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Mattermost

Mattermost

Overview

What is Mattermost?

Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.

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Recent Reviews

Mattermost for the win!

9 out of 10
November 13, 2023
Incentivized
We use it as a way of communicating and team building across a staff of over 250 people spread out across the states. It makes everyone …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (31)
    9.9
    99%
  • Discussions (29)
    9.4
    94%
  • Mobile Access (28)
    8.5
    85%
  • Notifications (31)
    8.5
    85%

Reviewer Pros & Cons

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Pricing

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Free Self-Hosted

$0

On Premise
per month per user

Professional

$10

On Premise
per month per user

Enterprise

Contact Us

On Premise
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://mattermost.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.3
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.9
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.9
Avg 8.1
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Product Details

What is Mattermost?

Mattermost is an open source platform for secure collaboration and technical workflows. It supports real-time communication, file and code snippet sharing, in-line code syntax highlighting, and workflow automation purpose-built for technical teams. Users can execute and automate workflows with flexible, custom integrations with popular technical tools like GitHub, GitLab and ServiceNow.


Mattermost Features

Project Management Features

  • Supported: Task Management
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Integrates with other Project Management Tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Outlook

Mattermost Screenshots

Screenshot of Channels: All team communications in one place.Screenshot of Playbooks: Orchestrates work across tools and teams.Screenshot of Boards: Project planning and milestones.Screenshot of Connections: Unites the entire technology stack through a single point of collaboration.

Mattermost Video

Mattermost Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.

Mattermost starts at $0.

Slack, Microsoft Teams, and Discord are common alternatives for Mattermost.

Reviewers rate Chat highest, with a score of 9.9.

The most common users of Mattermost are from Mid-sized Companies (51-1,000 employees).

Mattermost Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

(63)

Attribute Ratings

Reviews

(1-25 of 32)
Companies can't remove reviews or game the system. Here's why
Mauricio Alegretti | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Communication.
  • Ease of use.
  • User experience.
  • Fast performance.
  • Multiple devices support.
  • More plugins in the ecossystem.
  • Improve the search functionality (for example, including text in images).
  • Improve the message formatting tools during composition.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Intuitive interface.
  • Easy to create channels.
  • Mobile and Desktop apps let you stay connected anywhere.
  • Would be nice to be able to arrange pinned posts.
  • Would be great to have a NOTES section per channel for links, phone numbers, text blocks, etc.
Jonathan Warren | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • User management
  • Discussion delineation (channels)
  • Multi-platform support
  • Easy installation and maintenance
  • Notifications - buggy on iOS and macOS
  • Embedded media integration - some attachments only download, or don't display/navigate well inside the app
  • Integrations with email and calendar would be nice if native to the app
November 13, 2023

Mattermost for the win!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Person to person accessibility
  • Information sharing between departments
  • Updates on company policies
  • I need easier accessibility to pinned posts
  • Their search engine among company communications is unrealiable
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Polls - the polls feature on mattermost seems to be perfect
  • Text formatting on mattermost is great with a variety of formatting options that also includes code blocks
  • Pinning and saving messages that you can come back to later on
  • Search functionality needs improvement
  • The mobile app needs serious work, extremely buggy and hard to use
  • GIFs have been removed, would help if an alternate service could be incorporated
Arjun Dakash | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Markdown format for text messaging is great.
  • Easy to add status.
  • Kanban boards for my teams.
  • Online and Offline indicators.
  • The one dislike is how I miss my notifications at times on my mobile app and also desktop app.
  • Quick audio call feature I guess should be included in this project and tasks management tool to boost communication.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Integration with other apps: Mattermost can be integrated with third-party applications, such as GitHub, Slack and Google Hangouts.
  • Mattermost's security model is based on the OAuth protocol, which means it can authenticate users without sharing passwords. The authentication process uses TLS encryption as well as two-factor authentication (2FA). 2FA is an extra layer of protection that makes it harder for hackers who have gained access to the initial login details to get into the account, so they'll need more pieces of information before gaining access again.
  • You can use it on multiple devices at once: If you have multiple team members working from different locations (e.g., remote teams), they'll be able to communicate effectively thanks to the fact that Mattermost integrates with many different platforms such as Slack and HipChat.
  • You have a lot of ways to use Mattermost: You can access your team's chat room and files via web browsers, Android phones, or iOS devices (iPhone/iPad).
  • I don't have any complaints about MAttermost, the system works smoothly and seamlessly.
Abhigyan Tiwari | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Simplicity of use
  • Integrations
  • Data storage connections for backup purpose or storing media
  • Really good administration of users and sake of control
  • DevOps friendly across IT team
  • Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
  • The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart
Bernadette Johnsen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We collaborate as a team with great efficiency and ease, we solve any problem or need together through the Mattermost chat.
  • Communication is made regardless of the distance where my colleagues are, it is very fast and does not slow down the progress of our work.
  • We can create many channels and be more efficient, we enhance the internal productivity of each department.
  • At the moment nothing negative about Mattermost, it is a comfortable system to use, we establish communications quickly and solve problems instantly, and the collaboration of our work team is totally aimed at success with Mattermost.
Veronica Derrick | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to build reports.
  • Analysis are reliable.
  • Transfer of data is easy.
  • Not any easy platform to use without training.
  • Creating data analytics for different operations may take long.
  • Visuals are not easy to generate.
Nino Antonio Bozzi Alvarez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Search messages
  • Create groups
  • Pin messages
  • Secure communications
  • Use markdown in messages
  • Multi Thread management and it's UI separation. Could be with distinct colors.
  • Better notifications in mobile. Sometimes new messages did not send notifications
  • Better help when using markdown
  • Better Archive organization
Rehan Ansari | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The system console feature to manage all users.
  • Different groups can be formed easily and the privacy is amazing.
  • Flexibility to post big images, attachments is really cool.
  • The options we look for should be more easily available with a change in its interface.
  • Group deletion is still a big task. It should be easily available to all users.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Syncs messages quickly even if we run it in different environments.
  • Message can be sent to a group of people.
  • It authenticates using dual authentication and hence protects our privacy.
  • UI can be improved.
  • Can include a voice recording feature.
  • The message retention period can be increased.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • On-prem deployment.
  • Limited tracking/telemetry.
  • Scales well, doesn't require much maintenance.
  • Basic features like custom status, collapsed reply threads are JUST rolling out - kind of slow for a workplace chat app.
  • I don't really get the idea of Playbooks and Boards - there are better, dedicated tools for stuff like this and it's not so easy to turn off.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Mattermost has an excellent mobile client.
  • Mattermost has very fast & reliable instant messaging features.
  • Mattermost integrates to other systems we use such as Big Blue Button.
  • Mattermost has some issues with its messaging system.
  • Mattermost's code is not straightforward for developing customizations.
Alex Charles | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • I found this the smoothest app with advanced features that helps to express all feelings and knowledge properly. Its various tools and automation programs increase the collaboration with my clients.
  • I use Mattermost to interact with my team members and clients without any disturbance and interference.
  • It has an authentic search function that creates filtering automatically and provides amazing services.
  • The login step which is an initial step takes time.
  • Sometimes the video lags behind which creates discomfort.
  • The brush should be easy to handle.
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