Reviews (1-25 of 34)
- Real time view of budgets/burn rate
- Time entry is easy
- Integrates well with Google Drive
- Provides a central location for all project information
- Checklist items need to be checked off before a task can be marked complete
- Would love a more visual way to create and manage tasks for staff that work better in a visual environment
- Integration with Trello
- Systemises the customer experience, so that it's delivered consistently across the team.
- Helps us manage due dates, deadlines, and dependencies.
- Tracks job cost vs budget and reports on margin.
- Schedules team and tracks utilization.
- Manages team capacity so we know when and what to hire.
- Client billing.
- Project margin reporting. We really know the profitability of projects, clients and portfolios, and can track where things WENT wrong when we don't.
- Team utilization. We can schedule and control when and what people are working on, so the team is highly profitable and efficient.
- Automating and productizing the delivery of our services with templates gets us away from time billing into value-based, high margin services.
- The best reporting stack of any project management platform I have ever seen.
- Visual, drag and drop capacity planning makes life very easy.
- Closer integration between bottom up scheduling vs top down capacity planning.
- More customization options on project and task status.
Teams over 5 will start to take advantage of the resource planning, and teams over 30 will find it the most valuable tool in their toolkit.
- Project Management: dashboard to see all activity in your project and task
- Expenses: easy to find categories and attach receipts
- Resource Management: know who is on what task, and assign tasks only as needed
- Mobile app doesn't show same information as the website always.
- Website is mobile-optimized so if the app is giving you trouble you have no options.
- Time tracking is annoying - your tasks sometimes don't show up so then you refresh and lose some work you've already done.
- Allows quick tagging of other team members so you can bring them into the conversation.
- Connects with automation software tools so that exports and imports from other programs run seamlessly.
- Clone functionality throughout so creating similar tasks or projects is super easy and fast.
- Sometimes when searching for a task, Mavenlink doesn't "find" it because I'm not searching in the right channel. There's not a global search feature that works for my needs.
- The interface is ugly and cold. It's also highly technical in how it works. It isn't intuitive to operate.
- The mobile app stinks; using a mobile browser works okay, but it's not optimized for mobile.
- You can't really create bookmarks for tasks in your browser. So it takes several clicks to get to were you're going.
- Friendly user interface - very modern and clean, easy to use even for a non-experienced project managers or clients. It also comes with a mobile app and even browser add-ons.
- Robust feature set - variety of alert settings, project templates, permission system, detailed analytics and reporting, billing, estimates, and planning modules.
- Integrations - Salesforce, JIRA, and many other which is possible thanks to Mavenlink API.
- Customer service - very helpful and available 24/7. Easy to access from the user interface which is great.
- Task management - not easy to copy/paste tasks and milestones within the same project, can't select multiple tasks to do some mass changes/actions.
- User interface significantly slows down once you have 30-50 tasks expanded. Also, default view is "collapsed" and you have to "expand" milestones and tasks one by one in a project.
- User permission system is there and pretty good but not always intuitive. It's not easy to move people from between two participating project parties or switch leads (you have to demote existing admin and make someone else an admin first).
It's incredibly slow and it's difficult to get the information that you need quickly and efficiently. As a person who has used it for 2 years, I can safely say that it lacks any real support. It hasn't received any kind of facelift since we adopted the program. Also, ITS INCREDIBLY EXPENSIVE! I'm talking tens of thousands of dollars a year to get your company utilizing this system. It's simply not competitive and does not justify the cost.
- Offers visuals on project budget
- Has a decent interface for managing your team
- Email notifications, though difficult to filter can be good indicators of tasks starting and finishing
- Where to begin. The email notifications are next to impossible to get right. Your team will be bombarded with notifications that carry no real weight.
- The cost is just too high. Compared to other PM software, this one is in the tens of thousands of dollars for a company to utilize for such a dated piece of software.
- There are so many layers to this tool that it is difficult to decipher permissions for users.
- You can't add photos in comments! Seriously it's 2019 and they can't implement a simple field that allows for images to be pasted right in with the comments. Everything has to be an attachment, which is cumbersome and slows progress.
All in all, we were ultimately really just frustrated with the slowness of the system. It just didn't make sense that page load was over 5 seconds for projects. Everything just felt bloated.
- Customized business insights reporting
- Easy to use Master Planning view to see resources capacity in real time based on individual's work weeks
- Easy to use time tracking tool
- Better communication to clients when new features are released, even if they are minor changes
- Agile project planning
- It allows a lot of customization in regards for projects if you want them to be extremely detailed on tasks
- Master planning feature gives a great overall view for me planning my projects out
- The design looks better than Salesforce, color coding certain projects indicating for their statuses
- Our team has to put all of our project updates in before a certain time before our meeting starts. Very annoying to remember that.
- Our current process is extremely tedious in regards to marking each task as complete as I work throughout the day. As an engineer, I don't want to be thinking about marking tasks all day, I want to make it as streamlined as possible.
- Extremely difficult and time-consuming to search for specific projects and tasks. Very frustrating for me as a worker when I need to do it quickly.
From a worker's perspective, it's a nightmare. Every single day I have to go into the timesheet and mark my time. If the project's task is not on there, I have to click "Projects". I have to search for my project. I have to go to the tasks. I have to add the task. Then I have to go back into my timesheet. Then, sometimes I'm not even assigned a project, so I have to ask someone to assign it to me.
It's possible that my company hasn't fully optimized Mavenlink to the point where it's not annoying to workers anymore. But it should just be easier, I don't know how to help there.
- Mavenlink is an easy to use tool out of the box that requires very little training for new team members, usually, no more than 20 minutes of coaching is required by a peer to get someone using the tool effectively.
- Reporting functions are powerful and the ease with which you can set up and run custom reports is great. We spent a little time developing, automating and scheduling reports which have saved us a tremendous amount of time and effort every week.
- Mavenlink allows our team to use the tool in real-time to track the amount of time spent against given tasks, this allows us to accurately bill time against projects and track employee utilization.
- Albeit intuitive, the user interface can be complex at times requiring time to learn the platform before being able to harness the many features.
- Unless a project has tasks already assigned, you can't track time against a project and create a new task at the same time. This is a minor but annoying detail which forces one to go to another part of the portal to create a task and then revert to tracking time against the said task.
- Some things seem to be missing from the dashboard like a real-time project utilization for hours like a widget.
- Track time- We use the timecard feature to match the hours and minutes of our day to a specific client or project.
- Track projects- As an agency, we have a lot of projects going on most of the time. Maven helps us keep a pulse on the projects as they happen. Even if one person is not on a project, he or she has insight and visibility into it.
- Interface- It is challenging to use and not particularly intuitive. We have had to spend significant time learning the platform and learning what we can do with it.
- Updating tasks- Due to the depths that Mavenlink can be drilled down to, it is an ordeal to update a task. You also cant delete a task unless you created it.
- The prices of the plans are scalable.
- The business intelligence functionality (Enterprise plan) is excellent.
- File sharing through the Google Drive integration.
- Mobile functionality.
- The possibility of creating project templates that can be reused in the future.
- Advanced reporting features are only available with Premier and Enterprise plans.
- Mavenlink has a steep learning curve.
- Process Solidification - Mavenlink allows us to intuitively plan new processes and rework old ones within a template mode, that we can then convert into any number of projects that we need to. It's great to have the ability to rework templates as we see fit to optimize our workflow without needing to alter projects that are already in-process.
- Time Tracking is important to some of our clients. Our team enjoys how integrated time tracking is [done at] the task level. It's always right there near the task you're working on, so there's no time wasted by managing time in other external modules or softwares.
- Our team appreciates being able to know, right away, what the day's task load looks like. Mavenlink does an amazing job of showing what the team's workload looks like for the day, next 2 weeks, month...whatever you want. And it can get either as simplified or as granular as you need it to be in terms of hour allocation down to the person or by project. Mavenlink has mastered the 30,000-ft. view of the team's workload. It lets us make decisions at a glance, rather than rifling through project documents, trying to hunt due dates.
- For as much as I use Mavenlink's templating capabilities, it is rather finicky to learn at its current version. There is a "steeper-than-I'd-recommend" learning curve associated with it. However, once you learn what works and what doesn't, it's no longer an obstacle. I will say, though, that Mavenlink is amazing when it comes to listening to the user that has feature recommendations and bug notifications. I'm on a first-name-basis with my support contact at Mavenlink, and she is absolutely amazing as my personal liaison direct to the Mavenlink engineering team.
- Tracking project financials
- Store housing project communication
- Managing sub-tasks for a project
- Its integrations aren't the best. The Google Drive and QuickBooks integrations are flawed enough to make them unusable for us.
- They need a mobile app bad. They tout the responsive version of their web app as the answer to this, but it is so stripped down it is useless. This is a significant disappointment for us.
- They don't handle recurring projects (those that happen every month) well at all.
- Seamless time tracking.
- Project budget controlling using the time sheet entries.
- Precise budget and scheduling reports.
- Great access level management based on the organization charts.
- No deficiencies as far as we are concerned. The tools are really user-friendly and easy to implement.
- Planning with Gantt and risk views
- Booking resources across the whole company
- Contextualising the info in a single view
- Integrations of popular tools (Mailchimp, BaseCRM...)
- Price is heavy and can slow us down (maybe a start-up package?)
- Loading pre-made templates, exporting or importing them is a plus
Mavenlink is a little less well-suited for the pre-sales stage in a project, and a CRM could make it a killer app.
Before Mavenlink, we had no easy way of comparing our scheduled project time to actual time - our resource schedules were completely disconnected from all of our project plans. This meant all reporting calculations were done in Excel reports. Now, we have much more powerful reporting capabilities.
- Reporting: Mavenlink has extensive reporting capabilities that fulfill almost all of our needs. We used Analytics for basic, daily reporting, and we use Insights for a "deeper dive". When we need something different from what Insights provides out-of-the-box, we can build custom reports & dashboards.
- Resource planning: Mavenlink far surpassed all other tools when we looked for their attention to resource planning capabilities. Managers are very happy with the ease of use and flexibility when looking to see their reports' schedules.
- Customer service: the support we've gotten from all levels of the Mavenlink team is outstanding, whether it's getting questions answered, hearing suggestions for features, providing training, or giving process input.
- Finer points of building a project plan: Mavenlink has a solid foundation for project plans - creating and assigning tasks/dates/metadata is pretty simple. Unfortunately, the Task Tracker and Gantt views don't have all the same functionality or show the same information, so we have to use some workarounds or work specifically in one view to keep all the timelines accurate. Since our implementation, Mavenlink has released a number of improvements in this area, and I'm told there are more to come.
- Time tracking: A basic timesheet is available, but some of our staff have qualms with the usability of the timer and the experience of entering their time. Mavenlink was receptive to our feedback, and they're planning on addressing the issues in a future release.
In our case, the team that researched tools and managed the Mavenlink rollout also became the resident Mavenlink power-users. Having some "go-to's" on staff was important for my company's acceptance of the organizational change - this isn't Mavenlink-specific, but an important consideration nonetheless.
- Online training
- In-person training
- Time tracking is incredibly easy and intuitive allowing for you to add time to multiple projects on a single sheet - also easy to distinguish between billable and un-billable time.
- As an admin it is really easy to add people to projects and change cost and bill rates quickly.
- The financial analytics when you include the insights module is very well done and easy to slice and dice the data.
- We don't use it for detailed project management much (more for the time and budgeting features) but it's really easy to add a project, add some tasks, and assign people to it with their cost and bill rates.
- The resource planning tool is really neat as well - we are still playing with it but I can see it adding a lot of value for us.
- There are a lot of training resources available and videos as well as a live chat feature that helps take questions off my back.
- Expense reporting and approvals is really easy.
- Our accounting manager was not able to integrate it with QuickBooks as easily as we hoped but I'm not sure why.
- The resource forecasting function is great but you have to get a little more detailed than we would need to so its a bit extra work.
- We would love for you to be able to add company holidays and PTO for individuals into the tool to subtract from the "possible" hours in the utilization calculations.
- Would be great to be able to distinguish between a full time and contract employee for margin calculations.
- Risk and Issue tracking is available but it's not very intuitive - needs some work.
- Project Tracking: able to keep info on one project all together with expenses, time and finances
- Resource allocating: planning for resources and Gantt chart views for projects
- Invoicing: lots of options on method of invoicing
- Still growing into their platform so some fine tuning with minor features
- Mavenlink gives us the ability to create and keep track of complex work plans.
- Mavenlink provides a place to share information and store files related to the development of new scopes of work for projects.
- Mavenlink's template feature helps us think through the planning of frequently executed deliverables.
- Our project timelines change frequently. Having an ability to easily view older "archived" versions of the task tracker would be helpful, so that we could easily see the history of the changes made to the task tracker in a given project.
- We love the "Master Planning" section of Mavenlink. Rather than planning out staff hours, we wished the Mavenlink gave us the ability to plan with "assigned tasks" using a similar tool.
Mavenlink is helping us with project management, resource planning, time tracking and invoicing. It really is proving to be a one-to-shop for all of our needs we were looking to address.
- Insight reporting allows us to view our business in different layers.
- Easy-to-use interface.
- Provides variety in viewing projects and different time tracking options to allow the user to pick which choice they're most comfortable with.
- We would love for Mavenlink to provide a view of available hours (vs. scheduled) on the master planning sheet.
- We would really like to see insights use the custom workweeks for each user when looking at utilization reports vs. just a standard 40 hour work week.
- It would be helpful to be able to customize invoices (batches across clients) vs. having it set up to go to an email.
- It would be helpful to be able to export invoices in Excel or Word vs. just PDF.
- I like the Time Tracking functionality -- very good for myself and contractors who use it.
- The ability to link together discussion threads to tasks is very seamless and easy.
- The process of adding new users is totally confusing.
- Invoice feature is very weak and seems like an after thought.
- I think the UI behind adding a Task -- the cornerstone of any project management software -- is confusing and doesn't allow for enough flexibility. The Description field is incredibly tiny. I get that the Discussions can easily attach to the Tasks, but it also seems kind of clunky and not very intuitive. Clients I introduce to Mavenlink never seem to grasp this feature intuitively, which I think is a problem. Overall, I think it is a good project management software, but it does have a learning curve. Time spent watching their videos (which are great) should be a priority. Still, this is something I think a lot of small business owners like myself have time for, and I know my clients don't.
- Mavenlink allows for task tracking. At a quick glance you can see which tasks remain and which resource is allocated for that task.
- Mavenlink provides for a common collaboration platform. Users on the project can ask or provide comments into a project that can be seen by everyone on the project. This allows for quicker communication on the project without the use of email.
- Time Tracking is great as it provides the ability to input the time for each project. This has allowed us to consolidate different time reporting applications into Mavenlink. Users can now input their time while on a project at the same as completing a task.
- We need the ability to do mobile expenses. Most of our time and expenses are entered on the road. It is easiest to utilize a phone to add receipts.
- Too many notifications when collaboration is being done. Need the ability to consolidate the emails when a lot of collaboration is going on.
- Setup is a little cumbersome for small projects as it requires the same effort for medium and larger projects.
Mavenlink Scorecard Summary
Feature Scorecard Summary
What is Mavenlink?
Mavenlink provides project management and task collaboration software for small to mid-sized professional services companies. The vendor says the software was built for teams whose mission is to provide exceptional service while balancing ever-changing parameters such as budgets, timelines, and people. The software is geared towards:
- Marketing Agencies
- Advertising Firms
- PR Teams
- IT Service Providers
- Management Consultants
- Architecture Firms
- Engineering Teams
- Software & Technology Developers
- Commercial Property Managers
- Has featureFree Trial Available?Yes
- Has featureFree or Freemium Version Available?Yes
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
|Premier||Contact sales team|
|Professional||$39||per user/per month|
|Enterprise||Contact sales team|
Mavenlink Support Options
|Free Version||Paid Version|
Mavenlink Technical Details
|Mobile Application:||Apple iOS, Android, Windows Phone, Blackberry|
|Supported Countries:||Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States|