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Masergy

Score10 out of 10

5 Reviews and Ratings

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What is Masergy?

Masergy provides managed communications and contact center (powered by Cisco Webex), managed SD-WAN (powered by Fortinet), as well as managed security services.

Categories & Use Cases

Reviews

What users are saying about Masergy.
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Strong Business Partner and always delivers

Incentivized
Kevin Arts
Director, Information Technology in Information Technology at BroadPath Healthcare Solutions (1001-5000 employees employees)

Use Cases and Deployment Scope

Masergy is a key partner in helping us have a flexible Layer 3 MPLS network for all of our major customers and partners.

Pros

  • MPLS
  • Design/Implemetation
  • Security

Cons

  • Support used to be a lot better
  • smaller term contracts (less than 12 months) for the Healthcare field
  • Quicker Implementation

Most Important Features

  • Flexibility
  • Security
  • Reliability

Return on Investment

  • Positive ROI
  • Quick and flexible growth
  • fantastic support

Masergy - No complaints!

Incentivized
Scott PuhacView profile
Technical Account Manager - Strategic Accounts in Customer Service at Continuum (1001-5000 employees employees)

Pros

  • Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
  • Ease of use - Very easy to make and receive calls.
  • Convenient - I can listen to and save my voicemails straight from the app.

Cons

  • Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
  • No easy way to switch audio devices.
  • No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.

Return on Investment

  • Ability to use one number for multiple devices is great!
  • You can shield your personal cell phone - great for personal device use companies.

Alternatives Considered

Skype for Business (formerly Lync)

Other Software Used

Microsoft Teams, Cisco Webex Teams (formerly Cisco Spark)