Mavenlink

Mavenlink

Customer Verified
Mavenlink

Overview

Reviews

Mavenlink as a project collaboration tool

7
It is being used as a project management tool to drive client implementations for professional services. It is being used to structure our …
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Perfect Tool for Growing Companies

8
Mavenlink is our entire company's project management solution. As a music production company, we struggled to find different solutions …
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A functional tool that checks a few boxes

7
We use it internally to track project hours & milestones and billables vs non-billable tasks. 3 of our departments use it. We are able to …
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Mavenlink

8
Our company uses Mavenlink across the whole organization. This is the source for all projects and project-related information. We use ML …

Thoughts on Mavenlink after 2 years...

9
My company offers our proprietary marketing SaaS solutions to other businesses and we use Mavenlink to manage implementation projects. We …
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Frustrating tool for workers

6
Mavenlink is used for tracking time and projections. It is used by the Customer Success department mostly, but Sales also uses it. Before …
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Popular Features

View all 16 features

Task Management (38)

9.1
91%

Timesheet Tracking (39)

8.9
89%

Team Collaboration (38)

8.7
87%

Document Management (37)

8.4
84%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

Teams

$19

Cloud
per month

Professional

$39

Cloud
per user/per month

Premier

Contact sales team

Cloud

Entry-level set up fee?

  • $199 Training starts at $199. Additional client success programs are available.Optional
For the latest information on pricing, visithttps://www.mavenlink.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Project Management

8.5
85%

Professional Services Automation

8.0
80%

Product Details

What is Mavenlink?

Mavenlink provides project management and task collaboration software for small to mid-sized professional services companies. The vendor says the software was built for teams whose mission is to provide exceptional service while balancing ever-changing parameters such as budgets, timelines, and people. The software is geared towards:

  • Marketing Agencies
  • Advertising Firms
  • PR Teams
  • IT Service Providers
  • Management Consultants
  • Architecture Firms
  • Engineering Teams
  • Software & Technology Developers
  • Commercial Property Managers

Mavenlink Features

Project Management Features

  • Supported: Task Management
  • Supported: Resource Management
  • Supported: Gantt Charts
  • Supported: Scheduling
  • Supported: Team Collaboration
  • Supported: Document Management
  • Supported: Email integration
  • Supported: Mobile Access
  • Supported: Timesheet Tracking
  • Supported: Change request and Case Management
  • Supported: Budget and Expense Management

Professional Services Automation Features

  • Supported: Invoicing
  • Supported: Project & financial reporting
  • Supported: Integration with accounting software

Additional Features

  • Supported: Budget and Time Estimates
  • Supported: Invoicing and Online Payments
  • Supported: Custom Branding
  • Supported: API Access
  • Supported: Performance Analytics
  • Supported: Project Templates
  • Supported: Utilization Reporting

Mavenlink Screenshots

Mavenlink Time Entries DashboardMavenlink Reporting: Billable HoursMavenlink Resource PlanningMavenlink Project Collaboration Dashboard

Mavenlink Videos

PSA Reimagined
Welcome To The Future Of Work

Mavenlink Integrations

Mavenlink Competitors

Mavenlink Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry
Supported CountriesAsia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesEnglish

Alternatives

View all alternatives

Frequently Asked Questions

What is Mavenlink?

Mavenlink provides project management and collaboration software for small to mid-sized professional services companies. Features include resource management, project dependencies, time and expense tracking, file sharing, versatile user permissions, private messaging, planning and reporting.

What is Mavenlink's best feature?

Reviewers rate Task Management highest, with a score of 9.1.

Who uses Mavenlink?

The most common users of Mavenlink are from Mid-size Companies and the Marketing & Advertising industry.

Reviews

(1-25 of 79)
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Ask Ihonest | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Mavenlink has very well helped my affiliates to effectively manage and organize projects, resources, invoices, timesheets, and expenses. Its easy-to-use features and user interface is what we love. It helps in a critical part of the business cycle from project management through customer invoicing management. It automates a lot of manual tasks like scheduling and assigning the resources on the projects based on their availability.
  • Project Management
  • Resource Assignment and Scheduling
  • Integrations
  • Data Insights - Can be made more real-time.
  • Nested APIs - They're already working on it.
  • Dynamic Functionalities
Mavenlink can be actually used by any organization irrespective of its size. Someone might want to use it for automating project management and client invoicing. Or the larger organizations might take advantage of resource scheduling and assignments based on their availability. You can also consider it when you have got documentation to maintain.
Rachel Stantliff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Mavenlink is used across our entire organization. We use it as a project management tool. We manage monthly, recurring marketing projects/services as well as one time, web development projects. Mavenlink helps us manage budgets and timelines in real-time. Mavenlink also provides insights into our bottom line and helps us project future needs to continue growing our business.
  • Real-time view of budgets/burn rate
  • Time entry is easy
  • Integrates well with Google Drive
  • Provides a central location for all project information
  • Helps us to accurately forecast how long it takes to do things
  • Checklist items need to be checked off before a task can be marked complete
  • Would love a more visual way to create and manage tasks for staff that work better in a visual environment
  • Integration with Trello
Before Mavenlink, our organization used several disconnected softwares to manage time, budgets, tasks, etc. We wasted so much time trying to find and connect time entries to project budgets and were constantly going over budgets but not knowing early enough to keep it from happening. Mavenlink has made our organization more efficient and has helped us deliver projects on time and within budget.
Mavenlink support is fantastic! Any issues that arise are always handled quickly and efficiently. Granted, we haven't had many issues to report. Typically, my team tends to only reach out to support if they need assistance remembering how to do something or asking about an improvement. We had Mavenlink build an integration when we first started using the software, and the support team worked hard to listen and improve the integration.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Mavenlink at our organization for project and portfolio management. This also includes resource management, resource allocation management, timesheet management, workflow management, etc. Tracking billable and non-billable hours for each resource on a daily basis has been made a lot easy with the tool which is further used to bill the client. In addition to that, we use the tool to generate and extract different sorts of reports used in our organization.
  • resource allocation management
  • timesheet management
  • workflow management
  • capacity hours tracking
  • ease of use
  • insightful dashboards on bench analysis
It is well suited for organizations handling multiple projects/clients and having a number of resources with billable and non-billable allocation. The allocation management feature of the tool helps to analyze the active allocation status of each resource and accordingly helps to identify the potential resources for any new project. Secondly, if one is billing to the client on a weekly/monthly basis, the timesheet management features are extraordinary to help with that.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Mavenlink is the ultimate tool for project management. I have been using Mavenlink for the past 2 years now and it has certainly reduced my overhead of project-related things. Now I can focus more on projects and worry less about things like timesheet management. Mavenlink easily tracks everything and keeps me updated. One must have a modern professional tool like Mavenlink to improve overall project performance at work.
  • Graphical user interface
  • Real time project tracking
  • Useful insights
  • Easy timesheet management
  • Resource management
  • Mobile application
  • More Graphical insights
Mavenlink is useful when you need a project tool that can take care of all project-related activities. To give an example, distribution of work among resources, timesheet management, billing management, and performance insights. Most important, project tracking is very easy. While using such tool support plays an important role and Mavenlink is just best at it.
Score 7 out of 10
Vetted Review
Verified User
Review Source
It is being used as a project management tool to drive client implementations for professional services. It is being used to structure our project plans and governance, resource client implementations, and provide reporting to management. We have found Mavenlink provides a good means to collaborate across our professional services function. Its activity feed is useful to provide regular updates and keep everyone informed. The task tracker enables Project Managers to assign deliverables to the team and thus helps the team collaborate towards client deliverables. The Gantt helps communicate the delivery plan to the client and enables collaboration with client resources. Customized reports allow management to see the progress of projects and take strategic decisions. The resource planning module allows resourcing coordinators to plan resource assignment for client projects. Tracking of time through timesheets allows Project Managers to manage the project budget. Upstream and downstream integration with tools such as SalesForce and Netsuite enables the organization to coordinate amongst functions such as Sales and Finance. Overall the tool remains a one stop shop for our function and business to align on client implementations.
  • It's activity feed is useful to provide regular updates and keep everyone informed
  • The task tracker enables Project Managers to assign deliverables to the team and thus helps the team collaborate towards client deliverables.
  • The Gantt chart does not allow for baselines to be stored
  • There is no means to upload an excel task tracker and build a plan using an upload
  • The schedule does not allow for planning of holidays
  • The status report functionality needs to be improved
It is a useful collaboration tool to work on projects together as a team. Functionality to plan projects at a detailed level and report on it could be improved. The Gantt chart does not allow for baselines to be stored. Schedule does not allow planning off holidays. Creating project plans using templates is easy however it would be nice to have the ability to upload an excel sheet to create a task tracker. The roll up of budgets is not available at a milestone level that inhibits ability to track budget at milestones. It would be good to have a status report generated for clients that could be either available as a standard report or as a custom report.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Mavenlink is used for project management across all service teams. We have integrations with our CRM so pipeline projects are automatically created so we can directly manage capacity within Mavenlink. We also have integrations with our finance system so ACV is automated. For each project we track pace, margins, and workload balance.
  • Logging time
  • Outstanding/upcoming project tracking
  • Capacity planning
  • Custom reporting
  • Gantt chart
Mavenlink is a great tool managing a project's entire lifecycle including pipeline, capacity, margins, etc. Whenever I have any questions their support staff is always quick to respond! I've seen their new availability match for team builder and love the ability to drill-into people availability so I can better staff my projects based on project specific needs.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Mavenlink across every department of our organization. We use it for scheduling, billing, time tracking, capacity management, client communications, among other things. It's a real beast of a tool that really does solve a lot of problems which we were previously solving using several different pieces of software, all of which were not terribly great at communicating together.
  • scheduling
  • time tracking
  • communications
  • software is slow
  • easy to get lost
  • not great about image/video previews
I think that our company is using Mavenlink in the most perfect scenario. It's able to consolidate project management with finance, which is exactly what we need. We thought about using it for our QA purposes, as in logging and ticking off QA items, but it feels a bit cumbersome to try to use it for that. So instead we use a much more simple, lightweight software.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Mavenlink is our entire company's project management solution. As a music production company, we struggled to find different solutions that would work for our team. We needed a highly customizable tool that did not come off as too cumbersome or "corporate" looking for our creative departments to be able to utilize. Mavenlink provides a simple and clean user interface that is easy to navigate, has clear data visualization tools, and lets our project managers see the exact information they need.

We use it across all our departments. Our operations team sets up the backend information, from budgets to planned hours, and goes over it with our creative and account teams. The account team manages the project hours and milestones, where our creatives manage their own expenses. We've set it up in a way that allows for checks and balances for approving invoices, and have also customized several reports ourselves. Mavenlink even provided me with their training tools they give to report building employees so I can learn and create them on my own.
  • Graphical User Interface - it's extremely easy and intuitive to navigate
  • Customization
  • Rate Cards and Budgeting
  • Integrations
  • Timesheets - cannot push previous week's projects/tasks to current for easier entry. You have to manually select the projects/tasks each week, every other time tracking software has a push previous week feature
  • Bulk editing - cannot bulk assign users to tasks. Makes it extremely tedious to do each project
  • Rate Card Issues - you cannot choose which roles are active/inactive on rate cards. Causes several duplicates/zeros for unused roles on rate cards.
  • Timesheets - there's no accountability for having people track their time. No option to lock accounts or notifications that they're behind on time tracking
  • Too robust in areas - there are several areas in Mavenlink that I would likely want to take advantage of but just don't know how to operate. Did not get adequate training on newer features. Maybe webinars?
  • Tasks - no hours tasks vs. expense tasks. Hard to prevent user error from tracking hours to expense tasks which causes the budget to burn.
Mavenlink would be well suited for smaller companies I feel since it does seem to lag a bit when it's having to process a lot of information. With individuals who only have a smaller number of projects, this might work well. But Mavenlink seems to be constantly pulling from all the data from the company and not just what's relevant to that specific user.
Duane Thompson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Managing the entire lifecycle of a project from the conceptualization phase to the termination phase is critical and requires a powerful project management software like Mavenlink. We tend to rely on Mavenlink to manage tasks, deadlines and financial perfomance and we use it as an online workspace that features latest activities, team members and future tasks.
  • Sorting of active projects using the project cards
  • Estimation and management of project resources using the profit margin modeler
  • Timesheets and expense reports to track time and expenses
  • Most advanced features are included in the Enterprise plan
  • Can take some time to learn but gets easier once you get used to it
Mavenlink helps any size of a business in managing projects, team activities and collaborating with clients globally especially in the services industry. It brings convenience and an easy way to control workflow quality and organizes all files in one place plus project managers enjoy the time and budget tracking feature.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use it internally to track project hours & milestones and billables vs non-billable tasks. 3 of our departments use it. We are able to provide a breakdown of utilization hours for the client and also identify internally where the majority of hours are being spent (ie. troubleshooting, integrations, etc.).
  • Track hours granularly
  • Provide detailed project plans
  • Easy timesheet view for hours tracking
  • UI can get a tad overcomplicated.
  • External client facing links are static.
  • Older UI
Combo PM and financial recording tool. We choose to purchase a tool that checked a few boxes rather than one where it was solely PM focused.
Score 2 out of 10
Vetted Review
Verified User
Review Source
Mavenlink is being used to track time within a large portion of our sales and support organization to track time, both productive and nonproductive, for all projects, both internal and external. Management uses it to determine if a given team is being utilized well and/or needs additional head count.
  • Doesn't require page refresh.
  • Works in Safari.
  • Text input is flexible.
  • Entering PTO is a UX nightmare.
  • Logs out too frequently.
  • Searching for tasks is a pain.
As far as time tracking software goes, this is on the better side. However, like most time tracking software, it's focused (in terms of UX) on the folks consuming the data, not the folks entering the data. It's still a royal pain to use. So it's above average for what it does, but there's an extremely low bar for this type of software
Scott Gellatly | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
We use Mavenlink to manage our client services projects across the whole team. Mavenlink does several key things for us:
  • Systemises the customer experience, so that it's delivered consistently across the team.
  • Helps us manage due dates, deadlines, and dependencies.
  • Tracks job cost vs budget and reports on margin.
  • Schedules team and tracks utilization.
  • Manages team capacity so we know when and what to hire.
  • Client billing.
  • Project margin reporting. We really know the profitability of projects, clients and portfolios, and can track where things WENT wrong when we don't.
  • Team utilization. We can schedule and control when and what people are working on, so the team is highly profitable and efficient.
  • Automating and productizing the delivery of our services with templates gets us away from time billing into value-based, high margin services.
  • The best reporting stack of any project management platform I have ever seen.
  • Visual, drag and drop capacity planning makes life very easy.
  • Closer integration between bottom up scheduling vs top down capacity planning.
  • More customization options on project and task status.
Suited to any services-based business, particularly marketing, consulting, IT and engineering services.
Teams over 5 will start to take advantage of the resource planning, and teams over 30 will find it the most valuable tool in their toolkit.
Joe Mills | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it across our entire organization to track progress and work on projects, track time, and keep track of expenses. Mavenlink is absolutely vital to our daily functioning as an organization. In my role, I use it to track various tasks related to deals I'm working on, expenses in my department, and even for some prospecting of prior clients/deals. It is a really solid tool.
  • Project Management: dashboard to see all activity in your project and task
  • Expenses: easy to find categories and attach receipts
  • Resource Management: know who is on what task, and assign tasks only as needed
  • Mobile app doesn't show same information as the website always.
  • Website is mobile-optimized so if the app is giving you trouble you have no options.
  • Time tracking is annoying - your tasks sometimes don't show up so then you refresh and lose some work you've already done.
If your team works on a variety of projects and has to manage a budget, this product is great. It shows people where they should be spending their time, updates them on what others are doing, and provides a great shared work space. If you don't work in the services industry, I have a hard time seeing where this software makes sense, though.
I have never used the Mavenlink support team before. I don't know if it is good or bad; the fact I haven't had to use them tells you the product is quality and doesn't cause me issues.
Mark Whitlock | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We adopted Mavenlink as our global project management system and our time tracking system for billing our services. Every project is broken down into its component parts. Mavenlink allows us to track hours spent on tasks AND projects by individuals and our entire agency. We require our entire agency to ONLY communicate through Mavenlink so we can see the entire process, every question, every answer, every iteration of deliverables, and more. Finally, we copy/paste links (from Dropbox) to all files related to each project so anyone who needs to find out about the project can do so from Mavenlink.
  • Allows quick tagging of other team members so you can bring them into the conversation.
  • Connects with automation software tools so that exports and imports from other programs run seamlessly.
  • Clone functionality throughout so creating similar tasks or projects is super easy and fast.
  • Sometimes when searching for a task, Mavenlink doesn't "find" it because I'm not searching in the right channel. There's not a global search feature that works for my needs.
  • The interface is ugly and cold. It's also highly technical in how it works. It isn't intuitive to operate.
  • The mobile app stinks; using a mobile browser works okay, but it's not optimized for mobile.
  • You can't really create bookmarks for tasks in your browser. So it takes several clicks to get to were you're going.
Mavenlink is best suited for a team tackling LARGE projects together. Large projects have sub-projects and tasks as part of the plan. Mavenlink keeps the team connected, communication flowing, time tracked and helps the team check off the completion boxes for a sense of collective satisfaction that the work is getting done.
December 21, 2018

Mavenlink

Jeremiah Graham, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our company uses Mavenlink across the whole organization. This is the source for all projects and project-related information. We use ML to build out projects and manage all tasks associated with those projects.
  • Project management
  • Timeline creation
  • Resource planning
  • Collaboration
  • File management
  • Adding users to projects at multiple points
  • Detailed viewing of time within the tool
Managing our projects and employees' work is handled through Mavenlink. The resource planner is great for giving the company an "at-a-glance" view of who is working on what, who has bandwidth, and who is slammed. Being able to create projects, assign tasks, and collaborate across the organization works really well for us. The main thing that is lacking is file management. When files are added to a project, they go into a repository that does not allow for any structure or hierarchy.
Chandler Elmore | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Mavelink, like many other platforms out there, is a robust project management system. It is used across the organization in my case and every team member interfaces with it daily throughout the week. It is the primary tool that we use to keep track of timecards as well as project collateral and status.
  • Track time- We use the timecard feature to match the hours and minutes of our day to a specific client or project.
  • Track projects- As an agency, we have a lot of projects going on most of the time. Maven helps us keep a pulse on the projects as they happen. Even if one person is not on a project, he or she has insight and visibility into it.
  • Interface- It is challenging to use and not particularly intuitive. We have had to spend significant time learning the platform and learning what we can do with it.
  • Updating tasks- Due to the depths that Mavenlink can be drilled down to, it is an ordeal to update a task. You also cant delete a task unless you created it.
Mavenlink is well suited in organizations that are remote or have remote workers. It is great to have everyone on the same page and that everyone has access to project status and updates. We have also used Mavenlink as our timecard tracker though this is not necessarily needed by every organization. It would not be the greatest platform to use when there are less than 5 people in an organization.
Nereida Betancourt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The Mavenlink software is being used throughout my company. The main benefit of using Mavenlink is that we do not necessarily have to meet rigid deadlines. Mavenlink gives the company the ability to change or customize the deadlines based on any comment or any other factor.
  • The prices of the plans are scalable.
  • The business intelligence functionality (Enterprise plan) is excellent.
  • File sharing through the Google Drive integration.
  • Mobile functionality.
  • The possibility of creating project templates that can be reused in the future.
  • Advanced reporting features are only available with Premier and Enterprise plans.
  • Mavenlink has a steep learning curve.
Users of teams and professional plans have access to a knowledge base to get answers to their questions and problems. We can also access a video training library and webinar recordings. In addition, we can send a support ticket or participate in a live chat with a technician.
Ben White | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Pearl Marketing Group is using Mavenlink to help us cement new process flows and better manage our day-to-day tasks. Though there are many different departments at Pearl Companies, currently Marketing is the only department using Mavenlink. However, other departments that have seen what we're doing with the software are excited by what they see, and envious of our access to it. Mavenlink allows our Marketing department to address problems involved with the high volume of incoming projects and deadline organization.
  • Process Solidification - Mavenlink allows us to intuitively plan new processes and rework old ones within a template mode, that we can then convert into any number of projects that we need to. It's great to have the ability to rework templates as we see fit to optimize our workflow without needing to alter projects that are already in-process.
  • Time Tracking is important to some of our clients. Our team enjoys how integrated time tracking is [done at] the task level. It's always right there near the task you're working on, so there's no time wasted by managing time in other external modules or softwares.
  • Our team appreciates being able to know, right away, what the day's task load looks like. Mavenlink does an amazing job of showing what the team's workload looks like for the day, next 2 weeks, month...whatever you want. And it can get either as simplified or as granular as you need it to be in terms of hour allocation down to the person or by project. Mavenlink has mastered the 30,000-ft. view of the team's workload. It lets us make decisions at a glance, rather than rifling through project documents, trying to hunt due dates.
  • For as much as I use Mavenlink's templating capabilities, it is rather finicky to learn at its current version. There is a "steeper-than-I'd-recommend" learning curve associated with it. However, once you learn what works and what doesn't, it's no longer an obstacle. I will say, though, that Mavenlink is amazing when it comes to listening to the user that has feature recommendations and bug notifications. I'm on a first-name-basis with my support contact at Mavenlink, and she is absolutely amazing as my personal liaison direct to the Mavenlink engineering team.
I would recommend Mavenlink to any creative/production team that has projects with a defined set of processes time after time. The automation that the software provides is outstanding. The more attention and thought that you put into Mavenlink at the beginning of a project, the smoother your team and the project will go throughout the process.
Because in my conversations with them, they have been nothing short of exceptional. They're also extremely proactive when it comes to ticket updates and keeping me informed of what is going on behind the scenes. They are awesome!
Spence Hackney | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our whole organization uses it for managing our projects. For us it is primarily a project management tool that tracks the hours and gives us an idea of project profitability.
  • Tracking project financials
  • Store housing project communication
  • Managing sub-tasks for a project
  • Its integrations aren't the best. The Google Drive and QuickBooks integrations are flawed enough to make them unusable for us.
  • They need a mobile app bad. They tout the responsive version of their web app as the answer to this, but it is so stripped down it is useless. This is a significant disappointment for us.
  • They don't handle recurring projects (those that happen every month) well at all.
It's particularly well suited if you're doing project work and are young enough in your business cycle that you're willing to adapt your business model to how Mavenlink is structured.
Karissa Campbell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
As a tech and telecom PR, marketing and event planning firm, we use Mavenlink to manage all of our projects that involve design and/or outside freelancers to help us all have one easily accessible, easy to use, organized portal to keep projects in motion, and for a simplified way to keep track of all tasks, revisions, pricing, invoicing and more.
  • Great user interface
  • Portal allows us to easily stay organized for projects
  • Portal allows for easy collaboration
  • None I can think of right now
Mavenlink is the ideal tool for all business-related projects that involve a lot of planning, task-oriented details, team collaboration and more.
Amir Deihimi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Mavenlink across the whole company for time tracking, project budgeting and scheduling.
  • Seamless time tracking.
  • Project budget controlling using the time sheet entries.
  • Precise budget and scheduling reports.
  • Great access level management based on the organization charts.
  • No deficiencies as far as we are concerned. The tools are really user-friendly and easy to implement.
Scheduling, Budgeting and Time Tracking.
Score 9 out of 10
Vetted Review
Verified User
Review Source
My company offers our proprietary marketing SaaS solutions to other businesses and we use Mavenlink to manage implementation projects. We use it mostly in one department - professional / client services and it is deployed across the globe as we have 15 offices worldwide. Mavenlink is integrated with Salesforce and it allows us to instantly create projects from templates as soon as a new opportunity is closed. Since we started using Mavenlink, our projects are moving quicker and customers are happier. In addition to that, we are able to track resource utilization and make hiring decision better better. All our projects are very transparent and organized so no stakeholders have to question the status of their projects at any time. That builds trust and creates a better collaborative environment with our clients.
  • Friendly user interface - very modern and clean, easy to use even for a non-experienced project managers or clients. It also comes with a mobile app and even browser add-ons.
  • Robust feature set - variety of alert settings, project templates, permission system, detailed analytics and reporting, billing, estimates, and planning modules.
  • Integrations - Salesforce, JIRA, and many other which is possible thanks to Mavenlink API.
  • Customer service - very helpful and available 24/7. Easy to access from the user interface which is great.
  • Task management - not easy to copy/paste tasks and milestones within the same project, can't select multiple tasks to do some mass changes/actions.
  • User interface significantly slows down once you have 30-50 tasks expanded. Also, default view is "collapsed" and you have to "expand" milestones and tasks one by one in a project.
  • User permission system is there and pretty good but not always intuitive. It's not easy to move people from between two participating project parties or switch leads (you have to demote existing admin and make someone else an admin first).
Mavenlink is perfect for software integration and deployment projects. We have evaluated other tools like Celoxis, Sciforma, Workfront, Pro Workflow, Eclipse, and others against our criteria list and so far Mavenlink score the highest. I wouldn't recommend Mavenlink in case you are doing software development projects since it's not the best for issue tracking (maybe look at JIRA or Redmine).
Score 1 out of 10
Vetted Review
Verified User
Review Source
For the last two years, our company has utilized Mavenlink as it's primary Project Management tool. Unfortunately, this tool fails in a poor user experience, bloated software, dated UI and very poor support from the professionals over at Mavenlink. We were met with promise after promise about exciting new features that are not detailed in any form of roadmap. We gave it two years and in the end, Mavenlink just couldn't keep up with modern day project management software.

It's incredibly slow and it's difficult to get the information that you need quickly and efficiently. As a person who has used it for 2 years, I can safely say that it lacks any real support. It hasn't received any kind of facelift since we adopted the program. Also, ITS INCREDIBLY EXPENSIVE! I'm talking tens of thousands of dollars a year to get your company utilizing this system. It's simply not competitive and does not justify the cost.
  • Offers visuals on project budget
  • Has a decent interface for managing your team
  • Email notifications, though difficult to filter can be good indicators of tasks starting and finishing
  • Where to begin. The email notifications are next to impossible to get right. Your team will be bombarded with notifications that carry no real weight.
  • The cost is just too high. Compared to other PM software, this one is in the tens of thousands of dollars for a company to utilize for such a dated piece of software.
  • There are so many layers to this tool that it is difficult to decipher permissions for users.
  • You can't add photos in comments! Seriously it's 2019 and they can't implement a simple field that allows for images to be pasted right in with the comments. Everything has to be an attachment, which is cumbersome and slows progress.
I honestly am not sure where Mavenlink would be suited. Perhaps in the manufacturing industry, but not a service based industry. It's just too convoluted when it comes to getting your settings, project bill rates and reports out. I consider it a glorified spreadsheet that hasn't been updated in some time.

All in all, we were ultimately really just frustrated with the slowness of the system. It just didn't make sense that page load was over 5 seconds for projects. Everything just felt bloated.
Haider Alleg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Mavenlink is used by all users from the front to the back office. We have a specific department called Kaizen Services that implements best practices within the company, based upon Maven features. Based on our year of work, we saw tremendous up-take of performance within departments, especially hidden time that was consumed for reasons we couldn't track. In the past we thought simple tools were always the best (coming from Asana) but projects are complex, and require a powerful tool to tackle complex variables such as human beings.
  • Planning with Gantt and risk views
  • Booking resources across the whole company
  • Contextualising the info in a single view
  • Integrations of popular tools (Mailchimp, BaseCRM...)
  • Price is heavy and can slow us down (maybe a start-up package?)
  • Loading pre-made templates, exporting or importing them is a plus
Mavenlink requires some getting used to, which can scare people getting on-board. It requires a strong process for implementation internally, and everyone must use it. When project info is put in maven + Google Drive, it is a really strong combo.
Mavenlink is a little less well-suited for the pre-sales stage in a project, and a CRM could make it a killer app.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Mavenlink is used for tracking time and projections. It is used by the Customer Success department mostly, but Sales also uses it. Before Mavenlink, we would spend a variable amount of times on projects and so it was difficult for management to decipher why this was happening. We used to use Salesforce before in order to track updates for all the projects.
  • It allows a lot of customization in regards for projects if you want them to be extremely detailed on tasks
  • Master planning feature gives a great overall view for me planning my projects out
  • The design looks better than Salesforce, color coding certain projects indicating for their statuses
  • Our team has to put all of our project updates in before a certain time before our meeting starts. Very annoying to remember that.
  • Our current process is extremely tedious in regards to marking each task as complete as I work throughout the day. As an engineer, I don't want to be thinking about marking tasks all day, I want to make it as streamlined as possible.
  • Extremely difficult and time-consuming to search for specific projects and tasks. Very frustrating for me as a worker when I need to do it quickly.
Probably well suited from an analytics perspective for a management team. Asking questions like how many hours have each team member in a project spent in total? Are the hours being spent on certain projects optimal?

From a worker's perspective, it's a nightmare. Every single day I have to go into the timesheet and mark my time. If the project's task is not on there, I have to click "Projects". I have to search for my project. I have to go to the tasks. I have to add the task. Then I have to go back into my timesheet. Then, sometimes I'm not even assigned a project, so I have to ask someone to assign it to me.

It's possible that my company hasn't fully optimized Mavenlink to the point where it's not annoying to workers anymore. But it should just be easier, I don't know how to help there.