Good Analytics Capabilities, Value for Money.
Rating: 8 out of 10
April 01, 2022
Vetted Review
Verified User
2 years of experience
- High success rate
- Data analytics in more secure way
Mattersight Behavioral Analytics (discontinued)Formerly Nexidia Analytics
Overview
What is Mattersight Behavioral Analytics (discontinued)?
Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for…
Learn from top reviewers
Good Analytics Capabilities, Value for Money.
Rating: 8 out of 10
April 1, 2022Nexidia has been used within our company for speech analytics. It also helped us to identify words and analyze audio patterns to detect emotions and stress in a caller's voice...
Verified user
Professional
2 years of experienceFeel free to read!
Rating: 10 out of 10
February 25, 2022It’s a very smooth process, I really enjoyed how easy and simple it is. It was difficult some days to transfer calls but besides that, it’s perfect for busy days.
Verified user
Analyst
3 years of experienceA Fun, Easy to use and informative site for all!
Rating: 10 out of 10
May 26, 2016The Mattersight Behavioral Analytics website is truly one of my favorite to use and teach. Currently it's used not only for showing the different styles of personalities we en...
Gina Del Sordo
Professional - Customer Service
Operations Trainer
UnitedHealth Group
2 years of experienceMaking a difference through BA
Rating: 9 out of 10
May 24, 2016We use Mattersight Behavioral Analytics (BA) for our inbound and out bound customer service reps. Our QA department uses BA for conducting our QA audits daily; these audits ar...
Brenda Kilgore
Supervisor - Quality Assurance
QA/Training Supervisor
TriWest Healthcare Alliance
5 years of experienceIt’s waaaay better than DISC, it’s Mattersight's Behavioral Analytics!
Rating: 10 out of 10
May 18, 2016We use Behavioral Analytics (BA) not only as a source to monitor calls our staff takes, but as a great customer service and coaching tool. We make sure our management staff un...
Cassandra Fulcher
Analyst - Quality Assurance
Quality Assurance Analyst and Trainer
TriWest Healthcare Alliance
3 years of experience
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Pricing
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Unavailable
What is Mattersight Behavioral Analytics (discontinued)?
Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Tech Details
What is Mattersight Behavioral Analytics (discontinued)?
Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale.
Mattersight Behavioral Analytics (discontinued) Features
- Supported: Predictive NPS – Integrate your existing satisfaction survey with Mattersight's powerful behavioral algorithms to automatically predict NPS scores on every customer conversation
- Supported: Predictive Metrics – When you combine your CRM or survey data with Mattersight Analytics, you can use call outcomes to make smarter business decisions
- Supported: Alerts – Proactively identify and report on key events
- Supported: API Platform – Access thousands of data elements through Mattersight’s open API platform
- Supported: Automatic Call Categorization – Automatically categorize 100% of calls against enterprise and organic libraries to reduce the need for agents to select a call reason in agent desktop applications
- Supported: Trending Topics – Synthesize your unstructured conversation data into customer sentiments, and tie insights to your CRM data to improve business outcomes
Mattersight Behavioral Analytics (discontinued) Integrations
- Amazon Connect
- NICE inContact
- Cisco
- Genesys
- Verint
- Fonality
Mattersight Behavioral Analytics (discontinued) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English |
Mattersight Behavioral Analytics (discontinued) Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 0% |
| Enterprises (more than 500 employees) | 100% |
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 39)
Feel free to read!
Rating: 10 out of 10
February 25, 2022
Vetted Review
Verified User
3 years of experience
- I think it helped my business.
- It allowed me to expand my knowledge.
- I was able to discover other materials.
It’s waaaay better than DISC, it’s Mattersight's Behavioral Analytics!
Rating: 10 out of 10
May 18, 2016
CF
Vetted Review
Verified User
3 years of experience
- I know this system has helped with customer service which in return makes customers happier.
- I know this system has helped a lot of team leads and supervisors effectively coach their staff better.
- I know it has helped the QA department get through to agents better through coaching opportunities.
A Fun, Easy to use and informative site for all!
Rating: 10 out of 10
May 26, 2016
GD
Vetted Review
Verified User
2 years of experience
- MUCH Better Customer Service and Employee Satisfaction
- Quick Coaching Opportunities
- One stop shop for calls and coaching
Making a difference through BA
Rating: 9 out of 10
May 24, 2016
BK
Vetted Review
Verified User
5 years of experience
- It has allowed for better coaching opportunities and the staff is handling calls better by knowing how to recognize the personality of the caller and being able to meet the caller's pysch needs as well as avoid distress.