We use MatrixCare for our resident records. It houses all of their information, billing, charts, etc.
- Keeps everything about the residents in one place and is user friendly.
- We use the notes section so if more than one person is working on something with a resident's file we know what someone else has done as well.
- Billing and posting payments are a breeze.
- I'm sure there are some but I only use it for posting and looking at notes. I don't use the whole system like others in our company do.
We are a single nursing home, and MatrixCare works great to house all of our resident info, history, notes, billing, payments, etc.
I have not had any problems with MatrixCare; however, I do not use the whole system and have not had to call MatrixCare or have support from them so I'm not the best to comment on that.