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This product offers several key use cases that have been praised by users and customers. First and foremost, it helps organizations …
Overview
What is Masergy?
Masergy provides managed communications and contact center (powered by Cisco Webex), managed SD-WAN (powered by Fortinet), as well as managed security services.
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Product Demos
Masergy In Motion: Identity based WAN Edge Analytics Demo
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Masergy In Motion: UCaaS Usage Analytics Demo
YouTube
Masergy In Motion: UCaaS Performance Analytics Demo
YouTube
Masergy In Motion: Network On Demand Demo
YouTube
Masergy In Motion: Shadow IT Discovery Demo
YouTube
Masergy In Motion: AIOps Alerts Demo
YouTube
Service Offering Details
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What is Masergy?
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(5)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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This product offers several key use cases that have been praised by users and customers. First and foremost, it helps organizations streamline their communication and collaboration processes, making it easier for teams to work together efficiently. Many users have reported that this product has replaced their outdated phone systems, greatly improving their communication with both internal teams and external customers. The secure platform provided by this product ensures that all telecommunications services are housed in a safe environment, giving users peace of mind about the privacy and security of their calls.
One of the major benefits highlighted by users is the ability to log calls, which has greatly improved their telephony operations. This feature allows organizations to keep track of important conversations and gather valuable data for analysis and reporting purposes. Additionally, this product enables flexible communication through its app, which can be accessed on both PCs and cell phones. Users appreciate the convenience of being able to communicate effectively regardless of their location or device.
Another significant use case of this product is its capability to ensure calls are not missed even when users are not at their desk. This feature has been regarded highly by those who are constantly on the move or have a remote working arrangement. Lastly, this product facilitates a flexible Layer 3 MPLS network, particularly beneficial for major customers and partners. This network enables seamless communication and collaboration between different parties involved.
Overall, the broad range of use cases offered by this product has garnered positive feedback from users, who have found it invaluable for improving communication within their organizations and enhancing interactions with customers and partners.
Excellent Support: Many users have praised Masergy's support team for their excellent service. They consistently receive great support from the team, whether it's regarding their phone system or any issues with their call center. The prompt assistance provided by Masergy's support team has been a huge help for users.
Reliable Services: Customers are satisfied with Masergy's product portfolio, particularly highlighting the reliability of their services. While they may not receive many direct phone calls, when they do, they can rely on Masergy to ensure those calls are easily visible on their screen. This reliability gives users peace of mind and ensures smooth communication within their organization.
Easy to Use: Users appreciate the ease of use of Masergy's services, specifically pointing out the simplicity of making and receiving calls. They also find it very convenient that they can listen to and save voicemails directly from the app. The user-friendly interface and intuitive features make communication effortless for users across various departments in an organization.
Lack of Customization Options: Users have expressed dissatisfaction with Masergy's solutions, stating that they lack the necessary customization options to tailor the solutions to their specific needs. This limitation has made it challenging for organizations to fully optimize and align the software with their requirements.
Poor Performance of Communicator App: Some users have reported significant issues with the performance of Masergy's Communicator app on iOS and Android devices. The app is said to be laggy and lacking in essential functionality, hindering efficient communication and collaboration within organizations.
Clunky User Interface: The user interface of Masergy's software has been criticized for being clunky, particularly in the settings section. Navigating through drop-down boxes to access audio settings is time-consuming and inconvenient for users. A more streamlined and intuitive interface would greatly enhance the overall user experience.
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