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What is Matterport?

Matterport headquartered in Sunnyvale develops immersive 3D technology. They offer a platform for prosumers and professionals to capture, edit and share 3D models of physical spaces. These navigable virtual tours are presented in Matterport's proprietary photo-realistic digital media format.

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TrustRadius Insights

Matterport has been widely utilized by customers in various industries, including real estate, construction, and hospitality. Users have …
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Entry-level set up fee?

  • No setup fee
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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9.99 per month
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Product Demos

Matterport Pro Series Scanning Demo

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Product Details

What is Matterport?

Matterport is a 3D space and collaboration solution, designed to make it easy and fast to create immersive 3D digital twins ideal for back-to-work planning, listing or appraising properties, and documenting makeover projects. Matterport works with 3D cameras, 360 cameras and iPhones to enable users to create a Matterport digital twin of any size, scale, and complexity.

Among Matterport's apps, Matterport Capture, available on Android and iOS or any supported camera, enables users to capture any space to a 3D twin on Matterport Cloud; users can then edit the digital twin in Matterport Workshop, as well as measure it, customize it, and share it. Matterport Showcase enables the user's audience view it in walkthrough mode, or view it in VR.

The Matterport free plan enables a single user to a model spaces with any compatible camera or an iPhone (one active space at a time). Paid plans enable users to share out multiple spaces with advanced features (e.g. floor plans). For compliance and privacy, data stored on the Matterport cloud is stored in compliance with GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act) and the vendor offers US privacy shield for international data transfers.

Matterport Video

Matterport in 90 seconds

Matterport Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Matterport has been widely utilized by customers in various industries, including real estate, construction, and hospitality. Users have found this product to be valuable for creating immersive 3D tours of spaces, allowing potential clients to explore and understand the layout and features of a property. It has proven to be a valuable tool for promoting meeting/event spaces, preserving historical sites, and providing a virtual exploration experience. Third-party integrations like Treedis and captur3d have also provided additional benefits and solved specific challenges for users. Moreover, Matterport has played a significant role in reducing the need for in-person visits during the pandemic, enabling virtual tours and helping with selling properties and managing risk.

In industries such as construction, heritage, and events, capturing spaces in 3D has been beneficial for remote surveying, measuring, and discussions. The high-resolution images and easy sharing capabilities of Matterport have saved time and improved communication among teams. By offering a digital representation of spaces, it enables businesses to reach a wider audience, attract more clients, and create impressive visual content. Real estate agents have found Matterport to be a game-changer as it provides a more immersive experience for potential buyers and results in quicker sales. Additionally, it has been successfully used in vacation rental marketing, allowing guests to preview and choose accommodations before arrival. International buyers and out-of-town clients have benefited from Matterport's virtual tours as they eliminate the need for physical visits and facilitate remote decision-making.

Not only has Matterport been valuable in the real estate sector, but it has also found use cases in interior planning, marketing, renovations, and even identifying covered outlets without invasive procedures. The software seamlessly integrates with websites and showcases properties remotely, which has become a significant advantage for real estate companies. Users appreciate the smoothness and well-thought-out features of both the camera hardware and solution itself. In essence, Matterport is a powerful tool that enables immersive and interactive experiences, showcases properties, and streamlines various processes in different industries. It has proven to be a valuable asset for businesses of all sizes, providing a comprehensive 3D solution that enhances user experiences and solves challenges across multiple sectors such as real estate, construction, hospitality, and more.

Impressive Virtual Tours: Users consistently praise Matterport for its ability to create impressive virtual tours that look professional. Countless reviewers mention how the software and support provided by Matterport are second to none, making it an excellent tool for showcasing spaces and capturing clients' attention. Intuitive User Interface: Many users commend Matterport for its intuitive user interface, which makes it easy to navigate and capture spaces. This user-friendly experience allows even those with limited technical skills to quickly learn and utilize the platform effectively. The intuitive design of Matterport's interface has received high praise from numerous reviewers. Ease of Use and Customization: Matterport is highly valued by users for its ease of use in creating 3D virtual tours. Reviewers appreciate the simplicity and accessibility of the platform, as well as its customizable features that allow them to tailor their virtual tours according to their specific needs. Several users express their satisfaction with how effortlessly they can edit and implement changes using Matterport.

In summary, reviewers find Matterport's ability to create impressive virtual tours, along with its intuitive user interface and ease of use, to be standout features of the platform.

Abysmal Customer Service: Several users have experienced abysmal customer service from Matterport, with some being charged extra for additional areas without prior notification and facing slow resolution processes. These frustrated users are currently disputing the charges.

Inconvenient Storage Options: Many users find it inconvenient to have to pay for storage through Matterport, especially during months when they don't use the tool. They suggest offering an option to store the data on their own servers as a more flexible and cost-effective solution.

Robotic Customer Support: Users express dissatisfaction with the customer support team at Matterport, describing their responses as robotic and unhelpful. Additionally, they criticize the unprofessional names of the customer support representatives, which further diminishes their experience.

Users recommend Matterport as a valuable tool for creating impressive 3D virtual tours and providing a great design experience. They praise the usability of Matterport, describing it as highly profitable and user-friendly, with excellent support from the team. Users advise investing time in practicing shots and editing mock scans to enhance the sales process. They also suggest conducting thorough research on plans and training options before purchasing the camera. Exploring Matterport's website is recommended to gain an understanding of its features and camera choices. Users believe that Matterport is a unique solution for documenting properties across various industries and has the potential to revolutionize how insurance adjusters, appraisers, umpires, and real estate agents handle their claims or showcase their properties.


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Score 10 out of 10
Vetted Review
Verified User
We have a couple of uses for Matterport. We do a Matterport scan at least 4 times throughout the project. One before the project to gather existing information, the second when concrete is cut and underground plumbing is installed, the third when 4 way is complete before drywall is installed, and last, to see the finished product. This allows us to document the project and keep track of what happened and when. There have been many times after drywall has been installed that we are able to look at Matterport and find outlets that have been covered and where blocking is to finish the installation of products. Matterport has saved us and our customers a lot of time and headache of having to cut multiple holes in the walls to try to find outlets and other objects. We have also used Matterport to show the existing conditions of the home to limit the number of times that our engineers or designers have had to go on site. The scope of our use is to help with the initial design before construction and continued use throughout the project's construction to save time, and money, and keep the best quality finished product for our clients and owners.
  • Matterport is extremely useful for showing the existing conditions of space and presenting it to many different people and firms.
  • Matterport works well with data and information documentation during the project's construction. This makes going back to find covered objects easy and productive.
  • Matterport works well with demonstrating the position of the project to clients and owners.
  • The Matterport Capture app has some bugs and issues where some scans don't align well and additional time is needed re-scan in the same location multiple times.
Matterport is very well suited for showing what a space looks like without having to have contractors, designers, or clients on-site multiple times. We have used Matterport to send out existing and current information to help with bidding, design, and construction documentation. The Matterport app does not do as well on the outside of a building where there are not a lot of differences in-between scans. Matterport does work very well for interior spaces, homes, and businesses.
  • Matterport Capture.
  • Matterport View.
  • The greatest return on investment that Matterport has given my business is the amount of information we can have without having to go on-site multiple times.
  • Before Matterport we would take hundreds of pictures of an existing space to try to gather the amount of information we needed. There would always be spots where the pictures we took do not give as much information as we hoped for. With Matterport you have 360 images where you can see much more.
We have looked at other, "Matterport like" products. One of the greatest advantages Matterport has over the other products we have reviewed is the ability to automatically create 3d walkthroughs and host the walkthroughs where we need them. Many of the "Matterport like" apps focus on Showing existing homes and spaces. We have used Matterport for this purpose but our primary use is to show the process of a construction project from the beginning, throughout, and to the finished product.
John Connell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
We have developed a robust software interface with Matterport with an API to IBM Maximo Enterprise Asset Management application using Matterport representative as a fully enabled digital twin using assets from the MAXIMO asset registry. Our client use cases include streamlining work management, service, and safety management at clients' sites having large quantities and value of tangible physical property to meet their missions.
FM Use Cases
•Virtual visual walk down for Asset data validations.

•Inventory Item Location with live quantity updates from MAXIMO storerooms.

•Conditional assessments / archival process for FM turnovers – linked to MAXIMO assets and locations.

•Visualize IOT devices with live data.

•Ability to Create a new work order/service ticket within Matterport.

•ADA Mapping for all Vertical Transportation elevators & escalators for Accessible means.

•Confined workspace areas and hazards training. Safety & OSHA Use Cases.
•Route for Legionella testing is the only way to determine if your cooling tower system is clean. Mapping testing sample locations and updates to MAXIMO meters.

•Electrical / Mechanical Lockout Tagout procedures provide detailed instruction on how to isolate and lock each energy source for a given piece of equipment, helping to prevent the startup.

•Indoor Mapping for Familiarization Training – Showing exits from spaces and buildings.

•Routes for Fire Protection Life Safety Assets – Fire extinguishers, smoke detectors, and AED’s.

•Confined space training and identifications not designed for continuous occupancy. Minimize the risk of accidents.

•Capture measurements for hard-to-get-to-work areas needing lift equipment.
  • Easy to capture the space.
  • Easy to use and very intuitive.
  • Easy to demonstrate to potential clients.
  • Would like the ability to change the colors and size of MatterTags without being a programmer.
  • Would like to add layer features.
  • Would like to link data to a heat map of an area.
Since this is new enabling technology I'm waiting for feedback from our clients.
  • We are innovative in terms of bringing new enabling technology to our clients.
  • We are excited about a new revenue stream.
  • We like to partner with companies that have a similar vision in terms of a digital world and this can accelerate business using IoT and other enabling technologies.
  • We have been investing in our solution and look forward to positive returns in 2022.
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