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MasterControl Quality Excellence

Score8.5 out of 10

232 Reviews and Ratings

What is MasterControl Quality Excellence?

MasterControl Quality Excellence is a Quality Management System (QMS) for the life sciences. It enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management that work together to close the loop on quality.

Assessment

Use Cases and Deployment Scope

We use MasterControl Quality Excellence as a quality system to upload files such as methodologies, protocols, change control documents, and evaluations. However, it has many problems with the submission of misformatted documents; the final file is different from what was submitted. The documentation package workflow is lost when a document is rejected; it lacks a well-defined and organized flow. It's not intuitive. Finding documentation is difficult, even using keywords.

Utilizamos como sistema da qualidade, para subir arquivos como metodologias, protocolos, controle de mudanças, avaliações. O MasterControl Quality Excellence tem muitos problemas com a submissão de documentos desconfigurados, o arquivo fica efetivo diferente do que foi submetido. o fluxo de pacote de documentação se perde quando é reprovado, não tem um fluxo bem definido e organizado. Não é intuitivo. Dificuldade em encontrar documentações mesmo com as palavras-chaves.

Pros

  • Link between documentation
  • email notifications
  • Link entre documentações
  • avisos por e-mail

Cons

  • find documentation
  • A well-defined rejection process, with greater visibility for it.
  • The actual document must be identical to the one submitted.
  • standardization of documentation
  • be more intuitive
  • encontrar documentação
  • fluxo de reprovação bem definido, maior visibilidade para isso
  • documento efetivo ser idêntico ao submetido
  • padronização das documentações
  • ser mais intuitivo

Return on Investment

  • I can't give an exact number, but the delay is significant.
  • não sei dizer em números, mas o atraso é grande.

Usability

Alternatives Considered

SAP HANA Cloud

MasterControl Quality Excellence Review

Use Cases and Deployment Scope

I use MasterControl Quality Excellence as part of a group of approvers. This platform serves as a library for all approved documents across multiple business departments. As part of the marketing team, I am responsible for signing off on all documents, whether they be processes, collateral, etc. I will get notifications on a weekly basis for items that I have previously collaborated on or others that have had recent changes for various reasons.

Pros

  • Consistent reminders of activities that need to be completed.
  • Simply, intuitive navigation for creating or completing tasks.
  • Searchable library of previously approved documents, or those that are still a work in progress.

Cons

  • If it's been a while since I have created a collaboration, it takes some time to familiarize myself with all the correct steps involved.
  • Occasionally, the search function will not turn up results I am looking for.
  • In-process collaboration is not always efficient. Sometimes it is quicker to approve via other means first, prior to final sign-off in MasterControl Quality Excellence.

Return on Investment

  • Saves time tracking down the lates approved documents.
  • Email reminders ensure that signers approve in a timely manner.
  • As an approver, easy to review the task and approve digitally.

Usability

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft Teams, SAP Analytics Cloud, DocuSign

Master control review.

Use Cases and Deployment Scope

We use it to release new documents, including training guides and processes for our products, and company policies. This allows everyone to stay up to date with changes within the company and make sure they meet our standards. Some of the problems this addresses are gaps in training, learning new areas, transitioning to new roles, and laying the foundation for learning.

Pros

  • Keep associates up to date on training guides.
  • Easy to find documents.
  • Easy-to-use interface.

Cons

  • How documents are found.
  • How they are released to associates.
  • How they are assigned.

Return on Investment

  • Helps improve learning speed/productivity.
  • Decreases chances of failures.
  • Helps build knowledge and skills.

Usability

Life Sciences Quality Management using MasterControl Quality Excellence.

Use Cases and Deployment Scope

MasterControl is my one-stop shop for an electronic quality management system. The software can handle all aspects of the life sciences and can tackle just about any situation that arises. We were able to incorporate other MasterControl modules to meet our demands, but the main module used is the Quality Excellence (Qx) module. The Quality Excellence module has been able to adapt to the company's needs and continues to evolve in response to future needs.

Pros

  • Continuous improvement in developing for future pipelines.
  • Robust system to ensure compliance.
  • Visually appealing user interface that is easy to understand.

Cons

  • License model can become very expensive for small startup businesses.
  • More development with validation and more transparent information on how the improvements and or fixes may impact the current configuration. Currently, everything is listed, but it is not tailored to my system.
  • More information regarding the transition of previous processes to new processes. i.e., FBS to AQEM. I am currently working on the ADV/FBS forms and will eventually transition to AQEM/ADAPT. Still, I would like more information regarding the transition to inform current stakeholders about the improvements on the horizon.

Return on Investment

  • MasterControl Quality Excellence has been able to shorten the time needed to complete document reviews as the options to alert users are abundant.
  • MasterControl becomes the center hub for the business as everything needs to be funneled through the EQMS. Therefore, new users understand the importance of utilizing the system.
  • The ROI has been difficult to see for stakeholders who do not use the system often or at all. This value is not readily visible to users who do not use the system.

Usability

Alternatives Considered

QAD Adaptive ERP, Oracle Access Management and SAP Access Control

Great Product Great Service

Use Cases and Deployment Scope

Our organization used MasterControl Quality Excellence as a document management and quality event handling system. MasterControl Quality Excellence addresses the problem are managing large amounts of documents efficiently and in a controlled manner. It really helped us get off a paper based system. AQEM has allow us to make a customized event handling work flow that provides all the features needed for design.

Pros

  • Document management
  • Event handling
  • Document control

Cons

  • Csv uploads to log books
  • More excel like function from insights.

Return on Investment

  • It’s positively impacted us by allowing the company to collaborate cross functionally from different locations

Usability