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Mattermost

Mattermost

Overview

What is Mattermost?

Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.

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Recent Reviews

Mattermost for the win!

9 out of 10
November 13, 2023
Incentivized
We use it as a way of communicating and team building across a staff of over 250 people spread out across the states. It makes everyone …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (31)
    9.8
    98%
  • Discussions (29)
    9.4
    94%
  • Mobile Access (28)
    8.6
    86%
  • Notifications (31)
    8.6
    86%

Reviewer Pros & Cons

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Pricing

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Free Self-Hosted

$0

On Premise
per month per user

Professional

$10

On Premise
per month per user

Enterprise

Contact Us

On Premise
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://mattermost.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.3
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.8
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.8
Avg 8.1
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Product Details

What is Mattermost?

Mattermost is an open source platform for secure collaboration and technical workflows. It supports real-time communication, file and code snippet sharing, in-line code syntax highlighting, and workflow automation purpose-built for technical teams. Users can execute and automate workflows with flexible, custom integrations with popular technical tools like GitHub, GitLab and ServiceNow.


Mattermost Features

Project Management Features

  • Supported: Task Management
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Integrates with other Project Management Tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Outlook

Mattermost Screenshots

Screenshot of Channels: All team communications in one place.Screenshot of Playbooks: Orchestrates work across tools and teams.Screenshot of Boards: Project planning and milestones.Screenshot of Connections: Unites the entire technology stack through a single point of collaboration.

Mattermost Video

Mattermost Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.

Mattermost starts at $0.

Slack, Microsoft Teams, and Discord are common alternatives for Mattermost.

Reviewers rate Chat highest, with a score of 9.8.

The most common users of Mattermost are from Mid-sized Companies (51-1,000 employees).

Mattermost Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

(64)

Attribute Ratings

Reviews

(1-5 of 5)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Mattermost is used company-wide as a collaboration tool, providing chat and conferencing options
  • Slack-like collaboration
  • A wide variety of plugins
  • Somewhat random selection of features that require a paid version
  • The usefulness of some integrations is questionable
Mattermost is perfect for teams that want to take advantage of what Slack offers without incurring the cost or opening up the security risks of a cloud-based collaboration platform. It is perhaps less than ideal for users who are very non-technical or who want a lot of features in a plug-and-play package.
Project Management (2)
75%
7.5
Mobile Access
70%
7.0
Search
80%
8.0
Communication (3)
93.33333333333334%
9.3
Chat
100%
10.0
Notifications
90%
9.0
Discussions
90%
9.0
File Sharing & Management (1)
60%
6.0
Document collaboration
60%
6.0
  • It has allowed us to implement videoconferencing between our offices very simply and cheaply.
  • Some non-technical users have expressed frustration with trying to use more complex features, requiring more IT intervention.
We have not modified the code
The integration options can be less than intuitive
Mattermost is very similar to Slack and has the advantage (in our case) of being entirely on-premises, and entirely free. The feature set is similar, and it has filled the original need that Slack was suggested as a solution for very well. Teams is potentially a better choice for groups whose Microsoft licensing already includes it, or who want the range of direct integration with other Microsoft products.
50
IT
  • IT collaboration
  • None
  • It is already being replaced by another product, so none
Already replaced product
No
  • Other
Free and available immediately
If we had time available, we might look for more complete or compatible options
Direct support is only available for the paid version, but there is a very active community that provides a considerable amount of information.
No
No
No
It is functional and useful, but difficulty of integration with other systems make it more difficult to use than competitors
  • Chat
  • Video meeting
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Mattermost as a communication tool for the entire organization. Management can send a message to the entire organization using an "Announcements" channel that all employees are auto-subscribed to. Additionally, we have channels for each specialty area within the company. HR created a channel for people to "Ask HR Anything". Members of a team can create their own channels and manage their own members. I find it intuitive and dare I say fun to use.
  • Intuitive interface.
  • Easy to create channels.
  • Mobile and Desktop apps let you stay connected anywhere.
  • Would be nice to be able to arrange pinned posts.
  • Would be great to have a NOTES section per channel for links, phone numbers, text blocks, etc.
Mattermost is suited well to a medium-sized or bigger organization. I find it much more enjoyable to use than Teams. However, a smaller company can get away with a less robust option. I've found it very useful as a tool to communicate with knowledge centers throughout our company. Anyone can join a channel and ask a question of the group. This feature creates a feeling of community within a largely remote workforce.
Project Management (2)
100%
10.0
Mobile Access
100%
10.0
Search
100%
10.0
Communication (8)
37.5%
3.8
Chat
100%
10.0
Notifications
100%
10.0
Discussions
100%
10.0
Surveys
N/A
N/A
Internal knowledgebase
N/A
N/A
Integrates with GoToMeeting
N/A
N/A
Integrates with Gmail and Google Hangouts
N/A
N/A
Integrates with Outlook
N/A
N/A
File Sharing & Management (5)
32%
3.2
Video files
80%
8.0
Audio files
80%
8.0
Advanced security features
N/A
N/A
Integrates with Google Drive
N/A
N/A
Device sync
N/A
N/A
  • Faster response times than email to a group or an individual.
  • Ability to engage a group of SMEs in a single channel.
  • Ability to quickly construct a channel of colleagues to stay in touch with during remote work day.
Mattermost being open-source is an attractive proposition to the customer software consultancy I work for. The ability for our developers to be able to dig into the source code and modify the software to our specifications is a game changer. That being said, I don't believe we've altered it at all.
I have no direct experience with this.
Microsoft Teams feels quite clunky and the video chat is buggy. Slack is close but maybe not quite as feature-rich. Mattermost just feels like the right tool for a company my size ~1000+ users. No one has had any major issues with this tool and there haven't been any complaints. The zoom integration is great.
1200
Most business functions are represented. Human Resources, Business leadership, Special interest groups, Business Teams, Client Teams, etc. Mattermost allows our business to communicate in a manner which is both broad and focused. Our executives can communicate to our entire company in one place. HR has a dedicated channel for broad questions to be answered. Client teams have their dedicated channels, etc.
2
We have two people on staff that manage Mattermost. These are tech savvy developers with many years of experience between them. In general the management of Mattermost software itself does not appear to be terribly involved. In my experience there has been very little downtime to perform upgrades.
  • Communication between leadership and the entire company.
  • Team member communication while on client projects.
  • Human Resources channel.
  • Hangout Lounge for our remote team members to socialize, post memes, etc.
  • Several special interest groups formed organically.
  • IT service desk possibly.
It's a good tool that our people enjoy using. It's open source! It's less expensive and less cumbersome than the competition.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are starting to use Mattermost along with Slack for cross team and cross organization communication.
  • Good usability
  • Good with our project management and workflows
  • Good tool for the Enterpise
  • Need more integrations from other products with Mattermost
This has been effective with communications across teams outside my immediate team. We are able to use it for threading and we can use it across multiple channels. When we need immediate feedback with one of our partners we get updates on the status of their service. We have become more productive since we starting using Mattermost.
Project Management (7)
77.14285714285714%
7.7
Task Management
70%
7.0
Gantt Charts
70%
7.0
Scheduling
60%
6.0
Workflow Automation
90%
9.0
Mobile Access
90%
9.0
Search
80%
8.0
Visual planning tools
80%
8.0
Communication (8)
71.25%
7.1
Chat
90%
9.0
Notifications
90%
9.0
Discussions
90%
9.0
Surveys
60%
6.0
Internal knowledgebase
90%
9.0
Integrates with GoToMeeting
60%
6.0
Integrates with Gmail and Google Hangouts
90%
9.0
Integrates with Outlook
N/A
N/A
File Sharing & Management (8)
50%
5.0
Versioning
50%
5.0
Video files
50%
5.0
Audio files
50%
5.0
Document collaboration
20%
2.0
Access control
50%
5.0
Advanced security features
50%
5.0
Integrates with Google Drive
80%
8.0
Device sync
50%
5.0
  • Increased collaboration
  • More responsive to operational issues
  • Better integrations with other monitoring tools
We have not modified the source code.
We were able to integrate it fairly quickly. This is a real plus for this service.
Kind of a different space - more power than what you get with Google messaging.
2000
The users of Mattermost primarily are involved with building product. This includes heads of engineering, product managers, project managers, software developers, QA, devops, releases engineering, performance engineering, quality management, technical documentation writers, system admins, database admins and many more.
5
The people who support Mattermost are primarily IT and leaders within product teams.
  • collaborating
  • sharing ideas
  • communicating status
  • there is nothing so far that has been unexpected
  • we primarily plan to use it for product collaborating
  • in the future it may be used with integrating with products that we use for building product.
so far the teams that use it are liking it. There does not appear to be a significant reason (or alternative) to change.
No
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
this is a product for users - it had to be something that our product people would actually use.
I don't have ideas on how we would change our evaluation process.
  • Implemented in-house
Change management was minimal
  • none
This went as expected. No surprises or major hurdles.
we get helpful product support when we have needed it.
I am not sure.
I don't have anything here.
it requires no training. it works very similar to other products.
  • easy for messaging
  • create groups
  • I don't have anything
Jonathan Warren | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Mattermost is used by my company as a cost-effective alternative to other collaboration platforms. It allows us to effectively delineate our different projects and ongoing discussions, and add external users as needed to collaborate on specific projects without exposing them to other business discussions and unrelated projects. We have installed the self-managed version on our own server and have not leveraged the paid enterprise support.
  • User management
  • Discussion delineation (channels)
  • Multi-platform support
  • Easy installation and maintenance
  • Notifications - buggy on iOS and macOS
  • Embedded media integration - some attachments only download, or don't display/navigate well inside the app
  • Integrations with email and calendar would be nice if native to the app
Mattermost is a fantastic alternative to Slack and Microsoft Teams in terms of cost-effectiveness, simplicity of maintenance, and control over your business data. We chose Mattermost because our company's structure is cost-prohibitive for Slack and Microsoft Teams. Mattermost allows us the user control we need to attach external guest users to specific projects, as well as the security of knowing exactly where our business data is stored. A self-managed installation of Mattermost may not be as effective when applied to large, rapidly scaling teams as that may require more IT support than available - however they do provide a paid, managed option.
Project Management (4)
45%
4.5
Scheduling
N/A
N/A
Workflow Automation
N/A
N/A
Mobile Access
80%
8.0
Search
100%
10.0
Communication (5)
92%
9.2
Chat
100%
10.0
Notifications
60%
6.0
Discussions
100%
10.0
Surveys
100%
10.0
Internal knowledgebase
100%
10.0
File Sharing & Management (6)
96.66666666666666%
9.7
Video files
100%
10.0
Audio files
100%
10.0
Document collaboration
90%
9.0
Access control
100%
10.0
Advanced security features
90%
9.0
Device sync
100%
10.0
  • Low operations costs
  • Flexible user access controls minimizes onboarding time
  • Regular manual back-end maintenance required
While we have not modified the Mattermost software package in any way, we do have it deployed on our own cloud server, which has allowed for cost savings and direct integration with our existing technical infrastructure. This allows us to manage and apply security updates in an aligned way with our other technical infrastructure, and allows us to quickly address and mitigate potential vulnerabilities or incidents if they should occur. We have found the manual Mattermost installation to be robust and flexible.
We have not yet found useful integrations with other products and platforms in our technical suite. Those that exist look useful in their intended circumstances, and we look forward to getting to work with them in the future. We would love to see greater email and calendar integration within Mattermost, allowing a more fulsome cloud experience for our users.
Mattermost provides a familiar user interface, fast performance, and a complete set of user collaboration tools and features - it stands out by providing a self-managed installation option for better integration with existing IT assets and more control over data storage. We love Mattermost because it works perfectly for our company structure (freelance resource collaboration on projects) and we know our data is safe and exportable.
2
All company employees are using Mattermost, with flexibility to add freelance workers as needed to specific projects. We appreciate that Mattermost can scale to meet our needs, while being a cost-effective solution for our business between projects when our resource count is low. Our core staff fundamentally represents leadership and sales, as well as technical direction.
1
Currently I (technical director) support our installation of Mattermost on a cloud server. This allows us to maintain a low monthly cost for the service, and is balanced with only moderate needs to maintain security and other software updates on the server. Now that Mattermost is built into the Ubuntu app repository, it's extremely simple to set up and maintain a Mattermost installation with only minimal experience working with a Linux command line.
  • Business Development & Collaboration
  • Project Communication
  • Sharing resources, establishing a repository of business and project information
  • Searchable repository of vendors and solution providers
  • Scaling to include external project resources
  • Voice and video communication with coworkers
Mattermost has been an excellent tool for our business, allowing for a very cost-effective means of communicating, collaborating, and sharing project and business documentation and resources. The free community edition allows for simple installation on existing cloud server resources which results in significantly lower recurring costs compared to the competition.
No
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
We wanted a chat/media collaboration tool that would scale up and down with our small business, that would be easy to maintain in the long-term, and that would complement our other technology platforms. Mattermost was chosen after trying several low-cost solutions due to it's robust feature set and ease of setup and maintenance.
Special attention would be given to notifications and how effectively the app displays them. When business is slow and employees aren't necessarily checking Mattermost daily as part of their routine, it's critical that notifications clearly come through to prompt them to open the app. We have had some challenges with notifications not coming through, and the surprise of checking in on the app only to discover that you've missed important call-outs.
Rehan Ansari | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Mattermost for our daily tasks, day-to-day discussions, issues we face in our technologies, and ask for solutions from our colleagues of different departments as well. Various features of Mattermost make it amazing to get everything in one place. We also share our achievements here to get them noticed by other teammates.
  • The system console feature to manage all users.
  • Different groups can be formed easily and the privacy is amazing.
  • Flexibility to post big images, attachments is really cool.
  • The options we look for should be more easily available with a change in its interface.
  • Group deletion is still a big task. It should be easily available to all users.
It is an amazing platform where we can interact with our fellow workers and can share our achievements, laughs, issues to get a solution, suggestions, discussions, etc. The multiple options of Mattermost help us achieve our tasks in an easy manner. In an organization, whether it is big or small, features of Mattermost help us to interact with any department colleagues in a professional and approachable manner.
Project Management (7)
92.85714285714286%
9.3
Task Management
90%
9.0
Gantt Charts
80%
8.0
Scheduling
100%
10.0
Workflow Automation
90%
9.0
Mobile Access
100%
10.0
Search
100%
10.0
Visual planning tools
90%
9.0
Communication (8)
91.25%
9.1
Chat
100%
10.0
Notifications
100%
10.0
Discussions
100%
10.0
Surveys
90%
9.0
Internal knowledgebase
90%
9.0
Integrates with GoToMeeting
80%
8.0
Integrates with Gmail and Google Hangouts
90%
9.0
Integrates with Outlook
80%
8.0
File Sharing & Management (8)
92.5%
9.3
Versioning
90%
9.0
Video files
90%
9.0
Audio files
90%
9.0
Document collaboration
100%
10.0
Access control
100%
10.0
Advanced security features
90%
9.0
Integrates with Google Drive
90%
9.0
Device sync
90%
9.0
  • Managing all things at one place is the biggest asset of Mattermost.
  • Assigning tasks to subordinates and then getting notifications after work is done is so cool.
  • Getting out of office messages is very helpful when you want urgent work done and the person is on leave. You get to know this from OOO messages.
It is a type of Intranet feature which is highly secure and just belongs to your office only. You don't need to worry about any data leak. You can also assign other users tasks on this and get them notified through the notification feature. You can make groups of various projects and can include users who are in that group. You are free to share your views with your team even through your mobile app. Amazing!!
It can be easily integrated with any software(DevOps). You just need to be having a good hand on Mattermost and the technology you are integrating with. You can test it very easily and get satisfied with the results you get. Options are available easily thus making you sit and relax after the job is done.
Before Mattermost my organization was using Slack. Although it is a very good tool, but when your users increase in number then sudden application crashing issues arise, thus interrupting your work. Also, Mattermost has many more features as compared to Slack which makes it a much more useful tool to use.
230
We use Mattermost for Projects discussions, internal chats, discussions, laughs, technical talks, etc, etc. Overall wonderful use of this application makes it an allrounder in itself. No matter how many users you have there will be no issues of crashing and other errors that affect your important tasks. Keep going with it.
3
We need technical guys who are well versed to handle any type of technical issues you may face. At least a guy sound in computer knowledge who can handle the app very easily. You need to give basic training to new users who are unaware of this application. Rest all is very easy to access.
  • Handling Projects
  • Interacting privately with any individual.
  • Assigning tasks to a group of team members in one go.
  • Testing some products launched internally.
  • Giving minute to minute projects updates.
  • DevOps is the main platform to be used.
  • Interacting with support department during WFH.
100% renewal of this app is very necessary as our whole office is on this platform. Assigning tasks is very easy here. Getting timely updates from team members is an add-on.
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