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What is Masergy?

Masergy provides managed communications and contact center (powered by Cisco Webex), managed SD-WAN (powered by Fortinet), as well as managed security services.

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Recent Reviews
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Product Demos

Masergy In Motion: Identity based WAN Edge Analytics Demo


Masergy In Motion: UCaaS Usage Analytics Demo


Masergy In Motion: UCaaS Performance Analytics Demo


Masergy In Motion: Network On Demand Demo


Masergy In Motion: Shadow IT Discovery Demo


Masergy In Motion: AIOps Alerts Demo

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Service Offering Details

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Reviews and Ratings


Attribute Ratings


(1-2 of 2)
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Score 10 out of 10
Vetted Review
Verified User
Masergy is a key partner in helping us have a flexible Layer 3 MPLS network for all of our major customers and partners.
  • MPLS
  • Design/Implemetation
  • Security
  • Support used to be a lot better
  • smaller term contracts (less than 12 months) for the Healthcare field
  • Quicker Implementation
I have used Masergy across a few different jobs, spanning over a decade and they have always come through with what they promised the solution has always had rock-solid stability and the team has always been present to address my questions and concerns.
  • Flexibility
  • Security
  • Reliability
  • Positive ROI
  • Quick and flexible growth
  • fantastic support
I have worked with Masergy for many years and what really keeps me as a customer is their fantastic partnership. No matter how quickly our business is growing or downsizing, no matter how quickly we have to pivot in another direction, Masergy has been a strong partner and has always been present to help us through situations.
Scott Puhac | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Masergy is being used by our entire organization. The business problem that it solves for is lack of communication avenues. With Masergy, I have the app on my PC and my cell phone, allowing calls to be answered on either. I no longer need to worry about missing a call if I am not at my desk.
  • Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
  • Ease of use - Very easy to make and receive calls.
  • Convenient - I can listen to and save my voicemails straight from the app.
  • Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
  • No easy way to switch audio devices.
  • No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.
Masergy is a great tool, however I don't know if it distinguishes itself apart from other VOIP tools. I believe Masergy would be more effective for end users that dial out often. I typically have meetings and use another tool, so Masergy is only used usually a few times a week for me.
  • Ability to use one number for multiple devices is great!
  • You can shield your personal cell phone - great for personal device use companies.
Masergy and Skype for Business are somewhat comparable, however Skype for Business had the additional functionality of chat, which was used quite often. Now that Skype is part of teams, it makes that product stronger. With teams, all my communications were internal and with Masergy my communications are external. I believe they pair well together, even with some overlap.
I cannot rate their support as I have never needed it.
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