe Marketo Engage Admin, I work with campaign mangers to deploy marketing campaigns, send MQLs to SFDC, reporting, and daily operational tasks and projects.
  • Useful for many use cases
  • Updated constantly
  • A lot of functionality and integrations
  • Bot filtering
  • email templates could be more dynamic
Adobe Marketo Engage is a very manual tool which allows for extremely detailed customization but in my opinion, also creates a large space for error. I think reporting could be a little better in terms of data integrality with bot filtering. I do like how creative one can be with smart lists in order to get the exact criteria wanted. I think for Dynamic chat I wish the audience criteria enabled more along with reusable blocks for dialogues.
September 21, 2023

Integration Provider.

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our team built and managed an integration for Bizzabo customers into Marketo Engage. Bizzabo is an Event management platform, and the integration allows for the creation of Marketo Programs representing the event in Bizzabo, the creation/update of Leads based on their engagement with their events, program association, and status and timeline activity updates.
  • API Authentication is easy to manage. Issuing asynchronous credentials (Client ID & Identity codes) help managing authentications and permissions for our clients at their own pace and independently of their integration system's availability.
  • Program steps and statuses - make it simple to define the lead's journey as a forward motion and hedge against potential update errors taking them "back."
  • Duplicate management - too much room for allowing duplicate records, and from what we hear from our customers, de-duping can be cumbersome.
  • Custom objects are complicated to build scalable integrations with.
It's one of the top two Marketing automation systems our customers use, so if asked I'd mention Marketo as one of them.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We implement Adobe Marketo Engage to track our marketing improvements, but we discovered lot of unknown functionalities. We started to automate lot of daily basis tasks, we can now track account based marketing, we can create marketing autoamtion with filter defiend for a set of users. Use testing predictive content.
  • Email filtering
  • content target customers
  • account based marketing
  • price
  • configuration dashboard
  • user roles
in my experience the best scenarios are lead nurturing and scoring - Marketo Engage enables marketers to create targeted campaigns and automated workflows to engage with leads and score them based on their behavior and engagement. Event management - Marketo Engage has robust event management features, including the ability to create landing pages, send invitations, manage attendees, and track event performance. Lead generation - Marketo Engage has a suite of lead generation tools, including forms, landing pages, and progressive profiling, that help businesses generate high-quality leads. The negative side of Marketo Engage is small businesses with limited marketing resources - Marketo Engage is a comprehensive platform that requires a certain level of marketing expertise to set up and use effectively.
September 13, 2023

Adobe Marketo Engage Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo as our email automation platform. We have over 200K emails that we keep in our database and we try to reach to them on weekly basis. We provide training to the federal government so we need to reach our users to make sure that they are aware of: what are the courses and when are the certifications due for renewal. Some of those courses are recommended and some of them are required by different Agencies or different military branches. We use Marketo to make sure that everybody goes through a proper journey of acquisition, ie. Welcome Series. What happens before the class? What happens after you take the class? Marketo helps us to make sure we can always re-engage with the user based on user's preferences. On average, our courses range from 2-5 days. However, some of courses have to be repeated every couple of years. Marketo is definitely helping us to make sure that all of our data gets updated so we can identify and reach proper audience based on user's interest. One of the reasons why we acquired Marketo was because of better attribution view that we were not getting from the other platform.
  • As I mentioned, it definitely give us a little bit better insight of exactly not only WHO the customer is, but provides detailed Lead Scoring. It's much more helpful for us to see the full journey of somebody clicking through exact touch points on our website to lead them to where we want them to go to, and provide the best experience through the website, as well as through email. So if there are different domains or different reasons why they actually are our customers, like our returning students, we actually provide them with better insights into that.
  • Easy way to set-up Programs, i.e. Welcome Series
  • Marketo back-end user experience is lacking search capability and it's is outdated
  • I've been a Marketo user for over a year because of the exposure to various platforms. I do think a big improvement could be made in the area of the user experience on the back-end user. It's definitely something that seems like it's being stuck in the very early 2000s. And yes, it's a very powerful tool. It has a lot of different little pockets that you can definitely tap into and I understand there was an upgrade just recently. I actually feel a small thing like uploading an image right now, it's an extra click, which as a marketing user, you do want to always limit the click. So now within the newer experience, it seems like it makes more obstacles for me to actually jump into the simple thing like uploading the image. Before the update it was little bit more clunky and was more boxy, but it was quicker. So I feel like Marketo could definitely improve upon overall structure and the UX just for the user.
  • It's very simplified, yet I feel like there's still lots of room for UX improvement and reporting. I think reporting would be another reason. It provided insights and you can kind of go and play with that, but I do think things could be done a little bit better.
Marketo is definitely scalable. So that's one of the things we had to know before we were moving into Marketo. We had over half a million contacts, but we had to do a little bit of a data cleanup and make sure everything was updated. We ended up with 200K contacts but we still have thousands to add. So with Marketo the fact that we can grow, and expand as we go, was one of the biggest assets to actually choose and work with Marketo. So scalability of it is definitely a plus.
September 11, 2023

Adobe Marketo Engage Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We primarily use Adobe Marketo Engage to nurture leads for demand generation to increase our revenue, to maintain customer communication and interaction with our customers. Let them know about product releases and courses we have coming up.
  • It particularly integrates with salesforce.com very well. I do enjoy that.
  • You can find the history. It's easy to find activity history on an individual person.
  • The filters are phenomenal and just the wealth of data.
  • Lead Scoring
  • Lead Nurturing
  • Passing of info to Sales
  • So that would be Marketo integration with Dynamics. So with Salesforce it's a 10 out of 10, and with Dynamics it's about a 4 out of 10. So there are several things that the dynamics version cannot do that the Salesforce version can do.
  • The Native Sync with Dynamics...headache
It is well suited for filtering out your customers from a CRM database, which can contain several hundred thousand people. It has the ability to filter down to an exact single person. You can filter or segment by a group of people. Customize communication to those people. Make one-on-one emails with tokens, the ability to tokenize and basically gives the non-technical design people the ability to make decent-looking emails without having in-depth knowledge of other Adobe products that designers would have.
September 11, 2023

Adobe Marketo Engage Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use them as our ESP and marketing automation platform. Our primary use case is to send all of our marketing emails to all of our readers. Recruitment emails for events. Pretty much all emailing to our audiences runs through Marketo as well as the journey building, which is something that we were looking for when we migrated to them from our old ESP. So looking for more of that nurture-building campaigns and pushing people through these more automated journeys.
  • I think Marketo does a lot of things particularly well as it pertains to email and having the ability to really get very detailed and particular for very different use cases. It kind of has the ability to do everything. You have to learn how to do it yourself, but it does enable you to really do any sort of email marketing campaigns in any fashion, in any sort of journey that you need. So it's very customizable.
  • I think training and ease of use. There's a very large learning curve. I think getting some of our marketers up and running on Marketo takes typically a very long process just to get them fully trained on even just sending emails. It's one of the more difficult ESPs I've ever used. It functions great and it has a lot of features available, but just learning all of those features takes a lot of time. I'm a power user and I've been on the product for six years now and there's still a lot about the product that I don't know and that I'm still learning. So I think you just have to have a very technical mindset to be able to use the product when a lot of people are more marketers and just not used to doing some more customizable really tech oriented roles.
I'd say it's less appropriate for people that are just sending straight emails and just doing something that a more simpler solution could accommodate. But it's definitely more suited for a company like mine that has a lot of different business units that have a lot of different use cases so different ways of sending emails, different types of emails. We also have a lot of data that we collect on all of our audiences, so being able to house all of that data and being able to have a bunch of business units that're doing very different things is something that Marketo really accommodates.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo to manage our entire database. We also use Marketo to host all of our forms and manage all of our email campaigns. It has significantly helped our company become more streamlined when it comes to all of our marketing campaigns. We have automated most of our processes with Marketo.
  • Automation is very powerful.
  • If you can imagine it, you can do it in Marketo.
  • Database is very intuitive and easy to set up.
  • Visual flowcharts would be a nice addition.
  • A more colorful UI.
  • Better customer support.
Marketo excels when you have a team of at least 3-4 employees to run it. It takes a lot of work to set it up and make sure everything is running smoothly. Marketo is a must if you are trying to set up complicated nurture drips. You can pretty much set up anything you can imagine.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Marketo is used for all outbound email follow-ups and is regularly integrated with our system to replace in-product emails fully. The flexibility of Marketo's templates and how easily they can dynamically insert information from our API makes using the platform super easy. The other major advantage of Marketo is the amount of flexibility in the their reporting and automation rules which allow us to meet all use cases
  • Marketing automation
  • Lead scoring
  • Bulk Email
  • Integrations
  • Reporting
  • Erase of use
  • UI
  • Connection with the rest of the Adobe quite of platforms
Any situation where marketing automation or highly advanced email capabilities are needed is a perfect fit for Marketo's tools. They are likely the best Enterprise MA platform available today. Marketo is easy to integrate with other systems such as our Salesforce CRM and ERP platform and the reporting and lead scoring capabilities are very robust.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have been using Adobe Marketo Engage to manage our organization leads and engage them to convert them to contacts. We have been supporting various Adobe Marketo Engage users for usage and setting up their instances with best practices. We have been working as consultants for various firms and agencies. We are integrating Adobe Marketo Engage with various third-party tools and CRMs. Reporting and Analytics data have been easy to track and analyze. Scoring, re-engaging leads, setting up segmentation, and normalization campaigns.
  • Reporting
  • Email programs
  • Nurturing
  • Flexibility of email and landing page template creations
  • Event management
  • Scoring and Lifecycle
  • Please make the UI more user friendly
  • Landing pages should have a 'Used By' and 'created by' details
  • Tokens should have a 'used by' method to track back
  • Spam leads and reasons need to be more detailed
  • Spam trap in emails should be a default functionality
  • Email scanners clicking email links should not be part of email performance or link performance reports
Scoring and lead engagement have been the best scenarios to use Adobe Marketo Engage. Database management, event management, dynamic templates are more likely. Landing page and email template flexibility and gives out good reports. Attribution is something that is less appropriate to be used independently. Named Accounts has lots of scope of improvement.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using Adobe Marketo Engage to automate every single piece of the marketing journey, and make it a single source of truth for us. This is one of our centralized platforms for both the Sales and Marketing teams, where their small tools are integrated with webhooks, APIs, or natively.
  • Nurture campaign across services/product
  • CRM integration
  • Managing lead lifecycle management
  • Lead scoring and ranking
  • Customer email marketing
  • Social media integration
  • Google Analytics integration
  • Ad performance reporting
  • Social media reporting
This product is well suited for Enterprises [that] deal heavily in email marketing, lead management, and ranking. You can build a well-suited nurture campaign and emphasis more on custom rules as compared to other MAP. On the other hand, don't expect a great social media integration and its analytics.
Fabio Frasson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We mainly used Marketo Engage for lead management use cases and different business units' newsletters management. All of our clients were not tracking any number so far, and after implementing the solution in their businesses, clients started to make business decisions based on those numbers.<br>The next steps would be to implement lead scoring for those clients, and start to personalize experiences from this data.
  • Email editing
  • Personalization
  • Lead management
  • Public web version of the emails as default (just like Mailchimp)
  • Integration with other CRMs
The solution plays well with CRM integration, since you'll be using this data to personalize and enrich client's experience. Wether you're sending emails, publishing landing pages, doing lead scoring or even track some behaviors in an external page, Marketo has it all!
One think worth noting is that, for some use cases, you're going to need basic web development skills (HTML, CSS, JavaScript).
Robyn Hatfield | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Adobe Marketo Engage daily. We use it for email delivery (client newsletters, product updates). We also use triggered campaigns that send specific emails, texts, etc. based on the behaviors of prospects. We provide the right information at the right time to prospects based on their behaviors using engagement programs for nurturing.

Marketo has a large platform eco-system and integrates well with many different applications. We currently integrate Marketo with Salesforce, Slack, On24, Splash, and others.

We use Marketo to move people through the buyer's journey with scoring and/or hand raising and move people into different revenue stages. This allows us to qualify prospects before passing them to sales.

We connect our routing/assignment with Salesforce which allows us to provide a seamless hand off to our sales team.
  • Scoring - Marketo has a system that is flexible. It allows you to create a very customized scoring model.
  • Buyers Journey - Marketo has many features that allow for you to create a customized buyers journey. Scoring, revenue stages, ability to 'stamp' data in various fields (for tracking) allows you to create a very specific buyers journey for your buyer.
  • Integration with CRM - Marketo integrates really well with so many different applications. It's native sync with Salesforce makes it an even more powerful tool
  • Because of its complexity and ability to be customized, Marketo has a longer learning curve and requires a dedicated admin.
Marketo is best in class. Many Marketing Automation Platforms (MAPs) focus on ease of use. That's great, except it usually means you give up the ability to truly customize the program to fit your specific needs.
If you need to customize your buyer's journey, create specific scoring, be able to trigger off of almost anything that you create, and be able to seamlessly integrate with your CRM, Marketo is the best tool.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
I specifically use this tool for the Abode Marketo sales insights part of things. The broader marketing team uses much more of the overall functionality in the tool. We are able to provide easy to access email templates for our sellers to use and see analytics on within this tool. We also leverage the integration within Salesforce so they can see the history of the user that Adobe Marketo Engage tracks from our broader efforts.
  • Integrates with Salesforce
  • List Segmentation
  • The MSI email templates have trouble staying synced with gmail
  • The UI is terrible, could be much easier to navigate, in my opinion
It is just not the most user-friendly tool. That said it is still powerful and provides solid integrations with other tools.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo Engage for lead generation through email campaigns, content syndication programs, tracking website visitors, lead scoring to provide sales with the warmest leads as well as the core foundation for our metric reporting on MQE's, MQL's and SALs. In our industry we have to break through the noise and Marketo has such great segmentation and dynamic capability which helps us to be targeted and personalized in our approach to prospects. We use Marketo to nurture our leads all the way from being anonymous users to sales ready prospects. Marketo Engage is I'd say the most advanced marketing automation tool out there and addresses any business problems which we may incur.
  • Marketo has indepth reporting capability which helps you truly track your ROI for campaigns across all channels, email, social, events, tradeshows etc
  • Once you have set up your segmentations and use dynamic content, you are able to be extremely targeted and personalized in your approach to engaging prospects. Increases opens, conversions and engagement all round
  • I think there could be improvement in the ease of being able to report on the customer journey through their lifecycle stages. How long it takes for an anonymous user to go through each lifecycle stage until becoming a potential opportunity. It seems complicated to set up and could be more visually appealing.
Marketo is well suited to any medium to large size organization, it is a best-of-breed automation software and it can be quite complex without having the relevant training.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I personally use it to create targeted email nurture campaigns for our customer base. We build email journeys that span over multiple months with educational content on specific areas of our product. The problem we faced was that we had features in our application that would be very beneficial to specific subsets of customers, however, we realized that many of our customers did not even know that these features existed. The way we're solving that problem is by sending up to 8 different personalized emails based on industry, spend etc. over the course of a few months to support our other larger campaigns. Now, when account managers hop on a call, they are confident that the customer is aware of the feature they are trying to sell.
  • Personalization
  • Integration with Salesforce
  • Flexible Email Creation
  • Detailed Email Nurtures with Various Triggers and Conditions
  • It's a bit slow to use at times
  • The UI could use a bit of a refresh
It's well suited for building intricate, automated and personalized campaigns. It's sometimes a bit slow to get a quick and simple email out the door.
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