- Friendly user interface - very modern and clean, easy to use even for a non-experienced project managers or clients. It also comes with a mobile app and even browser add-ons.
- Robust feature set - variety of alert settings, project templates, permission system, detailed analytics and reporting, billing, estimates, and planning modules.
- Integrations - Salesforce, JIRA, and many other which is possible thanks to Mavenlink API.
- Customer service - very helpful and available 24/7. Easy to access from the user interface which is great.
- Task management - not easy to copy/paste tasks and milestones within the same project, can't select multiple tasks to do some mass changes/actions.
- User interface significantly slows down once you have 30-50 tasks expanded. Also, default view is "collapsed" and you have to "expand" milestones and tasks one by one in a project.
- User permission system is there and pretty good but not always intuitive. It's not easy to move people from between two participating project parties or switch leads (you have to demote existing admin and make someone else an admin first).
- The prices of the plans are scalable.
- The business intelligence functionality (Enterprise plan) is excellent.
- File sharing through the Google Drive integration.
- Mobile functionality.
- The possibility of creating project templates that can be reused in the future.
- Advanced reporting features are only available with Premier and Enterprise plans.
- Mavenlink has a steep learning curve.
- Tracking project financials
- Store housing project communication
- Managing sub-tasks for a project
- Its integrations aren't the best. The Google Drive and QuickBooks integrations are flawed enough to make them unusable for us.
- They need a mobile app bad. They tout the responsive version of their web app as the answer to this, but it is so stripped down it is useless. This is a significant disappointment for us.
- They don't handle recurring projects (those that happen every month) well at all.
Review: "Mavenlink was the perfect solution for our tech and telecom pr, marketing and event planning firm"
We use it across all our departments. Our operations team sets up the backend information, from budgets to planned hours, and goes over it with our creative and account teams. The account team manages the project hours and milestones, where our creatives manage their own expenses. We've set it up in a way that allows for checks and balances for approving invoices, and have also customized several reports ourselves. Mavenlink even provided me with their training tools they give to report building employees so I can learn and create them on my own.
- Graphical User Interface - it's extremely easy and intuitive to navigate
- Rate Cards and Budgeting
- Timesheets - cannot push previous week's projects/tasks to current for easier entry. You have to manually select the projects/tasks each week, every other time tracking software has a push previous week feature
- Bulk editing - cannot bulk assign users to tasks. Makes it extremely tedious to do each project
- Rate Card Issues - you cannot choose which roles are active/inactive on rate cards. Causes several duplicates/zeros for unused roles on rate cards.
- Timesheets - there's no accountability for having people track their time. No option to lock accounts or notifications that they're behind on time tracking
- Too robust in areas - there are several areas in Mavenlink that I would likely want to take advantage of but just don't know how to operate. Did not get adequate training on newer features. Maybe webinars?
- Tasks - no hours tasks vs. expense tasks. Hard to prevent user error from tracking hours to expense tasks which causes the budget to burn.
- Create custom fields specific to our department.
- Easily track time on projects and tasks.
- Creating timelines with templates so we aren't starting from scratch each time.
- A better resourcing tool. Its difficult to schedule time to a person.
- Cleaner section for communication.
- A better reporting functionality. No way for someone not on every project to see the big picture.
- Process Solidification - Mavenlink allows us to intuitively plan new processes and rework old ones within a template mode, that we can then convert into any number of projects that we need to. It's great to have the ability to rework templates as we see fit to optimize our workflow without needing to alter projects that are already in-process.
- Time Tracking is important to some of our clients. Our team enjoys how integrated time tracking is [done at] the task level. It's always right there near the task you're working on, so there's no time wasted by managing time in other external modules or softwares.
- Our team appreciates being able to know, right away, what the day's task load looks like. Mavenlink does an amazing job of showing what the team's workload looks like for the day, next 2 weeks, month...whatever you want. And it can get either as simplified or as granular as you need it to be in terms of hour allocation down to the person or by project. Mavenlink has mastered the 30,000-ft. view of the team's workload. It lets us make decisions at a glance, rather than rifling through project documents, trying to hunt due dates.
- For as much as I use Mavenlink's templating capabilities, it is rather finicky to learn at its current version. There is a "steeper-than-I'd-recommend" learning curve associated with it. However, once you learn what works and what doesn't, it's no longer an obstacle. I will say, though, that Mavenlink is amazing when it comes to listening to the user that has feature recommendations and bug notifications. I'm on a first-name-basis with my support contact at Mavenlink, and she is absolutely amazing as my personal liaison direct to the Mavenlink engineering team.
- Seamless time tracking.
- Project budget controlling using the time sheet entries.
- Precise budget and scheduling reports.
- Great access level management based on the organization charts.
- No deficiencies as far as we are concerned. The tools are really user-friendly and easy to implement.
- Planning with Gantt and risk views
- Booking resources across the whole company
- Contextualising the info in a single view
- Integrations of popular tools (Mailchimp, BaseCRM...)
- Price is heavy and can slow us down (maybe a start-up package?)
- Loading pre-made templates, exporting or importing them is a plus
Mavenlink is a little less well-suited for the pre-sales stage in a project, and a CRM could make it a killer app.
Before Mavenlink, we had no easy way of comparing our scheduled project time to actual time - our resource schedules were completely disconnected from all of our project plans. This meant all reporting calculations were done in Excel reports. Now, we have much more powerful reporting capabilities.
- Reporting: Mavenlink has extensive reporting capabilities that fulfill almost all of our needs. We used Analytics for basic, daily reporting, and we use Insights for a "deeper dive". When we need something different from what Insights provides out-of-the-box, we can build custom reports & dashboards.
- Resource planning: Mavenlink far surpassed all other tools when we looked for their attention to resource planning capabilities. Managers are very happy with the ease of use and flexibility when looking to see their reports' schedules.
- Customer service: the support we've gotten from all levels of the Mavenlink team is outstanding, whether it's getting questions answered, hearing suggestions for features, providing training, or giving process input.
- Finer points of building a project plan: Mavenlink has a solid foundation for project plans - creating and assigning tasks/dates/metadata is pretty simple. Unfortunately, the Task Tracker and Gantt views don't have all the same functionality or show the same information, so we have to use some workarounds or work specifically in one view to keep all the timelines accurate. Since our implementation, Mavenlink has released a number of improvements in this area, and I'm told there are more to come.
- Time tracking: A basic timesheet is available, but some of our staff have qualms with the usability of the timer and the experience of entering their time. Mavenlink was receptive to our feedback, and they're planning on addressing the issues in a future release.
In our case, the team that researched tools and managed the Mavenlink rollout also became the resident Mavenlink power-users. Having some "go-to's" on staff was important for my company's acceptance of the organizational change - this isn't Mavenlink-specific, but an important consideration nonetheless.
- Time tracking is incredibly easy and intuitive allowing for you to add time to multiple projects on a single sheet - also easy to distinguish between billable and un-billable time.
- As an admin it is really easy to add people to projects and change cost and bill rates quickly.
- The financial analytics when you include the insights module is very well done and easy to slice and dice the data.
- We don't use it for detailed project management much (more for the time and budgeting features) but it's really easy to add a project, add some tasks, and assign people to it with their cost and bill rates.
- The resource planning tool is really neat as well - we are still playing with it but I can see it adding a lot of value for us.
- There are a lot of training resources available and videos as well as a live chat feature that helps take questions off my back.
- Expense reporting and approvals is really easy.
- Our accounting manager was not able to integrate it with QuickBooks as easily as we hoped but I'm not sure why.
- The resource forecasting function is great but you have to get a little more detailed than we would need to so its a bit extra work.
- We would love for you to be able to add company holidays and PTO for individuals into the tool to subtract from the "possible" hours in the utilization calculations.
- Would be great to be able to distinguish between a full time and contract employee for margin calculations.
- Risk and Issue tracking is available but it's not very intuitive - needs some work.
- Project Tracking: able to keep info on one project all together with expenses, time and finances
- Resource allocating: planning for resources and Gantt chart views for projects
- Invoicing: lots of options on method of invoicing
- Still growing into their platform so some fine tuning with minor features
- Mavenlink gives us the ability to create and keep track of complex work plans.
- Mavenlink provides a place to share information and store files related to the development of new scopes of work for projects.
- Mavenlink's template feature helps us think through the planning of frequently executed deliverables.
- Our project timelines change frequently. Having an ability to easily view older "archived" versions of the task tracker would be helpful, so that we could easily see the history of the changes made to the task tracker in a given project.
- We love the "Master Planning" section of Mavenlink. Rather than planning out staff hours, we wished the Mavenlink gave us the ability to plan with "assigned tasks" using a similar tool.
Mavenlink is helping us with project management, resource planning, time tracking and invoicing. It really is proving to be a one-to-shop for all of our needs we were looking to address.
- Insight reporting allows us to view our business in different layers.
- Easy-to-use interface.
- Provides variety in viewing projects and different time tracking options to allow the user to pick which choice they're most comfortable with.
- We would love for Mavenlink to provide a view of available hours (vs. scheduled) on the master planning sheet.
- We would really like to see insights use the custom workweeks for each user when looking at utilization reports vs. just a standard 40 hour work week.
- It would be helpful to be able to customize invoices (batches across clients) vs. having it set up to go to an email.
- It would be helpful to be able to export invoices in Excel or Word vs. just PDF.
Mavenlink Review: "Used it for 2 years, and still find it hard to use. Pricing not as simple as it seems on the surface."
- I think the UI has improved a lot for the most part. I still find some basic things -- like adding Tasks -- have more steps than necessary when compared to other tools like Basecamp, ProjectBubble, and Redbooth.
- I like the Time Tracking functionality -- very good for myself and contractors who use it.
- The ability to link together discussion threads to tasks is very seamless and easy.
- The process of adding new users is totally confusing.
- Invoice feature is very weak and seems like an after thought.
- I think the UI behind adding a Task -- the cornerstone of any project management software -- is confusing and doesn't allow for enough flexibility. The Description field is incredibly tiny. I get that the Discussions can easily attach to the Tasks, but it also seems kind of clunky and not very intuitive. Clients I introduce to Mavenlink never seem to grasp this feature intuitively, which I think is a problem. Overall, I think it is a good project management software, but it does have a learning curve. Time spent watching their videos (which are great) should be a priority. Still, this is something I think a lot of small business owners like myself have time for, and I know my clients don't.
- Mavenlink allows for task tracking. At a quick glance you can see which tasks remain and which resource is allocated for that task.
- Mavenlink provides for a common collaboration platform. Users on the project can ask or provide comments into a project that can be seen by everyone on the project. This allows for quicker communication on the project without the use of email.
- Time Tracking is great as it provides the ability to input the time for each project. This has allowed us to consolidate different time reporting applications into Mavenlink. Users can now input their time while on a project at the same as completing a task.
- We need the ability to do mobile expenses. Most of our time and expenses are entered on the road. It is easiest to utilize a phone to add receipts.
- Too many notifications when collaboration is being done. Need the ability to consolidate the emails when a lot of collaboration is going on.
- Setup is a little cumbersome for small projects as it requires the same effort for medium and larger projects.
- Margin analysis for all projects in a single view.
- Time logging to tasks and deliverables is quite good.
- Allowing clients to participate with a selective and protected set of project views.
- Importing a project plan from MS Project does not properly carry start and stop dates into ML, requiring manual adjustment for each task.
- Hours by individual for a specified time period could only be properly done using an export into MS Excel to delete all entries outside of the required time period.
- Some on-line chat representatives were exceptional, yet several gave incorrect information that required further time for correction.
- Awesome Gantt chart.
- Very easy to use.
- Creating projects and tasks is done very intuitively.
- Mavenlink does not make it easy for you to add hyperlinks to your tasks/projects.
- Mavenlink does not provide as competitive of a pricing model as you might expect.
- Mavenlink has too much functionality built into it that is wasted on smaller compaines.
- QuickBooks integration
- They did not perfect the basics of user interface before adding more functionality. The dashboard is fixed width, non-responsive and not customizable.
- Locked into a contract with no control over software change impact.
- Poor customer service. Quote company policy and user agreements only.
- As an administrator, I love that I can see a detailed view of everyone who is scheduled for the week. I love that I can see what people were planned to do at the beginning of the week, and what we actually have them scheduled for.
- I really like that when I click to schedule in hours on a task for a particular person, I can see what other project they are scheduled for and which project specifically it is for.
- It is helpful for me to be able to see the amount for a budgeted task, and how many hours are planned for each task. I like that overall I can see the budget for the project and how much is budgeted total for all of my tasks.
- You can budget out the whole project, and you can put in a budget for your expenses, but when you add an actual expense, it doesn't bill against the total used budget of the project. If I want to add time under a user other than myself, it's relatively easy to do. If I want to add an expense under someone else, I'm actually unable to do it. The program doesn't have the capability.
- I'm sad that it doesn't have a native app for notifications/contact.
- If I change something - like a task budget - it automatically saves it. That's great, but sometimes people make mistakes and it doesn't show what it USED to be. I find this a little frustrating. I wish there was a "changed from" notification or something, even if it only pops up for a couple seconds.
- Holds users accountable through transparency.
- Each project flows well on the page and is easy to understand.
- Box.com and Docusign integration.
- Sometimes hard to find all open tasks across various projects.
- Support team not always easy to get a hold of.
Mavenlink Scorecard Summary
Feature Scorecard Summary
Mavenlink provides project management and task collaboration software for small to mid-sized professional services companies. The vendor says the software was built for teams whose mission is to provide exceptional service while balancing ever-changing parameters such as budgets, timelines, and people. The software is geared towards:
- Marketing Agencies
- Advertising Firms
- PR Teams
- IT Service Providers
- Management Consultants
- Architecture Firms
- Engineering Teams
- Software & Technology Developers
- Commercial Property Managers
|Teams||$19||annually, for up to 5 users. Additional Users: $4/month/user|
|Premier||$49||For larger customers, price can go as low as $10.|
|Professional||$29||per user, per month|
Mavenlink Support Options
|Free Version||Paid Version|
Mavenlink Technical Details
|Mobile Application:||Apple iOS, Android, Windows Phone, Blackberry|
|Supported Countries:||Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States|