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Maze

Maze

Overview

What is Maze?

Maze is a rapid user testing platform from Maze.design in Paris, designed to give users actionable user insights, in a matter of hours. The vendor states that with it, users can test remotely, autonomously, and collaboratively.

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Recent Reviews

TrustRadius Insights

Maze User Testing offers a variety of use cases that cater to different user needs. Designers working at growth-stage startups have found …
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Pricing

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Professional

$75

Cloud
per month 3+ seats

Organization

custom pricing

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://maze.co/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $75 per month
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Product Details

What is Maze?

According to the vendor's description, Maze is a platform designed to enhance and streamline product research processes across various industries and professions. It offers a range of tools like drag-and-drop builders, surveys, and test prototypes that efficiently gather user insights infused with contextual details. Additionally, this product allows users to personalize reports, integrate with preferred design and productivity applications, and access an expanding library of research studies. The ultimate aim of Maze is to enable organizations of all sizes in making data-informed decisions more expediently by amplifying their understanding of customer preferences through ongoing product discovery efforts.

Usability Testing

Maze facilitates efficient usability testing for evaluating product effectiveness and intuitiveness. The platform encompasses multiple research tools to gather user insights, enabling data-driven decision-making during product development. Features include capturing customer feedback, sentiment analysis, and facilitating continuous improvement. Maze's user-friendly interface seamlessly integrates into existing workflows, empowering teams to create top-quality products that prioritize exceptional user experiences.

AI-Powered Product Discovery

The AI-powered product discovery feature provided by Maze aims to optimize the procedure of gathering user feedback and converting it into actionable insights. By utilizing AI algorithms, this feature boosts the effectiveness and precision of collecting and analyzing customer interviews, empowering businesses to make well-informed decisions based on current data. With Maze's Interview Studies supported by AI, organizations can attain comprehensive comprehension of their target users' requirements and challenges, facilitating more efficient solutions and fruitful product development endeavors.

Pre-built Maze Library

The product offers a comprehensive collection of pre-built mazes for users to utilize. This feature enables users to import these professionally validated mazes into their projects, customize them as required, and conveniently share them with their own users. By doing so, the product facilitates a streamlined testing process by leveraging existing maze designs, thereby enhancing efficiency in test creation and implementation. Consequently, Maze empowers users to effortlessly incorporate tried and tested maze structures into their own projects without relying on external applications or scripts.

Industry Insights

The product aims to provide users with a comprehensive platform for accessing information, trends, and best practices in the product research industry. Users can stay informed about the latest developments, emerging ideas, and innovative insights to make strategic product decisions. Maze emphasizes continuous learning and staying ahead in this evolving field to gain a competitive edge. By offering access to virtual events, conferences, and educational materials, Maze enables users to enhance their knowledge base and make better-informed decisions in shaping their products.

Research Maturity Assessment

The product is designed to assist user-centric organizations in assessing and enhancing their level of research maturity. Maze provides a comprehensive set of capabilities, such as the ability to create personalized research workflows, access diverse UX research methods for moderated sessions, and address common objections towards conducting research. By leveraging the framework established by Maze, organizations can optimize their research endeavors, facilitating accelerated innovation and sustained success through ongoing and efficient UX research practices.

Maze Screenshots

Screenshot of Maze

Maze Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Maze is a rapid user testing platform from Maze.design in Paris, designed to give users actionable user insights, in a matter of hours. The vendor states that with it, users can test remotely, autonomously, and collaboratively.

Maze starts at $75.

UserTesting, Hotjar, and UserZoom are common alternatives for Maze.

The most common users of Maze are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(22)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Maze User Testing offers a variety of use cases that cater to different user needs. Designers working at growth-stage startups have found it to be an invaluable tool, providing a cost-effective and time-efficient solution for conducting usability testing, A/B testing, surveys, and card sorting exercises. Freelancers also appreciate its simplicity, allowing them to deliver user tests with ease using a single link, reducing risk and offering low-risk user feedback. Testers have praised the user experience provided by Maze User Testing, especially its integration with Figma prototypes that enables quick iteration. The product generates a clean public URL that can be easily shared, making it convenient for obtaining feedback from a broader audience before releasing products.

Maze User Testing is widely regarded as the go-to platform for qualitative user testing. It excels in projects requiring engagement with large user bases and capturing feedback rapidly and accurately. Users find the interface intuitive, enabling them to provide feedback effortlessly without additional assistance. The A/B testing feature is particularly valuable for gathering insights on user preferences among multiple options. The reports generated by Maze are well-organized and meet users' expectations. These visually appealing reports can be effortlessly shared with design stakeholders.

In addition to qualitative research, Maze User Testing is also extensively used for gathering quick feedback from a larger customer base and testing products prior to release. Many users find it indispensable for A/B testing different designs during the development process. While some testers feel that the UI could be more intuitive, they acknowledge its learnability and effectiveness in swiftly gathering feedback. In summary, Maze User Testing is highly recommended to anyone seeking rapid feedback in time-sensitive situations.

Easy survey-building: Multiple reviewers have stated that the survey-building feature of the software is easy to use. They have found it convenient to create surveys with open and multiple choice questions, as well as add logic and sequence to enhance usability.

Helpful for setting up usability tests: Several users have mentioned that the software is helpful in setting up usability tests for prototypes. They appreciate being able to provide specific tasks for participants to refer back to during the test, which they find effective.

Valuable reports and analytics: Many reviewers have found the reports generated by the software to be valuable. The insights provided by these reports allow for data-informed decision-making. Additionally, users particularly like top-tier reporting features such as filtration, heatmaps, and user data analysis.

Limited project organization: Some users have expressed dissatisfaction with the basic and non-scalable project organization in Maze. They feel that there is a need for better options, such as the ability to create folders or have more detailed information about project authors and recent changes.

Lack of pricing options: Several reviewers have mentioned that Maze's pricing structure is limited and expensive. They have pointed out the absence of different pricing plans and feel that there is too much emphasis on the pro membership at $99/month, which they consider to be quite high.

Insufficient survey result overview: Users have indicated that Maze lacks a proper overview of survey results. They suggest improvements in question types and a more comprehensive analysis of the collected data to provide valuable insights for stakeholders.

Users have made several recommendations for Maze based on their experiences:

  • Users highly recommend Maze for its ease of setup and quick results. This feedback suggests that Maze is user-friendly and efficient, allowing teams to quickly set up tests and gather insights without much hassle.

  • Another common recommendation is to trial Maze in product teams for better user understanding and confidence in building the right solution. This indicates that users believe Maze can be a valuable tool for UX teams, helping them gain a deeper understanding of their users' needs and preferences.

  • Users suggest not using interactive components or overlays in Figma prototypes when using Maze for testing. This recommendation implies that these features may introduce complications or limitations during the testing process, and it is best to avoid them to ensure smooth and accurate results.

Overall, users find Maze to be a valuable tool for UX teams, recommending its use for agile research at a reasonable price. They also recommend setting up indirect paths to success in Maze tests and highlight its suitability for easy unmoderated testing on prototypes.

Attribute Ratings

Reviews

(1-7 of 7)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Maze User Testing is suited for new and emerging teams who need to remotely engage with a large number of users in order to capture feedback and insights that can be leveraged into decisions around product refinement. Particularly due to its intuitive UI it's suitable for both teams with little to no experience with similar products who may be carried out these business activities by more traditional pen and paper style means previously.
D Hendrik Mulyana | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If the money doesn't bother you, the Maze User Testing platform is a great tool for usability testing. You are able to create multiple paths or multiple scenarios. You are able to create poll options. They will also generate the report quite well and beautifully. Another cool feature of Maze User Testing is that it has a preview option before you publish the project, and you are able to invite your team and collaborate in Maze User Testing directly. In the project, you can work together. for you as a freelance designer or UX designer. Maze User Testing gives you a free option but will limit the features you can use.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We’ve struggled with using Maze User Testing with large detailed prototypes with many links, it would usually break, which meant that we either asked for extra support from our Maze User Testing partners or change the test to break it down into smaller tests. That has been a struggle. Apart from that, it’s been great
Milos Danilovic | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Maze User Testing is great if you're interested in doing user research from the comfort of your own desk. You can easily setup usability tests, surveys, card sorting and tree tests among other things to get a better understanding of how customers use your product. The only limitation at the moment with Maze that I can identify is only being able to do unmoderated tests, so if you'd like to be able to ask follow up questions in the moment, Maze is not the tool for you.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We had some ideas to redesign some of the modules in our product and for that we had some product design ideas and early prototypes for which we needed input from other parts of the business (e.g.: services, customer success, etc.). Maze was a great tool to facilitate the input gathering for these ideas and provide us with a great insight as to which direction to go with. Once we had the results we wanted to use those in a presentation but it was a bit difficult to transfer them into our presentation so it had to be all manually.
Bryce Thompson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Suited for:
- I think that this software is a must-have for any experience or product designer that needs validation from any audience
- Designers that rapidly prototype with Figma
- Designers looking to establish an inexpensive way to deliver on user testing

Less appropriate for:
- If you are looking for a survey replacement this is probably not for you even though it does that quite well, simply due to the cost. Google Forms would be a more fiscal choice.
- Marketing visual designers who are adept at visual builder tools (WebFlow, Divi, Elementor, etc) with A/B testing ability would probably find other products more valuable.
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