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Mattermost

Mattermost

Overview

What is Mattermost?

Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.

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Recent Reviews

Mattermost for the win!

9 out of 10
November 13, 2023
Incentivized
We use it as a way of communicating and team building across a staff of over 250 people spread out across the states. It makes everyone …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (31)
    9.8
    98%
  • Discussions (29)
    9.4
    94%
  • Mobile Access (28)
    8.6
    86%
  • Notifications (31)
    8.5
    85%

Reviewer Pros & Cons

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Pricing

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Free Self-Hosted

$0

On Premise
per month per user

Professional

$10

On Premise
per month per user

Enterprise

Contact Us

On Premise
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://mattermost.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.3
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.8
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.9
Avg 8.1
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Product Details

What is Mattermost?

Mattermost is an open source platform for secure collaboration and technical workflows. It supports real-time communication, file and code snippet sharing, in-line code syntax highlighting, and workflow automation purpose-built for technical teams. Users can execute and automate workflows with flexible, custom integrations with popular technical tools like GitHub, GitLab and ServiceNow.


Mattermost Features

Project Management Features

  • Supported: Task Management
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Integrates with other Project Management Tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Outlook

Mattermost Screenshots

Screenshot of Channels: All team communications in one place.Screenshot of Playbooks: Orchestrates work across tools and teams.Screenshot of Boards: Project planning and milestones.Screenshot of Connections: Unites the entire technology stack through a single point of collaboration.

Mattermost Video

Mattermost Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.

Mattermost starts at $0.

Slack, Microsoft Teams, and Discord are common alternatives for Mattermost.

Reviewers rate Chat highest, with a score of 9.8.

The most common users of Mattermost are from Mid-sized Companies (51-1,000 employees).

Mattermost Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

(63)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Mattermost is used company-wide as a collaboration tool, providing chat and conferencing options
  • Slack-like collaboration
  • A wide variety of plugins
  • Somewhat random selection of features that require a paid version
  • The usefulness of some integrations is questionable
Mattermost is perfect for teams that want to take advantage of what Slack offers without incurring the cost or opening up the security risks of a cloud-based collaboration platform. It is perhaps less than ideal for users who are very non-technical or who want a lot of features in a plug-and-play package.
Project Management (2)
75%
7.5
Mobile Access
70%
7.0
Search
80%
8.0
Communication (3)
93.33333333333334%
9.3
Chat
100%
10.0
Notifications
90%
9.0
Discussions
90%
9.0
File Sharing & Management (1)
60%
6.0
Document collaboration
60%
6.0
  • It has allowed us to implement videoconferencing between our offices very simply and cheaply.
  • Some non-technical users have expressed frustration with trying to use more complex features, requiring more IT intervention.
We have not modified the code
The integration options can be less than intuitive
Mattermost is very similar to Slack and has the advantage (in our case) of being entirely on-premises, and entirely free. The feature set is similar, and it has filled the original need that Slack was suggested as a solution for very well. Teams is potentially a better choice for groups whose Microsoft licensing already includes it, or who want the range of direct integration with other Microsoft products.
50
IT
  • IT collaboration
  • None
  • It is already being replaced by another product, so none
Already replaced product
No
  • Other
Free and available immediately
If we had time available, we might look for more complete or compatible options
Direct support is only available for the paid version, but there is a very active community that provides a considerable amount of information.
No
No
No
It is functional and useful, but difficulty of integration with other systems make it more difficult to use than competitors
  • Chat
  • Video meeting
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Mattermost is our main source of communication within our company. We use it to communicate within specific groups and disciplines, across the entire company, and for private messages. The most important factor when deciding on implementing Mattermost was it's HIPAA compliance. Within our healthcare company, HIPAA compliance is of the highest importance.
  • HIPAA-compliant messaging.
  • Notification system.
  • Usability.
  • Private messaging.
  • Visual interface could look cleaner.
  • The transition from another messaging software was not easy.
Mattermost is well suited for healthcare companies seeking HIPAA-compliant communication software. It works well within our company of about 600+ employees for easy quick communication within private messaging and group messaging. It may be less appropriate for connectivity to other software such as electronic medical record software. All in all, the software works perfectly within our setting.
Project Management (2)
95%
9.5
Mobile Access
100%
10.0
Search
90%
9.0
Communication (3)
100%
10.0
Chat
100%
10.0
Notifications
100%
10.0
Discussions
100%
10.0
File Sharing & Management (1)
100%
10.0
Document collaboration
100%
10.0
  • Positively improves communication within our company.
Mattermost is as good of a software as HipChat. They both allow for easy communication within our company across private, group, or mass messaging. The notifications of both work well without flaw. The only difference that I have noticed between the two would be that HipChat had a silly gif messaging aspect that I have not seen work as well in Mattermost.
In our healthcare setting we use Mattermost as a way to communicate with each other. I have used Mattermost to communicate with someone in the same room as myself or with someone in another state entirely. We commonly discuss patient care, but have also used the software to discuss issues with IT, HR, or any other area of the company.
I don't have much information on the types of people or skills required to support Mattermost. We have an IT department who managed all of the support.
  • HIPAA compliant communication.
  • Quick and easy communication with team members.
  • Clean and user friendly software.
  • Fun chat with emoji's
  • Reference different articles within the chat
Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.
Overall Mattermost's communication software works flawlessly. They allow for HIPAA-compliant communication across various forms of messaging. The software helps me communicate with other providers and staff throughout the day to quickly and effectively navigate a clinical setting. Mattermost keeps our team moving and has never given us any problems.
I do not know if my company purchased premium support.
No
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