Name: Masergy
Rating: 10 (5 reviews)
Author: Masergy

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Flowchart

Development

Higher Education

Education

Association Management

Business Intelligence (BI)

Collaboration

Data Extraction

Embedded Business Intelligence (BI)

File Sync

Risk Management

Streaming Analytics

Visual Collaboration

Enterprise

Accounting

Budgeting and Forecasting

Crypto Accounting

Loan Origination

Payment Gateway

Payment Orchestration

Finance and Accounting

Applicant Tracking

Background Check

Contractor Management

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Compliance

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

C/C++ Integrated Development Environments

Cloud Storage

Container Management

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Incident Response

Integration Platform as a Service (iPaaS)

Managed Private Cloud

Network Performance Monitoring

Relational Database Management Systems

Remote Monitoring and Management

Tower Servers

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Email Marketing

Event Registration

Heatmap and Session Recording

Landing Page

Marketing Automation

Personalization Engines

Public Relations (PR)

Retail Media Advertising

SMS Marketing

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Video

Video Editing

Web Analytics

Marketing

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

Sales Pipeline

Sales

Antivirus

Security

Automotive

Forestry

Vertical-Specific

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This product offers several key use cases that have been praised by users and customers. First and foremost, it helps organizations streamline their communication and collaboration processes, making it easier for teams to work together efficiently. Many users have reported that this product has replaced their outdated phone systems, greatly improving their communication with both internal teams and external customers. The secure platform provided by this product ensures that all telecommunications services are housed in a safe environment, giving users peace of mind about the privacy and security of their calls.

One of the major benefits highlighted by users is the ability to log calls, which has greatly improved their telephony operations. This feature allows organizations to keep track of important conversations and gather valuable data for analysis and reporting purposes. Additionally, this product enables flexible communication through its app, which can be accessed on both PCs and cell phones. Users appreciate the convenience of being able to communicate effectively regardless of their location or device.

Another significant use case of this product is its capability to ensure calls are not missed even when users are not at their desk. This feature has been regarded highly by those who are constantly on the move or have a remote working arrangement. Lastly, this product facilitates a flexible Layer 3 MPLS network, particularly beneficial for major customers and partners. This network enables seamless communication and collaboration between different parties involved.

Overall, the broad range of use cases offered by this product has garnered positive feedback from users, who have found it invaluable for improving communication within their organizations and enhancing interactions with customers and partners.


Lack of Customization Options: Users have expressed dissatisfaction with Masergy's solutions, stating that they lack the necessary customization options to tailor the solutions to their specific needs. This limitation has made it challenging for organizations to fully optimize and align the software with their requirements.

Poor Performance of Communicator App: Some users have reported significant issues with the performance of Masergy's Communicator app on iOS and Android devices. The app is said to be laggy and lacking in essential functionality, hindering efficient communication and collaboration within organizations.

Clunky User Interface: The user interface of Masergy's software has been criticized for being clunky, particularly in the settings section. Navigating through drop-down boxes to access audio settings is time-consuming and inconvenient for users. A more streamlined and intuitive interface would greatly enhance the overall user experience.

Excellent Support: Many users have praised Masergy's support team for their excellent service. They consistently receive great support from the team, whether it's regarding their phone system or any issues with their call center. The prompt assistance provided by Masergy's support team has been a huge help for users.

Reliable Services: Customers are satisfied with Masergy's product portfolio, particularly highlighting the reliability of their services. While they may not receive many direct phone calls, when they do, they can rely on Masergy to ensure those calls are easily visible on their screen. This reliability gives users peace of mind and ensures smooth communication within their organization.

Easy to Use: Users appreciate the ease of use of Masergy's services, specifically pointing out the simplicity of making and receiving calls. They also find it very convenient that they can listen to and save voicemails directly from the app. The user-friendly interface and intuitive features make communication effortless for users across various departments in an organization.

Masergy provides managed communications and contact center (powered by Cisco Webex), managed SD-WAN (powered by Fortinet), as well as managed security services.

Masergy

Primarily to help companies cut the cost of providing service or to fill a project-based service need, some professional services companies offer hosted communications. Also, they may present a potential partner for outsourcing a variety of IT management services such as help desk and product support, technology consulting, operational services, development and integration, expense management and other services.

Communications Outsourcing

Masergy In Motion: AIOps Alerts Demo

Masergy Shadow IT Discovery empowers you with detailed network visibility for all cloud services on your network. See how this exclusive solution for Masergy Managed SD-WAN Secure helps reduce your cybersecurity risks.

Masergy In Motion: Shadow IT Discovery Demo

Masergy delivers unique networking on-demand features that empower you to scale site bandwidth in real time. See how Masergy networking on-demand can digitally transform your business.

Masergy In Motion: Network On Demand Demo

Masergy In Motion: UCaaS Performance Analytics Demo

Masergy In Motion: UCaaS Usage Analytics Demo

Masergy In Motion: Identity based WAN Edge Analytics Demo

Likelihood to Recommend

Support Rating

Director, Information Technology

Masergy 2022-06-23 09:36:02

Skype for Business / Lync (discontinued)

Skype (discontinued)

Webex App

Microsoft Teams

Technical Account Manager - Strategic Accounts

Masergy 2020-03-13 13:33:22

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TrustRadius

Text box

Clunky ui

Drop down

Time consuming

No easy

No easy way

Ease of use

Receive calls

Faster and easier

Direct phone

Phone calls

Pop up

Home

Communications Outsourcing Services

Masergy is a key partner in helping us have a flexible Layer 3 MPLS network for all of our major customers and partners.

Support used to be a lot better
smaller term contracts (less than 12 months) for the Healthcare field
Quicker Implementation

Positive ROI
Quick and flexible growth
fantastic support

Masergy is being used by our entire organization. The business problem that it solves for is lack of communication avenues. With Masergy, I have the app on my PC and my cell phone, allowing calls to be answered on either. I no longer need to worry about missing a call if I am not at my desk.

Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
Ease of use - Very easy to make and receive calls.
Convenient - I can listen to and save my voicemails straight from the app.

Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
No easy way to switch audio devices.
No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.

Ability to use one number for multiple devices is great!
You can shield your personal cell phone - great for personal device use companies.

Microsoft Teams, Cisco Webex Teams (formerly Cisco Spark)

Masergy

Overview

What is Masergy?