Strong Business Partner and always delivers
Masergy is a key partner in helping us have a flexible Layer 3 MPLS network for all of our major customers and partners.
Overview
What is Masergy?
Masergy provides managed communications and contact center (powered by Cisco Webex), managed SD-WAN (powered by Fortinet), as well as managed security services.
Recent Reviews
Product Demos
Masergy In Motion: Identity based WAN Edge Analytics Demo
YouTube
Masergy In Motion: UCaaS Usage Analytics Demo
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Masergy In Motion: UCaaS Performance Analytics Demo
YouTube
Masergy In Motion: Network On Demand Demo
YouTube
Masergy In Motion: Shadow IT Discovery Demo
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Masergy In Motion: AIOps Alerts Demo
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Service Offering Details
- About
- Tech Details
What is Masergy?
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Reviews and Ratings
(5)Attribute Ratings
Reviews
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June 27, 2022
Strong Business Partner and always delivers
Masergy is a key partner in helping us have a flexible Layer 3 MPLS network for all of our major customers and partners.
- MPLS
- Design/Implemetation
- Security
- Support used to be a lot better
- smaller term contracts (less than 12 months) for the Healthcare field
- Quicker Implementation
- Flexibility
- Security
- Reliability
- Positive ROI
- Quick and flexible growth
- fantastic support
I have worked with Masergy for many years and what really keeps me as a customer is their fantastic partnership. No matter how quickly our business is growing or downsizing, no matter how quickly we have to pivot in another direction, Masergy has been a strong partner and has always been present to help us through situations.
March 14, 2020
Masergy - No complaints!
Masergy is being used by our entire organization. The business problem that it solves for is lack of communication avenues. With Masergy, I have the app on my PC and my cell phone, allowing calls to be answered on either. I no longer need to worry about missing a call if I am not at my desk.
- Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
- Ease of use - Very easy to make and receive calls.
- Convenient - I can listen to and save my voicemails straight from the app.
- Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
- No easy way to switch audio devices.
- No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.
- Ability to use one number for multiple devices is great!
- You can shield your personal cell phone - great for personal device use companies.
- Skype for Business (formerly Lync)
Masergy and Skype for Business are somewhat comparable, however Skype for Business had the additional functionality of chat, which was used quite often. Now that Skype is part of teams, it makes that product stronger. With teams, all my communications were internal and with Masergy my communications are external. I believe they pair well together, even with some overlap.