TrustRadius Insights
Users have found MatrixCare to be a valuable tool in their daily operations. The software's all-in-one platform eliminates the need for …
Overview
What is MatrixCare?
MatrixCare, by ResMed, includes a suite of applications supporting in-patient assisted living operations, with CareAssist as the central application as its eMAR & point of care system. Also MatrixCare applications support KPI tracking, workforce management and payroll, and other processes…
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What is MatrixCare?
MatrixCare, by ResMed, includes a suite of applications supporting in-patient assisted living operations, with CareAssist as the central application as its eMAR & point of care system. Also MatrixCare applications support KPI tracking, workforce management and payroll, and other processes inherent…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is MatrixCare?
MatrixCare, by ResMed, includes a suite of applications supporting in-patient assisted living operations, with CareAssist as the central application as its eMAR & point of care system. Also MatrixCare applications support KPI tracking, workforce management and payroll, and other processes inherent in providing in-patient care.
MatrixCare Competitors
MatrixCare Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
MatrixCare, by ResMed, includes a suite of applications supporting in-patient assisted living operations, with CareAssist as the central application as its eMAR & point of care system. Also MatrixCare applications support KPI tracking, workforce management and payroll, and other processes inherent in providing in-patient care.
WellSky Hospice & Palliative are common alternatives for MatrixCare.
The most common users of MatrixCare are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(13)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Users have found MatrixCare to be a valuable tool in their daily operations. The software's all-in-one platform eliminates the need for constant importing and exporting of data, streamlining workflows and saving time. Customers appreciate the quick communication and strong relationship with the software's team, especially the knowledgeable support staff who are always willing to help and resolve issues promptly. The software is used across healthcare organizations for various purposes, including EMR, medical billing, resident information storage, and communication of healthcare needs. MatrixCare addresses the problem of limited access to patient records by allowing unlimited staff access to a single chart, improving collaboration and efficiency. Once users become familiar with the software, they find it efficient and well-organized for their job tasks. Some long-term users have witnessed its positive evolution and adaptability to industry changes over nearly 20 years. While there have been some challenges with training and implementation, support is often available for re-training and addressing any concerns or issues that arise. Overall, customers report a positive experience with MatrixCare, highlighting its comprehensive functionality, responsive support team, and time-saving features.
Regular Updates: The software is regularly updated to ensure compliance with regulatory standards and industry requirements, which has been appreciated by many users. Several reviewers have mentioned that the regular updates provide them with confidence in the software's ability to meet their needs and remain up-to-date.
Helpful Customer Support: Customer support is typically very good, providing helpful assistance to users. Many users have praised the customer support team for their responsiveness and knowledgeable guidance when facing any issues or questions. This level of support has contributed to a positive user experience for several reviewers.
Valuable Drill-Down Feature: The ability to drill down into Journal entries and view attached backups is a valuable feature that users appreciate. Some users have specifically mentioned how this feature helps them gain better insights into their financial data and easily access supporting documentation when needed.
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Poor Help Text and Upgrades: Some users have mentioned that the help text in the software could be improved, making it difficult for them to navigate and use certain features. Additionally, upgrades sometimes cause issues, leading to frustration among users.
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System Freezes: Several reviewers have experienced frequent system freezes, especially when using the software remotely. This has hindered their workflow and caused delays in completing tasks.
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Difficult Navigation and Timely Support: A number of users have found the software difficult to navigate, which has resulted in inefficiencies and a higher learning curve. They have also expressed dissatisfaction with the timeliness of support, stating that sometimes they do not receive timely assistance when facing issues or needing guidance.
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Reviews
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February 29, 2020
MatrixCare
We use MatrixCare for our resident records. It houses all of their information, billing, charts, etc.
- Keeps everything about the residents in one place and is user friendly.
- We use the notes section so if more than one person is working on something with a resident's file we know what someone else has done as well.
- Billing and posting payments are a breeze.
- I'm sure there are some but I only use it for posting and looking at notes. I don't use the whole system like others in our company do.
- Very user friendly and reasonably priced for all it does